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mHelpDesk

Win more jobs and grow your business with mHelpDesk!

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mHelpDesk Pricing, Features, Reviews and Alternatives

mHelpDesk product overview

Price starts from

169

/user

Per month

What is mHelpDesk?

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Key benefits of using mHelpDesk

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
Phone Support

Training options

Videos
Live Online
Webinars
Documentation

mHelpDesk pricing information

Value for money

3.9

/5

799

Starting from

169

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

mHelpDesk features

Functionality

4.0

/5

799

Total features

154

35 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting/Analytics
API
Third Party Integrations
Customizable Reports
Document Management
Inventory Management

Functionality contenders

mHelpDesk users reviews

Overall Rating

4.3

/5

799

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.48/10
Rating distribution

5

4

3

2

1

492

181

58

24

44

Pros
Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.

PD

Peter D.

The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product.

BC

Brian C.

We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.

KW

Kevin W.

Cons
Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.

RS

Robert S.

No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.

LD

Leslie D.

It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.

LD

Leslie D.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Our experience has been extremely positive. No other company would go this far for a customer.

Reviewed 4 years ago

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Pros

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Cons

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Vendor response

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Field Service Software for any Business to Stay Organized

Reviewed 2 years ago

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Pros

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Cons

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Functional and reliable product with ZERO updates

Reviewed 2 years ago

It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.

Pros

I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.

Cons

We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

There Is A Requirement To Seep Up The System.

Reviewed 3 months ago

When I decided to migrate to an online, cloud-based system that would help us manage our firm more efficiently, I looked at a number of options. I had a chance to speak with a couple of them. I wanted to deal with a smaller company that could provide excellent service and grow with us. MHelpdesk has made my life a lot easier. We run a home painting company, and having all of our information in one...

Pros

The customizability options for generating estimates and invoices are fantastic. The ability to build a price list simplifies invoicing in the field by allowing you to simply add a pre-worded/priced line item to the invoice. Collecting payments is equally simple, thanks to the possibility of emailing an invoice to a customer, who can then click a link and pay with a credit card.

Cons

The one thing we'd want to see modified is the ability to schedule a work order by selecting a project name. At the moment, you can only choose a site's parent name. Because not all parent names correspond to site names in our field, determining the correct parent and site name can be difficult at times. It would be helpful if you could add by site parent name or exact site location.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

mHelpDesk

Reviewed 3 years ago

Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.

Pros

I like that it is easy to use and was easy to setup. The flow of the customer account is good.

Cons

I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.

Vendor response

Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!

mHelpDesk FAQs and common questions

Q. What type of pricing plans does mHelpDesk offer?

mHelpDesk has the following pricing plans:
Starting from: $169.00/month
Pricing model: Subscription, Open Source
Free Trial: Available


Q. Who are the typical users of mHelpDesk?

mHelpDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does mHelpDesk support?

mHelpDesk supports the following languages:
English


Q. Does mHelpDesk support mobile devices?

mHelpDesk supports the following devices:
Android, iPad, iPhone


Q. Does mHelpDesk offer an API?

Yes, mHelpDesk has an API available for use.


Q. What other apps does mHelpDesk integrate with?

mHelpDesk integrates with the following applications:
Authorize.Net, PayPal, Google Analytics 360, QuickBooks Online Advanced, Google Workspace, WordPress, Stripe, Close, Quickbooks Online, Google Calendar, Mailchimp, Twilio


Q. What level of support does mHelpDesk offer?

mHelpDesk offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support

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