Lost and Found Manager Pricing, Features, Reviews & Comparison of Alternatives

Lost and Found Manager

Online software for the management of lost and found items

5.0/5 (2 reviews)

Lost and Found Manager overview

What is Lost and Found Manager?

Lost and Found Manager is an online, cloud-based facility services solution that sits within the global Have it Back lost and found community. This worldwide meta-search engine and dedicated virtual platform assists private individuals and organizations with placing lost items back into the hands of rightful owners. Lost and Found Manager provides an administrative front-end for cataloging items and public inquiries, making matches, while also handling the logistics of processing returns. Found items can be added initially using a field-based form or via an image recognition system that automatically identifies item type, brand, color, model etc and location where the object was found.

Lost item inquiry forms can be integrated into websites via iFrame to assist customers, before smart matching uses probability to automatically suggest likely ownership. Communication and authentication is aided here with integrated online chat capabilities while any handover of matched items to owners or authorized third parties is recorded with the software's document management functionality. Additionally, the Handling Gateway supports the shipping and payment process (where necessary) with the documented billing of fees and also the generation of shipping labels. Other notable features within the Lost and Found Software include a task list for defining specific procedures around particular items, customizable categories, history tracking, plus role-based user management. An auction and charity module also allows organizations to set up auction or charitable packages of unclaimed items, exportable as Excel spreadsheets, that can then be re-imported where required after the event.

Pricing

Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Germany

Supported languages

English, German
Lost and Found Manager screenshot: Have It Back's Lost & Found software provides features for cataloguing and producing label stickers for physically storing and identifying found itemsPowerful Lost and Found SoftwareLost and Found Manager screenshot: Found items can be added into the system by using a typical field-based form or via image recognition technology for identifying and describing the physical objectLost and Found Manager screenshot: Lost item inquiries can be submitted by customers via website forms and are then directly registered within in the Lost and Found App for finding possible matchesLost and Found Manager screenshot: Make sure you reach your customers and reunite them with their property with SMS and Email. Lost and Found Manager screenshot: The software is mobile optimized for use on devices such as tablets and smartphones.Lost and Found Manager screenshot: DIY SafeBags — Register Found Items in Seconds for Pennies
Don’t make it complicated. Why produce or order expensive SafeBags with barcodes and numbers printed directly on them? Your Lost and Found Operations could be so much easier and faster!

Lost and Found Manager user reviews

Excellent
2

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Anna Pires De Campos

A++ for service, features and usability

Used daily for 1-2 years
Reviewed 2020-03-27
Review Source: Capterra

Great contact with the software team who are keen to assist and even implement new functions or customize certain parts to make our work easier.

Pros
Our cusotmers of course appreciate the increased return rate. For us, the software really decreased the amount of time and effort we have to put into matching found property with their owners. That gives us so much more time to serve our cusotmers. The features I'd like to point out are image recognition (take a picture of an item and the technology actually recognizes and categorizes it), automatic matching of items and owners and the return portal (shipping + payment).

Cons
There could be more languages offered, though this seems to be an issue being tackled at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jörg Sattler

Can only fully recommend for international airport environment

Used daily for 2+ years
Reviewed 2020-12-11
Review Source: Capterra

Very nice piece of software and a very enthusiastic team that always has an open ear for updates, new features or improvements that then actually get done.

Pros
Great team behind the software that helped us really customise everything exactly how we needed it.

Cons
We didn't want the solution hosted on AWS, which was finally possible, but only after long discussions

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Lost and Found Manager pricing

Pricing options
Free
Subscription
Free trial
View Pricing Plans

Free to use up to 1,500 entries per year

Lost and Found Manager features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Customizable Reporting
Data Import/Export
Real Time Data
Real Time Reporting

Audit Trail (353 other apps)
Auditing (393 other apps)
Billing & Invoicing (334 other apps)
Compliance Management (446 other apps)
Document Management (381 other apps)
Document Storage (349 other apps)
Inventory Management (495 other apps)
Inventory Tracking (371 other apps)
Monitoring (346 other apps)
Reporting & Statistics (625 other apps)
Third Party Integration (500 other apps)
Workflow Management (476 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Lost and Found Manager

Key features of Lost and Found Manager

  • Unclaimed items management
  • Automatic matching
  • Photo gallery
  • Cross-database search
  • Image recognition
  • Category management
  • Historical reporting
  • Change tracking
  • Database access
  • History tracking
  • Label printing
  • Labeling
  • Mobile integration
  • Returns management
  • Search functionality
  • Shipping labels
  • Shipping management
  • Task planning
  • Website integration
  • Recognition management
  • Customizable categories
  • Data import / export
  • Online catalog
  • Chat
  • Role-based permissions
  • Web forms
  • Built-in database
  • Auction management
  • Auto-matching
  • Cataloging
  • Metadata tagging
  • Automatic recognition
  • Tagging
  • Task management
  • User management
View All Features

Benefits

Have it Back's cloud-based Lost and Found Software connects into a large global lost and found repository, utilizing smart matching to automatically pair found items back with owners using probability-based algorithms.

The system provides image recognition technology that automatically identifies the type of found item, physical description, branding, serial numbers, any ID information and also location data pertaining to where the item was found.

Customer communication is assisted by an integrated online chat module that allows administrators to authenticate matched items with rightful owners without the need for making phone calls, sending emails or posting letters etc.

The Return Handling Gateway provides a payment processing and shipping management hub for the return of lost and found items, partnering with multiple shipment providers while also handling the billing of fees and generation of shipping labels.

Self-service access supports public-facing engagement with the process, while mobile optimization and the native Have it Back - Lost and Found app for Android devices allows for active search of lost items while on the move.