mHelpDesk Pricing, Features, Reviews & Comparison of Alternatives

mHelpDesk

Win more jobs and grow your business with mHelpDesk!

4.31/5 (794 reviews)

mHelpDesk overview

What is mHelpDesk?

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!
www.mhelpdesk.com

Pricing

Pricing options
Subscription
Free trial
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
mHelpDesk screenshot: mHelpDesk ReportsmHelpDesk 30 SecondmHelpDesk screenshot: mHelpDesk Service ItemsmHelpDesk screenshot: mHelpDesk InvoicesmHelpDesk screenshot: mHelpDesk EstimatesmHelpDesk screenshot: mHelpDesk MenumHelpDesk screenshot: mHelpDesk DashboardmHelpDesk screenshot: mHelpDesk Work Orders

mHelpDesk user reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.0
  4.3
  4.4
Mark Jones

Our experience has been extremely positive. No other company would go this far for a customer.

Used daily for 1-2 years
Reviewed 2018-02-02
Review Source: Capterra

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Pros
The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Cons
Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Response from mHelpDesk


Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Darell Blanford

Field Service Software for any Business to Stay Organized

Used daily for 2+ years
Reviewed 2020-10-09
Review Source: Capterra

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Pros
You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Cons
When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ken Peterson

mHelpDesk/HomeAdvisor

Used daily for 2+ years
Reviewed 2019-10-03
Review Source: Capterra

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

Pros
1. The calendar integration with Google worked well and the appointment processing flow was good enough. 2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider. 3. The support team is pretty responsive and helpful when available. 4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature.

Cons
1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances. 2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us. 3. Having more than one invoice and/or email template would've been a huge plus. 4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account. 5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited.

Response from mHelpDesk


Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Moises Diaz

Best app

Used daily for 2+ years
Reviewed 2020-11-20
Review Source: Software Advice

I have been using this application for 2 years. it is quick and easy to use

Pros
Equality Builders, easy to use, keep track of all assigned work.

Cons
I believe that it is the most complete app, for my work I think it is the best

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Julie Higgins

Great Customer Support

Used daily for 2+ years
Reviewed 2019-05-30
Review Source: Capterra

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Pros
It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Cons
Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Response from mHelpDesk


Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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mHelpDesk pricing

Pricing options
Subscription
Free trial
Open source
View Pricing Plans

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

mHelpDesk features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Customizable Reporting
Data Import/Export
Real Time Data
Real Time Reporting

Compliance Management (467 other apps)
Document Management (410 other apps)
Document Storage (356 other apps)
Inventory Management (518 other apps)
Inventory Tracking (384 other apps)
Monitoring (355 other apps)
Reporting & Statistics (667 other apps)
Third Party Integration (530 other apps)
Workflow Management (494 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by avoiding redundant paperwork, tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed more effectively through the field agents’ mobile devices.

This helpful tool can be utilized with great success in all industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning and other kinds of service crews.

The top features of the application include an intuitive home screen that helps users get started right away, seamless integration with Google Maps for monitoring the location of the on-field technicians, a status tracking screen that keeps users constantly updated on the progress of a task, service request online forms for clients and instant billing and invoicing abilities.


What is mHelpDesk?

Mhelpdesk aims at modernizing the way field service teams work and interact with their customers both in terms of billing and the submission of feedback, while also raising the quality of the offered services. This can be achieved through better customer request handling and management of jobs.

The software allows companies to process and address their customer requests fast, thus directly increasing the revenue and providing the basis for further development of their business. Moreover, it provides companies with intuitive customer data that helps speed up invoicing processes.


Who is mHelpDesk For?

Mhelpdesk can be useful for small to medium sized companies that offer on-field services of any kind. Anything from HVAC, plumbing, IT services, and appliance repair to cleaning and janitorial services. Teams can benefit from this software to get appropriately prepared for any particular case, and keep up with a defined schedule.

There are over 10,000 companies that are running their businesses worldwide with the help of Mhelpdesk, seeing shortened billing cycles, greater efficiency and superior time management. Apart from the corporate usage of the software, it can also be advantageous to freelancers who want to stay within certain timelines and strict schedules.


Main Features

Simple Scheduling

Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen. Details like customer contact and location information, job name and notes that would help service teams prepare accordingly can be added.

Mhelpdesk is beneficial even from the customer’s perspective. Customers themselves can also schedule a service call by filling a simple online calendar with all the aforementioned details. This online calendar can be integrated with the company’s website and users can log-in to schedule a service. This way, the need for more customer service employees is significantly lessened.

Job Tracking

After a job is submitted and approved, it gets transformed into a job item with a distinct tracking number. Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

This decisively decreases the communication costs for a company, as it renders calls pointless. It also helps achieve better time management and planning ahead. In addition to that, field agents will no longer be able to take advantage of the nature of their work and take unscheduled breaks that undermine the overall efficiency and organizational efforts of a company.

Billing and Invoicing

Billing customers for field services is one of the most time-consuming processes. With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer’s data before the service team even reaches the customer’s location.

Templates can be used to personalize invoices and a company logo can be freely added for a more individualized result. Customers can fill the remaining information of the invoice right on the agent’s mobile device screen, while virtual signatures are fully supported by the platform as well as instant payment.

Workforce Management

As administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers. With Mhelpdesk, no agents are left inactive and no customers are waiting for extended periods of time to receive the ordered service.

Through the easy to use user interface, administrators can provide critical data and help when such is needed by the agents, while keeping their teams flexible and adaptable to any changes that may be submitted by clients later on.

Location Awareness

With Mhelpdesk, administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location. This way, fuel expenses and customer waiting time are dramatically decreased, while customer satisfaction is elevated to a higher level.

This is possible by using the agent’s mobile device GPS sensors and Mhelpdesk’s abilities to fully integrate with Google Maps from where it can retract European, UK, US, Australian and Canadian maps. Both agents and customers appear on the map, and jobs are conveniently named so that admins can assign them to the right personnel without having to recourse elsewhere.


Integrations

Mhelpdesk is very interoperable as it boasts an API that can be used to integrate the application with the software tools a company may be using. One important example is the ability to integrate the customers’ online service order with any existing website.

Other integrations include the Google Calendar that admins can utilize to schedule jobs and tasks for their field agents, Google Maps that is used to locate customers and agents, and Quickbooks that can receive exported data from Mhelpdesk to be used by accountants.


Pricing

Mhelpdesk comes in four versions that offer a different set of features and abilities. The starter package comes at the price of $30 per month and allows users to manage unlimited number of customers, 25 jobs/month, 25 invoices/month, 1 administrator and $30 for each additional user. The next step is the Pro package that costs $75/month and offers unlimited jobs and invoices, 1 admin and $25 for each new user.

For more advanced needs there is the Business package that costs $149/month and can accommodate up to 5 administrators and charges $20 for each new user. The Enterprise package price ranges based on the actual needs and requirements. There is also a free trial version that lasts 14 days.


Bottom Line

  • Job Tracking
  • Agent Location
  • Customer Online Ordering
  • Billing and Invoicing
  • Better Workforce Management

Videos and tutorials

Additional information for mHelpDesk

Key features of mHelpDesk

  • Scheduling
  • Mapping Feature
  • Job Tracking
  • Customized Reporting
  • Billing
  • Professional Custom Quotes/Invoices
  • Invoicing
  • Customer List Importing
  • Quote Management
  • Secure Data Storage
  • Electronic Payments
  • World Class Customer Support
  • Quickbooks Integration
  • Powerful Search Tool
  • Mobile Phone Access
  • File Attachments
  • CRM
  • Website Integration
  • Backed By IAC (NASDAQ: IACI)
  • Signature Management
  • Customer Database
  • Custom Online Database
View All Features

Benefits

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!