Pulseway Pricing, Features, Reviews & Comparison of Alternatives

Pulseway

All-in-one remote IT monitoring and management platform.

4.69/5 (144 reviews)

Pulseway overview

What is Pulseway?

Pulseway is a powerful IT management platform that monitors and manages Windows, Linux, Mac, SNMP devices and applications. Used by over 6,000 businesses worldwide to streamline their IT operations and decrease downtime.

With powerful automation for auto-remediation, patch management and deployment, system administrators and IT technicians can be more efficient and resolve critical issues before anyone even notices there were any issues to begin with.

All the features are available from both the web app and from the native mobile applications available on iOs and Android.
www.pulseway.com

Pricing

Starting from
$40/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, German
Pulseway screenshot: monitoring from any mobile device.Evolve in simplicity. Think Pulseway.Pulseway screenshot: network discoveryPulseway screenshot: patch managementPulseway screenshot: patch managementPulseway screenshot: backupPulseway screenshot: Backup straight from your PhoneWelcome to Pulseway - RMM Software

Pulseway reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.7
  4.8
Corey Jepson

Low Cost RMM with Great Value

Used daily for 6-12 months
Reviewed 2019-05-30
Review Source: Capterra

We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Pros
Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates

Cons
No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Paul Leming

Premium RMM at Great Cost

Used daily for 1-2 years
Reviewed 2019-05-22
Review Source: Capterra

Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Pros
This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Cons
Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rex Schroeder

A Low Cost Option with Everything!

Used daily for 1-2 years
Reviewed 2019-03-06
Review Source: Capterra

For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

Pros
It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Cons
Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Sean Rosen

Amazing Product

Used daily for 1-2 years
Reviewed 2019-05-30
Review Source: Capterra

Very Positive, Between Tech Supports Fast respond time, and Sales Rep checking in and letting me know personally of new features

Pros
Very Fast and Reliable Product. this product and made it 100 times easier to monitor and responded to failures within minutes rather than the end user calling hours after a problem has arrived. This product is has endless features and endless customization for automation.

Cons
1 update to fix Web viewing of server backups took a long time to fix ( this is now working and flawless), and does not support Legacy OS (Server 2008, Server 2003) but it is a good thing to move forward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eric Wyckmans

I did it the Pulseway

Used daily for 1-2 years
Reviewed 2019-05-25
Review Source: Capterra

My clients have a good overview of their inventory. Updating windows is effortless.

Pros
easy to use and to deploy. Good reporting functionality. Patching and monitoring is super!

Cons
The PSA functionality is too much. It would be easier to select which modules you actually need. The remote desktop feature is very limited in comparison to Teamviewer. It would be nice to have a dutch translation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pulseway pricing

Starting from
$40/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Every plan has a 14-day-trial available, there's no risk, no obligation, and no credit card required.

- Free Plan: for personal use, monitor up to 2 machines.
- Business Plan: designed to fit your needs, with monthly and yearly plans that let you scale up and down as you need.

Pulseway features

API
Activity Tracking
Auditing
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics

Access Control (138 other apps)
Activity Dashboard (188 other apps)
Alerts / Escalation (100 other apps)
Automatic Notifications (145 other apps)
Collaboration Tools (99 other apps)
Compliance Management (102 other apps)
Data Import/Export (128 other apps)
Data Visualization (95 other apps)
Drag & Drop Interface (108 other apps)
Permission Management (89 other apps)
Third Party Integration (184 other apps)
User Management (88 other apps)
Workflow Management (124 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

A mobile management solution for IT teams, Pulseway is a cloud-based remote monitoring app that allows IT professionals to take control of their Windows, Mac, and Linux systems from their mobile device. It enables you to manage running processes, restart systems, issue commands, install critical updates, enable/disable accounts, and reset passwords without the need to travel on site. With Pulseway, you’re free to leave the office anytime.

The app sends out alerts and notifications whenever critical issues arise. Additionally, you can take immediate action straight from the app, keeping you on top of things no matter where you are. To ensure your servers and applications are always in excellent shape, Pulseway provides a consolidated view of your IT environment, real-time statuses of all your systems and resources, how your networks are performing, and which users are logged in, among other things.


What is Pulseway?

Used by more than 400 large enterprises and around 300,000 users in more than 100 countries worldwide, Pulseway is a productivity app for the IT professional who’s always on the go. It allows you to remotely monitor, control, and manage your IT assets from a smartphone or tablet without any additional remote control application or connectivity protocol. It supports system management sharing among teams and offers read-only access to customers monitoring your progress.

Pulseway monitors all system types: Windows, Mac, Linux, Active Directory, Exchange, Hyper-V, VMware, SQL Server, Windows Server Backup, ESET Remote Administrator, XenServer, StorageCraft ShadowProtect, IIS, .NET and Java applications, SCOM, Amazon and Azure services, and SNMP-enabled devices. Pulseway’s REST API and Cloud API can also be used to monitor your applications.


Who is Pulseway For?

  • Experience level: Beginner to advanced
  • Industry: Businesses with departments managing IT servers, workstations, and applications
  • Business size: Small businesses to large organizations
  • Departments/roles: IT operations manager, IT professionals, server administrators, managed service providers, DevOps, app developers
  • Budget/point: Starts at $1.34 per monitored system per month
  • Example customers: Siemens, University of Auckland Business School, Schema Networks, Beerepoot Automatisering, Caritas, Dell, and Louis Vuitton

Main Features

Remote Monitoring

It’s important for IT professionals to immediately know when the systems they’re managing experience any issues. The problem is they can’t possibly be tied to their desks all the time. Pulseway tackles this issue through a remote monitoring app you can take with you wherever you go and use whenever you’re connected to the Internet.

It lets you monitor everything in real time – servers, workstations, applications, updates, system resources, hardware sensors, websites, and SSL certification expiration – from a mobile app dashboard that’s easy to use. You can shut down applications, restart processes, enter maintenance mode, schedule tasks, run PowerShell commands, lock workstations, uninstall software, browse local files, read event logs, and chat with users. Anything you can do while on site, you can do in an offsite location with Pulseway.

Pulseway can be set up within minutes. Download the appropriate agent in the system you want to monitor, enter your account credentials, validate your account, save the configuration, and start the Pulseway service.

Security, Encryption, and Restrictions

Pulseway implements multiple security controls to ensure the privacy of your data and that your infrastructure is inaccessible to unauthorized users. Aside from two-step authentication, all communication is fully encrypted based on AES session encoding and RSA public/private key exchange.

Restrictions for each mobile device can be implemented by setting up device access rules. Commands issued from a mobile device can be limited, and specific mobile devices can totally be denied access. Notifications are sent to you for each device added to the account, and for newer iOS devices, you can enable fingerprint authentication and create an access PIN through Touch ID. Pulseway also logs every command sent from a mobile device.

Alerts and Notifications

Pulseway comes with out-of-the-box notifications that are divided into 10 different category settings: status, performance, process, ping, storage, event log, hardware sensor, performance counter, server module, and service. You only need to enable them from the Notifications tab of the Pulseway manager installed in your system.

For notifications not included in the list of preconfigured ones, custom alerts can be specified. Priority levels – critical, automatic, elevated, normal, and low – can also be assigned to notifications. Depending on your account’s configuration, notifications are pushed to your mobile device or sent as email messages.

Application Monitoring and Management

To remotely monitor and manage your cloud applications and services with Pulseway, the Cloud API for.NET and Java platforms are directly implemented in your app or service through a few lines of code - no software installation is required. Once set up, you’re ready to send commands, receive real-time runtime data, and modify runtime parameters from your tablet or smartphone.

For information you can’t immediately access because you’re not in front of your computer, the Cloud API can be used to fetch the information you need from the server, such as the number of products sold for the day. Notifications can be sent to all registered mobile devices, and the alerts pushed to your phone can also contain commands to be run when triggered.

Reports and Analytics

Pulseway reports provide actionable insights into the systems you’re monitoring. They contain values that are critical to fully understand the overall health of your IT stack and then take immediate action so issues don’t escalate into full-blown problems. Report types include average CPU usage, memory usage, and installed software.

System logs can also be forwarded, and you can choose to receive statuses on processor usage, disk space usage, network speed, the number of users logged in, ping round-trip time, and ping responses. Audit reports, which can be sent to you via email, include system details, BIOS information, operating system details, and IPv4 and IPv6 addresses.


Integrations

Pulseway integrates with the following applications: Rackspace, PagerDuty, Autotask, Zendesk, StorageCraft ShadowProtect, and ESET Remote Administrator. Pulseway’s Cloud and REST APIs can be used to monitor applications and various other systems.


Pricing

There are two ways to implement Pulseway: SaaS and on premise. For SaaS-based deployment, the Professional plan costs $1.34 per system per month for a minimum of three monitored systems. Professional comes in at $1.74 per system per month for 50+ systems.

If you’d rather host Pulseway in your own servers, Enterprise supports a minimum of 100 systems at $1.20 per system per month. Enterprise Plus, which covers a minimum of 1,000 systems per server instance, costs $1.04 per system per month.

Plans are on a yearly subscription basis. A 30-day free trial is available for each.


Bottom Line

  • Monitor all your systems (e.g., servers, workstations, hardware resources, and applications) from any tablet or smartphone
  • Execute commands to fix problems, even while miles away from your systems
  • Secure access even without VPN or remote connections
  • Customizable notifications so your phone doesn’t bug you with non-actionable alerts
  • Can be downloaded on Android, iOS, and Windows Phone devices

Videos and tutorials

Additional information for Pulseway

Key features of Pulseway

  • 3rd Party Patch Management
  • Active Directory
  • Advanced Automation
  • Amazon
  • Application Monitoring and Management
  • Audit
  • Auto-Remediation
  • Automate Everything
  • Azure
  • Custom Reports
  • Exchange
  • Hyper-V
  • Internet Information Services
  • Monitor Uptime
  • Monitor and Manage IT Systems
  • Multi-Account Management
  • OS Patch Management
  • Remote Control
  • Reports
  • SNMP
  • SQL Server
  • System Center Operations Manager
  • Updates in real-time
  • VMware
  • White Labeling
  • Windows Server Backup
  • XenServer
View All Features

Benefits

**MOBILE-FIRST**
Work from anywhere, on any device, with instant and powerful access to the functions that matter most. Pulseway's native Mobile Apps (Android & iOS) were built from the ground up to give you full control of all your critical IT systems.

**ASSET DISCOVERY**
Easy to use Network Discovery and Deployment engine allows instant productivity straight out of the box. With no on-boarding or training required to get you up and running. In minutes, you can quickly and effortlessly see all the IT endpoints and then mass deploy the Pulseway solution with pre-configured policies built-in.

**AUTOMATION**
Get more done by doing less, with Pulseway's easy-to-use Automation engine you can complete repetitive tasks & automatic fixes by enabling Tasks to be executed by rules and schedules defined by you.

**PATCHING**
Patch Management is one of the most critical and complex processes managed by IT. The sheer volume of patches combined with the growing number of endpoints that IT is responsible for makes patch management a tremendous undertaking. Pulseway's Patch Management Software is designed to make your job easier by automatically patching OS and a vast list of 3rd Party Applications.

**REMOTE CONTROL**
Pulseway's Remote Control and Remote Support solution offers fast and secure connections to all monitored computers which allows you to quickly and effortlessly resolve all your users IT issues and problems remotely from the Desktop or from the Pulseway Mobile App.

**CUSTOM REPORTING**
You can now leverage the power of data to showcase to your customers or to your organization the health of all systems, patch compliance, asset summary and much more.

**BACKUP**
Pulseway's Cloud Backup software delivers a clean and easy to use interface that will let you check backup statuses, calculate backup health score, schedule backup jobs, and recover data — for physical and virtual servers, workstations and documents.

**ENDPOINT PROTECTION**
Pulseway ensures that all your IT systems are fully protected at all times. Centrally manage, monitor, configure and deploy Pulseway Antivirus across your IT systems in minutes.