Grace Hill Mystery Shopping - 2026 Pricing, Features, Reviews & Alternatives

Mystery Shopping Solutions from Grace Hill provide unbiased evaluations to help multifamily property management companies improve performance. The programs are designed to fit specific needs, utilizing experienced mystery shoppers who conduct recorded audio and video shops.. Comprehensive reporting pinpoints strengths and areas for improvement, while targeted skill-gap training courses address identified issues.

The proven process begins with selecting the program and shop type that best fits the operation and budget. Shoppers then simulate real-life scenarios to evaluate the quality of service and leasing process. Detailed reports offer shop results, score rankings, and recommendations to accelerate leasing velocity, boost tour conversions, leverage property strengths, and ensure optimal staffing through data-driven insights.

Reporting tools allow users to manage shops and assign training. Reports can be automatically distributed on a daily, weekly, or monthly basis, highlighting key areas for upskilling. With multiple short training courses available, teams gain the confidence to excel at every part of the resident and prospect journey. Mystery Shopping helps identify service gaps, provide targeted training, and ultimately improve employee satisfaction and retention.