Kickserv vs mHelpDesk Comparison

Housecall Pro

ConnectWise ScreenConnect

Jobber

Verizon Connect

Limble CMMS

FieldEdge

I began my search recently for software to run a plumbing business. So glad I found Kickserv! I tested a few other field service apps and had it narrowed down to mHelpDesk and Kickserv. Kickserv's workflow for creating leads to estimates, jobs and invoices is seamless and just makes sense. I also love that clients can view estimates and invoices from their browser and I can see whether they have been viewed by the customer. Clients can also accept and sign estimates from their browser, which are then automatically converted to jobs/work orders. These are all key features for me that were missing in mHelpDesk. Kickserv offers many other great features with some pretty welcome and useful enhancements coming soon.  Beyond the software their customer service is superb! Josh and Alex are quick to answer my emails and have provided great assistance with the few issues I've had.  We are still on the trial, but as far as I am concerned we are already Kickserv customers, as we will be investing in their services! Our business is pretty excited about growing with Kickserv and we really look forward to becoming more professional, efficient and profitable with Kickserv! 

The perfect solution for our business!

Compare Kickserv and mHelpDesk based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Jobber’s software helps home service businesses stay organized and deliver excellent customer experiences. With AI tools like Jobber Copilot and automated marketing features, you’ll save time and provide 5-star service. Join 250K+ pros and get started today!

FieldEdge is the #1 service management software to help you run and grow your entire field service business. We set you up for success!

Housecall Pro is a comprehensive business solution for home service professionals. Trusted by over 45,000 businesses, it offers a range of innovative tools via a user-friendly platform. Easily automate tasks, streamline workflows, communicate with customers in real time, collect data, and more. 

Built and Trusted By 1000s of Service Pros! Complete Paperless Job Management: Leads, Estimates, Team Scheduling, Running Jobs from the Field, Time Tracking, Dispatch Mapping, Invoices, Payments and More! Fully integrated with Quickbooks. Award-Winning: Most User-Friendly and Most Affordable.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Automated Scheduling

Availability Management

Bid Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Calendar/Reminder System

Chemical Usage Tracking

Client Database

Client Management

Client Portal

Clock In/Out

Color Codes/Icons

Commenting/Notes

Commercial Moves

Communication Management

Communications Management

Confirmations/Reminders

Contact Database

Contact Management

Contract/License Management

Cost Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Debit/Credit Card Processing

Digital Signature

Dispatch Management

Document Imaging

Document Management

Document Storage

Drag & Drop

Electronic Forms

Electronic Payments

Electronic Signature

Email Management

Email Reminders

Employee Database

Employee Management

Employee Scheduling

Equipment Management

Estimating

Event Calendar

Event Management

Event Scheduling

File Storage

Financial Management

For Carpet Cleaners

For Commercial and/or Industrial Electrical Contractors

For Field Service

For Handyman Industry

For Janitorial Services

For Lawn Care

For Moving Companies

For Pest Control Companies

For Plumbing Industry

Geographic Maps

Groundskeeping Management

Image Capture

Intake Management

Interaction Tracking

Invoice Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Lead Management

Local Moves

Location Tracking

Maintenance Scheduling

Marketing Automation

Messaging

Military/GSA Moves

Mobile Access

Mobile Alerts

Mobile App

Mobile Payments

Mobile Signature Capture

Multi-Location

Online Booking

Kickserv

Android

Web-based

Windows

iPad

iPhone

Owner

I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.

owner

The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.

President/Owner

They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.

Office Manager

If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.

My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.

Support mananger

Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.

It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.

I like the price point, I like that there is relatively little down time. And I like some of the features the software has.

Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.

The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

I like the ease of use, and the ease of scheduling appointments.

Customer service Rep

Kickserv is overall amazing an makes my job super easy.

Operations manager 

This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.

Operations Manager

It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.

Field Supervisor 

Overall this software has gotten way better and way easier for me to do my contracts and upload my information.

They always offer help icons. It is always being up to date to stay with the flow of new things.

Owner/President

It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.

Business Manager

I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.

Kickserv screenshot: Scheduling

Kickserv screenshot: Job Management

Kickserv screenshot: Estimates

Kickserv screenshot: CRM

Kickserv screenshot: All the tools you need

Freelancers

Non Profit

Small Business

Limble CMMS is a web-based and mobile computerized maintenance management system (CMMS) designed for businesses with facilities of all sizes across a variety of industries. Key features include asset management, preventative maintenance management, and work order management.

Companies of all sizes can get more out of their fleet with a comprehensive suite of solutions designed to help you better manage your vehicles, drivers, equipment and jobs.

ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device. Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features.

Kickserv vs mHelpDesk Comparison

Kickserv

mHelpDesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives