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PestPac
5
126
4
60
3
25
2
9
1
35
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Field service software for pest control businesses
Table of Contents
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PestPac - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
PestPac overview
Based on 255 verified user reviews
What is PestPac?
By industry, PestPac reviewers are most commonly professionals in consumer services (57%). The most frequent use case for PestPac cited by reviewers is pest control (77% of reviewers).
What do users say about PestPac pricing?
Some reviewers find PestPac reasonably priced and appreciate the wide range of features that help save on labor costs. However, users report high base rates, costly add-ons, hidden fees, and frustration with expensive contracts and migration processes.
Starting price
Pros & Cons
Features
Scheduling
Customer Support
Phone Support
Sales and Agreements
Pricing
PestPac’s user interface
PestPac review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
3.9
Ease of use
3.6
Customer support
3.9
Reviews sentiment
What do users say about PestPac?
Users say PestPac offers comprehensive features for managing pest control businesses, including robust reporting, billing, and customer account management. They appreciate its ability to streamline scheduling, document chemical usage, and provide detailed service histories, which helps them stay organized and compliant. Many find customer support staff friendly and helpful, especially for routine questions, and value the accessible training resources for onboarding new employees.
Reviewers report a steep learning curve, frequent bugs, and a complex setup process, especially with lookup tables and data entry. They feel the software is often not user-friendly, with some describing it as clunky or outdated. Many mention high costs, extra fees for modules, and slow resolution of technical issues.
Select to learn more
Who uses PestPac?
Based on 255 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
PestPac's key features
Most critical features, based on insights from PestPac users:
All PestPac features
Features rating:
PestPac alternatives
PestPac
Starting from
1
GorillaDesk
Starting from
49
Per month
Jobber
Starting from
39
Per month
FieldRoutes
Starting from
350
Per month
PestPac pricing
Pricing plans
Pricing details:
User opinions about PestPac price and value
Value for money rating:
Of 34 reviews that provide robust commentary on PestPac's price and value, mention it in a positive light.
Some reviewers find PestPac reasonably priced and appreciate that it offers a wide range of features, helping them save on labor costs. Some users say they find value in the included functionalities, though they note the software is more expensive than some alternatives. Reviewers indicate that PestPac uses a module-based pricing model, which often leads to extra charges for additional features. Some users report high base rates, costly add-ons, and expensive migration or training processes. They feel locked into contracts and express frustration with hidden fees and the overall high cost compared to competitors.
, and
PestPac integrations (2)
Integrations rated by users
We looked at 255 user reviews to identify which products are mentioned as PestPac integrations and how users feel about them.
Integration rating: 5.0 (1)
“Because PestPac fulfills our needs, and it is more of an optional add on for us to use FieldRoutes”
Chloe L.
CSR
Other top integrations
PestPac customer support
What do users say about PestPac customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of PestPac customer support.
Widely noted by reviewers, PestPac customer support is efficient, timely, and easy to reach when issues arise.
A significant portion of users highlight friendly, knowledgeable reps who patiently resolve questions and provide follow-up.
Frequently reported by users, support is available during onboarding and helps accommodate unique requests or project needs.
A small group of reviewers report slow or unhelpful responses, especially for complex issues or outside standard support hours.
Support options
Training options
To see what individual users say about PestPac's customer support, check out the review snippets below.
“We were sold a data migration service with our transition from WorkWave Service.”
Ron H.
Ceo
“Service has definitely gotten slower but in general I am happy with the software.”
Bob T.
Owner
“Customer facing side is lacking for multi unit module”
Michael T.
VP Finance
PestPac FAQs
PestPac has the following typical customers:
Small Business, Large Enterprises, Mid-size Business, Freelancers
These products have better value for money
Q. What is PestPac used for?
PestPac is a cloud-based solution from WorkWave, designed for pest control businesses, which includes tools for appointment scheduling, route optimization, dispatching, vehicle tracking, inventory management and materials tracking, billing and invoicing, payment processing, reporting, marketing, feedback collection, and more. Native apps for iOS and Android allow technicians to access information on appointments, accounts, and services, record usage of materials, capture customer signatures, collect payments through integrated credit card processing, and print or email inspection reports while out in the field. PestPac’s work order management system allows users to manage one-off and recurring jobs, including monthly, quarterly, and annual services. Built-in standard service options can be used, or users can add their own services with names, descriptions, frequencies, pricing, tax details, and more. Service programs can also be created for jobs requiring multiple visits, such as bed bugs or mosquitos, with work orders automatically generated based on the specified start and end dates. The multi-unit management module enables users to track services for multi-unit buildings, whether residential or commercial, with the ability to automate follow-ups and track multiple units and devices. PestPac includes customer account access, through which residential customers can view their recent and upcoming services, service history, account statement, material usage history, pest findings, and device inspections, and also update their billing information, make payments, and schedule services. Customers can also rate technicians and appointments, and provide feedback, with feedback requests sent automatically at a frequency defined by users.
Q. Does PestPac support mobile devices?
PestPac supports the following devices:
Android, iPad, iPhone
Q. What level of support does PestPac offer?
PestPac offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat
