HaloPSA Pricing, Features, Reviews & Comparison of Alternatives

HaloPSA

HaloPSA brings everything an MSP needs into one location.

4.77/5 (13 reviews)

HaloPSA overview

What is HaloPSA?

HaloPSA is a single,all-inclusive solution,designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality.

With an integrated PSA platform you will experience features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more.Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution.
www.nethelpdesk.com

Pricing

Starting from
£29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
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HaloPSA reviews

Excellent
10

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.8
  4.2
  4.8
Robbie Emerson

Top quality Service Desk software

Used daily for less than 6 months
Reviewed 2019-01-15
Review Source: Capterra

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!

Pros
We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

Cons
The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steven de Grijs

Flexible helpdesk software

Used daily for 1-2 years
Reviewed 2019-01-25
Review Source: Capterra

We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.

Pros
Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

Cons
The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Giles McNamara

NetHelpDesk Review

Reviewed 2017-03-07
Review Source: Capterra

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Colin Smith

Effective Helpdesk System

Used daily for 2+ years
Reviewed 2019-06-13
Review Source: Capterra

Pros
We have used NetHelpDesk for many years, it transformed the way we organised our helpdesk ticketing. After several tries using other software, we installed a trial version of NetHelpDesk which we hosted on our own server, it was up and running in hours, easily integrated into our Exchange mail system. Any issues we had were soon resolved by their support team. I would recommend this to anyone who needs a robust helpdesk system.

Cons
At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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peter grange

Review of NetHelpDesk

Used daily for 1-2 years
Reviewed 2017-02-16
Review Source: Capterra

I find NethelpDesk as a solution for our ERP Support Teams to be second to none, both the functionality of the system and the responsiveness of the NetHelpDesk team in answering queries have made this an excellent tool for out company. Also the NethepDesk team readily take on board suggestions for enhancements to the software and rapidly include them in patch releases. This means that there solution is moving with their customers to provide up to the minute functionality always

Pros
Its ease of use and flexibility

Cons
Very little, expect for some gaps in data linking to emails

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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HaloPSA pricing

Starting from
£29/month
Pricing options
Free trial
One time license
Subscription
View Pricing Plans

https://halopsa.com/pricing/

HaloPSA features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management

Multi-Language (73 other apps)
Real Time Monitoring (75 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for HaloPSA

Key features of HaloPSA

  • Service catalog
  • Service request management
  • Self service password reset tool
  • Accounting Integration
  • Accounting Management
  • Active Directory integration
  • Ad hoc reports
  • Application Integration
  • Automatic Notifications
  • Calendar management
  • Sync calendar with Exchange, Office365 or Google calendar
  • Call recording
  • Change management
  • Client portal
  • Communication management
  • Configurable Workflow
  • Configuration Management
  • Contact history
  • Built-in CRM tools
  • Customer contract management
  • Customer database
  • Customizable Branding
  • Customizable reporting
  • Customizable templates
  • Data import
  • Electronic payments
  • Emailing option
  • Email integration
  • Email notifications
  • Employee portal
  • Employee self service
  • Fixed asset management
  • Help desk management
  • Incident management
  • Instant messaging
  • Mobile integration
  • Multi-channel communication
  • Multi-location
  • Permission management
  • Problem management
  • Project Templates
  • Project Time Tracking
  • Purchase order management
  • QuickBooks Integration
  • Quote management
  • Real time analytics
  • Real time reporting
  • Recurring billing
  • Search functionality
  • Service level management
  • SLA Management
  • Social Media Integration
  • Status Reporting
  • Third party integration
  • Time Tracking by Client
  • Timesheets
  • Sales leads tracking
  • Workflow management
  • Activity Dashboard
  • Escalation management
  • Call tracking
  • Contractor management
  • Prioritizing
  • Trouble ticketing
  • Automated scheduling
  • Call scripting
  • Feedback collection
  • Currency conversion
  • Alerts / Escalation
  • Billing & invoicing
  • One click data migration feature
  • Manage time spent on requests
  • Ratings & reviews
  • Sales Forecasting
  • API
  • Chat
  • Custom fields
  • Knowledge base
  • Professional Services Automation
  • Role-based permissions
  • Sales orders
  • Survey generation & distribution
  • Team calendars
  • Ticket management
  • Asset lifecycle management
  • Room booking
  • Ad hoc Reviews
  • Filtered views
  • Productivity reporting
  • Customizable billing
  • Approval process control
  • Archiving & Retention
  • Contract drafting
  • ACT Integration
  • Reporting & statistics
  • Queue manager
  • Action Item Tracking
  • Print management
  • Hardware Inventory
  • Billable Hours Tracking
  • Support ticket tracking
  • Access Control
  • Monitoring
  • Performance reports
  • Contract management
  • Self Service Portal
  • Project Management
  • Inventory Management
  • Data migration
  • Email alerts
  • Equipment tracking
  • Asset management
  • Customer service analytics
  • Administrative Reporting
  • Multi-department / project
View All Features

Benefits

• Fast, Clean Interface: Designed to be quick and intuitive.

• Save time by automating workflows and centralising communication. Easily manage incidents and meet SLAs through HaloPSA's incident management functionality.

• Gain more control over the assets and items lifecycle. Take control over all aspects of assets, items and contacts in a single space to give your team transparency and power.

• Reduce costs, increase productivity and teach new skills. Create an extension of your service with our Self Service Portal. End users can raise requests through the service catalogue and find solutions easily with FAQ's.

• Keep track of projects and make resource spend transparent. Share a live view of all projects on the go to gain clarity and visibility for time tracking and billing.

• Integration with Core Business Systems: Centralise your business processes using HaloPSAs powerful built in integrations.

• ITIL Aligned: Incident, change, problem, service, asset and knowledge management.

• Self Service & Knowledge Base: Improve efficiency by reducing the number of calls to your service desk.