mHelpDesk vs ShiftWizard

Verizon Connect

Limble

ServiceTitan

adam.ai

Coolfire Core

NurseGrid Manager

Compare mHelpDesk and ShiftWizard based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Limble is a web-based and mobile computerized maintenance management system (CMMS) designed for businesses and facilities of all sizes across a variety of industries. Key features include asset management, preventative maintenance management, and work order management.

Verizon Connect is a cloud-based software designed for businesses of all sizes that helps manage vehicles, drivers, equipment and jobs.

ServiceTitan is a cloud-based field service management solution that proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies

mHelpDesk is a cloud and mobile-based field service management software that assists with job tracking and invoicing. Users can access customer information from any device. Key features include quoting, scheduling, job tracking, billing and invoicing, electronic payments, QuickBooks integration, and more.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Add & Edit Photos

Alerts/Escalation

Alerts/Notifications

Appointment Scheduling

Approval Process Control

Asset Tracking

Audit Management

Audit Trail

Automated Quoting

Automated Scheduling

Automatic Backup

Automatic Time Capture

Availability Management

Billing & Invoicing

Business Process Automation

Calendar Management

Calendar Sync

Calibration Management

Catalog Management

Client Management

Client Portal

Comment Library

Commercial Inspections

Commercial/Industrial

Configuration Management

Contact Database

Contact Management

Contract/License Management

Cost Database

Cost Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Data Visualization

Discount Management

Dispatch Management

Document Management

Drag & Drop

Electronic Payments

Electronic Signature

Email Management

Email Reminders

Employee Database

Employee Management

Employee Scheduling

Equipment Maintenance

Equipment Management

Equipment Tracking

Estimating

Event Calendar

Facility Scheduling

File Storage

Financial Management

Fixed Asset Management

Fleet Management

For Commercial and/or Industrial Electrical Contractors

For HVAC Companies

For Mechanical Equipment

For Plumbing Industry

Forms Management

Groundskeeping Management

Group Scheduling

Historical Reporting

Incident Management

Inspection Management

Intake Management

Interaction Tracking

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Invoice Management

Irrigation Tracking

IT Asset Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Key & Lock Management

Labor Rates

Landscape Design

Lead Management

Location Tracking

Maintenance Scheduling

mHelpDesk

Android

Linux

Web-based

Windows

iPad

iPhone

Operations

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.

Owner

Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.

President

The free trial,  the ease of setup and very reasonable price,  along with supreme customer support;  I could not have asked for a better company and product.

We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.

The product is a great concept, and when we first started, it was good. The form is very intuitive, easy to change, like the workflow system.

Office Manager

No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.

Tax Consultant

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.

Good service industry tool  and a small business must have for techs, work orders and mamanging pretty much everything.

The product is very easy to use. The report section is terrific, especially when looking for errors and omissions done by other users.

The calendar integration with Google worked well and the appointment processing flow was good enough. Invoicing and job dollar tracking worked OK as well.

Service Manager

Building jobs and estimates. Sales department is good.

Cleaner

My overall experience was great It managed everything that i needed without me having to leave this platform at any time.

System is EXTREMELY LIMITED in what it can actually do.

Their customer service team answers and solves issues within minutes. They definitely know their software and ways to make it fit your needs.

Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account.

mHelpDesk screenshot: mHelpDesk Reports

mHelpDesk screenshot: mHelpDesk Service Items

mHelpDesk screenshot: mHelpDesk Invoices

mHelpDesk screenshot: mHelpDesk Estimates

mHelpDesk screenshot: mHelpDesk Menu

mHelpDesk screenshot: mHelpDesk Dashboard

mHelpDesk screenshot: mHelpDesk Work Orders

Freelancers

Large Enterprises

Mid Size Business

Small Business

NurseGrid Manager helps nurse managers publish & distribute schedules, fill open shifts, approve swaps, & direct message their nurses in real time

An intelligent governance ecosystem that empowers leaders to move, decide, and govern with confidence in the era of AI

Coolfire Core is a powerful software solution designed to help companies defeat operational chaos and streamline manual work. By simplifying work management inside and outside the organization, Coolfire Core enables businesses to get more done, optimize the bottom line, and improve overall customer satisfaction.

ShiftWizard is a cloud-based nurse scheduling solution that enables healthcare organizations to streamline processes related to staff management, employee communications, incentives, shift swapping, and more.

Attendance Management

Biometric Recognition

Clock In/Out

Communication Management

Dashboard

Float Pool Management

Forecasting

Labor Cost Calculator

Labor Cost Reporting

Labor Forecasting

Labor Management

Messaging

Messaging/Shift Dispatching

Mobile Access

Multi-Location

Online Scheduling

Online Time Clock

Overtime Calculation

Predictive Analytics

Reporting/Analytics

Shift Scheduling

Shift Swapping

Skills Tracking

Task Progress Tracking

Task Scheduling

Third-Party Integrations

Time Tracking

ShiftWizard

Overall, the experience has been good, definitely better than what we were using prior. Always room for improvement but so far so good.

Team Lead

Overall pretty good, haven't had as many issues as we did on the first year. New products like Census seem to be helpful.

RADIOLOGY TECHNOLOGIST

LOGS YOU OUT WAY TOO OFTEN, SWITCHING SHIFTS CAN BE DIFFICULT AND CONFUSING.

Systems Adminstrator

ShiftWizard gives us the ability to manage our Help Desk shifts and coordinate Time Off Requests. It is simple and easy to use.

Therapy supervisor

I also like the list of birthdays. The calendar showing my staff off for the week is helpful.

Occupational Therapist

Easy to use, very user friendly. You can see when you are scheduled and pick up when you need more.

How user friendly it is and how easy it is to access on my mobile device.

I dont like how we can not trade or post shifts that we are unable to work.

Nurse Tech

The integrated calendar updates are a great addition. I don't have to add/change shifts in my Google calendar; changes appear automatically.

Too many updates that sometimes cause issues with the current system. Leads to stability problems.

Registered Nurse

Easy to use and navigate. I like that you are still able to see who all works throughout the day.

For the most part it is a good scheduling app. There are things that could be easier and better tech help but again overall it works for us.

mHelpDesk vs ShiftWizard Comparison (2026)

mHelpDesk vs ShiftWizard Comparison (2026)

mHelpDesk

ShiftWizard

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives