Housecall Pro vs Coolfront Comparison

Overview

Housecall Pro is a full-suite tool that enables service professionals to run their entire business from their smartphone...

Coolfront is a mobile-optimized flat rate pricing & agreement management application for HVAC, plumbing & electrical contractors...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$39.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,947

401

53

22

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

225

163

51

10

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Great for organizing our technicians with scheduling and invoicing in the field. When we have an issue they try to help us as fast as they can with solutions.
Housecall Pro makes the communication between company and customer seamless and easy. The best part of Housecall Pro is the ability to speak with your customer within the app.
Housecall pro has excellent customer service everyone I have come in contact with has been nothing but supportive. The web team did a great job on our web page.

Pros

Overall the software is pretty good and makes it easier when the time comes to collect from a customer. If a few issues could be resolved with this software it would be great.
They have an unusual and creative opportunity to draw you in to use their product. It seems too good to be true - they are offering a lot for very little.
Coolfront was not my favorite office tool when we first change over. Now I love Coolfront and especially love the time and money it has saved our small company.

Cons

We came from a larger platform and reduced to HCP, there are many features missing from our previous software that we miss.
It was a little bit confusing that could be however because we never got taught how to use it but just figuring it out yourself it was a little difficult.
No integration with QB desktop, though I may be the only person who has that problem.

Cons

Being charged for invoices that are canceled or made by mistake, or being charged for an invoice that has not been completed.
The customer support response to phone and email inquiries is slow. Additional charges for payment transactions should be billed per transaction only with no other monthly or annual fees.
EVEN THOUGH THIS PRODUCT CAN GET PRICY, WE FEEL THE TECHNICIAN AND CUSTOMER CAN BOTH KNOW EXACTLY WHAT IS BEING CHARGED AND EXACT WORK TO BE DONE.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features94
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-In Database
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Change Order Management
  • Charting
  • Chat
  • Client Portal
  • Communication Management
  • Communications Calendar
  • Contact Database
  • Contact History
  • Content Filter
  • Contractor Management
  • Credit Card Integration
  • Credit Card Processing
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Review
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • GPS
  • Geographic Maps
  • History Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Offline Access
  • Order Approval
  • Order Management
  • Partial Payments
  • Price Management
  • Progress Tracking
  • Project Notes
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Third Party Integration
  • Time & Expense Tracking
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features24
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-In Database
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Change Order Management
  • Charting
  • Chat
  • Client Portal
  • Communication Management
  • Communications Calendar
  • Contact Database
  • Contact History
  • Content Filter
  • Contractor Management
  • Credit Card Integration
  • Credit Card Processing
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Review
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • GPS
  • Geographic Maps
  • History Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Offline Access
  • Order Approval
  • Order Management
  • Partial Payments
  • Price Management
  • Progress Tracking
  • Project Notes
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Third Party Integration
  • Time & Expense Tracking
  • Work History
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations12
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations3
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Ease of use
  • Customer support

Share this review:

Coolfront

Coolfront is behind the times

Reviewed 5 years ago

Cool front is great in looking for a flat rate pricing app. However, they are lacking in ALOT of features. Theres no way to keep in contact with customers to keep your brand top of mind. They claim to have connectivity to quickbooks online and this is not true. Ive used the software. They charge you PER LINE on every work order. Image this can run up a bill pretty quick. And in cool fronts case it...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Katelyn - Thanks for your honest review. We're sorry Coolfront did not work for your company's needs. We're constantly working to push out new features and graciously accept the patience of our customers. I'd like to clarify a few of your comments! -Email your Coolfront customers- Coolfront's new customer export feature allows you to export your customer list for email marketing or direct mail...

Housecall Pro vs. Coolfront

See how Housecall Pro and Coolfront stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.