Verizon WORK Software Pricing & Features

Verizon WORK

Field service management software for SMBs

2.79/5 (129 reviews)

Verizon WORK overview

"I find Verizon Connect WORK a very powerful tool which allows me to have greater control of the scheduling of our jobs as well as more productive allocation of my individual staff members" - Jed Stewart, JedPlumb Pty Ltd

Verizon Connect WORK gives you onsite job visibility. Users are simplifying their day by knowing exactly what their staff are doing without them having to dig through piles of paperwork.
• Manage your Field Workers
• Client Management
• Invoicing and Quoting
• Customisable Reports
www.verizonconnect.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Australia, Canada
Verizon WORK screenshotGuiding a Connected World on the GoVerizon WORK screenshotVerizon WORK screenshotVerizon WORK screenshotVerizon WORK screenshotVerizon WORK screenshot

Verizon WORK reviews

Value for money
Features
Ease of use
Customer support
  2.5
  2.8
  3.1
  2.8
Jamie Donaldson

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Used daily for 1-2 years
Reviewed 2017-11-17
Review Source: Software Advice

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around. Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

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Verizon WORK

Field service management software for SMBs

Anna Donaldson

Cheap program, but you get what you pay for.

Used daily for 2+ years
Reviewed 2017-11-16
Review Source: Software Advice

The program is fairly straight forward, and easy to use. Booking calls is easy, once you have the clients already in the system.

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Verizon WORK

Field service management software for SMBs

Nick Fazzari

Verizon WORK Review

Used daily for less than 6 months
Reviewed 2016-11-11
Review Source: Software Advice

For the past month and a half I've been working with learning the Verizon WORK software as well as Verizon REVEAL. This software is definitely ideal for those starting a business and would like to keep track of their fieldworkers. Although i do feel that this software is not for every industry. I'm in my mid 20's and can confidently say that I'm technologically inclined and learned this with a fast paced manner. This software can be easily learned by younger generations but I'm finding it very difficult teaching our older office administrators how to use this management system. This goes as well with the mobile app.Has quick respond time on uploading and saving. There are multiple ways to do one specific task, so there's not just one way to navigate through the software. You can set specific restrictions on certain fieldworkers/ admin controlling their ability what to see on a specific job dispatched to them. The implementation team is very patient and will schedule as many training sessions as needed to learn the functionality of the software.

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Verizon WORK

Field service management software for SMBs

Joanne Stahlman

Verizon WORK

Reviewed 2016-03-31
Review Source: GetApp

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS! • Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds. • Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports. • With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration. • Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before. • Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

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Verizon WORK

Field service management software for SMBs

Nicholas Huntz

Software works, but no support from the developers.

Used daily for 1-2 years
Reviewed 2018-06-11
Review Source: Capterra

recurring workorders and invoicingRecurring workorders, easy to invoice, easy to assign new jobs to fieldworkers. Mobile and desktop access.

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Verizon WORK

Field service management software for SMBs

Verizon WORK pricing

Pricing options
Subscription

Contact Fleetmatics WORK directly for pricing information

Pricing Comparison

How does Verizon WORK compare with other Operations Management apps?

Subscription plan?

Verizon WORK



99% of apps offer a
subscription plan

Free trial?

Verizon WORK



81% of apps have a
free trial

Free plan?

Verizon WORK



21% of apps have a
free plan

Pricing Comparison

Operations Management app prices shown are $/month

Please note: For comparison purposes the price for Verizon WORK has been scaled monthly. Actual price is $/per year




Verizon WORK Pricing Reviews

Pros
  • scheduling and invoicing
  • It's online. The IT department is very polite.
  • ease to take out job orders and checking client equipment list.
  • - Map function (limited, but helpful) - comparatively good pricing
Cons
  • price and complexity
  • - customization isn't as custom as they sell you on. - glitches out
  • Service from support staff and management is poor. Pricing is high and not good value.
  • not able to schedule daily jobs easily on scheduler does not show the day unable to log contracts
65%
recommended this to a friend or a colleague

Verizon WORK features

API
Activity Dashboard
Invoice Management
Multi-Location

Activity Tracking (181 other apps)
Audit Trail (165 other apps)
Auditing (245 other apps)
Automatic Notifications (299 other apps)
Compliance Management (189 other apps)
Custom Fields (174 other apps)
Customizable Reporting (234 other apps)
Data Import/Export (235 other apps)
Document Storage (180 other apps)
Inventory Management (191 other apps)
Inventory Tracking (193 other apps)
Monitoring (178 other apps)
Real Time Data (208 other apps)
Reporting & Statistics (212 other apps)
Third Party Integration (211 other apps)
Workflow Management (202 other apps)

Competitor Feature Comparison

Mobile apps

iOS App

39 reviews

See all iOS Apps

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

See all Android Apps

Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#16 in Field Service Management (FSM)

View full ranking
46
8
12
17
9

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Verizon WORK also features in these categories:

GetApp Analysis

Fleetmatics WORK is a cloud-based field service management software that lets you manage your clients, job orders, schedules, fieldworkers, and invoices from one central location. It enables you to get rid of redundant paperwork and numerous phone calls by automatically sending out notifications to field agents whenever a job update is posted.

The Fleetmatics WORK mobile app gives fieldworkers the requisite information they need to get the job done, such as job location, driving directions, specific job instructions, and even last-minute changes to the work order. They can capture and attach pictures of the job site, parts to replace, and other pertinent work details to keep customer records up-to-date. They can also send invoices from the app as soon as the work is complete, and digitally capture customer signatures using their mobile devices.

Some of Fleetmatics WORK’s core features are client and fieldworker management, scheduling and dispatch, quotes and invoices, reports, and accounting software integration.


What is Verizon WORK?

Fleetmatics WORK is an all-in-one software solution for field service businesses. It oversees dispatch management, customer database administration, quotes and estimates, billing and invoicing, inventory control, job management, workforce scheduling, service history tracking, and more.

It empowers dispatchers in the home office to instantaneously see where their fieldworkers are, what jobs they’re currently working on, and who’s available to take on additional assignments. Because everything is in one centralized cloud repository, overtime and paperwork are kept to a minimum, affording you and your staff more time to focus on the more important aspects of your business.


Who is Verizon WORK for?

  • Experience level: Beginner to advanced
  • Industry: Service-based industries such as plumbing, HVAC, events management, lawn and garden care, wholesale distribution, construction, environmental services and equipment, health care
  • Business size: Small businesses to large enterprises
  • Departments/roles: Managers, dispatchers, field service personnel
  • Budget/point: More information on pricing from the Fleetmatics WORK sales department
  • Example customers: TruElement, JedPlumb, LDB Construction, and Carpet Cleaning Kings

Main features

Client and Fieldworker Management

Fleetmatics WORK functions as a hub where all your client information and fieldworker data are kept, allowing you to locate essential information without digging through heaps of files and folders of paperwork.

Client information such as their locations, contact details, phone call particulars, and other documents are in one central database, making it easier to determine where your clients are coming from and which job types are giving your company the most revenue. The Fleetmatics WORK fieldworker tagging system gives dispatchers the ability to sort worker schedules and assign jobs on a best-fit basis.

Scheduling and Dispatch

Imagine still managing your fieldworker schedules with a whiteboard. As long as no major job order changes happen throughout the day, this method will probably work just fine. But what if a job order suddenly gets cancelled or additional requests are made to an existing work order? What about emergency appointments from long-time customers? Numerous phone calls will need to be placed so that dispatch and the field workforce are on the same page.

Fleetmatics WORK allows you to take control of your worker schedules regardless of the frequency with which things change. Every time a job update is made, notifications are pushed to your workers’ mobile devices. You also instantly see when emergency job assignments are acknowledged or when additional work is needed at a job site.

Quotes and Invoices

Fleetmatics WORK enables your company to save on paper costs by turning a quote into a job order and completed work into an invoice with just a few clicks. Once payment for an invoice is received, one click and the job is closed.

With Fleetmatics WORK, you can create custom quotes and invoices, and charge varying pay rates as appropriate. The app also has the ability to accept credit card payments via Stripe.

Reports

So you know how your business is doing, Fleetmatics WORK has a reporting functionality that gives you instant visibility into your jobs, clients, fieldworkers, and other custom data you’d like to track. Reports include timesheets, job summaries, inventory, as well as revenue reports by client, product, or service. They can be exported into Excel or PDF formats and distributed as necessary.

Fleetmatics WORK also supports customized reporting through its Dynamic Reports feature. From the main menu of your admin account, select Reports, then Create Dynamic Reports. After naming the report, you will be prompted to choose a category, add the necessary reporting fields, including filters and sorting level, if any.

Accounting Integration

With Fleetmatics WORK’s built-in integration with accounting apps like QuickBooks, SAAS, Xero, and MYOB Live, you only have to enter information once into the system and they automatically show up in your accounting platform. You can also directly download your invoices into your accounting program.


Integrations

Fleetmatics WORK has ready-made integrations with accounting systems such as QuickBooks, Xero, and MYOB.


Pricing

Fleetmatics WORK pricing can be requested from their sales team.


Bottom line

  • One convenient cloud-based location to manage your clients, jobs, field personnel, and paperwork
  • Instantly syncs job updates from the job site to the office, and vice versa
  • Easy integration with commonly used accounting software, such as Xero, QuickBooks, and MYOB
  • Billing and invoicing in just a few clicks
  • Available as a native mobile app from the App Store and Google Play
  • The mobile app can be used even in places where there’s no Internet connectivity, and automatically syncs once you’re back online

Videos and tutorials

Additional information for Verizon WORK

Key features of Verizon WORK

  • Activity dashboard
  • Work history
  • Client portal
  • Offline access
  • Billable hours
  • Client database
  • Contact history
  • Billing & invoicing
  • Invoice management
  • Recurring tasks
  • Multi-location support
  • Real time reporting
  • Scheduled reporting
  • Timesheet management
  • Electronic signature capture
  • Accounting integration
  • Invoices
  • Job management
  • Tagging
  • Timesheets
  • Whiteboard
  • Data import
  • Multiple user accounts
  • Summary reports

Benefits

Reduce paperwork
Control and Manage your schedule via your mobile device.
Fieldworker Alerts via push notifications, SMS and email
Customized forms
Invoice and Quote from the field
Signature Capture straight from your mobile device
Travel, start and finish times tracked
Driving directions straight to your mobile device
Capture photos uploaded directly from mobile device
Document attachment capabilities
Simplified Backend Processes