This is your compare tray
Apps you want to compare will be listed here. Launch a head to head comparison at any time.
Learn why GetApp is free
Typical customers
Platforms supported
Support options
Training options
Value for money
3.9
/5
799
Starting from
169
/user
Per month
Value for money contenders
Functionality
4.0
/5
799
Total features
154
35 categories
Functionality contenders
Overall Rating
4.3
/5
799
Positive reviews
5
4
3
2
1
492
181
58
24
44
PD
Peter D.
BC
Brian C.
KW
Kevin W.
RS
Robert S.
LD
Leslie D.
LD
Leslie D.
Overall rating contenders
Mark J.
Verified reviewer
Used daily for 1-2 years
Review source
Share this review:
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
Darell B.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.
When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.
Miles H.
Construction, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.
I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.
We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for...
Maurice L.
E-Learning, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
When I decided to migrate to an online, cloud-based system that would help us manage our firm more efficiently, I looked at a number of options. I had a chance to speak with a couple of them. I wanted to deal with a smaller company that could provide excellent service and grow with us. MHelpdesk has made my life a lot easier. We run a home painting company, and having all of our information in one...
The customizability options for generating estimates and invoices are fantastic. The ability to build a price list simplifies invoicing in the field by allowing you to simply add a pre-worded/priced line item to the invoice. Collecting payments is equally simple, thanks to the possibility of emailing an invoice to a customer, who can then click a link and pay with a credit card.
The one thing we'd want to see modified is the ability to schedule a work order by selecting a project name. At the moment, you can only choose a site's parent name. Because not all parent names correspond to site names in our field, determining the correct parent and site name can be difficult at times. It would be helpful if you could add by site parent name or exact site location.
Rita M.
Industrial Automation, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
I like that it is easy to use and was easy to setup. The flow of the customer account is good.
I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
Q. What type of pricing plans does mHelpDesk offer?
mHelpDesk has the following pricing plans:
Starting from: $169.00/month
Pricing model: Subscription, Open Source
Free Trial: Available
Q. Who are the typical users of mHelpDesk?
mHelpDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does mHelpDesk support?
mHelpDesk supports the following languages:
English
Q. Does mHelpDesk support mobile devices?
mHelpDesk supports the following devices:
Android, iPad, iPhone
Q. Does mHelpDesk offer an API?
Yes, mHelpDesk has an API available for use.
Q. What other apps does mHelpDesk integrate with?
mHelpDesk integrates with the following applications:
Authorize.Net, PayPal, Google Analytics 360, QuickBooks Online Advanced, Google Workspace, WordPress, Stripe, Close, Quickbooks Online, Google Calendar, Mailchimp, Twilio
Q. What level of support does mHelpDesk offer?
mHelpDesk offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support