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HaloPSA

HaloPSA brings everything an MSP needs into one location.

Last updated: January 2025

Table of Contents

Is this product right for your business?

Find out with a

HaloPSA - 2025 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2025

What is HaloPSA?

HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

With an integrated PSA platform you will experience features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution.

Benefits of using HaloPSA

• Fast, Clean Interface: Designed to be quick and intuitive.

• Save time by automating workflows and centralising communication. Easily manage incidents and meet SLAs through HaloPSA's incident management functionality.

• Gain more control over the assets and items lifecycle. Take control over all aspects of assets, items and contacts in a single space to give your team transparency and power.

• Reduce costs, increase productivity and teach new skills. Create an extension of your service with our Self Service Portal. End users can raise requests through the service catalogue and find solutions easily with FAQ's.

• Keep track of projects and make resource spend transparent. Share a live view of all projects on the go to gain clarity and visibility for time tracking and billing.

• Manage the entire lifecycle of a customer from prospect through implementation projects and onto your support team and account management.

• Integration with Core Business Systems: Centralise your business processes using HaloPSAs powerful built in integrations.

• ITIL Aligned: Incident, change, problem, service, asset and knowledge management.

• Self Service & Knowledge Base: Improve efficiency by reducing the number of calls to your service desk.

Starting from

/user

Per month

Alternatives with better value for money

HaloPSA's key features

Most critical features, based on insights from HaloPSA users:

Automated Routing

4.7

(6)

Support Ticket Management

4.8

(4)

Billing & Invoicing

4.5

(2)

Service Level Agreement (SLA) Management

4.8

(4)

Self Service Portal

5.0

(4)

All HaloPSA features

Features rating:

4.7

(27)

Reporting/Analytics

5.0

(2)

Live Chat

5.0

(1)

Knowledge Base Management

5.0

(2)

Alerts/Escalation

5.0

(3)

Interaction Tracking

5.0

(2)

Email Management

5.0

(2)

Document Storage

4.0

(1)

Customizable Branding

5.0

(2)

CRM

4.5

(2)

Configuration Management

5.0

(2)

Collaboration Tools

5.0

(1)

Third-Party Integrations

3.5

(2)

Remote Access/Control

3.5

(2)

Access Controls/Permissions

4.3

(3)

Workflow Management

(0)

Real-Time Monitoring

(0)

Real-Time Data

(0)

Real-Time Chat

(0)

Real-Time Analytics

(0)

Quotes/Estimates

(0)

Queue Management

(0)

Proposal Generation

(0)

Projections

(0)

Project Workflow

(0)

Project Tracking

(0)

Project Time Tracking

(0)

Project Templates

(0)

Project Planning

(0)

Project Management

(0)

Progress Tracking

(0)

Problem Management

(0)

Prioritization

(0)

Portfolio Management

(0)

Policy Management

(0)

API

(0)

Timesheet Management

(0)

Time & Expense Tracking

(0)

Task Scheduling

(0)

Task Progress Tracking

(0)

Task Planning

(0)

Task Management

(0)

Surveys & Feedback

(0)

Support Ticket Tracking

(0)

Status Tracking

(0)

Social Media Integration

4.0

(1)

Server Monitoring

(0)

Scheduling

(0)

Resource Management

(0)

Resource Allocation & Planning

(0)

Accounting Integration

(0)

Reporting & Statistics

(0)

Remote Monitoring & Management

(0)

Active Directory Integration

(0)

Real-Time Updates

(0)

Real-Time Reporting

(0)

Document Management

(0)

Data Import/Export

(0)

Dashboard

(0)

Customizable Templates

(0)

Customizable Reports

(0)

Customizable Fields

(0)

Approval Process Control

(0)

Customer Database

(0)

Asset Lifecycle Management

(0)

Contract/License Management

(0)

Audit Trail

(0)

Configurable Workflow

(0)

Compliance Management

(0)

Backup and Recovery

(0)

Client Portal

(0)

Chat/Messaging

(0)

Change Management

(0)

Call Center Management

5.0

(1)

Calendar Management

(0)

Billable Items Tracking

(0)

Performance Metrics

(0)

Patch Management

(0)

Multiple Projects

(0)

Multi-Channel Communication

(0)

Monitoring

(0)

Maintenance Scheduling

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

IT Asset Tracking

(0)

Issue Management

(0)

Invoice Management

(0)

Inventory Management

(0)

Alerts/Notifications

(0)

Incident Management

(0)

Help Desk Management

(0)

Gantt/Timeline View

(0)

Forecasting

(0)

Expense Tracking

(0)

Event Logs

(0)

Anti Virus

(0)

Drag & Drop

(0)

HaloPSA alternatives

HaloPSA

4.9

(27)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.7

Value for Money

4.6

Customer Support

4.9

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(486)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

HubSpot Service Hub

4.5

(178)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

HaloPSA pricing

Value for money rating:

4.6

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

HaloPSA integrations (53)

Integrations rated by users

We looked through 27 user reviews, to identify which products are mentioned as HaloPSA integrations, and what is the users perception.

3CX

Integration rating: 5.0 (1)

“HaloPSA is perfect for all of 3CX service notifications and our first port of call to get notified about any issues with our various 3CX services. ”

Andrew McxKerrell

Technical Support

Microsoft 365

Integration rating: 5.0 (1)

“As Microsoft is the most widely used OS in the world, comprehensive integration with MS365 is critical for Halo's usability, which it knocks out of the park. MS365 and HaloPSA go hand in hand. ”

Andrew McxKerrell

Technical Support

Xero

Integration rating: 4.0 (1)

“With some minor adjustments and assistance from Halo support, Halo integrates with Xero seamlessly and turns a part-time job in 8 hours of work her month. ”

Andrew McxKerrell

Technical Support

NinjaOne

Integration rating: 5.0 (1)

“HaloPSA is to Ninja, what butter is to freshly baked bread - a match made in heaven. ”

Andrew McxKerrell

Technical Support

HaloPSA support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Knowledge Base

Phone Support

FAQs/Forum

24/7 (Live rep)

Training options

Live Online

Videos

In Person

Documentation

Webinars

HaloPSA reviews

Overall rating

4.9

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.32/10

Rating distribution

Pros

“This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent.”

Andy S.

Operations Manager

“From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required.”

Matthew R.

Technical Director

“So much so that we've been able to save some money and eliminate other products from our stack.). Our clients love the user portal.”

Jonathan R.

Owner

Cons

“At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.”

Colin S.

Director

“However, this is a criticism I would level at any decent and comprehensive PSA systems.”

Michael R.

Director

“They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.”

Michael R.

Director

Read all reviews

HaloPSA FAQs

Q. What type of pricing plans does HaloPSA offer?

HaloPSA has the following pricing plans:
Starting from: $90.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of HaloPSA?

HaloPSA has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does HaloPSA support?

HaloPSA supports the following languages:
Chinese (Traditional), Turkish, Chinese (Simplified), German, Danish, Russian, Hebrew, Ukrainian, Polish, Thai, Norwegian (Bokmal), Czech, English, Korean, Arabic, Italian, Portuguese, French, Indonesian, Hungarian, Japanese, Spanish, Swedish, Irish, Finnish, Dutch

Q. Does HaloPSA support mobile devices?

HaloPSA supports the following devices:
Android, iPad, iPhone

Q. Does HaloPSA offer an API?

Yes, HaloPSA has an API available for use.

Q. What other apps does HaloPSA integrate with?

HaloPSA integrates with the following applications:
Microsoft Outlook, LogMeIn Rescue, PayPal, Datto RMM, Jira, Continuum CRM, TeamViewer Remote, Microsoft Azure, N-sight, Sage Accounting, Zapier, QuickBooks Online Advanced, Klips, Act!, Google Workspace, Lansweeper, Azure Active Directory, Sage 50cloud Accounting, N-central, Twitter/X, 3CX, Sage 200, IT Glue, BrightGauge, Slack, PagerDuty, Microsoft 365, Kaseya VSA, Splunk Enterprise, NinjaOne, Meta for Business, QuickBooks Online, ConnectWise Automate, AnyDesk, Google Calendar, Take Control, Microsoft Power BI, Xero

Q. What level of support does HaloPSA offer?

HaloPSA offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)