NetHelpDesk Software Pricing & Features

NetHelpDesk

ITIL aligned service desk software

4.57/5 (21 reviews)

NetHelpDesk overview

Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, CMDB, service catalogue, telephony integration, mobile apps.

Pricing

Starting from
£15/month
Pricing options
Free trial
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 other languages, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
NetHelpDesk screenshotNetHelpDesk - Help Desk SoftwareNetHelpDesk screenshotNetHelpDesk screenshotNetHelpDesk screenshotNetHelpDesk screenshotNetHelpDesk screenshotNetHelpDesk screenshot

NetHelpDesk reviews

Excellent
12

Very good
9

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.7
  4.3
  4.8
Mark Render

NetHelpDesk where have you been all my life?

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations.I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold.

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NetHelpDesk

ITIL aligned service desk software

Robbie Emerson

Top quality Service Desk software

Used daily for less than 6 months
Reviewed 2019-01-15
Review Source: Capterra

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

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NetHelpDesk

ITIL aligned service desk software

Steven de Grijs

Flexible helpdesk software

Used daily for 1-2 years
Reviewed 2019-01-25
Review Source: Capterra

We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

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NetHelpDesk

ITIL aligned service desk software

Dan Hill

Second to None

Used daily for 6-12 months
Reviewed 2018-10-04
Review Source: Capterra

The NetHelpDesk team have been extremely friendly and willing to help with anything we have asked for to make sure the software was tailored to our exact specifications.As part of trying to bring our IT service desk forward we decided the first step should be to find a new ticketing system that suited our needs. After a lot of research, we decided on NetHelpDesk. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies. There were certain integrations which we required that NetHelpDesk did not support out of the box, but they quickly developed a package that was perfect for our needs and now is a crucial part of the working system. NetHelpDesk has increased our efficiency as a Service Desk exponentially and allowed us to streamline our process with regards to incident management creating a better relationship with our users. Thanks to NetHelpDesk the time to log a single phone call has gone from around 5 minutes down to roughly 30 seconds! We now log roughly 11,000 tickets a month with ease! Our agents find the NetHelpDesk system easier, faster and more intuitive than the solution we previously used.

Read the full review


NetHelpDesk

ITIL aligned service desk software

Carlos Hernandez

NetHelpDesk review

Used daily for 2+ years
Reviewed 2017-02-20
Review Source: Capterra

Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work! Excellent price-point. Excellent support team. NetHelpDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians and clients.

Read the full review


NetHelpDesk

ITIL aligned service desk software

NetHelpDesk pricing

Starting from
£15/month
Pricing options
Free trial
One time license
Subscription
View Pricing Plans

https://www.nethelpdesk.com/prices.htm

Pricing Comparison

How does NetHelpDesk compare with other Customer Service & Support apps?

Subscription plan?

NetHelpDesk



98% of apps offer a
subscription plan

Free trial?

NetHelpDesk



89% of apps have a
free trial

Free plan?

NetHelpDesk



31% of apps have a
free plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




NetHelpDesk Pricing Reviews

Pros
  • the support staff and ease of use
  • - Affordable - Lots of features - Helpful and responsive team - Easy to use/implement
  • The intoduction of web version of main aplication is the greatest an newest piece of its ever evolving and innovative approach. The speeds are now great, interface unmatched and has answers to all querries from an ITSM
  • Excellent price-point. Excellent support team. NetHelpDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians and clients.
Cons
  • we didn't start using it sooner
  • I have nothing negative to say about this product
  • Cost is relatively high, but its value is justifiabe in the long run.
  • A bit more functionality in the reporting suite would be nice, namely dashboards in document form.
100%
recommended this to a friend or a colleague

NetHelpDesk features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Contact History
Customizable Branding
Customizable Templates
Email Integration
Instant Messaging
Knowledge Base
Monitoring
Multi-Channel Communication
Prioritizing
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Ticket Management
Workflow Management

Competitor Feature Comparison

ACT Integration
API
Access Control
Accounting Integration
Accounting Management
Action Item Tracking
Active Directory Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Ad hoc Reviews
Administrative Reporting
Alerts / Escalation
Application Integration
Approval Process Control
Archiving & Retention
Asset Lifecycle Management
Asset Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billable Hours Tracking
Billing & Invoicing
Budgeting
CRM Integration
Calendar Management
Calendar Sync with Google
Call Recording
Call Scripting
Call Tracking
Campaign Scheduling
Change Management
Chat
Client Portal
Collaboration Tools
Collaborative Review
Collaborative Workspace
Communication Management
Configurable Workflow
Configuration Management
Contact History
Contract Drafting
Contract Management
Contractor Management
Cost Estimating
Cost Tracking
Currency Conversion
Custom Fields
Customer Accounts
Customer Database
Customer Service Analytics
Customizable Billing
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Data Migration
Drag & Drop Interface
Electronic Payments
Email Alerts
Email Distribution
Email Integration
Email Notifications
Email Templates
Employee Portal
Employee Self Service
Equipment Tracking
Escalation Management
Estimating
Event Triggered Actions
Event Triggered Email
Expense Claims
Expense Tracking
Feedback Collection
File Transfer
Filtered Views
Financial Analysis
Fixed Asset Management
Forecasting
Gantt Charts
General Ledger
Hardware Inventory
Help Desk Integration
Help Desk Management
IT / Software Projects
Incident Management
Instant Messaging
Inventory Management
Invoice Management
Invoice Processing
Knowledge Base
Lead Assignment
Lead Distribution
Manager Self Service
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Department / Project
Multi-Location
Multiple Billing Rates
Multiple Projects
Performance Reports
Permission Management
Planning Tools
Print Management
Prioritizing
Problem Management
Productivity Reporting
Professional Services Automation
Profitability Analysis
Progress Tracking
Project Accounting
Project Budgeting
Project Estimating
Project Management
Project Planning
Project Templates
Project Time Tracking
Projections
Purchase Order Management
Queue Manager
QuickBooks Integration
Quote Management
Ratings & Reviews
Real Time Analytics
Real Time Reporting
Real Time Updates
Recurring Billing
Reporting & Statistics
Resource Allocation
Resource Management
Role-Based Permissions
Room Booking
SLA Management
Sales Forecasting
Sales Orders
Search Functionality
Self Service Portal
Service Level Management
Social Media Integration
Status Reporting
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Planning
Task Tracking
Team Calendars
Third Party Integration
Ticket Management
Time & Attendance Tracking
Time & Expense Tracking
Time / Task Reporting
Time Tracking by Client
Timer
Timesheets
Tracking Features
Trouble Ticketing
Workflow Management
Visit WebsiteCompare App
ACT Integration
API
Access Control
Accounting Integration
Accounting Management
Action Item Tracking
Active Directory Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Ad hoc Reviews
Administrative Reporting
Alerts / Escalation
Application Integration
Approval Process Control
Archiving & Retention
Asset Lifecycle Management
Asset Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billable Hours Tracking
Billing & Invoicing
Budgeting
CRM Integration
Calendar Management
Calendar Sync with Google
Call Recording
Call Scripting
Call Tracking
Campaign Scheduling
Change Management
Chat
Client Portal
Collaboration Tools
Collaborative Review
Collaborative Workspace
Communication Management
Configurable Workflow
Configuration Management
Contact History
Contract Drafting
Contract Management
Contractor Management
Cost Estimating
Cost Tracking
Currency Conversion
Custom Fields
Customer Accounts
Customer Database
Customer Service Analytics
Customizable Billing
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Data Migration
Drag & Drop Interface
Electronic Payments
Email Alerts
Email Distribution
Email Integration
Email Notifications
Email Templates
Employee Portal
Employee Self Service
Equipment Tracking
Escalation Management
Estimating
Event Triggered Actions
Event Triggered Email
Expense Claims
Expense Tracking
Feedback Collection
File Transfer
Filtered Views
Financial Analysis
Fixed Asset Management
Forecasting
Gantt Charts
General Ledger
Hardware Inventory
Help Desk Integration
Help Desk Management
IT / Software Projects
Incident Management
Instant Messaging
Inventory Management
Invoice Management
Invoice Processing
Knowledge Base
Lead Assignment
Lead Distribution
Manager Self Service
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Department / Project
Multi-Location
Multiple Billing Rates
Multiple Projects
Performance Reports
Permission Management
Planning Tools
Print Management
Prioritizing
Problem Management
Productivity Reporting
Professional Services Automation
Profitability Analysis
Progress Tracking
Project Accounting
Project Budgeting
Project Estimating
Project Management
Project Planning
Project Templates
Project Time Tracking
Projections
Purchase Order Management
Queue Manager
QuickBooks Integration
Quote Management
Ratings & Reviews
Real Time Analytics
Real Time Reporting
Real Time Updates
Recurring Billing
Reporting & Statistics
Resource Allocation
Resource Management
Role-Based Permissions
Room Booking
SLA Management
Sales Forecasting
Sales Orders
Search Functionality
Self Service Portal
Service Level Management
Social Media Integration
Status Reporting
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Planning
Task Tracking
Team Calendars
Third Party Integration
Ticket Management
Time & Attendance Tracking
Time & Expense Tracking
Time / Task Reporting
Time Tracking by Client
Timer
Timesheets
Tracking Features
Trouble Ticketing
Workflow Management
Visit WebsiteCompare App
ACT Integration
API
Access Control
Accounting Integration
Accounting Management
Action Item Tracking
Active Directory Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Ad hoc Reviews
Administrative Reporting
Alerts / Escalation
Application Integration
Approval Process Control
Archiving & Retention
Asset Lifecycle Management
Asset Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billable Hours Tracking
Billing & Invoicing
Budgeting
CRM Integration
Calendar Management
Calendar Sync with Google
Call Recording
Call Scripting
Call Tracking
Campaign Scheduling
Change Management
Chat
Client Portal
Collaboration Tools
Collaborative Review
Collaborative Workspace
Communication Management
Configurable Workflow
Configuration Management
Contact History
Contract Drafting
Contract Management
Contractor Management
Cost Estimating
Cost Tracking
Currency Conversion
Custom Fields
Customer Accounts
Customer Database
Customer Service Analytics
Customizable Billing
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Data Migration
Drag & Drop Interface
Electronic Payments
Email Alerts
Email Distribution
Email Integration
Email Notifications
Email Templates
Employee Portal
Employee Self Service
Equipment Tracking
Escalation Management
Estimating
Event Triggered Actions
Event Triggered Email
Expense Claims
Expense Tracking
Feedback Collection
File Transfer
Filtered Views
Financial Analysis
Fixed Asset Management
Forecasting
Gantt Charts
General Ledger
Hardware Inventory
Help Desk Integration
Help Desk Management
IT / Software Projects
Incident Management
Instant Messaging
Inventory Management
Invoice Management
Invoice Processing
Knowledge Base
Lead Assignment
Lead Distribution
Manager Self Service
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Department / Project
Multi-Location
Multiple Billing Rates
Multiple Projects
Performance Reports
Permission Management
Planning Tools
Print Management
Prioritizing
Problem Management
Productivity Reporting
Professional Services Automation
Profitability Analysis
Progress Tracking
Project Accounting
Project Budgeting
Project Estimating
Project Management
Project Planning
Project Templates
Project Time Tracking
Projections
Purchase Order Management
Queue Manager
QuickBooks Integration
Quote Management
Ratings & Reviews
Real Time Analytics
Real Time Reporting
Real Time Updates
Recurring Billing
Reporting & Statistics
Resource Allocation
Resource Management
Role-Based Permissions
Room Booking
SLA Management
Sales Forecasting
Sales Orders
Search Functionality
Self Service Portal
Service Level Management
Social Media Integration
Status Reporting
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Planning
Task Tracking
Team Calendars
Third Party Integration
Ticket Management
Time & Attendance Tracking
Time & Expense Tracking
Time / Task Reporting
Time Tracking by Client
Timer
Timesheets
Tracking Features
Trouble Ticketing
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App

0 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

23 reviews

See all Android Apps

Videos and tutorials

Additional information for NetHelpDesk

Key features of NetHelpDesk

  • Ad hoc reports
  • API
  • Asset lifecycle management
  • Billing & invoicing
  • Sync calendar with Exchange, Office365 or Google calendar
  • Built-in CRM tools
  • Customer contract management
  • One click data migration feature
  • Emailing option
  • Employee portal
  • Help desk management
  • Problem management
  • Real time reporting
  • Sales orders
  • Survey generation & distribution
  • Third party integration
  • Ticket management
  • Manage time spent on requests
  • Sales leads tracking
  • Workflow management
  • Incident management
  • Support ticket tracking
  • Trouble ticketing
  • Call recording
  • Call tracking
  • Change management
  • Approval process control
  • Knowledge base
  • Ratings & reviews
  • Feedback collection
  • Reporting & statistics
  • Performance reports
  • Customizable reporting
  • Contract management
  • Contract drafting
  • Contractor management
  • Customizable billing
  • Recurring billing
  • Equipment tracking
  • Electronic payments
  • Escalation management
  • Contact history
  • Customer database
  • Active Directory integration
  • Permission management
  • Role-based permissions
  • Room booking
  • Purchase order management
  • Multi-location
  • Calendar management
  • Team calendars
  • Fixed asset management
  • Call scripting
  • Currency conversion
  • Email integration
  • Chat
  • Instant messaging
  • Queue manager
  • Quote management
  • Employee self service
  • Customizable templates
  • Client portal
  • Automated scheduling
  • Custom fields
  • Customer service analytics
  • Email alerts
  • Email notifications
  • Filtered views
  • Mobile integration
  • Prioritizing
  • Productivity reporting
  • Real time analytics
  • Search functionality
  • Service level management
  • Multi-channel communication
  • Multi-department / project
  • Print management
  • Communication management
  • Service catalog
  • Service request management
  • Self service password reset tool
  • Data migration
  • Data import
  • Asset management
  • Action Item Tracking
  • ACT Integration
  • Activity Dashboard
  • Accounting Management
  • Alerts / Escalation
  • Ad hoc Reviews
  • Administrative Reporting
  • Application Integration
  • Archiving & Retention
  • Self Service Portal
  • Professional Services Automation
  • SLA Management
  • Timesheets
  • Time Tracking by Client
  • Status Reporting
  • Sales Forecasting
  • QuickBooks Integration
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Inventory Management
  • Hardware Inventory
  • Customizable Branding
  • Configuration Management
  • Configurable Workflow
  • Billable Hours Tracking
  • Accounting Integration
  • Social Media Integration
  • Automatic Notifications
  • Monitoring
  • Access Control

Benefits

• Fast, Clean Interface: Designed to be quick and intuitive.

• Integration with Core Business Systems: Centralise your business processes using NetHelpDesk’s powerful built in integrations.

• ITIL Aligned: Incident, change, problem, service, asset and knowledge management.

• Self Service & Knowledge Base: Improve efficiency by reducing the number of calls to your service desk.

• Single Solution for Multiple Departments: Easy transfer of tickets between departments and built in OLAs to ensure efficiency.