ConnectWise PSA vs IT Glue

Confluence

NinjaOne

Autotask PSA

Syncro

Passportal

Hudu

Compare ConnectWise PSA and IT Glue based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access. 

Syncro is an integrated RMM, PSA, and remote access platform for MSPs and IT teams that provides all the tools needed to start, run, and grow the MSP business, including scripting, integrated billing, contract management, ticketing, and more. Syncro provides a set of features including endpoint monitoring, patch deployment, customizable alerts, and remote access via Splashtop.

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups.

Access Controls/Permissions

Accounting

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Trail

Automated Routing

Availability Management

Backup and Recovery

Billable Items Tracking

Billing & Invoicing

Capacity Management

Change Management

Chat/Messaging

Client Management

Client Portal

Collaboration Tools

Configurable Workflow

Configuration Management

Contact Management

Contract/License Management

Customer Database

Customizable Branding

Customizable Reports

Dashboard

Dashboard Creation

Data Import/Export

Document Management

Document Storage

Drag & Drop

Email Management

Employee Management

Expense Tracking

Financial Management

Help Desk Management

Incident Management

Inventory Management

Invoice Management

Issue Auditing

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Management

License Management

Maintenance Scheduling

Mobile App

Monitoring

Patch Management

Performance Metrics

Prioritization

Problem Management

Progress Tracking

Project Management

Project Templates

Project Time Tracking

Projections

Purchasing & Receiving

Quotes/Estimates

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Remote Access/Control

Remote Monitoring & Management

Reporting & Statistics

Reporting/Analytics

Resource Allocation & Planning

Resource Management

Scheduling

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Status Tracking

Support Ticket Management

Support Ticket Tracking

Task Management

Third-Party Integrations

Time & Expense Tracking

Timesheet Management

Workflow Management

ConnectWise PSA

Android

Linux

Web-based

Windows

iPad

iPhone

Chief Operation Officer

They made several accounting mistakes internally and tried to get me to pay for their mistakes.

VP of Operations

The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.

President

Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.

Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.

Professional Services Coordinator

Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.

One of the things I liked most about ConnectWise PSA was its comprehensive set of features and functionalities.

IT RMM Technician

The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path.

ConnectWise hasn't made it to the 21st century and private equity is destroying the company.

Director of Business Development

Great ticketing system at an affordable price.

Service Delivery Coordinator

For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.

NOC Manager

Interface has been ignored for a long time - its universally uglier than ALL of its competitors.

Director

We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.

VP, COO

The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.

Third party integrators that don't play ball with Manage's team have their products harmed.

The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

Assistant Technical Services Leader

It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.

With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.

Director of Service Delivery

They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.

ConnectWise PSA screenshot: ConnectWise Manage service ticket

ConnectWise PSA screenshot: ConnectWise Manage creating a new ticket

ConnectWise PSA screenshot: ConnectWise Manage calendar view

ConnectWise PSA screenshot: ConnectWise Manage work plan monitoring

ConnectWise PSA screenshot: ConnectWise Manage sales overview

Freelancers

Large Enterprises

Mid Size Business

Small Business

Hudu is a customer-focused IT Documentation software that technician's love. No contracts, in-house support, and a rapid release cycle.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs), which offers password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Archiving & Retention

Audit Management

Catalog Management

Change Tracking

Checklists

Commenting/Notes

Compliance Management

Compliance Tracking

Credential Management

Customizable Fields

Customizable Forms

Customizable Templates

Document Automation

Document Capture

Document Generation

Document Review

Documentation Management

Encrypted Password Storage

Event Logs

File Management

File Sharing

For the IT sector

Forms Management

Full Text Search

Inventory Tracking

Knowledge Base Management

Knowledge Library

Offline Access

Onboarding

Password Management

Policy Management

Process/Workflow Automation

Relationship Mapping

Reminders

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Secure Data Storage

Supplier Management

Tagging

Templates

Text Editing

User Management

Version Control

IT Glue

Service Delivery Manager

This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets and ready access to site info.

IT Service Delivery Manager

Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.

ConnectWise PSA vs IT Glue Comparison (2026)

ConnectWise PSA vs IT Glue Comparison (2026)

ConnectWise PSA

IT Glue

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives