Fleetmatics WORK Pricing, Features, Reviews & Comparison of Alternatives

Fleetmatics WORK Reviews

Fleetmatics WORK

Field service management software for SMBs

2.78/5 (90 reviews)
4,455

Fleetmatics WORK overview

"I find Fleetmatics WORK a very powerful tool which allows me to have greater control of the scheduling of our jobs as well as more productive allocation of my individual staff members" - Jed Stewart, JedPlumb Pty Ltd

Fleetmatics WORK gives you onsite job visibility. Fleetmatics WORK users are simplifying their day by knowing exactly what their staff are doing without them having to dig through piles of paperwork.
• Manage your Field Workers
• Client Management
• Invoicing and Quoting
• Customisable Reports
www.fleetmatics.com.au

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada
Fleetmatics WORK screenshotFleetmatics Work AUFleetmatics WORK screenshotFleetmatics WORK screenshotFleetmatics WORK screenshotFleetmatics WORK screenshotFleetmatics WORK screenshotFleetmatics Work - Mobile AppFleetmatics Work - Scheduler - How-ToFleetmatics WORK THE POWER OF DISPATCHINGFleetmatics WORK Overview

Fleetmatics WORK reviews

Value for money
Features
Ease of use
Customer support
  2.3
  2.7
  3.1
  2.8
Robin Hall

Don't Buy This Product

Used daily for less than 6 months
Reviewed 2016-12-05
Review Source: Software Advice

The sales pitch "demo" is really great. I was promised this product would do everything I needed it to do and more. It is on the more expensive end of fleet/service software but I figured if it did literally everything we needed it to do, it was worth the money for the time it would save us. I was very hesitant to sign a year contract up front and shouldn't have. The first red flag was that it took literally 3 months to get my data (and then not even all of it) transferred from our old system to the new one. Apparently the implementation team is very busy. But they kept charging me, despite the fact I couldn't use the software because my data wasn't in it. Things went downhill from there. The last piece of bad news from Fleetmatics Work is that I attempted to cancel the automatic contract renewal via phone, and was told it was canceled via phone, and of course it wasn't. After sending a detailed email CCing my attorney, they did let me out of the renewal contract, but didn't refund me that month's payment (including the a hefty "renewal" fee). It's online. The IT department is very polite.

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David Maunders

WARNING Such a bad company

Used daily for 2+ years
Reviewed 2017-12-04
Review Source: Software Advice

DO NOT BUY, you will regret it

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Jake Gifford

Extremely unfortunate

Reviewed 2016-08-16
Review Source: Software Advice

Mobile dispatching and in office changes to on-site technicians.

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Jamie Donaldson

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Used daily for 1-2 years
Reviewed 2017-11-17
Review Source: Software Advice

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around. Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

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David Maunders

Terrible

Used daily for 2+ years
Reviewed 2017-11-30
Review Source

system is easy to use -- when it works ofcourse

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Fleetmatics WORK pricing

Pricing options
Subscription
View Pricing Plans

Contact Fleetmatics WORK directly for pricing information

Fleetmatics WORK features

API
Activity Dashboard
Billing & Invoicing
Invoices
Real Time Reporting
Receiving

Auditing (169 other apps)
Automatic Notifications (227 other apps)
Barcode Scanning (119 other apps)
Compliance Management (136 other apps)
Customizable Reporting (183 other apps)
Data Import/Export (129 other apps)
Document Storage (127 other apps)
Inventory Tracking (149 other apps)
Monitoring (136 other apps)
Projections (125 other apps)
Real Time Data (138 other apps)
Reporting & Statistics (124 other apps)
Third Party Integration (152 other apps)
Workflow Management (140 other apps)

Category Leaders ranking

Reviews
Integrations
Mobile
Media
Security

#23 in Field Service Management (FSM)

View full ranking
50
9
12
13
16

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Fleetmatics WORK also features in these categories:

GetApp Analysis

Fleetmatics WORK is a cloud-based field service management software that lets you manage your clients, job orders, schedules, fieldworkers, and invoices from one central location. It enables you to get rid of redundant paperwork and numerous phone calls by automatically sending out notifications to field agents whenever a job update is posted.

The Fleetmatics WORK mobile app gives fieldworkers the requisite information they need to get the job done, such as job location, driving directions, specific job instructions, and even last-minute changes to the work order. They can capture and attach pictures of the job site, parts to replace, and other pertinent work details to keep customer records up-to-date. They can also send invoices from the app as soon as the work is complete, and digitally capture customer signatures using their mobile devices.

Some of Fleetmatics WORK’s core features are client and fieldworker management, scheduling and dispatch, quotes and invoices, reports, and accounting software integration.


What is Fleetmatics WORK?

Fleetmatics WORK is an all-in-one software solution for field service businesses. It oversees dispatch management, customer database administration, quotes and estimates, billing and invoicing, inventory control, job management, workforce scheduling, service history tracking, and more.

It empowers dispatchers in the home office to instantaneously see where their fieldworkers are, what jobs they’re currently working on, and who’s available to take on additional assignments. Because everything is in one centralized cloud repository, overtime and paperwork are kept to a minimum, affording you and your staff more time to focus on the more important aspects of your business.


Who is Fleetmatics WORK for?

  • Experience level: Beginner to advanced
  • Industry: Service-based industries such as plumbing, HVAC, events management, lawn and garden care, wholesale distribution, construction, environmental services and equipment, health care
  • Business size: Small businesses to large enterprises
  • Departments/roles: Managers, dispatchers, field service personnel
  • Budget/point: More information on pricing from the Fleetmatics WORK sales department
  • Example customers: TruElement, JedPlumb, LDB Construction, and Carpet Cleaning Kings

Main features

Client and Fieldworker Management

Fleetmatics WORK functions as a hub where all your client information and fieldworker data are kept, allowing you to locate essential information without digging through heaps of files and folders of paperwork.

Client information such as their locations, contact details, phone call particulars, and other documents are in one central database, making it easier to determine where your clients are coming from and which job types are giving your company the most revenue. The Fleetmatics WORK fieldworker tagging system gives dispatchers the ability to sort worker schedules and assign jobs on a best-fit basis.

Scheduling and Dispatch

Imagine still managing your fieldworker schedules with a whiteboard. As long as no major job order changes happen throughout the day, this method will probably work just fine. But what if a job order suddenly gets cancelled or additional requests are made to an existing work order? What about emergency appointments from long-time customers? Numerous phone calls will need to be placed so that dispatch and the field workforce are on the same page.

Fleetmatics WORK allows you to take control of your worker schedules regardless of the frequency with which things change. Every time a job update is made, notifications are pushed to your workers’ mobile devices. You also instantly see when emergency job assignments are acknowledged or when additional work is needed at a job site.

Quotes and Invoices

Fleetmatics WORK enables your company to save on paper costs by turning a quote into a job order and completed work into an invoice with just a few clicks. Once payment for an invoice is received, one click and the job is closed.

With Fleetmatics WORK, you can create custom quotes and invoices, and charge varying pay rates as appropriate. The app also has the ability to accept credit card payments via Stripe.

Reports

So you know how your business is doing, Fleetmatics WORK has a reporting functionality that gives you instant visibility into your jobs, clients, fieldworkers, and other custom data you’d like to track. Reports include timesheets, job summaries, inventory, as well as revenue reports by client, product, or service. They can be exported into Excel or PDF formats and distributed as necessary.

Fleetmatics WORK also supports customized reporting through its Dynamic Reports feature. From the main menu of your admin account, select Reports, then Create Dynamic Reports. After naming the report, you will be prompted to choose a category, add the necessary reporting fields, including filters and sorting level, if any.

Accounting Integration

With Fleetmatics WORK’s built-in integration with accounting apps like QuickBooks, SAAS, Xero, and MYOB Live, you only have to enter information once into the system and they automatically show up in your accounting platform. You can also directly download your invoices into your accounting program.


Integrations

Fleetmatics WORK has ready-made integrations with accounting systems such as QuickBooks, Xero, and MYOB.


Pricing

Fleetmatics WORK pricing can be requested from their sales team.


Bottom line

  • One convenient cloud-based location to manage your clients, jobs, field personnel, and paperwork
  • Instantly syncs job updates from the job site to the office, and vice versa
  • Easy integration with commonly used accounting software, such as Xero, QuickBooks, and MYOB
  • Billing and invoicing in just a few clicks
  • Available as a native mobile app from the App Store and Google Play
  • The mobile app can be used even in places where there’s no Internet connectivity, and automatically syncs once you’re back online

Additional information for Fleetmatics WORK

Key features of Fleetmatics WORK

  • Activity dashboard
  • Work history
  • Client portal
  • Offline access
  • Billable hours
  • Client database
  • Contact history
  • Billing & invoicing
  • Invoice management
  • Recurring tasks
  • Multi-location support
  • Real time reporting
  • Scheduled reporting
  • Timesheet management
  • Electronic signature capture
  • Accounting integration
  • Invoices
  • Job management
  • Signature capture
  • Tagging
  • Timesheets
  • Whiteboard
  • Data import
  • Multiple user accounts
  • Summary reports
View All Features

Benefits

Reduce paperwork
Control and Manage your schedule via your mobile device.
Fieldworker Alerts via push notifications, SMS and email
Customised forms
Invoice and Quote from the field
Signature Capture straight from your mobile device
Travel, start and finish times tracked
Driving directions straight to your mobile device
Capture photos uploaded directly from mobile device
Document attachment capabilities
Simplified Backend Processes