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ConnectWise PSA vs HaloPSA Comparison (2026)

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Good recommendations?

ConnectWise PSA logo

ConnectWise PSA

HaloPSA logo

HaloPSA

Overview

No more hassling clients just to get paid. Make it easier to send invoices on time & track client payments with ConnectWise Manage business management platform.

HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

119

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

283

5

4

3

2

1

115

108

39

10

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
60%
would recommend this app

4.8

40

5

4

3

2

1

33

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

“We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems.”
JD

Josh D.

IT Support Engineer

“The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth.”
JD

Josh D.

IT Support Engineer

“It provides a wide range of features for ticket management, customer management, workflow automation and reporting, and it works particularly well in an MSP environment where there are a large number of tickets and customers to manage.”
Verified reviewer profile picture

Harry Q.

First Line engineer

Pros

“It is a powerful platform that helps improve ticket management, visibility, and efficiency across support teams. Once everything is set up correctly, it becomes a very useful tool for managing customers and daily IT support tasks.”
KW

Kian W.

Support Engineer

“HaloPSA is easy to use, well laid out, and helps keep tickets, clients, assets, and workflows organised in one place.”
KW

Kian W.

Support Engineer

“It is highly customizable, easy to use, has great customer support and we can outline our processes directly inside the tool.”
TB

Tyler B.

Tier Two Technician

Cons

“There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined.”
JD

Josh D.

IT Support Engineer

“Way too much whitespace all over and information density is not there on the new version like the old one..”
DL

David L.

MSP Architect

“Some processes require more clicks than they ideally should, and finding specific information can occasionally be frustrating.”
Verified reviewer profile picture

Harry Q.

First Line engineer

Cons

“It has a lot of settings and features so I sometimes get overwhelmed by everything and have difficulty learning.”
VD

Victoria D.

Help Desk Technician

“All the tabs down the left are a little difficult when you're not used to them, and the sales and customer ones etc.”
KH

Kane H.

Network Engineer

“I find that the stock system can be clunky at times”
JC

Jarod C.

Support Technician

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features107
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Backup and Recovery
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Management
  • Event Logs
  • Expense Tracking
  • Financial Management
  • Forecasting
  • Gantt/Timeline View
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Scheduling
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multiple Projects
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Purchasing & Receiving
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Tasks
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Revenue Recognition
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • Widgets
  • Workflow Management
  • Total features102
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Backup and Recovery
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Management
  • Event Logs
  • Expense Tracking
  • Financial Management
  • Forecasting
  • Gantt/Timeline View
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Scheduling
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multiple Projects
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Purchasing & Receiving
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Tasks
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Revenue Recognition
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • Widgets
  • Workflow Management

Integrations

  • Total integrations53
  • 3CX
  • Acronis Cyber Platform
  • Acronis Cyber Protect
  • Addigy
  • Adobe Acrobat
  • Adobe Commerce
  • AlertOps
  • Analytify
  • AnyDesk
  • Arrow
  • Asset Panda
  • Auvik
  • Avalara
  • Bedrock Data
  • Bitdefender Antivirus Plus
  • BrightGauge
  • Calendly
  • Cavelo Attack Surface Management
  • Connect
  • ConnectWise Automate
  • ConnectWise CPQ
  • ConnectWise Cybersecurity Management
  • ConnectWise RMM
  • ConnectWise SIEM
  • Constant Contact
  • Domotz
  • Dynamics 365 Business Central
  • EasyDMARC
  • Emersion
  • GlassHive
  • Google Calendar
  • Guardz
  • Harvest
  • Hub
  • INFIMA
  • ITBoost
  • Inky
  • Intermedia Unite
  • Jira
  • Kaseya VSA
  • Liongard
  • LogicMonitor
  • MSP360 Backup
  • Malwarebytes for Business
  • Microsoft Outlook
  • Moovila
  • NinjaOne
  • NordLayer
  • NordPass Business
  • OpenText Core Endpoint Protection​
  • OpsGenie
  • PowerDMARC
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Remote Monitoring and Management
  • Sage 200
  • Sage 50 Accounting
  • Salesforce Sales Cloud
  • ScreenConnect
  • ServiceNow
  • ShadowProtect
  • Sign
  • SmileBack
  • Spot
  • Sync
  • Veeam Data Platform
  • Wise
  • Xero
  • Zapier
  • x360Cloud
  • x360Sync
  • Total integrations22
  • 3CX
  • Acronis Cyber Platform
  • Acronis Cyber Protect
  • Addigy
  • Adobe Acrobat
  • Adobe Commerce
  • AlertOps
  • Analytify
  • AnyDesk
  • Arrow
  • Asset Panda
  • Auvik
  • Avalara
  • Bedrock Data
  • Bitdefender Antivirus Plus
  • BrightGauge
  • Calendly
  • Cavelo Attack Surface Management
  • Connect
  • ConnectWise Automate
  • ConnectWise CPQ
  • ConnectWise Cybersecurity Management
  • ConnectWise RMM
  • ConnectWise SIEM
  • Constant Contact
  • Domotz
  • Dynamics 365 Business Central
  • EasyDMARC
  • Emersion
  • GlassHive
  • Google Calendar
  • Guardz
  • Harvest
  • Hub
  • INFIMA
  • ITBoost
  • Inky
  • Intermedia Unite
  • Jira
  • Kaseya VSA
  • Liongard
  • LogicMonitor
  • MSP360 Backup
  • Malwarebytes for Business
  • Microsoft Outlook
  • Moovila
  • NinjaOne
  • NordLayer
  • NordPass Business
  • OpenText Core Endpoint Protection​
  • OpsGenie
  • PowerDMARC
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Remote Monitoring and Management
  • Sage 200
  • Sage 50 Accounting
  • Salesforce Sales Cloud
  • ScreenConnect
  • ServiceNow
  • ShadowProtect
  • Sign
  • SmileBack
  • Spot
  • Sync
  • Veeam Data Platform
  • Wise
  • Xero
  • Zapier
  • x360Cloud
  • x360Sync