WEBFLEET Pricing, Features, Reviews & Comparison of Alternatives

WEBFLEET

Fleet management & telematics for small to large businesses

4.4/5 (30 reviews)

WEBFLEET overview

TomTom Telematics is a Business Unit of TomTom dedicated to fleet management, vehicle telematics and connected car services. WEBFLEET is a Software-as-a-Service solution, used by small to large businesses to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency.

TomTom Telematics is one of the world’s leading telematics solution providers with more than 45,000 customers & 650,000 subscriptions worldwide. The company services drivers in more than 60 countries, giving them the industry’s strongest local support network and widest range of sector-specific third party applications and integrations.
www.tomtom.com

Pricing

Starting from
$23.95/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, Danish, Dutch, French, German and 5 other languages, Irish, Italian, Polish, Portuguese, Spanish
WEBFLEET screenshot: With real-time street level maps and traffic information you can avoid delays and always know the location and status of your vehicles.OptiDrive 360 by TomTom TelematicsWEBFLEET screenshot: The PRO 7250 Navigation Device includes navigation, TomTom Traffic, Active Driver Feedback, order management, message exchange & fuel efficiency management. WEBFLEET screenshot: WEBFLEET’s dashboard - you can see your business performance at a glance. KPIs can track the performance of individuals, teams or your entire business. Up to 18 KPIs can be displayed, enabling you to spot emerging trends as they happen.WEBFLEET screenshot: TomTom PRO devices receive up-to-date job details when connected to WEBFLEET. Report on job status, manage workflow and more via a tab on the screen. All information is reported in WEBFLEET automatically.  WEBFLEET screenshot: With the PRO 8275 you can tailor your drivers' device tor your business - 7" screen & ruggedized driver terminal, fully customizable with platform control, easy serviceability, lifetime TomTom Traffic & built in camera.  WEBFLEET screenshot: OptiDrive 360 Indicator - OptiDrive 360 allows fleet managers to easily monitor overall performance or zoom in on particular performance indicators for your fleet or individual driver.WEBFLEET screenshot: WEBFLEET Maintenance Report - get the tools to closely monitor the service requirements of each vehicle, so you’re always on top of your fleet’s condition. It enables you to schedule vehicle maintenance tasks, receive info on trouble codes & more.WEBFLEET screenshot: The industry’s largest selections of integrated apps - Integrate TomTom fleet management with your office, in-vehicle or mobile applications. With WEBFLEET’s open platform approach you can customize processes to suit your business in any way.  WEBFLEET screenshot: WEBFLEET Mobile gives you instant access to the information you need to stay in control of your entire operation, right there, on your smartphone and tablet.WEBFLEET screenshot: PRO 7250 - Order StatusTomTom Telematics - WEBFLEET SaaS Fleet Management Platform 500K subs

WEBFLEET reviews

Value for money
Features
Ease of use
Customer support
  3.2
  3.9
  4.4
  4.4
Luke Ty

Would not buy again.

Used daily for 2+ years
Reviewed 2016-10-24
Review Source: Capterra

Since day one, we have not been able to program a custom report for our needs to verify payroll hours. The software is very complicated to use compared to our old GPS software. I've had several dispatchers and office managers since we began using this system, and ALL of them have trouble with the software and have to call TomTom for help to setup basic components of the software. We have frequent issues with the hardware that require repeated trips to the local installers. One or two vehicles is constantly not reporting properly. We get nuisance reports of "vehicle being towed". Etc. I absolutely regret purchasing this GPS system. Our previous system was much more user friendly, we could customize the reports, and I used it every day. I hardly look at TomTom because it does not quickly give me the data I need.

Pros
Driver safety info.

Cons
Too complicated, difficult to setup. Unable to create the custom reports that we really need and used to review on a daily and weekly basis. It's more difficult to drill down and see basic information, routes etc. All users in my office complain about this software system and do not like it. Frequent hardware and installation issues, and the local service rep is awful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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David Stimon

Ah-mazing! TomTom really takes the cake when it comes to GPS and vehicle tracking systems!

Used daily for 2+ years
Reviewed 2018-06-12
Review Source: Capterra

Amazing & user friendly all around! A necessity for any transport related business!

Pros
The software is a HUGE asset to any transportation business! Personally I work in the towing world and this has helped beyond my expectations. It also integrates with my current dispatching system which is more than i could ask for!

Cons
Nothing comes to mind when i hear "con". The support alone makes this system unbeatable! If anyone can find a con in this software, i'd love to meet em!

Response from TomTom Telematics


David,
Thank you for sharing your experience we love to hear from our customers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Fantastic product BUJT with really pathetic support lacking knowledge about its own product

Used daily for 6-12 months
Reviewed 2017-05-16
Review Source: GetApp

Pros
Overall the product does exactly what it says it does - track your vehicles. In addition to that it is one of the few products that based on tracking of over 20,000 km when I look at the Tom Tom software odometer reading of any of my vehicles it is usually 50 km or less than the actual reading of the vehicle. If you know anything about GPS software packages that's impressive and it also means that the inbuilt service reminders of any type can also be trusted without question. Powerful stuff.

Cons
Tom Tom would have to have one of the most rediculously poor support systems of any company that I have ever been involved with. In fact worse than an Australian Telco and thats saying something. Not only are they slow in their responses often taking several days, but they are often wrong too. Sadly bad enough to bring their overall rating down to below average.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Mike Bailie

Pros and Cons

Reviewed 2014-10-09
Review Source: Capterra

Pros: The Tom Tom WebFleet is a good product. It allows us to dispatch jobs and monitor our technicians effectively for the most part. The customer service is helpful and responsive. Cons: We purchased the WebFleet service on the basis that they work hand in hand with Wintac ( Our service / dispatch software ) and that the two have been integrated. Partially true. The first year worked great, but then Webfleet changed. Now I can't dispatch a job if there is a # sign anywhere in my work order. If I do, I then have to shut down our Wintac and reboot it. WebFleet will attempt to direct the technicians to the wrong location and even other states back east ( We are in California ) if there are any street abbreviations, such as ST. , Ave, Blvd, etc.... Every morning I have to go thru each work order and make sure that there are no # signs or street abbreviations before dispatching them. Very frustrating and time consuming when you have a data base of over 40,000 customers.

Rating breakdown

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Customer support

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Marlo Tersigni

Best Customer Service in Show

Reviewed 2014-09-02
Review Source: Capterra

As a new player in the medical transportation industry the integration of the WEBFLEET program has played an essential role in allowing us to make an immediate impact in our market. The system has been well received by all of our drivers and has proved to be extremely user-friendly. On the backend, the vast amount of analytical data collected by the system has allowed us to streamline and create the most efficient logistical process possible. In terms of customer service, there is not a company we work with who compares. Howard Sandberg, the account manager who works with directly with our company, has been an absolute joy. He has gone above and beyond making certain that everything is working seamlessly for us while adjusting to the new product. We look forward to using the WEBFLEET program as we continue grow. Bravo, Howard!

Rating breakdown

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Customer support

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WEBFLEET pricing

Starting from
$23.95/month
Pricing options
Free trial
Subscription

WEBFLEET features

API
Real Time Data
Real Time Reporting

Activity Dashboard (432 other apps)
Activity Tracking (280 other apps)
Audit Trail (260 other apps)
Auditing (318 other apps)
Automatic Notifications (434 other apps)
Billing & Invoicing (233 other apps)
Compliance Management (294 other apps)
Customizable Reporting (345 other apps)
Data Import/Export (318 other apps)
Document Storage (256 other apps)
Inventory Management (315 other apps)
Inventory Tracking (265 other apps)
Invoice Management (238 other apps)
Monitoring (240 other apps)
Reporting & Statistics (383 other apps)
Third Party Integration (308 other apps)
Workflow Management (319 other apps)

Additional information for WEBFLEET

Benefits

- Increase Efficiency
- Boost Productivity
- 10 Second Vehicle Tracking
- Fuel Savings
- Job Dispatching
- Dashboard Reporting
- Reduce Drive Time to Get More Jobs Done
- Increase Safety & Reduce Liability with Driver Coaching
- Professional Navigation with Traffic Avoidance
- Software Integration with 400+ Partners
- Fuel Card Integration
- WEBFLEET Mobile