mHelpDesk Software Pricing & Features

mHelpDesk

Win more jobs and grow your business with mHelpDesk!

4.35/5 (637 reviews)

mHelpDesk overview

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!
www.mhelpdesk.com

Pricing

Pricing options
Free trial
Open-source
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
mHelpDesk screenshot: mHelpDesk ReportsmHelpDesk 30 SecondmHelpDesk screenshot: mHelpDesk Service ItemsmHelpDesk screenshot: mHelpDesk InvoicesmHelpDesk screenshot: mHelpDesk EstimatesmHelpDesk screenshot: mHelpDesk MenumHelpDesk screenshot: mHelpDesk DashboardmHelpDesk screenshot: mHelpDesk Work Orders

mHelpDesk reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.3
  4.5
Sigrid Ruppert

Reports

Used daily for 1-2 years
Reviewed 2018-04-04
Review Source: Capterra

- great customer service availability by phone and online chat. - easy scheduling. - mobile app for technicians on the road.With the help of the support team I was able to filter out a list of customers that live in a certain region. Our out of town customers are grouped by areas. In order to send those customers a reminder email or reminder cards we need to filter them from mHelp. The report feature is too restricted and didn't help us. Then finally I had someone on the phone that told me to create a new selection under Customers. I selected the cities that are on that route and listed all of them separately. And voila, I had a list of customers that I was able to export to excel.

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mHelpDesk

Win more jobs and grow your business with mHelpDesk!

Stuart Standring

Could be great if they tried

Reviewed 2014-04-16
Review Source: GetApp

As a user, I can be their best critic, tester and advocate of their product, but the impression I get is that mhelpdesk do not particularly care, as long as they are getting their money. I have a raft of bugs and issues that I've been dealing with since November, which still are not fully resolved - I won't bore everyone with the details, but; one of the big ones is to do with timezones. If you live in the UK, or generally outside of USA, you're not in luck. The settings do not carry through correctly to email appointments sent to 'Technicians'. Hence an appointment always appears in the calendar 4 hours or so in advance of the time you actually requested. I actually cancelled my subscription this year, as I just was not getting anywhere with the support - I was writing long emails and getting nothing sorted. After I cancelled there was a sudden flurry of activity and they almost got the problem sorted out - they gave me a temporary workaround (so I re-subcribed). This issue is still not properly resolved. In addition, the app doesn't currently support an offline mode - hence it doesn't work if there isn't an internet connection, or if it temporarily loses the connection. The data looks like it's synchronised, but in fact it's lost. The files tab in the app, actually only supports images, which is a shame as the web version supports many other file types - which would be really useful to share with my guys on the road. It's a real shame, as overall the product has so much potential, the principle is very good. But, if only they would take more notice of the users that are using the product and actually get the small glitches sorted out, they might actually have a great product.

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mHelpDesk

Win more jobs and grow your business with mHelpDesk!

Beth Thorpe

Looks good, doesn't work- waste of time and money

Used daily for 1-2 years
Reviewed 2018-01-22
Review Source: Software Advice

I spent a year shopping for a program, speaking with sales and doing demos. This won out on every aspect. Unfortunately nothing was as it seemed. We spent a lot of time implementing in training, only to find out months later when we started using it regularly that it actually doesn't work. It's like a bad relationship that you can't break up with because you feel you invested too much time into it. However, like a bad relationship you can't let it ruin your life. I lost thousands of dollars, hours of unbillable labor, most recently a client and a very big job because we appear inept (from relying on MHelp). I'm breaking up and moving on. Probably filing reports with the AG and BBB. There would be many pros if everything in this app actually worked. It looks good, but clearly it's just packaging. It's glitchy and you won't find out until after spending hours and hours of labor getting it set up

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mHelpDesk

Win more jobs and grow your business with mHelpDesk!

Michael Shost

mHelpDesk a solid tool for MSPs

Used daily for 6-12 months
Reviewed 2017-02-17
Review Source: Software Advice

mHelpDesk has been a welcomed addition to our operations. In vetting the product it was challenging getting accurate information about how we wished to use the tool. We integrate it with QB and use QB Advanced Inventory for our inventory mgmt. It has been challenging getting the functionality we desire from the inventory module through the mHD UI. Since rolling it out, the core functionality is working well. The enhancements specific to our operations have been less successful. The fact that the mHD team is constantly gathering feedback and augmenting functionality makes me more confident that we will eventually be able to use it as we intended to use it from the onset. The forthcoming API is a big part of this.Easy association of work orders with easy to produce estimates & invoicing. Customizations are easily achievable via a user facing settings interface which is quite intuitive. Support has been very responsive to our requests. We may not always get the answers we wish we would get but support is quite robust. mHD is always gathering info from the users and adding functionality. We are greatly anticipating the API.

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mHelpDesk

Win more jobs and grow your business with mHelpDesk!

Olivia Stead

Just about the easiest system in the world to use!

Used daily for less than 6 months
Reviewed 2018-02-06
Review Source: Software Advice

I researched quite a few different comparable products and this is by far the best. I have a very small business with a staff that HATES technology and change and they are even capable of using this system. It's Crazy Easy to use! You can manage your "people" in one spot. I can see my customers and staff's profile in the click of a button. I can organize my techs work by "Jobs" that connect right to their schedules. The estimates are professional and accurate. I can hide details that I don't want to share with my customers on any "template" I need to. It is very easy to customize your templates. You can search by any piece of info you have (name, phone number, email, address etc.). The reports are extremely easy to run and very detailed. The app Has a functioning offline mode for when there is no service. The app and online version give you the option to see other peoples schedule (if they have permission). The app used google maps so it is always up to date. I can hide confidential info from my techs based on permission. My people can clock in and out right from their phones. It is compatible with quick books. I can easily calculate my markups right from the estimate screen. The customer service is absolutely unbeatable. They are always there during business hours. Everyone I speak with fixes my problems right away no matter if it is in a chat screen or over the phone. Lastly everyone I speak with is clear and concise. I am speaking to people that know what they are doing.

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mHelpDesk

Win more jobs and grow your business with mHelpDesk!

mHelpDesk pricing

Pricing options
Free trial
Open-source
Subscription
View Pricing Plans

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

Pricing Comparison

How does mHelpDesk compare with other Operations Management apps?

Subscription plan?

mHelpDesk



99% of apps offer a
subscription plan

Free trial?

mHelpDesk



80% of apps have a
free trial

Freemium plan?

mHelpDesk



20% of apps have a
freemium plan

Pricing Comparison

Operations Management app prices shown are $/month

Please note: For comparison purposes the price for mHelpDesk has been scaled monthly. Actual price is $/per year




mHelpDesk Pricing Reviews

Pros
  • price
  • Easy to add jobs and customers
  • Price Features Support Ease of Use
  • Customization Price Options offered easy to setup
Cons
  • Can't think of any
  • lack of cutomization
  • None that I can think of....its a great company
  • Any issues I have had support has been prompt if addressing.
89%
recommended this to a friend or a colleague

mHelpDesk features

API
Activity Dashboard
Activity Tracking
Auditing
Automatic Notifications
Custom Fields
Customizable Reporting
Data Import/Export
Invoice Management
Multi-Location
Real Time Data
Real Time Reporting

Compliance Management (166 other apps)
Document Storage (151 other apps)
Inventory Management (177 other apps)
Inventory Tracking (167 other apps)
Monitoring (162 other apps)
Reporting & Statistics (166 other apps)
Third Party Integration (178 other apps)
Workflow Management (173 other apps)

Competitor Feature Comparison

Mobile apps

iOS App

51 reviews

See all iOS Apps

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

See all Android Apps

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Category Leaders ranking

Reviews
Integrations
Mobile
Media
Security

#9 in Field Service Management (FSM)

View full ranking
58
14
13
17
16

#9 in Business Management

View full ranking
46
14
7
13
0

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

mHelpDesk also features in these categories:

GetApp Analysis

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by avoiding redundant paperwork, tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed more effectively through the field agents’ mobile devices.

This helpful tool can be utilized with great success in all industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning and other kinds of service crews.

The top features of the application include an intuitive home screen that helps users get started right away, seamless integration with Google Maps for monitoring the location of the on-field technicians, a status tracking screen that keeps users constantly updated on the progress of a task, service request online forms for clients and instant billing and invoicing abilities.


What is mHelpDesk?

Mhelpdesk aims at modernizing the way field service teams work and interact with their customers both in terms of billing and the submission of feedback, while also raising the quality of the offered services. This can be achieved through better customer request handling and management of jobs.

The software allows companies to process and address their customer requests fast, thus directly increasing the revenue and providing the basis for further development of their business. Moreover, it provides companies with intuitive customer data that helps speed up invoicing processes.


Who is mHelpDesk for?

Mhelpdesk can be useful for small to medium sized companies that offer on-field services of any kind. Anything from HVAC, plumbing, IT services, and appliance repair to cleaning and janitorial services. Teams can benefit from this software to get appropriately prepared for any particular case, and keep up with a defined schedule.

There are over 10,000 companies that are running their businesses worldwide with the help of Mhelpdesk, seeing shortened billing cycles, greater efficiency and superior time management. Apart from the corporate usage of the software, it can also be advantageous to freelancers who want to stay within certain timelines and strict schedules.


Main features

Simple Scheduling

Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen. Details like customer contact and location information, job name and notes that would help service teams prepare accordingly can be added.

Mhelpdesk is beneficial even from the customer’s perspective. Customers themselves can also schedule a service call by filling a simple online calendar with all the aforementioned details. This online calendar can be integrated with the company's website and users can log-in to schedule a service. This way, the need for more customer service employees is significantly lessened.

Job Tracking

After a job is submitted and approved, it gets transformed into a job item with a distinct tracking number. Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

This decisively decreases the communication costs for a company, as it renders calls pointless. It also helps achieve better time management and planning ahead. In addition to that, field agents will no longer be able to take advantage of the nature of their work and take unscheduled breaks that undermine the overall efficiency and organizational efforts of a company.

Billing and Invoicing

Billing customers for field services is one of the most time-consuming processes. With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.

Templates can be used to personalize invoices and a company logo can be freely added for a more individualized result. Customers can fill the remaining information of the invoice right on the agent's mobile device screen, while virtual signatures are fully supported by the platform as well as instant payment.

Workforce Management

As administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers. With Mhelpdesk, no agents are left inactive and no customers are waiting for extended periods of time to receive the ordered service.

Through the easy to use user interface, administrators can provide critical data and help when such is needed by the agents, while keeping their teams flexible and adaptable to any changes that may be submitted by clients later on.

Location Awareness

With Mhelpdesk, administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location. This way, fuel expenses and customer waiting time are dramatically decreased, while customer satisfaction is elevated to a higher level.

This is possible by using the agent's mobile device GPS sensors and Mhelpdesk's abilities to fully integrate with Google Maps from where it can retract European, UK, US, Australian and Canadian maps. Both agents and customers appear on the map, and jobs are conveniently named so that admins can assign them to the right personnel without having to recourse elsewhere.


Integrations

Mhelpdesk is very interoperable as it boasts an API that can be used to integrate the application with the software tools a company may be using. One important example is the ability to integrate the customers' online service order with any existing website.

Other integrations include the Google Calendar that admins can utilize to schedule jobs and tasks for their field agents, Google Maps that is used to locate customers and agents, and Quickbooks that can receive exported data from Mhelpdesk to be used by accountants.


Pricing

Mhelpdesk comes in four versions that offer a different set of features and abilities. The starter package comes at the price of $30 per month and allows users to manage unlimited number of customers, 25 jobs/month, 25 invoices/month, 1 administrator and $30 for each additional user. The next step is the Pro package that costs $75/month and offers unlimited jobs and invoices, 1 admin and $25 for each new user.

For more advanced needs there is the Business package that costs $149/month and can accommodate up to 5 administrators and charges $20 for each new user. The Enterprise package price ranges based on the actual needs and requirements. There is also a free trial version that lasts 14 days.


Bottom line

  • Job Tracking
  • Agent Location
  • Customer Online Ordering
  • Billing and Invoicing
  • Better Workforce Management

Videos and tutorials

Additional information for mHelpDesk

Key features of mHelpDesk

  • Scheduling
  • Mapping Feature
  • Job Tracking
  • Customized Reporting
  • Billing
  • Professional Custom Quotes/Invoices
  • Invoicing
  • Customer List Importing
  • Quote Management
  • Secure Data Storage
  • Electronic Payments
  • World Class Customer Support
  • Quickbooks Integration
  • Powerful Search Tool
  • Mobile Phone Access
  • File Attachments
  • CRM
  • Website Integration
  • Backed By IAC (NASDAQ: IACI)
  • Signature Management
  • Customer Database
  • Custom Online Database

Benefits

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!