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Overview

Category Leaders

Cloud-based inventory & order management for small to medium-sized businesses. Integrates seamlessly with many Ecommerce...

Category Leaders

Cin7 Omni makes complex retail and wholesale simple, with all-in-one Inventory Management, POS, Direct EDI Integration and 3PL integration.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

75

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

325

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

189

5

4

3

2

1

147

33

6

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

544

5

4

3

2

1

295

174

33

21

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Their customer service is fantastic, they respond quickly and can get you moving in the right direction right away. You get the feeling that they want to help you be successful.
The software is very easy to learn and use, along with great features and functionality. Has some great workarounds and has been able to do everything we've needed and much more.
I've evaluated a few other solutions and for the money, Finale is great. There is a learning curve and it certainly helps if you're good with excel.

Pros

Great customer support, the implementation team took good care of us and answered our questions quickly and efficiently. They were patient and gave clear explanations.
Great reporting capabilities. Customer service has been amazing and our implementation specialist has been a dream to work with.
Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him.

Cons

All systems lack something but there are no real standouts to me right now. Having done so many system ups, I have had to find less manual or other workarounds to run this system.
Sometimes when mapping items, I start to type and a drop down menu of items appears and when I click on the correct one, the wrong one gets inputted.
I dislike that we can't delete Product Lookups from a Product ID once it's been created.

Cons

Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings took 5 days to re-enter the data.
Zero compensation for lost data which was only one of the issues with bugs.
9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features83
  • 3PL Management
  • API
  • AS2 Capability
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Application Management
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Backorder Management
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Carrier Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Commission Management
  • Contact Database
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Cycle Count
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Data Transformation
  • Database Support
  • Demand Forecasting
  • Discount Management
  • Distribution Management
  • Document Management
  • Drag & Drop
  • EDI
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Exceptions Management
  • For B2B
  • For Retail
  • Forecasting
  • Gift Card Management
  • Historical Reporting
  • Import/Export Management
  • Integrated Business Operations
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Label Printing
  • Label Templates
  • Labeling
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Marketplace Integration
  • Merchandise Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Multiple Format Support
  • Offline Access
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Procurement Management
  • Product Catalog
  • Product Data Management
  • Product Identification
  • Project Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Synchronization
  • Real-time Updates
  • Receiving Labels
  • Receiving/Putaway Management
  • Recurring Orders
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • SEO Management
  • SKU/UPC Codes
  • Sales & Operations Planning
  • Sales Forecasting
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Serial Number Tracking
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Special Order Management
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Supplier Management
  • Supply Chain Management
  • Templates
  • Third Party Integrations
  • Transaction History
  • Warehouse Management
  • Website Management
  • Workflow Management
  • Workflow Scheduler
  • eCommerce Management
  • Total features137
  • 3PL Management
  • API
  • AS2 Capability
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Application Management
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Backorder Management
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Carrier Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Commission Management
  • Contact Database
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Cycle Count
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Data Transformation
  • Database Support
  • Demand Forecasting
  • Discount Management
  • Distribution Management
  • Document Management
  • Drag & Drop
  • EDI
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Exceptions Management
  • For B2B
  • For Retail
  • Forecasting
  • Gift Card Management
  • Historical Reporting
  • Import/Export Management
  • Integrated Business Operations
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Label Printing
  • Label Templates
  • Labeling
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Marketplace Integration
  • Merchandise Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Multiple Format Support
  • Offline Access
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Procurement Management
  • Product Catalog
  • Product Data Management
  • Product Identification
  • Project Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Synchronization
  • Real-time Updates
  • Receiving Labels
  • Receiving/Putaway Management
  • Recurring Orders
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • SEO Management
  • SKU/UPC Codes
  • Sales & Operations Planning
  • Sales Forecasting
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Serial Number Tracking
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Special Order Management
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Supplier Management
  • Supply Chain Management
  • Templates
  • Third Party Integrations
  • Transaction History
  • Warehouse Management
  • Website Management
  • Workflow Management
  • Workflow Scheduler
  • eCommerce Management

Integrations

  • Total integrations34
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations61
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

GB
AvatarImg

Grace B.

Apparel & Fashion, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Reporting and Inventory Management Feedback

Reviewed 4 years ago

Overall this program is easy to use, you have a great video library of ‘how do’s”, the one-on-one training is very helpful. It is great that I can get so many things customized and it seems like there is no issues with anything that I ask for.

Pros

REPORTS Something that is very important in regards to stock and inventory is the Barcode/SKU as this is the one common thing that runs through all API, integrations etc. in my opinion these so these should be available for every report. That way I can run different reports and pull the data together using vlookup + barcodes(SKU’s). INVENTORY Current Stock Valuation Analysis When a company looks at inventory as a whole, these are the following things that I can look at a know, SOH, Landed value, Retail Value, Wholesale value of the SOH. SOH should not include any inventory that has been pre-sold. It should only include inventory that is available to sell now.

Cons

SOH should not include any inventory that has been pre-sold. It should only include inventory that is available to sell now.

Vendor response

Thank you for your review Grace, your comments will be shared with our customer success team!

JP
AvatarImg

Julie P.

Wholesale, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Why didn't we do this earlier?

Reviewed 6 years ago

As a new user to CIN7, it has been a major change to our business to finally have a system that can provide our business with proper cost of goods sold for products. CIN7 is such an easy and flexible system and not only does it allows us to properly track our inventory at different branches, it's strong reporting mechanism helps our business not only track inventory but we can also report and forecast on our projected sales. Coming from a previous system where inventory was tracked manually, the time wasted tracking inventory and looking for batches has now instead given us that extra time to work and improve our business. I am looking forward to learning more of its features and functionalities as I use the system more.

Pros

Inventory Batching and Costing

Cons

You need to be careful when keying in a customer or supplier name, sometimes if you don't pick the correct one, it creates a new customer.

VG
AvatarImg

Vic G.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Muscle Republic Apparel

Reviewed 6 years ago

We have been operating our fitness apparel business since 2013. Our major challenges have been operations with managing inventory, reporting and finding a solution for our concept store POS and barcoding of products. CIN7 has solved all of these problems. We have been working on integration and they have been patient, comprehensive and a pleasure to deal always explaining each step and assisting everything is set up. We are already experiencing the benefits of the software and believe this will assist and growth plans heading into next year.

Pros

POS Systems, Barcodes, Inventory Management

Cons

No cons were added to this review

Vendor response

Hi Vic, thank you for the overall 5 star review! It's great to hear that Cin7 has solved some major problems for your business. We look forward to the continued support and value you as a customer.

TB
AvatarImg

Todd B.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Cin7 is a fantastic platform that really helps our company work in a paperless environment

Reviewed 6 years ago

Paperless environment with accurate inventory.

Pros

Cin7 helped our company become a paperless environment. With all the inner workings of the platform, it has helped the step by step ordering and shipping process move smoothly with an accurate inventory.

Cons

No cons were added to this review

Vendor response

Hi Todd, thank you for the overall 5 star review! It's great to hear Cin7 has helped with your businesses processes. We look forward to the continued support and value you as a customer.

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Andrew K.

Retail, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Cin7

Reviewed 4 years ago
Pros

The intricate inventory tracking function

Cons

Would like to be able to scan shrink in and out

Vendor response

Hi Andrew, thanks for taking the time to share your comments.

RT
AvatarImg

Richard T.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Good Inventory tracking... Great customer support!!

Reviewed 2 years ago

Great customer support! Very responsive and knowledgeable about the program. Ran into a couple of hiccups during set up but onboarding team was fast about identifying problems and solving it

Pros

Great for keeping track of inventory Good pricing for the features that we need

Cons

Lots of steps for updating and syncing inventory with Shopify

TY
AvatarImg

Teresa Y.

Import and Export, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Easy and simple to use, very intuitive for the team

Reviewed 5 years ago

Better Inventory, Better Fulfillment with Cin7

Pros

The import and export functionality is excellent,EDI in future will be significant in improving our effectiveness

Cons

Have yet to find any weaknesses. The Cin7 product has 98% of everything we are looking for. Hopefully Cin7 can connect to MYOB in future.

Vendor response

Thanks Teresa for a overall 5 star review. We are glad you liked Cin7 and we look forward to a continued support and value you as our customer.

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Capri S.

Retail, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Inventory and POS management

Reviewed 3 years ago

Excellent since we have started using this more for sales and inventory management.

Pros

We can track our inventory as well as sales to make sure that we have inventory on hand at all times when needed.

Cons

Nothing that we can think of. As a retailer, this is an excellent program to track all of our inventory as well as sales.

Vendor response

Hi Capri, thank you for your review. We're glad that you're able to find value in our software system.

CW
AvatarImg

Cecelia W.

Consumer Goods, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Growing product but great service

Reviewed 6 years ago

Inventory management and EDI connection in one.

Pros

You will be working with real people and they are responsive and easy to work with. This product has good starting capability and is always expanding. I look forward to working with them long term.

Cons

Time difference makes working from the US a little challenging, but it's worth a few late nights and weekends.

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Chris H.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Cin7 Review

Reviewed 6 years ago

I can honestly say that CIN7 has changed our business - for the better. With only 3 staff, and I feel that CIN7 in particular, has made up for almost 1 full time staff member in terms of increased productivity. The fact CIN7 is so customisable means that we have been able to tailor a "back end" POS and inventory management system that allows for staff (and through our website - customers) to...

Pros

- Inventory management - allocation of landed costs. - reporting

Cons

- bank reconciliation (area for human error)

Vendor response

Hi Chris, thank you for the 4 star overall review! It's great to hear has changed your business for the better. We look forward to the continued support and value you as a customer.

KN
AvatarImg

Kush N.

Wholesale, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Inventory Management System

Reviewed 2 years ago

Excellent.

Pros

Great Inventory Management system, real-time, reporting.

Cons

Cannot think of anything at the moment. Will check future integration.

Vendor response

Hi Kush, Thank you for the 5-star review! We are glad to learn that our software could meet your business expectations. Thank you for being a Cin7 customer. Sincerely, Sam (Marekting)

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Clarence O.

Wholesale, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Cin7

Reviewed 4 years ago

It has been a very good experience.

Pros

This program offers everything that I need to run my business, at a very reasonable price. It has a multitude of different functions, and the customer service is very good.

Cons

I would like to see more reporting on the program, like inventory turns.

Vendor response

Thanks Clarence for your fantastic 5 star review

AR
AvatarImg

Verified reviewer

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Best on-boarding experience ever

Reviewed 3 years ago

I had the best on-boarding experience with [SENSITIVE CONTENT HIDDEN]. He made the onboarding so easy, and helped me understand how the system works. I have never had this type of experience. They are great to work with!

Pros

Connects to all of our selling stations; Makes it easy to update inventory, send POs to our factories and talks to shipstation Helps with true inventory counts

Cons

Does not read information from certain websites that connect to shopfiy - so we have to manually adjust inventory for sales that are not from specific websites

Vendor response

Thank you for your feedback, and welcome aboard! We're delighted to be able to support you through onboarding and beyond and will pass your comments on to your onboarding manager. In 2020, we're doubling our efforts to provide outstanding customer service, so we're glad you noticed.

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Susanna N.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Cin7 Omni logo

Cin7 Omni

An Inventory System in Great Value. Suits the needs of small to medium size businesses

Reviewed 5 years ago
Pros

CIN7 help us to manage the wholesale and eCommerce inventory effectively. It integrates with Shopify and Xero. Now all prodcuts and inventory data are centralised in CIN7.

Cons

The steps of product mapping between CIN7 and Shopify takes too much time. The process can be simplified.

MX
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Mely X.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Thanks to Cin7

Reviewed 4 years ago

One of the customer rep did her best to serve us .

Pros

I appreciate CIN7 as a helpful inventory software

Cons

Nothing as such

Vendor response

Thanks Mely for your review, we are glad you liked Cin7.

mk
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meghan k.

Consumer Goods, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Cin7 Omni logo

Cin7 Omni

Customer Support is horrendous

Reviewed a year ago

Good software, awesome onboard, but horrible customer service

Pros

Good software, able to track inventory when it works.

Cons

Reaching out to customer service even when you have a business critical problem they will not respond in a timely manner. We understand if its a small problem to get the loop around (still shouldnt) but when it is affecting business sales, it should be taken more seriously.

CC
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Celia C.

Wholesale, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Great for business

Reviewed 4 years ago

This program has definitely helped with our inventory systems

Pros

The layout is neat and dashboard is easily customised. Also great for ease of use.

Cons

Initially it was hard to understand the jargon, but the implementation team is great at explaining and very helpful

Vendor response

Thanks Celia for your review

RW
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Ryan W.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Great product!

Reviewed 3 days ago

Excellent

Pros

Granular views and control over inventory and sales orders

Cons

Need more integrations with popular CRMs

JT
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Jason T.

Design, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cin7 Omni logo

Cin7 Omni

Personalised onboarding process

Reviewed 6 months ago

The onboarding process with the [SENSITIVE CONTENT] has been seamless and very thoughtful. This has made all the difference to what would have been a stressful process to migrate from the previous inventory management system and integrate to our new e-commerce platform.

Pros

The visibility it provides across all our inventory touch points.

Cons

The personal configurability of column views.

KK
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Keah K.

Sporting Goods, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Cin7 Omni logo

Cin7 Omni

The best omnichannel inventory and order management system we've found

Reviewed 2 years ago

We're very happy with Cin7 overall. We were ready to graduate from a simpler inventory and order management system that didn't support our manufacturing processes and had no integration with our accounting software. Cin7 has thankfully done the trick. If we hadn't found Cin7, we likely would've had to go with NetSuite or something like that, which is both significantly more costly and more complicated to integrate. I would highly recommend Cin7 for businesses with multiple sales channels and relatively straightforward sourcing/manufacturing processes.

Pros

- Supports B2B and B2C channels well, including integrated sales channels (Shopify, BigCommerce, multiple Amazon marketplaces, etc.), manual order entry, and EDI. - Accurate inventory management across multiple warehouses and sales channels. - FIFO inventory and manufacturing cost tracking from raw goods through processing/assembly and finished inventory. - Supportive, knowledgeable staff to help with scoping, implementation, and rollout.

Cons

- Account manager/implementation reps are attentive and helpful, but when something has to get escalated to Support, they are at times slow to respond and address issues. However, they are thankfully quick if something is urgent and business-critical. - There are a lot of details to learn how to use the software correctly, and unfortunately there is not a great way to learn these best practices. There...

Vendor response

Hi Keah, Thank you for taking the time to share your review. They really help us to make our software and service better for you and other customers! It's great to know you've been enjoying the features Cin7 has to offer. As for some of the cons you've listed, we definitely understand those difficulties and can assure you that we're working on each and every one of them. Our training is being consistently...

BP
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Bob P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Cin7 Omni

Happy with CIN7

Reviewed 6 years ago

Was told to find a stock and inventory management system, that integrated with QBO, and have a B2B for under $5k per annum.... Looked at Trade Gecko, Dear, Shopify etc. none of these ticked our particular boxes. We went from tracking stock on Excel (200+ items) and regular customers (300+) to CIN7 and QBO. The more I use CIN7 the more I realize it is truly built as a stock and inventory management system. We have room to expand into it as our business grows, and will soon be taking it nationally (6 warehouses) The hardest thing is getting all you stock/suppliers/customers etc. into the format CIN7 requires (basic .csv file). I just wish CIN7 had their own support locally to help with integration.

Pros

The stock and inventory management feature, B2B, and integration with QBO.

Cons

Can feel a bit "clunky" at times.

DK
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Divya K.

Consumer Goods, 1-10 employees

Used daily for 6-12 months

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  • Value for money
  • Ease of use
  • Features
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Cin7 Omni

Find another IMS

Reviewed 6 months ago
Pros

- good reporting - actual inventory tracking and order management functionality is good

Cons

- accounting integration to QBO is terrible! Incorrect taxes coming in resulting in compliance flags all over the place. Payments aren't synced into QBO so those have to be manually managed. - system does not correctly calculate cost of goods sold or margins, a very dangerous place to be as an e-comm business. We were told several conflicting "facts" by members of their sales + support + product teams. - support team is very unhelpful and delayed in their responses

PA
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Priscilla Anabelle S.

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Cin7 Omni

Easy inventory control and tracking

Reviewed 4 years ago
Pros

Cin7 Inventory is a cloud-based or web-based software, means it is accessible anywhere and anytime with internet connection, which makes it easy to do inventory control and tracking. Suitable for different business sizes.

Cons

The fact that it is web-based or cloud-based software, it needs internet connection to access. Probably not so suitable for businesses within the bad internet coverage.

Vendor response

Thank you Priscilla for your positive review!

SM
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Scott M.

Furniture, 11-50 employees

Used monthly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Cin7 Omni

Onboarding: Great for Operations team, Terrible for Finance team

Reviewed 4 years ago
Pros

Fantastic stock / inventory management system with great reporting features. Very user friendly.

Cons

Zero support for the Finance team during the UK working day Long turnaround times when issues were raised with onboarding team Lack of finance knowledge in the onboarding team

Vendor response

Thank you Scott for your review and feedback! We are always looking for ways to improve our customer experience. Your comments have been shared with our customer success team.

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Adity D.

Cosmetics, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Cin7 Omni

Meets our needs

Reviewed 6 months ago
Pros

Works well for small scale inventory management needs. Really good implementation support.

Cons

Still some development issues but the team, but they are minor inconvenience.