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mHelpDesk
Win more jobs and grow your business with mHelpDesk!
(85)
Q. Who are the typical users of mHelpDesk?
Q. Does mHelpDesk support mobile devices?
Q. What other apps does mHelpDesk integrate with?
Typical customers
Platforms supported
Support options
Training options
Starting from
169
/user
Per month
Starting from
19
Per month
Flat Rate
Value for money
3.9
/5
817
Starting from
169
/user
Per month
Value for money contenders
Functionality
4.0
/5
817
Total features
156
35 categories
Functionality contenders
Overall Rating
4.3
/5
817
Positive reviews
502
187
60
24
44
Overall rating contenders
Brett S.
Used daily for 1-2 years
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Organized our service business and made it much easier to operate
Whenever there is an issue with anything on the program they are super quick to get it fixed and won't stop until it is fixed. There are not a lot of issues, but every program has its glitches. It is also super easy to use and helps keep us very organized.
Sometimes the app does act up but it was much better once we switched our cellular device carrier to one with better coverage
Stacey A.
Used daily for 6-12 months
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For the pricepoint, it is hard to go wrong here. And while we encountered a few things we couldn't make the system do, neither could Salesforce (and SF wanted 10X the price). We are very happy with out decision for this.
You have to REALLY think through how you want your workflow, templates, and in particular how you want to name your products and services. It is a headache to go back and change things. Additionally, the search function is painfully slow and counter productive once you get over ~1000 skus. Their database simply can't handle it.
Thanks Stacey--we really appreciate the feedback and your business!
Ken P.
Construction, 11-50 employees
Used daily for 2+ years
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The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
1. The calendar integration with Google worked well and the appointment processing flow was good enough. 2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider. 3. The support team is pretty responsive and helpful when available. 4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature.
1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances. 2. They tried to change our package processing after we were with them for...
Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer.
Diana R.
Used daily for 2+ years
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It is feature rich for a great price. It is easy to use and has many tutorials (if even needed). The scheduling and invoicing system are terrific.
The search function is not very good. I'm told it will be upgraded, but it has been quite awhile now.
Denise G.
Used daily for 1-2 years
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I would highly recommend this to those in my network outside of my organization. There are plenty of custom features and the customer service team has been excellent thus far. I love that I am able to track every part of a transaction and interaction with guests and clients.
The overall user interface is easy to use but could be a bit updated in look and features within the software.