PestPac vs FieldRoutes

Briostack

RealGreen

FieldRoutes

Finally, a field service software solution that makes life easier and delivers all the features you need without all the hassle. Acquire more customers, simplify your process, get paid on time, and track your results with FieldRoutes automation tools. Leave your competition in the dust and achieve

Briostack is all-in-one field service software for pest control and lawn care. Automate recurring fertilization, weed control, and pest jobs. Schedule, invoice, optimize routes, and run your business paperless—with easy mobile tools and customer engagement built in.


The automated and integrated RealGreen system was created with the green sector in mind. You can cut expenditures by 5% by implementing RealGreen solutions. We'll support you in becoming more productive, working more quickly, and supporting your company's growth in the face of competition.

PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management & tracking, billing, and more

Billing & Invoicing

Quotes/Estimates

Dispatch Management

Routing

Pest Activity Tracking

Fleet Management

Job Scheduling

Reviewers appreciate PestPac's wide range of features and some find it reasonably priced compared to certain competitors. However, many reviewers feel it is expensive due to module-based pricing, frequent add-on costs, and high fees. Users report frustration with contracts, unexpected charges, and extra fees for training or support. Some reviewers find the value lacking compared to less costly alternatives.

Value for money

By industry, PestPac reviewers are most commonly professionals in consumer services (58%). The most frequent use case for PestPac cited by reviewers is pest control (74% of reviewers).

PestPac

Web-based

Android

iPad

iPhone

Emerging

Growing

Enterprise

Pest control technician

For one, the number one feature that I loved about past was the simple fact that when I do pest control, I am able to actually reopen the service ticket and make adjustments if I forgot something a previous pest control application. Once you close out the ticket you cannot go back in and make adjustments or add any notes or pictures to it but with this one you definitely can as long as it doesn’t get uploaded and removed from your schedule usually I have about 24 hours to Make any tweaks or adjustments or add anything or take away from the service ticket .

Operator

Although this seems to be every software we have tried, the ability to keep clocked in once midnight occurs for overnight shifts without having to time out and time back in again.  

Easy to generate any report we want or put in materials, or customize anything especially pesticide reporting which is a huge deal for us.  

Hr manager

The only main challenge is when you have questions and call the help center you get people that seem the know nothing about pestpac and always need to open a ticket to get your answer resolved.

Office Manager

From the start, the salesperson, [sensitive content hidden] , told me, "I could cut my input time down and post my payments, and we could send out bills on the first of the month with no problem."

Owner

The migration process is expensive, incomplete and requires extreme manual work by the user daily...

We were sold a data migration service with our transition from WorkWave Service.

He said, "We needed to get the 45-minute meetings started so I would not have to pay the $399.99 for not starting."

office manager

They have helped us through step by step every time we've called so we don't understand why people say there's no support.

From the first meeting, I asked over and over how I do the 3 things I need to do to see if this is something I want to continue with; she would say, "Oh, we are getting to that in a couple of weeks."I was like, but I need to know if I want to use this.

VP Finance

Customer facing side is lacking for multi unit module

We have never had a problem with support either if there was an issue.  

Director of Corporate operations

The colors for the scheduler could be better

Customer Service Manager

That u can always call will concerns and they try to make things better for their users

I will have to get an attorney to get out of this because I will not pay them for something we are not using.

After signing the agreement that [sensitive content hidden]  said was to set me up with a startup person, I would not be held to it.

Operations Manager

We would be using a lot more features if they were not so expensive.

Well, it took five meetings over the phone for 45 minutes to figure out NO; it is not what

Overall a well rounded product that helps with the daily workflow

So, I started the 45-minute meetings over the phone.

I feel like the back end is not user friendly and rather convoluted.

I love how easy it is to scheudle services when using the color coded quick scheduler!

The many features can be overwhelming but I understand that's the nature of powerful tools

Sure) I signed it but told him I couldn't start till the end of May first of June.

Customer Service Representative

How versatile the mobile app and desktop is.

Customer Service Assistant Manager

I am eager to join the commutation center session to learn more.

Service has definitely gotten slower but in general I am happy with the software.

Trainings available I love the Commercial part of the program.

How expensive all the add on features are.

Manager

Great with troubleshooting and quick on a solution

They told me my cards would transfer over to sell me (they didn’t almost putting my out of business), they made tons of promises that were not kept, they were WAY more expensive that sold as you keep having to pay for other functionalities to make anything work.

I cant believe how great Jobber is with great customer service.

Senior Client Manager CPA

Collections

Bookkeeping

We had a good time learning from other groups

branch manager

after months of use and a nightmare to imput information with little help from new people on support that didnt know what to do either, we started to pull reports to see where our progress was.

Office Coordinator

Sometimes my call will just to talk out loud a situation to get assistance with reassuring the correct steps or to think outside the box and come up with an alternate solution.

Co-owner

The software impacts all areas of our operation including scheduling, routing, A/R, marketing, sales, reporting, etc..

Owner/operator 

They took advantage of my ignorance and instead of helping me grow my business, they insured my failure.

Some items I wish were customizable to my exact needs.

However the harrassing emails want me to pay the balance of the contract at once and not have access to any records is really unnecessary and rather disappointing.

The field APP has our Techs working from their smart phones with everything they need at the touch of a button.

The ability to measure and track REO on all the marketing channels also needs to be simplified.

Proprietor

The pre-ceding screen to select my industry for example, Pest Control wasn’t even an option.

Phone Support

Pricing

Scheduling

Customer Support

Reporting

Sales and Agreements

Ease of Use

Features

Data Entry and Lookup Tables

Training and Learning Curve

Small Business

Large Enterprises

Mid-size Business

Freelancers

Reviewers appreciate that PestPac offers a wide range of features and some find it reasonably priced compared to certain competitors. Some users say they have saved on labor costs since switching, and a few mention affordability as a benefit. However, many reviewers feel PestPac is expensive, especially due to its module-based pricing, frequent add-on costs, and high base and per-user fees. Users report frustration with contracts, unexpected charges, and extra fees for training or support. Some reviewers find the value lacking compared to less costly alternatives that offer similar or better functionality.

WorkWave

GorillaDesk

Run a field-service company? Organize your operations, empower your team, and impress your customers with just a few clicks. Get started with a 14-day FREE trial today.

Run a lean, mean, pest-fighting machine with commercial, residential, and multi-unit operations software and integrated marketing that makes life easier. Earn more business, simplify your process, get paid promptly, and track your results with automation tools that help your business grow quickly.

Customer Database

Electronic Signature

Calendar Management

By industry, FieldRoutes reviewers are most commonly professionals in consumer services (45%). The most frequent use case for FieldRoutes cited by reviewers is pest control (93% of reviewers).

Users and use cases

Reviewers indicate that FieldRoutes offers good value for money compared to previous software, and some users appreciate improvements in cash flow and ROI. However, some reviewers find it expensive, report hidden costs, and dislike limited pricing transparency.

FieldRoutes is a pest control tool offering key features such as billing and invoicing, scheduling, mobile access, and routing, among others.

Basic

Did not care for the service proposals on the lawn programs as it was as very confusing for the customer and any changes would cost over a hundred dollars per hour

Currently I have been locked out of my account for 3 days due to a bad card on file, and even though I paid the balance in full the second I was locked out, they have made no effort to get me back into my account to run my business, which has been on hold for three days now.  

I have been a customer for 5 years now because I like the software, but I'm at the point where I am fed up with not feeling like a priority.   When issues come up be ready to wait for days, weeks, and even months for a solution.  

Owner/manager

This company ignores customers, misplaces information, acts as if they don’t know what’s going on, has a revolving door of employees, runs in circles (and runs you in circles as well) and somehow expects you to pay cancellation fees when you’re out of contract length.

Pest control operations run pretty smooth.

Partner

Left (and this the truth) 57 voice message when we were not able service a huge account with over 70 devices.

Currently this is creating a situation that if not just us, but anyone is not able to properly report to the governing agencies who is going to held accountable?

Technician

The User name interface is clean and everything excluding payment set up is pretty easy and clean to navigate.

Not being able to get a response from the support team creates a "you are on your own situation."

Assistant Office Manager

The billing functions and features has helped us to reduce the use of paper, and speed up the monthly billing process.

That it work slow sometimes and makes it hard to open the routes

They will always respond to emails, typically within a day or two, but the help there is laughable.  

I have lost so much money to their slow responses and how it has effected the operations of my business.  

She was not trained to give us real world training on the mobile app.

The trainer only gave us training on the office desktop software.

I wish their payment system was simpler like stripe.

Get locked out and no access to see my route on a working day with no previous warning.2) Call customer support and they tell me my payment info was outdated3)

As a business operator, the app doesn't allow you to add a new customer, new service, subscription... etc.

Every app has glitches but I feel it’s been relatively smooth.

Termite Service Manager

It’s simplicity. But the support system that it provides is refreshing.

It appears to be a much easier system to use and provides so much more options for viewing customer locations and scheduling looks to be so much easier.

You have to log in into the desktop version in your mobile device which is not mobile friendly at all.

Havent come across anything that I dislike yet, probably the most difficult thing so far is there are so many features and options that it makes it difficult on the service side to apply this much info for customer in timely manner.

Treasurer

Our experience has been great starting from the intergration from our former software to now.   If we have any issues, we send an email to support and they are on it right away.

Owner & President

The diffculty in creating custom service service agreements and implematation thereof,  the route optimazation software provides far from optimal routing, and zero explanation of  the "Distance Score" so that we can actually use this tool to aid in routing and dispatch.

President

The only thing is I would suggest when a glitch comes out -- to let everyone know that this is something they could experience so that they can go in and run a report to stay on top of it. If we would have known about the multiple payment glitch we could have run a quick report called "Account with Credits" and we could have seen the multiple charges right away and let the customers know ahead of time - or even refunded them asap.

I have been constantly frustrated with customer service.  

owner

the techs in the field now more less record everything in the field eliminating office work.

General Manager

Used to having work orders released into a month and tracking differently.

IT Manager

Mapping out stops there is no true distance score and the miles shown are as the crow files causing huge issues with proper routing without having an extensive knowledge of the surrounding areas.

Office manager

It took a bit to figure out how we could make it most functional with our business model during set up.

Collections Agent

I don't see an address when I am in invoices and that is what I am mostly looking at.   When I check a payment it doesn't exactly say the date of the invoice, just the invoice number and then I have to look for that invoice.  

months later we still cannot use the software and after reading the reviews here (how I wish I had found these non-sponsored user reviews sooner!!)

I liked they offered that since I switched from Termite Liquid Treatments to a Baiting system.

We have had problems using API to integrate the software with forms on our website because we don't use FieldRoutes' marketing platform.

This is unfair, because the contract clearly states that “This agreement is for an initial 12-month period".

The only reason I’m writing this is because this cite is forcing me to write something in this box

Office Assistant/ Accounts Receivable 

I also would request that when an update is being done we are made aware of it instead of after it has already launched and then seeing the news button at the bottom light up about it weeks after it has already launched and we have to learn things on our own

Partner/ COO

Customer communications are all very professional and visually appealing  and lend credibility to my company.

Often times it crashes on android phones.

I found myself in several sessions that I wished my co worker would have gone to instead of me because it applied more to them. Or vice versa.

It took no more than 1 month to integrate from our previous software and be up and running. And even until today, I still have questions and Im learning more new features that make Fieldroutes that much more awesome!

I fulfilled that term long ago and there is no mention of any charges for terminating the service after that period.

Using the software has helped us to streamline our billing and scheduling processes, thereby saving us time and money.

The real time data and tools on the dashboard are extremely helpful to see how productive your company is and how your business is doing on the top line.

I have issues with the app crashing when filling out notes so I have to repeatedly save and close and reopen the app

for that reason, I decided to cancel my subscription, and since then, they have been ignoring me.

Payment Processing

Email Communication

User Interface

Invoicing

Reviewers highlight that FieldRoutes' routing capabilities help save time and reduce costs by grouping jobs and optimizing routes. Users report that FieldRoutes' mapping tools are useful for reducing drive times and managing large customer volumes. They indicate frustration with the extra charges for route optimization and note that routing sometimes relies on straight-line distances rather than actual driving routes. They feel FieldRoutes could improve accuracy and usability, but appreciate the ability to build and adjust routes easily. Of the 24 FieldRoutes users who gave detailed accounts of their use of Routing, 88% rated this feature as important or highly important.

Reviewers indicate FieldRoutes' scheduling capabilities offer helpful map views, visual grouping, and flexible scheduling options, making it easy to assign and reschedule appointments. Users report that FieldRoutes saves office time by simplifying repetitive scheduling and provides suggestions for closest technicians. They feel the system could be more user-friendly for recurring appointments and note occasional glitches and difficulty with the job pool. They appreciate FieldRoutes' bulk scheduling and efficient route planning tools. Of the 33 FieldRoutes users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.

Updates

Frequent bugs and delays

These aren't small glitches either, they are major issues with the system that make parts of it unusable.

74% of reviewers feel negative about the software’s bugs and issues. Users report that recurring glitches, crashes, and system freezes disrupt daily operations and sometimes halt business activities. Some reviewers say that resolving technical problems often takes days or even weeks, leading to frustration and lost productivity. Reviewers indicate that customer support is slow to address tickets, and communication about fixes is often lacking. They find that persistent technical problems make certain features unusable and create additional workarounds for their teams.

Supports business expansion

However, once we had things in place, it has helped us grow and succeed in ways we didn't think were possible.

Reports are awesome for enabling us to see the growth in so many ways!

89% of reviewers feel positive about the software’s impact on business growth. Users think the platform’s extensive customization options help them adapt processes as their company evolves. Some reviewers say the organizational tools and reporting features provide insights that enable them to identify profit opportunities and track progress. Reviewers appreciate that the software grows alongside their business, supporting both innovation and scalability. They find that the system’s flexibility and continuous updates help them stay competitive and manage increased complexity as their operations expand.

Comprehensive feature set

There are so many features available to use and the "Tips & Tricks" webinars truly help you to learn how to utilize these features to suit your company's needs.

83% of reviewers feel positive about the software’s features. Users think the platform offers a wide array of built-in tools that streamline daily operations, such as billing, scheduling, and reporting. Some reviewers say they value the inclusion of advanced and customizable features without extra charges, making the system adaptable to their unique business needs. Reviewers appreciate the user-friendly interface and the abundance of guides and webinars, which help them maximize the platform’s capabilities and reduce manual workload.

Reviewers indicate that FieldRoutes offers good value for money compared to previous software, with some finding the pricing reasonable and appreciating improvements in cash flow and return on investment. Some users say the overall result justifies the cost, and they feel the pricing is competitive. However, some reviewers find FieldRoutes expensive, especially for small companies, and report concerns about hidden costs, overcharging, and limited pricing transparency. Some users say additional charges for services like data backups add to the overall cost, and they feel the lack of negotiation options impacts perceived value.

PestPac vs FieldRoutes Comparison (2026)

PestPac

FieldRoutes

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives