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ConnectWise PSA vs Pulseway Comparison (2026)
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Good recommendations?
ConnectWise PSA
4.2
(346)5
169
4
119
3
38
2
9
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pulseway
4.7
(312)5
229
4
69
3
10
2
1
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
No more hassling clients just to get paid. Make it easier to send invoices on time & track client payments with ConnectWise Manage business management platform.
IT Management Software as it should be - For Windows, Linux and Mac systems as well as any application using the monitoring API. The only IT management platform with a fully comprehensive mobile app.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.2
346
5
4
3
2
1
169
119
38
9
11
- Value for money
- Ease of use
- Features
- Customer support
67%
would recommend this app4.7
312
5
4
3
2
1
229
69
10
1
3
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this appPros
“We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems.”
JD
Josh D.
IT Support Engineer
“The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth.”
JD
Josh D.
IT Support Engineer
“It provides a wide range of features for ticket management, customer management, workflow automation and reporting, and it works particularly well in an MSP environment where there are a large number of tickets and customers to manage.”
Harry Q.
First Line engineer
Pros
“I liked the ability to monitor systems and respond to issues remotely without always needing to be at a workstation.”
Swetha C.
Program Manager
“The mobile access was especially convenient for checking alerts and system status.”
Swetha C.
Program Manager
“Pulseway gave me a lot of control remotely, and being able to act on servers directly from the app was extremely helpful.”
MR
Mathieu R.
Programmeur Jouabilité
Cons
“There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined.”
JD
Josh D.
IT Support Engineer
“Way too much whitespace all over and information density is not there on the new version like the old one..”
DL
David L.
MSP Architect
“Some processes require more clicks than they ideally should, and finding specific information can occasionally be frustrating.”
Harry Q.
First Line engineer
Cons
“I’m not as intuitive with setting up custom automation scripts, I often have to dedicate several attempts to get it right.”
BL
Byron L.
Software Developer
“Another issue, we have a Bitdefender license for all our systems, currently have an issue where Pulseway does not correctly reflect that Bitdefender has been loaded on a system, but BitDefender does show that the system is running Bitdefender(Status:”
LN
Luthando N.
Senior IT Technician
“Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.”
JL
Jean-Louis W.
Senior Technician
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features107
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup and Recovery
- Baseline Manager
- Billable Items Tracking
- Billing & Invoicing
- CPU Monitoring
- CRM
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Continuous Monitoring
- Contract/License Management
- Credential Management
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Employee Management
- Endpoint Management
- Endpoint Protection
- Event Logs
- Event Tracking
- Expense Tracking
- File Management
- File Sharing
- File Transfer
- Financial Management
- For MSPs
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Management
- License Management
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Device Management
- Mobile Network Troubleshooting
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-User Collaboration
- Multiple Authentication Methods
- Multiple Monitor Access
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Creation
- Policy Management
- Print Management
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Templates
- Project Time Tracking
- Projections
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Recurring Tasks
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Resource Management
- Revenue Recognition
- Risk Alerts
- Role-Based Permissions
- SSL Security
- Sales Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integration
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Widgets
- Workflow Automation
- Workflow Management
- Total features168
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup and Recovery
- Baseline Manager
- Billable Items Tracking
- Billing & Invoicing
- CPU Monitoring
- CRM
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Continuous Monitoring
- Contract/License Management
- Credential Management
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Employee Management
- Endpoint Management
- Endpoint Protection
- Event Logs
- Event Tracking
- Expense Tracking
- File Management
- File Sharing
- File Transfer
- Financial Management
- For MSPs
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Management
- License Management
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Device Management
- Mobile Network Troubleshooting
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-User Collaboration
- Multiple Authentication Methods
- Multiple Monitor Access
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Creation
- Policy Management
- Print Management
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Templates
- Project Time Tracking
- Projections
- Purchasing & Receiving
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Recurring Tasks
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Resource Management
- Revenue Recognition
- Risk Alerts
- Role-Based Permissions
- SSL Security
- Sales Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integration
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations49
- Acronis Cyber Platform
- AlertOps
- Asset Panda
- Autotask PSA
- Auvik
- Avalara
- Axcient x360Cloud
- Bedrock Data
- Bitdefender GravityZone
- Cavelo Attack Surface Management
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- ConnectWise RMM
- ConnectWise SIEM
- Constant Contact
- Domotz
- Dynamics 365 Business Central
- EasyDMARC
- Emersion
- GlassHive
- Google Calendar
- Guardz
- INFIMA
- IT Glue
- ITBoost
- Inky
- Intermedia Unite
- Jira
- Kaseya VSA
- Liongard
- LogicMonitor
- MSP360 Backup
- Microsoft Outlook
- Moovila
- NinjaOne
- NordLayer
- NordPass Business
- OpenText Core Endpoint Protection
- OpsGenie
- PagerDuty
- PowerDMARC
- QuickBooks Online
- QuickBooks Online Advanced
- Sage 200
- Sage 50 Accounting
- Salesforce Sales Cloud
- ScreenConnect
- ShadowProtect
- Slack
- ThreatDown
- Unitrends MSP
- Veeam Data Platform
- Xero
- Zapier
- Zendesk Suite
- Total integrations10
- Acronis Cyber Platform
- AlertOps
- Asset Panda
- Autotask PSA
- Auvik
- Avalara
- Axcient x360Cloud
- Bedrock Data
- Bitdefender GravityZone
- Cavelo Attack Surface Management
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- ConnectWise RMM
- ConnectWise SIEM
- Constant Contact
- Domotz
- Dynamics 365 Business Central
- EasyDMARC
- Emersion
- GlassHive
- Google Calendar
- Guardz
- INFIMA
- IT Glue
- ITBoost
- Inky
- Intermedia Unite
- Jira
- Kaseya VSA
- Liongard
- LogicMonitor
- MSP360 Backup
- Microsoft Outlook
- Moovila
- NinjaOne
- NordLayer
- NordPass Business
- OpenText Core Endpoint Protection
- OpsGenie
- PagerDuty
- PowerDMARC
- QuickBooks Online
- QuickBooks Online Advanced
- Sage 200
- Sage 50 Accounting
- Salesforce Sales Cloud
- ScreenConnect
- ShadowProtect
- Slack
- ThreatDown
- Unitrends MSP
- Veeam Data Platform
- Xero
- Zapier
- Zendesk Suite
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