Pulseway Pricing, Features, Reviews & Comparison of Alternatives

Pulseway Reviews

Pulseway

Manage your IT systems from anywhere, using any device.

4.66/5 (35 reviews)
8,027     4,843

With Pulseway, you have real-time view and control of all your Windows, Linux and Mac servers or workstations. Additionally you can monitor and manage any application by customising Pulseway to your own liking with the REST or Cloud API.

Designed for system administrators, IT departments and MSP's, Pulseway allows you to do your job from anywhere using your smartphone or table.

Over 3,000 customers worldwide use Pulseway every day to pro-actively manage their own or their customers IT infrastructure.
www.pulseway.com

Pulseway Reviews (35)

Latest reviews

 Powerful data collection. Weak Reporting.

Took a little time to figure out how to get setup initially. The documentation is not very clear. But their sale support reps were very helpful. Looking at it, it was very powerful in the amount of data it was able to collect with almost every option you could think of. The agent has a pass-...

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Reviewed 5th of January by Atech Reviewer

 

 Fantastic!

Couldn't imagine doing my job without Pulseway. Fully featured, always ready, and always improving. If you need monitoring, you can't go wrong with this tool.

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Reviewed 31st of May, 2016 by John Murphy

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Pulseway Screenshots (11)

Pulseway screenshot: Any DevicePulseway screenshot: IT management from phonePulseway screenshot: Monitor and Manage your IT from your mobile devicePulseway screenshot: Manage your IT systems from your mobile devicePulseway screenshot: IT management from tabletPulseway screenshot: Manage systems from iPadPulseway screenshot: Monitor everything from your tabletPulseway screenshot: Raspberry PiPulseway screenshot: IT management from any browserPulseway screenshot: Run commands in Terminal with iPadPulseway screenshot: Backup straight from your Phone

Specifications

Intended Users
Freelancers, Mid Size Business, Non Profits, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, Europe, Germany, Japan, Latin America, Mexico, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Pulseway Pricing

Starting from: $16.00/year
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Every plan has a 30-day-trial available, there's no risk, no obligation, and no credit card required.

SaaS Professional plan: $1.34 a system/month
SaaS Enterprise plan: $1.74 a system/month

• Professional Billed Annually
• Monthly billing available with Pulseway Enterprise

Competitors Pricing

Nagios XI

Pricing model: Freemium, One-time License, Open-source, Subscription
Free Trial: Available (No Credit Card required)

Spiceworks

Pricing model: Freemium

LabTech

Free Trial: Available (No Credit Card required)

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Key Features of Pulseway

  • Monitor and Manage IT Systems
  • Application Monitoring and Management
  • Remote Desktop (Remote Access)
  • Active Directory
  • System Center Operations Manager
  • Hyper-V
  • Internet Information Services
  • VMware
  • SQL Server
  • Windows Server Backup
  • ESET Remote Administrator
  • XenServer
  • StorageCraft ShadowProtect
  • SNMP
  • Amazon
  • Azure
  • Reports
  • Multi-Account Management
  • Audit
  • Exchange
  • Updates in real-time
  • Monitor Uptime
  • Automate Everything
  • Advanced Automation
  • Custom Reports
  • White Labeling

Benefits

Pulseway delivers a powerful real-time remote monitoring and management (RMM) platform that allows you to do your job from anywhere using any device.

Pay as you go licensing model:
• No contracts or hidden fees.
• Only pay for what you use.

Simple to setup and use:
• With Pulseway you can get up and running in less than 5 minutes.
• An out of the box solution that is ready to use within minutes.

Work from anywhere:
• Pulseway's native mobile apps allow you to do your job and fix issues on the go.
• Alternatively you can work from Pulseway's HTML5 Web App (Works with every browser).

Remote Control Desktop:
• Connect to any Windows machine and control it as if you were sitting in front of it.
• Additionally you can connect to any active remote session to assist the user.

All-in-one dashboard:
• Pulseway offers a dashboard for a complete overview for all your monitored IT systems.
• View current status of your IT environment and remote access to fix issues or assist users.

Alternatives to Pulseway

GetApp Analysis

A mobile management solution for IT teams, Pulseway is a cloud-based remote monitoring app that allows IT professionals to take control of their Windows, Mac, and Linux systems from their mobile device. It enables you to manage running processes, restart systems, issue commands, install critical updates, enable/disable accounts, and reset passwords without the need to travel on site. With Pulseway, you’re free to leave the office anytime.

The app sends out alerts and notifications whenever critical issues arise. Additionally, you can take immediate action straight from the app, keeping you on top of things no matter where you are. To ensure your servers and applications are always in excellent shape, Pulseway provides a consolidated view of your IT environment, real-time statuses of all your systems and resources, how your networks are performing, and which users are logged in, among other things.

What is Pulseway?

Used by more than 400 large enterprises and around 300,000 users in more than 100 countries worldwide, Pulseway is a productivity app for the IT professional who’s always on the go. It allows you to remotely monitor, control, and manage your IT assets from a smartphone or tablet without any additional remote control application or connectivity protocol. It supports system management sharing among teams and offers read-only access to customers monitoring your progress.

Pulseway monitors all system types: Windows, Mac, Linux, Active Directory, Exchange, Hyper-V, VMware, SQL Server, Windows Server Backup, ESET Remote Administrator, XenServer, StorageCraft ShadowProtect, IIS, .NET and Java applications, SCOM, Amazon and Azure services, and SNMP-enabled devices. Pulseway’s REST API and Cloud API can also be used to monitor your applications.

Main Features

Remote Monitoring

It's important for IT professionals to immediately know when the systems they’re managing experience any issues. The problem is they can’t possibly be tied to their desks all the time. Pulseway tackles this issue through a remote monitoring app you can take with you wherever you go and use whenever you’re connected to the Internet.

It lets you monitor everything in real time – servers, workstations, applications, updates, system resources, hardware sensors, websites, and SSL certification expiration – from a mobile app dashboard that’s easy to use. You can shut down applications, restart processes, enter maintenance mode, schedule tasks, run PowerShell commands, lock workstations, uninstall software, browse local files, read event logs, and chat with users. Anything you can do while on site, you can do in an offsite location with Pulseway.

Pulseway can be set up within minutes. Download the appropriate agent in the system you want to monitor, enter your account credentials, validate your account, save the configuration, and start the Pulseway service.

Security, Encryption, and Restrictions

Pulseway implements multiple security controls to ensure the privacy of your data and that your infrastructure is inaccessible to unauthorized users. Aside from two-step authentication, all communication is fully encrypted based on AES session encoding and RSA public/private key exchange.

Restrictions for each mobile device can be implemented by setting up device access rules. Commands issued from a mobile device can be limited, and specific mobile devices can totally be denied access. Notifications are sent to you for each device added to the account, and for newer iOS devices, you can enable fingerprint authentication and create an access PIN through Touch ID. Pulseway also logs every command sent from a mobile device.

Alerts and Notifications

Pulseway comes with out-of-the-box notifications that are divided into 10 different category settings: status, performance, process, ping, storage, event log, hardware sensor, performance counter, server module, and service. You only need to enable them from the Notifications tab of the Pulseway manager installed in your system.

For notifications not included in the list of preconfigured ones, custom alerts can be specified. Priority levels – critical, automatic, elevated, normal, and low – can also be assigned to notifications. Depending on your account’s configuration, notifications are pushed to your mobile device or sent as email messages.

Application Monitoring and Management

To remotely monitor and manage your cloud applications and services with Pulseway, the Cloud API for.NET and Java platforms are directly implemented in your app or service through a few lines of code - no software installation is required. Once set up, you’re ready to send commands, receive real-time runtime data, and modify runtime parameters from your tablet or smartphone.

For information you can’t immediately access because you’re not in front of your computer, the Cloud API can be used to fetch the information you need from the server, such as the number of products sold for the day. Notifications can be sent to all registered mobile devices, and the alerts pushed to your phone can also contain commands to be run when triggered.

Reports and Analytics

Pulseway reports provide actionable insights into the systems you’re monitoring. They contain values that are critical to fully understand the overall health of your IT stack and then take immediate action so issues don’t escalate into full-blown problems. Report types include average CPU usage, memory usage, and installed software.

System logs can also be forwarded, and you can choose to receive statuses on processor usage, disk space usage, network speed, the number of users logged in, ping round-trip time, and ping responses. Audit reports, which can be sent to you via email, include system details, BIOS information, operating system details, and IPv4 and IPv6 addresses.

Integrations

Pulseway integrates with the following applications: Rackspace, PagerDuty, Autotask, Zendesk, StorageCraft ShadowProtect, and ESET Remote Administrator. Pulseway's Cloud and REST APIs can be used to monitor applications and various other systems.

Pricing

There are two ways to implement Pulseway: SaaS and on premise. For SaaS-based deployment, the Professional plan costs $1.34 per system per month for a minimum of three monitored systems. Professional comes in at $1.74 per system per month for 50+ systems.

If you’d rather host Pulseway in your own servers, Enterprise supports a minimum of 100 systems at $1.20 per system per month. Enterprise Plus, which covers a minimum of 1,000 systems per server instance, costs $1.04 per system per month.

Plans are on a yearly subscription basis. A 30-day free trial is available for each.

Bottom Line

  • Monitor all your systems (e.g., servers, workstations, hardware resources, and applications) from any tablet or smartphone
  • Execute commands to fix problems, even while miles away from your systems
  • Secure access even without VPN or remote connections
  • Customizable notifications so your phone doesn’t bug you with non-actionable alerts
  • Can be downloaded on Android, iOS, and Windows Phone devices

Videos

Atech Reviewer

Powerful data collection. Weak Reporting.

05/01/2017

Took a little time to figure out how to get setup initially. The documentation is not very clear. But their sale support reps were very helpful. Looking at it, it was very powerful in the amount of data it was able to collect with almost every option you could think of. The agent has a pass-through Remote Desktop gateway that can come in very handy and a nice standalone desktop app for just systems alerts if you want to have a dedicated monitor in a control room to look at. Where it was very weak at, and why we couldn't use it, was it's reporting capabilities. The minuscule options that mostly was generalized information. They would do well to divert resources from their capabilities development team, which the program has plenty of, too much better and more powerful reporting. But if you don't need reporting or doesn't need to be that detailed, you can't beat it for the price.

Pros

Very powerful data collection options.

Cons

Very poor reporting options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

4/10

Recommendations to others considering Pulseway

Very cheap price if you don't need detailed reporting.

Source: Capterra
Helpful?   Yes   No
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John Murphy

Verified Reviewer

Fantastic!

31/05/2016

Couldn't imagine doing my job without Pulseway. Fully featured, always ready, and always improving. If you need monitoring, you can't go wrong with this tool.

Pros

Lightweight and full featured.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Henrik Stisen

It works and customer service is fast and freindly

06/04/2016

We are able to react before it gets critical on many errors. We sleep better at night. It's afordable. Missing features: Maintence mode with timer (set a pc to be in maintence for x hours) Fullscreen on remote desktop CTRL+ALT+INSERT = CTRL+ALT+DELETE on remote machine View a window pr. screen on remote client

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Paul Hay

We love this software it has made our jobs easier very easy to administer servers from devices

05/04/2016

Pros - ease of use, don't have to think about updates of the system it just happens, very simple to be able to manage our servers and see issues Cons - That it is not a more comprehensive solution for network infrastructure such as switches, routers, UPS's and the like - currently have to use another product. Not being able to perform RDP access from device particularly a tablet

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Jeremy Ball

We LOVE this product and can't imagine not having it!

05/04/2016

We have been using Pulseway for a few years. We manage nearly 200 servers, both physical and virtual, for about 150 clients. The majority of the functionality that Pulseway provides is available to us through other paid/professional tools we already have, but the ease of use, reliability, and power provided by this software package makes it unthinkable that we would abandon it. We have had reasons to contact support over the years, and we always get a quick response from a knowledgeable person who happens to be incredibly friendly too! We LOVE Pulseway. I wish all of the professional IT support tools we use were as wonderful as this product.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Peter Wolters

The Allinonetoolbox for the IT-Professional

09/02/2016

Best tool I know for IT-Maintenance and Pro-Active Troubleshoothing with 100% Support behind!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Anonymous
President and CEO (Civic & Social Organization company, 11-50 employees)
Verified Reviewer

The Best IT Service Management Application

04/02/2016

We have been using Pulseway since 2013, it is an essential tools for any IT shop, with Pulseway, our IT pro can concentrate on project work and customer service instead of repetitive IT monitoring tasks. We depend the tools to service our clients and meeting service level agreement.

Pros

Ease of use; extremely reliable, excellent customer services.

Cons

There are several key future we are expecting from Pulseway in the future, more inclusive for common IT tool integration; better security control on per group, per agent basis and better reporting capability.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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Werner Trügler

Use it for 3 years, still works very good

04/02/2016

biggest pro is the ease of use, the good web-app and the great mobile-app. biggest con is that the product might lose it's focus when more and more features are added that don't apply to the core funcionality like rdp-connect. if this happens it turns into a "thousand features but buggy or difficult to use" software

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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simon hooper

Verified Reviewer

A must for all system admins

04/02/2016

I have been using Pulseway (pcmonitor) for a long time now. It has saved the day on more that one occasion. It has supported every device that I have owned and the we have the dashboard running on a big tv in the office. It just keeps getting better.

Pros

Activity developed, runs on multiple devices, easy to set up and use

Cons

None yet,None yet, did I mention,none yet?

Rating breakdown

Value for money

Time used: 1-2 years

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No
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Mohammed Ahmed

Good

04/02/2016

Pulseway is the best monitoring tool when it comes to a single IT organisation but doesn't work when you have multiple IT organisation like MSP and we have been requesting this for years but no success so far and as a result we are deliberating to move to another product. .

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

Who is Pulseway For?



  • Experience level: Beginner to advanced
  • Industry: Businesses with departments managing IT servers, workstations, and applications
  • Business size: Small businesses to large organizations
  • Departments/roles: IT operations manager, IT professionals, server administrators, managed service providers, DevOps, app developers
  • Budget/point: Starts at $1.34 per monitored system per month
  • Example customers: Siemens, University of Auckland Business School, Schema Networks, Beerepoot Automatisering, Caritas, Dell, and Louis Vuitton
Read the full GetApp Analysis