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Field service software for pest control businesses

(5)

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PestPac Pricing, Features, Reviews and Alternatives

PestPac product overview

Price starts from

1

What is PestPac?

PestPac is a cloud-based solution from WorkWave, designed for pest control businesses, which includes tools for appointment scheduling, route optimization, dispatching, vehicle tracking, inventory management and materials tracking, billing and invoicing, payment processing, reporting, marketing, feedback collection, and more. Native apps for iOS and Android allow technicians to access information on appointments, accounts, and services, record usage of materials, capture customer signatures, collect payments through integrated credit card processing, and print or email inspection reports while out in the field.

Key benefits of using PestPac

  • A module for tracking services in multi-unit buildings can be used for work in apartment buildings, hospitals, dormitories, and more.

  • The executive dashboard gives users an overview of technician production, performance percentages and overall numbers, reports on budget and revenue, real-time lead pipeline progress, and daily business statistics summaries.

  • A route optimization system analyzes appointments and finds optimal appointment slots for last-minute bookings, as well as optimizing planning across single and multiple days with dynamic route redistribution and multi-day appointment scheduling.

  • Alerts can be sent automatically to users, in a variety of situations, including when a geofence (virtual perimeter) is crossed, if vehicles are used outside of their authorized hours, for harsh or excessive acceleration, braking, or cornering, and if a driver either breaks a posted speed limit or crosses a predetermined speed threshold.

  • Customer feedback can be automatically requested by email, with users able to control the frequency of requests, and a reviews widget enables users to showcase positive reviews on their website.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Phone Support
    Email/Help Desk
    Chat

    Training options

    Live Online
    In Person
    Documentation
    Webinars
    Videos

    PestPac pricing information

    Value for money

    3.8

    /5

    231

    Starting from

    1

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    PestPac features

    Functionality

    3.9

    /5

    231

    Total features

    46

    3 categories

    Most valued features by users

    Activity Dashboard
    Alerts/Notifications
    Third-Party Integrations
    Reporting & Statistics
    API
    Customizable Reports
    Workflow Management
    Real-Time Data

    Functionality contenders

    PestPac users reviews

    Overall Rating

    3.9

    /5

    231

    Positive reviews

    72

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.15/10
    Rating distribution

    5

    4

    3

    2

    1

    114

    53

    24

    8

    32

    Pros
    I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible.
    I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.
    I liked that it was pretty consistent and very user friendly. I was able to get things done easily because I felt like it was easy to maneuver.
    Cons
    Try and cancel your subscription they will send you a threatening email reminding you of their auto renewal policy and your obligated to pay off your remain contract or be sent to collections.
    There are many little mistakes with no evidence of fixing them. The pre-ceding screen to select my industry for example, Pest Control wasn’t even an option.
    Keep it simple stupid is my title because this software does everything but that.

    Overall rating contenders

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    Adam G.

    Mgr

    Real Estate, 1-10 employees

    Review source

    Overall Rating

    Used for a pest control start up

    Reviewed 3 years ago

    Transcript

    Adam G.: My name is Adam. I work as the operations lead for a company in the pest control industry, reviewing...

    NL
    AvatarImg

    Natalie L.

    Office Coordinator

    Business Supplies and Equipment, 11-50 employees

    Review source

    Overall Rating

    Best Customer Support

    Reviewed 3 years ago

    Transcript

    Natalie: Hi, my name is Natalie. I'm an office coordinator. I rate PestPac a five. For more reviews like...

    MV
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    Mary V.

    Consumer Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    After 15 years, I'm Still Happy with Choosing PestPac

    Reviewed 5 years ago

    The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to help me find a solution to how I want to use the system and will be clear when my requests are not obtainable. They believe in their product and appreciate suggestions that can help to advance the usability of the software. Since we're close in proximity to their home office, their Project Managers have gone into the field with our Technicians just to observe how we are using the software and how it can be improved.

    Pros

    The PestPac product is very expansive. It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes. Also, as extensive as the system is, it is not terribly difficult to use and understand. I appreciate that WorkWave is always making tweaks and modifications to improve performance and usability.

    Cons

    There is so many faucets to this software which is great, but sometimes overwhelming. You don't always know where to find the option change you are looking for, or if it exists. It's also difficult to know in advance how one set-up or change in selection will impact bill/work routing/reporting. Also, there isn't always help on a page, or the help is not helpful. I do think in the past that some new...

    Vendor response

    Hi Mary - Thank you so much for your review, we are glad to hear you are still finding success with our software after 15 years!

    BS
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    Brad S.

    Consumer Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great software

    Reviewed 3 years ago

    We love Pestpac! My employees can work from home if needed because it is in the cloud. The pestpac mobile app allows my technicians and sales staff to work entirely with iphones and ipads. No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the office. Also, the customer support is quick, efficient, and will stay with us until our questions are anwered.

    Pros

    Pestpac software has transformed my business of the last five years. During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, digital sales presentations in the field, and streamlined contacting our customers with their automated texting feature. As a result, my revenues have gone up by 50% while adding very few employees.

    Cons

    There seems to be a larger learning curve for implementing add on software features. It usually takes us longer to implement, but is always worth it in the end.

    Vendor response

    Hi Brad! Thank you for your review. We are so happy that PestPac has transformed your business! We love to hear success stories like you increasing your revenue by 50%, congratulations! We are also glad that PestPac was able to help you adapt to mobile and remote work. We look forward to our continued relationship with Preferred Pest Control.

    JS
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    Jennifer S.

    Consumer Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    PestPac - How we feel after using for 3 years...

    Reviewed 5 years ago

    Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can and can't do. For example, the Dashboard just doesn't work for us. I want to know how many cancels I have per month - true cancels - but the Dashboard will tell me how many deletes, how many deactivates, etc. I just want to know my losses - so I have to pull separate reports that I put in Excel to create my own accurate dashboard. I feel comfortable using PestPac and know what it's limitations are - and I know how to compensate for them - However, the inability to bill monthly is killing us. If this is not something that PestPac can fix quickly I'm afraid we will be looking at switching software.

    Pros

    I like that I can do everything from send out estimates/leads to see my customer calls pop up on my screen, to hitting three buttons to run renewals. I like that I can get almost any data I need. I like that the customer support teams is very helpful, knowledgeable and friendly. PestPac offers a single solution to run a pest control and lawn care business. I like the levels of permission as a manager that I can give to my staff. I LOVE the task feature and the call features. I love that lead management is integrated with the set up and I don't have to enter information twice. I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

    Cons

    The main reason we are even considering switching from PestPac is because I cannot bill on a subscription basis from the account. Meaning, if I set up 2 payment plans - because my customer has 2 different services with my company (ie. pest and lawn) that when on autobill it charges my customers twice. This is a nightmare!! We have lost customers because they don't understand why we can't give them...

    MK
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    Marsha K.

    Consumer Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great tools and addition to any pest control company

    Reviewed 5 years ago

    In general, I LOVE pest pac. It has made our business so much better by using it. I would highly recommend to anyone looking for pest control software. There are so many tools and pieces to use and add it you want, it is GREAT!

    Pros

    Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally. Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business.

    Cons

    Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me.

    JE
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    John E.

    Consumer Services, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Capabilities Exceed Our Use

    Reviewed 5 years ago

    Just having a program that encompasses all our needs to track scheduling and history of services along with the ease of use is very beneficial.

    Pros

    Very intuitive, with a multitude of features. Tutorials are useful to train new office staff and software provides a vast array of information to store for customer database. Having our customer database stored securely off-site is a plus. The capabilities of the program far exceed what our company has utilize as of yet, this is a good thing to have more capabilities than less.

    Cons

    Having to purchase licences for each user. Some of the forms we print having to go on specific paper is a draw back.

    Vendor response

    Hi John - Thank you so much for the great review! We are so glad to hear you are finding success with our software!

    PestPac FAQs

    Q. What type of pricing plans does PestPac offer?

    PestPac has the following pricing plans:
    Starting from: $1.00


    Q. Who are the typical users of PestPac?

    PestPac has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does PestPac support?

    PestPac supports the following languages:
    English


    Q. Does PestPac support mobile devices?

    PestPac supports the following devices:
    Android, iPad, iPhone


    Q. Does PestPac offer an API?

    Yes, PestPac has an API available for use.


    Q. What other apps does PestPac integrate with?

    PestPac integrates with the following applications:
    SalesRabbit, QuickBooks Online Advanced


    Q. What level of support does PestPac offer?

    PestPac offers the following support options:
    FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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