Kickserv vs PestPac

Connecteam

Jobber

FieldPulse

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

FieldPulse is a cloud-based field service management software designed for service contractors that helps manage business operations and workflows, including customer management, scheduling, project management, estimates and invoices, timesheets, customer portals, and more.

Kickserv helps HVAC service businesses to manage their employees' schedules, send invoices, collect payments, manage customer records, track estimates & more.

Maintenance Scheduling

Service History

Mobile Access

Billing & Invoicing

Customer Database

Calendar Management

Technician Management

By industry, Kickserv reviewers are most commonly professionals in construction (35%). The most frequent use case for Kickserv cited by reviewers is scheduling (53% of reviewers).

Users and use cases

Most reviewers indicate Kickserv provides strong value for money due to affordable pricing and robust features, and they appreciate essential functionalities without extra fees. Some users say certain fees are higher than expected, reducing perceived value.

Value for money

The Kickserv integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.5 out of 5 for its integration with Kickserv.

Integrations

Kickserv is a scheduling program offering key features such as scheduling and mobile access, among others.

Kickserv

Web-based

Android

iPad

iPhone

Windows

Chromebook

Flex

START

SCALE

Co-Chief Executive Officer

The snow routing is completely unworkable at 1am when I just need the guys to have a simple list of tasks to complete and not some type of route optimization.

I was amazed that the client hub did not crash when one of the clients made a payment for a $49 Virtual Quote today.

Director

That could have been a lot better. If you search up something you should have been able to tick witch items to add so you don't need to search up 10 times for the same thing to add 10 similar items.

Owner and Technician

The app is all server-side, so accessing any data is 100% reliant on having an internet connection.

Operations Manager

Only invoicing can be synced.   If you do an invoice and sync it in kickserv, you can not make a change to the invoice on the kickserv side.  

Business Office Manager

There is a place to keep notes, photos and files.

owner operator

when I call in with a problem, they answer, if the techs dont know something they will get back to you and they do.

Needs to have more active development cycle.

Office Manager

The design team has also reahed out to us and we love giving our feedback, espically since we are one of Kickserv's 1st customers.

Kickserv is convient, essential for your business, easy to use, beneficial, efficent and the customner support team is amazing.

Owner

The reporting function is not intuitive at all.

the two boys down is Texas that are tech service for my area.

Founder

We report this anyone fix this error, we waiting for 3 days and nothing.

Office Manager/Owner

It provides all the basic features you need to schedule, create a work order and assign to employees, invoice customers, and sync to your accounting system.

My construction company uses kickserv to input customers, send estimates, sign contracts, schedule work, invoice and run several useful reports.

Recently docusign upped their pricing and we switched to kickserv e-signatures, we expected our homeowners to question the legitimacy but no one has and we have had 0% increase in cancellations since making the switch to the kickserv electronic signatures.

Account Manager

It is a very handy program that is improving at an impress pace.

Admin

Amazing! When I have questions they are always answered in a timely manner

Kickserv allows us to stay on track, deliver timely and I love the support team for their responsiveness and ability to quickly resolve issues

It is simple and easy to use, and the customer support is excellent.

the platform is reliable and resonably user friendly.

President

The font is so small many of my customers are older and can’t read it very well.

Image upload with bad service is slow but that’s only with bad service.

The mobile and web app work together well to manage work, send invoices, and track jobs.

It's not always the easiest to decifer how I can get just a P/L number for the jobs entered.

Project Coordinator 

Kickserv helps me solve a problem or answer a question daily, whether it's using it to read the estimate or navigate to my appointment.

owner

I own a contracting business and it is perfect for my business.

Easy appointment scheduling, which is our main goal.  

Data Analyst

The lack of customization options for reports and the limited invoicing features.

Repair manager

Ease of notifying clients and techs of jobs scheduled.

Project manager

I enjoy that when I schedule a job it notifies the customer when the scheduled job is and what time.

Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out.

Project Manager

Our techs can see the work order notes and attachments all on their phones.  

the scheduling , no automation on follow ups for leads, sync issues at times w QB, lack of feature rich apps others offer-  like invoicing, logic scheduling ( type in area and auto tells whos in area when) any connection with vech tracking and no way to sync with phone system

The reports could be more user friendly.  

We utilize the API to create orders automatically saving a tremendous amount of time.

I like the ease of use as well as the customer service.

Retail Manager and Accounts Receivable

I personally have not had any issues in my department for billing and invoices or scheduling appointments.

We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change.

Handyman

Project scheduling, invoicing, even shopping lists available to me.  

Report running features of open estimates and completed jobs.

General Manager

Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available.

Customer Support

Invoicing

Reporting

Scheduling

Users report that Kickserv's scheduling capabilities keep teams organized and ensure everyone stays on track throughout production and installation. Reviewers indicate Kickserv makes it easy to schedule appointments, manage daily workflow, and assign tasks, with a visual interface that is intuitive and simple to use. They find scheduling and dispatching technicians straightforward, and appreciate being able to view employee schedules clearly. Users say Kickserv helps with time management, though some mention scheduling multiple job steps can be tedious and request more color-coding options. Of the 22 Kickserv users who gave detailed accounts of their use of Scheduling, 95% rated this feature as important or highly important.

Navigation

File and Photo Uploads

Organization

Updates and Improvements

Estimates and Invoices

Ease of Use

Frequent reliability problems

66% of reviewers feel negative about Bugs and Issues. Reviewers report frequent glitches, unexplained errors, and system outages that disrupt their workflow. Users indicate that the software can be unreliable, with problems such as connection losses, crashes, and persistent error messages. Some reviewers feel frustrated by the lack of clear explanations for errors and slow resolution of ongoing issues. They say these technical problems make it difficult to trust the system for daily operations and often require inconvenient workarounds to continue their work.

Unreliable mobile experience

This is a serious problem for us. Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting.

50% of reviewers feel negative about the Mobile App. Users report that the app is prone to crashes, glitches, and inconsistent performance, especially on Android devices. Reviewers indicate that technicians in the field struggle with login issues, limited functionality, and problems caused by poor phone reception. Some users say the mobile interface is not as user-friendly as the desktop version and that differences between platforms create confusion. They find that these issues hinder real-time updates and make it challenging for field staff to perform essential tasks efficiently.

Comprehensive customer oversight

OFFICE MANAGER/BOOK-KEEPER

I like the fact that we can track the history of our customer's and review previous work performed.  

87% of reviewers feel positive about Customer Tracking. Users say the software helps them keep detailed records of customer information, job histories, and technician assignments. Reviewers appreciate being able to track job progress, employee locations, and follow up on invoices efficiently. They indicate that the ability to search customer databases and view audit trails streamlines their workflow. Some users report that tracking leads, jobs, and employee time is beneficial for payroll and resource management. They find that moving from paper or spreadsheets to this system improves organization and accountability.

Enhanced workflow organization

85% of reviewers feel positive about Organization. Reviewers indicate that the software helps them manage complex operations, keeping teams and projects organized across multiple locations. Users appreciate how it improves efficiency, exposes workflow inefficiencies, and consolidates business processes. They say the tool allows for better task management, easy access to information, and smooth communication among staff. Some reviewers find that it makes day-to-day operations more manageable and helps them stay on top of tasks, ultimately contributing to a more productive and organized business environment.

Minimal training required

Repair Shop Manager

It is easy to use so even new hires are up and running with minimal instruction with regards to the app.

91% of reviewers feel positive about Ease of Use. Reviewers appreciate that the software is intuitive and straightforward, allowing even new hires or less tech-savvy users to quickly adapt with little formal training. Users think the interface is simple to navigate and that the learning curve is minimal, making daily operations smoother. They indicate that training staff is efficient and that ongoing use becomes easier over time. Some reviewers find that the system’s simplicity helps them focus on their work rather than struggling with technology, and they value the availability of support and educational resources.

Freelancers

Small Business

Most reviewers indicate Kickserv offers strong value for money, highlighting its affordable pricing, robust feature set, and suitability for businesses of various sizes. They appreciate that essential functionalities are included without requiring costly customizations or additional fees, and they find the software competitively priced compared to alternatives. Some users say the platform is especially attractive for startups due to its low entry cost. However, a few reviewers feel certain fees, such as credit card processing or desktop access, are higher than expected, and some report that occasional glitches detract from the perceived value.

KickServ

FieldRoutes

Finally, a field service software solution that makes life easier and delivers all the features you need without all the hassle. Acquire more customers, simplify your process, get paid on time, and track your results with FieldRoutes automation tools. Leave your competition in the dust and achieve

Briostack

Briostack is all-in-one field service software for pest control and lawn care. Automate recurring fertilization, weed control, and pest jobs. Schedule, invoice, optimize routes, and run your business paperless—with easy mobile tools and customer engagement built in.


RealGreen

The automated and integrated RealGreen system was created with the green sector in mind. You can cut expenditures by 5% by implementing RealGreen solutions. We'll support you in becoming more productive, working more quickly, and supporting your company's growth in the face of competition.

PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management & tracking, billing, and more

Quotes/Estimates

Dispatch Management

Routing

Pest Activity Tracking

Fleet Management

Job Scheduling

Reviewers appreciate PestPac's wide range of features and some find it reasonably priced compared to certain competitors. However, many reviewers feel it is expensive due to module-based pricing, frequent add-on costs, and high fees. Users report frustration with contracts, unexpected charges, and extra fees for training or support. Some reviewers find the value lacking compared to less costly alternatives.

By industry, PestPac reviewers are most commonly professionals in consumer services (58%). The most frequent use case for PestPac cited by reviewers is pest control (74% of reviewers).

PestPac

Emerging

Growing

Enterprise

Pest control technician

For one, the number one feature that I loved about past was the simple fact that when I do pest control, I am able to actually reopen the service ticket and make adjustments if I forgot something a previous pest control application. Once you close out the ticket you cannot go back in and make adjustments or add any notes or pictures to it but with this one you definitely can as long as it doesn’t get uploaded and removed from your schedule usually I have about 24 hours to Make any tweaks or adjustments or add anything or take away from the service ticket .

Operator

Although this seems to be every software we have tried, the ability to keep clocked in once midnight occurs for overnight shifts without having to time out and time back in again.  

Easy to generate any report we want or put in materials, or customize anything especially pesticide reporting which is a huge deal for us.  

Hr manager

The only main challenge is when you have questions and call the help center you get people that seem the know nothing about pestpac and always need to open a ticket to get your answer resolved.

From the start, the salesperson, [sensitive content hidden] , told me, "I could cut my input time down and post my payments, and we could send out bills on the first of the month with no problem."

The migration process is expensive, incomplete and requires extreme manual work by the user daily...

We were sold a data migration service with our transition from WorkWave Service.

He said, "We needed to get the 45-minute meetings started so I would not have to pay the $399.99 for not starting."

office manager

They have helped us through step by step every time we've called so we don't understand why people say there's no support.

From the first meeting, I asked over and over how I do the 3 things I need to do to see if this is something I want to continue with; she would say, "Oh, we are getting to that in a couple of weeks."I was like, but I need to know if I want to use this.

VP Finance

Customer facing side is lacking for multi unit module

We have never had a problem with support either if there was an issue.  

Director of Corporate operations

The colors for the scheduler could be better

Customer Service Manager

That u can always call will concerns and they try to make things better for their users

I will have to get an attorney to get out of this because I will not pay them for something we are not using.

After signing the agreement that [sensitive content hidden]  said was to set me up with a startup person, I would not be held to it.

We would be using a lot more features if they were not so expensive.

Well, it took five meetings over the phone for 45 minutes to figure out NO; it is not what

Overall a well rounded product that helps with the daily workflow

So, I started the 45-minute meetings over the phone.

I feel like the back end is not user friendly and rather convoluted.

I love how easy it is to scheudle services when using the color coded quick scheduler!

The many features can be overwhelming but I understand that's the nature of powerful tools

Sure) I signed it but told him I couldn't start till the end of May first of June.

Customer Service Representative

How versatile the mobile app and desktop is.

Customer Service Assistant Manager

I am eager to join the commutation center session to learn more.

Service has definitely gotten slower but in general I am happy with the software.

Trainings available I love the Commercial part of the program.

How expensive all the add on features are.

Manager

Great with troubleshooting and quick on a solution

They told me my cards would transfer over to sell me (they didn’t almost putting my out of business), they made tons of promises that were not kept, they were WAY more expensive that sold as you keep having to pay for other functionalities to make anything work.

I cant believe how great Jobber is with great customer service.

Senior Client Manager CPA

Collections

Bookkeeping

We had a good time learning from other groups

branch manager

after months of use and a nightmare to imput information with little help from new people on support that didnt know what to do either, we started to pull reports to see where our progress was.

Office Coordinator

Sometimes my call will just to talk out loud a situation to get assistance with reassuring the correct steps or to think outside the box and come up with an alternate solution.

Co-owner

The software impacts all areas of our operation including scheduling, routing, A/R, marketing, sales, reporting, etc..

Owner/operator 

They took advantage of my ignorance and instead of helping me grow my business, they insured my failure.

Some items I wish were customizable to my exact needs.

However the harrassing emails want me to pay the balance of the contract at once and not have access to any records is really unnecessary and rather disappointing.

Kickserv vs PestPac Comparison (2026)

Kickserv

PestPac

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives