ConnectWise PSA vs HaloPSA

Zendesk Suite

NinjaOne

Autotask PSA

Syncro

HappyFox Help Desk

SherpaDesk

Compare ConnectWise PSA and HaloPSA based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access. 

Syncro is an integrated RMM, PSA, and remote access platform for MSPs and IT teams that provides all the tools needed to start, run, and grow the MSP business, including scripting, integrated billing, contract management, ticketing, and more. Syncro provides a set of features including endpoint monitoring, patch deployment, customizable alerts, and remote access via Splashtop.

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups.

Access Controls/Permissions

Accounting

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Trail

Automated Routing

Availability Management

Backup and Recovery

Billable Items Tracking

Billing & Invoicing

Capacity Management

Change Management

Chat/Messaging

Client Management

Client Portal

Collaboration Tools

Configurable Workflow

Configuration Management

Contact Management

Contract/License Management

Customer Database

Customizable Branding

Customizable Reports

Dashboard

Dashboard Creation

Data Import/Export

Document Management

Document Storage

Drag & Drop

Email Management

Employee Management

Expense Tracking

Financial Management

Help Desk Management

Incident Management

Inventory Management

Invoice Management

Issue Auditing

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Management

License Management

Maintenance Scheduling

Mobile App

Monitoring

Patch Management

Performance Metrics

Prioritization

Problem Management

Progress Tracking

Project Management

Project Templates

Project Time Tracking

Projections

Purchasing & Receiving

Quotes/Estimates

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Remote Access/Control

Remote Monitoring & Management

Reporting & Statistics

Reporting/Analytics

Resource Allocation & Planning

Resource Management

Scheduling

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Status Tracking

Support Ticket Management

Support Ticket Tracking

Task Management

Third-Party Integrations

Time & Expense Tracking

Timesheet Management

Workflow Management

ConnectWise PSA

Android

Linux

Web-based

Windows

iPad

iPhone

Chief Operation Officer

They made several accounting mistakes internally and tried to get me to pay for their mistakes.

VP of Operations

The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.

President

Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.

Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.

Professional Services Coordinator

Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.

One of the things I liked most about ConnectWise PSA was its comprehensive set of features and functionalities.

IT RMM Technician

The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path.

ConnectWise hasn't made it to the 21st century and private equity is destroying the company.

Director of Business Development

Great ticketing system at an affordable price.

Service Delivery Coordinator

For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.

NOC Manager

Interface has been ignored for a long time - its universally uglier than ALL of its competitors.

Director

We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.

VP, COO

The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.

Third party integrators that don't play ball with Manage's team have their products harmed.

The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

Assistant Technical Services Leader

It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.

With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.

Director of Service Delivery

They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.

ConnectWise PSA screenshot: ConnectWise Manage service ticket

ConnectWise PSA screenshot: ConnectWise Manage creating a new ticket

ConnectWise PSA screenshot: ConnectWise Manage calendar view

ConnectWise PSA screenshot: ConnectWise Manage work plan monitoring

ConnectWise PSA screenshot: ConnectWise Manage sales overview

Freelancers

Large Enterprises

Mid Size Business

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

A complete solution to help organizations track customer support issues, capture billable time and monitor project profitability

HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

Anti Virus

Calendar Management

Call Center Management

Compliance Management

Customizable Fields

Customizable Templates

Event Logs

Forecasting

Gantt/Timeline View

Interaction Tracking

Knowledge Base Management

Live Chat

Multi-Channel Communication

Multiple Projects

Policy Management

Portfolio Management

Project Planning

Project Tracking

Project Workflow

Proposal Generation

Queue Management

Real-Time Monitoring

Server Monitoring

Social Media Integration

Surveys & Feedback

Task Planning

Task Progress Tracking

Task Scheduling

HaloPSA

Operations Manager

This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent.

Technical Director

From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required.

Manager Network Operations

The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

Owner

So much so that we've been able to save some money and eliminate other products from our stack.). Our clients love the user portal.

At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.

However, this is a criticism I would level at any decent and comprehensive PSA systems.

They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.

ConnectWise PSA vs HaloPSA Comparison (2026)

ConnectWise PSA

HaloPSA

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives