Verizon Connect vs Webfleet

Samsara

Motive

One Step GPS

Samsara is a fleet operations management platform which helps businesses across various industries including transportation, logistics, and construction streamline fleet operations with features such as GPS fleet tracking, ELD compliance, routing and dispatch, documents, reporting and alerts, and more.

Motive is a cloud-based fleet management solution that helps fleets of all types track vehicles with real-time GPS, automate operations, simplify compliance, and more, using a centralized platform.

One Step GPS is a web-based fleet tracking solution designed for businesses of all sizes across various industries such as construction, transportation, and service businesses that offers real-time fleet GPS tracking capabilities.  It allows users to monitor the location of their vehicles in real-time and offers vehicle visibility and safety. It helps businesses from asset theft.

Accurately measures a user's fleet's performance, uncovers hidden costs and opportunities for improved efficiency with Verizon Connect.

Vehicle Tracking

Real-Time Monitoring

Asset Tracking

Historical Reporting

Routing

By industry, Verizon Connect reviewers are most commonly professionals in construction (28%). The most frequent use case cited by reviewers is GPS tracking (47%).

Users and use cases

Reviewers appreciate discounted pricing offers and say consolidating services makes Verizon Connect more cost-effective. However, some users report high costs, inflexible pricing, and expensive add-ons, which they feel limit value, especially for smaller businesses.

Value for money

Verizon Connect is a GPS tracking tool with key features that include GPS functionality, vehicle tracking, real-time monitoring, mobile access, and more.

Open Source

Verizon Connect

Web-based

iPad

Android

iPhone

Transport Broker

I like how Verizon Connect lets me watch trucks move in real time and match loads to drivers quickly so I can keep customers informed and avoid messy back-and-forth calls.

RECEPTIONIST

It’s not the simplest system out of the box, but it becomes incredibly useful for improving visibility, accountability, and decision-making across a fleet. While there are areas that could be more user-friendly, the insights and operational control I gain outweigh the frustrations.

I can see where assets are in real time, track routes, and quickly understand what’s actually happening day to day instead of guessing.

Democratic Presidential Candidate

I loved the fact that it has advanced GPS fleet tracking software so you can basically find whoever or whatever business you are looking for while you are travaeling.

They ignored us until after the auto renewal

Difficult contracts: frustration with rigid and inflexible contracts, automatic renewals, and challenges in canceling services.

I glance at a map, confirm ETAs, and can reassure nervous shippers without dialing half the fleet.

Managing Director

Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement.

Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied

It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal

Verizon Connect has given me real peace of mind when it comes to managing vehicles and people in the field.

Care Coordination

The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.

Engineer

Some users have noted limitations or usability issues with the mobile app, such as occasional glitches or a lack of certain features compared to the desktop version.

Office Manager

Verizon Connect did have a few glitches here and there.

OFFICE MANAGER

WOULD NOT CONNECT TO SATELITE TO TRACK VEHICLES.

Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.

Logistics Manager

The main screen made it super easy to track a vehicle's route.

Since we set this up, I spend less time chasing drivers for updates.

Store Manager

The ability to track in real time my entire fleet including ETA's and required maintenance.

Manager

Customer Service, billing, troubleshooting, any time you had to deal with people.  

Processing manager

This platform caters to my small business but also will help much larger businesses as well.

Overall, Verizon Connect is a powerful tool that delivers real value once you invest the time to understand it.

Accounting and HR Assistant

Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.

The key is customer service and the tech support is not good, they are not fast to fix or correct issues within there system or products.

Shop manager

Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects

Dispatch

Its great for our business, due to the realtime updates, and ease of use and the tracking

Ultrasound Technologist

While there were no dead zones that I noticed there were some places that it seemed to lag and did not update at the 30 second rate that it did most of the time.

The customer support, tech support is not the best and they are not in a hurry to fix issues once there is a tech issue or issue within the system.

realtime updates and the ease of use of the program, we implemented this about 6-12 months ago and we havent had any snags yet

Verizon connect was very reliable and I did not notice any dead zones are areas where it would not update or I could not follow the GPS.

Director of S.O.C.

platform easy to navigate and use; provides real-time tracking and detailed reports

Updating the trackers requires a NEW contract.  

You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract.

Vehicle Tracking system worked well, online system was suitable for Company requirement

manager

excellent tracking tool for mobile workforce and equipment

This app is top tier showing real time of my driver location

Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding

Ops manager

The delay in real time, doesn’t give very accurate data

There system has a lag in the GPS tracking system.

Verizon connect it's one of the most accurate GPS tracking programs I've ever used.

Can be slow to update and often shows a vehicle as idling when it's not

HR Coordinator

They deliver a quality, accurate product that has improved our fleet experience dramatically.

Safety Coordinator

Hard to get a tech on the phone to fix problems.

Office Administrator

clear map and list of all assets in your group

Owner

Some times it has a delay but could be from poor signal

Verizon makes it so easy to view our fleet status at all times.

Would have liked an easier solution to installing the transponder in the vehicle

not that tech savvy so that i need all the help that I can get.

Devices don’t work, I’ve been waiting for a month to have support and nothing.

Users report that Verizon Connect's vehicle tracking allows them to monitor fleet locations, minimize theft, and improve operational efficiency. Reviewers indicate that this aspect helps with scheduling, compliance, and reducing vehicle costs. They find it helpful for real-time planning and decision-making. However, users frequently mention delays in updates, with some saying tracking is not truly real-time and can lag by up to an hour. They also note occasional difficulties with system reliability and customer service. Of the 22 Verizon Connect users who gave detailed accounts of their use of Vehicle Tracking, 95% rated this feature as important or highly important.

Fleet Management

Updates

Customer Support

Bugs and Issues

Contract Terms

Driver Management

Billing and Charges

User Interface

Location Tracking

Unresponsive and inconsistent account support

87% of reviewers feel negative about Account Management, highlighting frequent turnover among account managers and poor communication. Some users say their assigned representatives rarely respond to emails or calls, leading to unresolved issues and delays. Reviewers report difficulty making changes to their accounts, with support responsibilities often shifting between departments. They feel that managing their account requires excessive effort, and that lack of continuity and support undermines their ability to address billing, contract, or service concerns efficiently.

Widespread dissatisfaction and frustration

It's the worst ever and I wish I'd never signed up.

100% of reviewers feel negative about Negative Experience, with many describing their interactions as the worst they’ve had with any company. Some users report pervasive dissatisfaction with both the product and the company, citing poor customer service, unreliable devices, and ongoing frustration. Reviewers indicate repeated disappointment, calling their experience a nightmare and expressing regret over their decision to sign up. They feel the company’s service and support consistently fail to meet expectations, leading to strong negative sentiment across multiple aspects of their engagement.

Difficult and prolonged cancellations

dispatch

We canceled our subscription a year ago due to lack of support and now they're still trying to charge us even after we have emails stating that everything was settled.

97% of reviewers feel negative about Contract Cancellation, reporting significant challenges when trying to end their service. Some users say cancellation requests are ignored or delayed for months, and that they are often billed after requesting termination. Reviewers indicate auto-renewal clauses and strict notification windows make it hard to exit contracts, while communication from account managers is frequently absent. They feel forced to pay large cancellation fees or continue paying for unused services, and describe the process as confusing, unresponsive, and at times, aggressive.

Restrictive and opaque contract policies

88% of reviewers feel negative about Contract Terms, expressing frustration with lengthy, auto-renewing agreements and unclear terms. Some users report being locked into multi-year contracts with little flexibility, often without fully understanding the renewal or cancellation requirements. Reviewers indicate that contract details are buried in fine print, and that promises made during sales are not honored after signing. They feel trapped by high buyout fees and believe the contract structure is designed to prevent easy exit, regardless of service quality or business needs.

Frequent billing errors and overcharges

91% of reviewers feel negative about Billing and Charges, citing persistent issues with unauthorized charges, incorrect billing, and difficulty obtaining refunds. Some users report being billed for non-working or unreceived equipment, while others mention ongoing charges after cancellation. Reviewers say customer service rarely resolves billing disputes, and that automated collections calls are common even when payments are current. They feel the billing process is confusing, with hidden fees, unexpected rate increases, and a lack of transparency or support when problems arise.

Comprehensive fleet visibility

This software has revolutionised our last mile deliveries, it gives our team internally and our customers real time tracking of our vehicles and their orders.

76% of reviewers feel positive about Vehicle Tracking, noting it provides essential real-time location data for vehicles and assets. Some users say this feature helps them manage logistics, confirm employee locations, and improve safety, especially in industries handling hazardous materials. Reviewers appreciate being able to track vehicle history, monitor off-route activity, and provide accurate ETAs to customers. They find that tracking supports accountability, streamlines paperwork, and helps optimize routes and labor costs. Users indicate that the ability to monitor multiple vehicles simultaneously is valuable for day-to-day operations and customer communication.

Intuitive and accessible platform

76% of reviewers feel positive about Ease of Use, highlighting the software’s straightforward navigation and user-friendly dashboard. Some users report that both the mobile app and desktop versions are easy to operate, allowing quick access to asset information and job management. Reviewers appreciate customizable panels, clear layouts, and the ability to manage tasks with minimal training. They say the system is accessible across devices, making it convenient for office and field staff. Users think the intuitive design reduces learning curves and streamlines daily operations, providing peace of mind and efficiency.

Small Business

Mid-size Business

Large Enterprises

Freelancers

Some reviewers feel Verizon Connect offers good value for money, especially when consolidating services like “Work” and “Reveal” into a single platform, which they say can be more cost-effective. Some users report that the software saves significant administrative time and costs, making the monthly fee worthwhile for their business operations. Reviewers appreciate occasional offers for discounted pricing and incentives, and some say the platform’s features and ease of use justify its cost. Some users indicate that, compared to previous systems, Verizon Connect’s pricing has become more competitive, and they find the ROI substantial. Some reviewers find the product affordable relative to its benefits, while others mention that it is cheaper than many alternatives.

However, some users say Verizon Connect is expensive, especially for smaller businesses or when adding features like cameras. Some reviewers find the minimum user requirements and lack of flexible pricing problematic, making it less accessible for sole traders. Users think the product is overpriced for the functionality provided, especially when compared to other, less expensive solutions that offer similar or better features. Some reviewers report frustration with high equipment and integration costs, and some feel the value does not match the price, particularly if they experience technical issues or do not use all features.

Verizon

Quick to implement and easy to use, Webfleet provides a telematics solution for fleet management with immediate vehicle insight, tracking and tracing, messaging and controls, totally in sync with your core business processes.

Mobile Access

Alerts/Notifications

Electronic Signature

Inventory Management

Webfleet

Chromebook

Windows

Basic

Transport Manager

Webfleet empowers, and gives the ability for Fleet Management to be successful regionally through its vast remote network data sharing.  

There is a nice steady learning curve which progresses nicely to competent level where even detailed route planning is available.  

Fleet Administrator

This isn't a Webfleet issue but a reseller issue, poor experience with one reseller and very slow installation times.

Its a very user-friendly modern software system that's high on security and free of bugs and issues.  

Operations Director

Each new vehicle to the fleet is automatically fitted with a tracker unit.

Overall very good, nothing to complain about with webfleet just a few minor things with the resellers.

MANAGER

I like it's ease of use, and the ability to use it on my phone.

Director

Awful service. Once they have confused you into signing a contract (so many pages by the way, but no contracts for any other Telematics services...hmmm).

I believed I was signing up for two devices for two years but apparently they signed me up for four which was never discussed in our phone calls.

There are much simpler and cheaper solutions out there from Plant-I and TruTrak.

They then reduced their costs from £8 to £4 per month per unit.

TomTom Webfleet best price they could do was £11 per unit...for FOUR YEARS, its laughable.

Verizon Connect vs Webfleet Comparison (2026)

Verizon Connect

Webfleet

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives