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Freshservice Pricing, Features, Reviews and Alternatives
Freshservice product overview
Key benefits of using Freshservice
- Refreshing user experience that is miles ahead of age-old service desks
- Built-in asset management capabilities to manage all kinds of digital assets
- Flexible Pricing Plans for all kinds of organizations
Typical customers
Platforms supported
Support options
Training options
Freshservice pricing information
Value for money
4.5
/5
430
Starting from
19
Per month
Per Feature
Value for money contenders
Freshservice features
Functionality
4.3
/5
430
Total features
133
21 categories
Functionality contenders
Freshservice users reviews
Overall Rating
4.5
/5
430
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.73/10
5
4
3
2
1
266
138
18
7
1
MS
Max S.
John T.
EK
Emily K.
JP
Jacob P.
FH
Fady H.
SW
Steve W.
Overall rating contenders
Brad T.
ERP Analyst
Higher Education, 201-500 employees
Review source
Transcript
Brad T.: Hi, I'm Brad. I'm the application support manager in higher education and I rate Freshservice...
Amar Y.
Verified reviewer
Retail, 5,001-10,000 employees
Used daily for 2+ years
Review source
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Great experience
Easy to use for complaints, issues track, asset management, inventory purposes
Nothing to dislike for this product from my end
Tom L.
Education Management, 1,001-5,000 employees
Used daily for 2+ years
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I've really enjoyed having Frehservice in our organization. It has made my job as a manager much easier in that I can easily review team performance, post announcements for the organization, and identify trends in issues or requests.
Freshservice has been a game-changer for our organization. The service catalog and user-friendly interface has allowed our employees to improve their productivity over the past 2+ years we have had the system implemented. The customizable forms and workflow has allowed our IT department to streamline processes and improve efficiency.
I wish the reporting capabilities were more customizable. There have been a few situations where I reached out to Frehservice for support on reports I needed but found the reports were not possible. The freshservice support team told me my reporting needs would be added to the list of potential "future enhancements'.
Anonymous Reviewer
Verified reviewer
Marketing and Advertising, 51-200 employees
Used weekly for less than 6 months
Review source
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Our previous product did not have a customizable system and did not provide our employees with a way to track their tickets once they were created. It also lacked any kind of reporting capabilities.
I really liked having Frehservice in our organization. It has made my job as a manager so much easier as I can easily review team performance, post announcements for the organization, and identify trends in issues or requests.
I wish the reporting capabilities were more customizable. There have been a few situations where I have contacted Frehservice for help with the reports I needed, but found that the reports were not possible. I was told by the freshservice support team that my reporting needs would be added to the list of possible "future enhancements".
This review was translated from Spanish. Read original review
Anonymous Reviewer
Verified reviewer
Management Consulting, 201-500 employees
Used daily for 6-12 months
Review source
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Friendly user interface. Copy screenshots directly into the form (although there's a bug for the last 3 months that screenshots are displayed double in edit mode.) Plenty of fields to configure for more complex workflows.
Default categories and labels with awkward naming (synonymous use of "Tickets" and "Incidents" for "Issues", "Change" for "Change Request", "Problem" for "Bugs") No possibility to convert issues to change requests. Agent needs to recreate the entire case in the back resulting in significant adminstrative overhead. Reporting is practically inexistent. REST API not covering many functions and object...
Mel W.
Real Estate, 501-1,000 employees
Used daily for less than 6 months
Review source
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I had used FreshService in the past at different places of employment and had enjoyed it. This was the first time I was tasked with picking a ticketing system for a company. The fact that you get a trial based on the level you want to pay for, can basically have it customized during the trial to see if it's the right fit, extremely helpful and responsive customer service, and its easy to use for all levels of tech comfortability were the big reasons we chose FreshService. Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
There are several reasons I pushed to choose FreshService over other products. The value of the features I was getting with the ease of set up. Within the trial period, I had most of the set up done before I presented to my department head. The ease of switching from the previous (and archaic) system to FS for our end users was, overall, seamless. The ability to customize the product with minimal knowledge makes it easy to manage and make changes. After reviewing a dozen other ticketing systems, FreshService provided the ease of implementation and change that we were looking for.
I love Freddy and want to use it however it's limited features over the traditional portal are frustrating. I understand it's a new feature and it's in a state of constant improvement but I wanted to launch with it and was unable to because key features that we needed specifically for our company would not show up. The reports aren't quite what I thought they would be either and I will probably have to do some work with powershell to get the information I really need.
Freshservice FAQs and common questions
Q. What type of pricing plans does Freshservice offer?
Freshservice has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Freshservice?
Freshservice has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Freshservice support?
Freshservice supports the following languages:
Polish, German, Swedish, Spanish, English, French, Italian, Russian, Dutch, Portuguese
Q. Does Freshservice support mobile devices?
Freshservice supports the following devices:
Android, iPad, iPhone
Q. Does Freshservice offer an API?
Yes, Freshservice has an API available for use.
Q. What other apps does Freshservice integrate with?
Freshservice integrates with the following applications:
CloudApp, Rescue, Google Analytics 360, Dropbox Business, Jira, TeamViewer, Zapier, Pivotal Tracker, QuickBooks Online Advanced, DocuSign, Box, FreshBooks, Yammer, OpsGenie, WorkflowMax, Freshdesk Messaging, Salesforce Sales Cloud, OneLogin, SugarCRM, Harvest, Slack, PagerDuty, Google Contacts, Microsoft 365, miniOrange, SurveyMonkey, Google Calendar
Q. What level of support does Freshservice offer?
Freshservice offers the following support options:
Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support
Common Freshservice comparisons
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