Pros
I have use pestpac then switched to serve suite and then to PestMate for 2 years (which I liked PestMate) but Pest Routes has been by far the best, navigation speed is much better than PestMate, Routing system is the best I've seen, Easy to train employees on and the reports are clean and one of my favorite parts is you can really run any data point from the customer section. If I want to know how many active accounts are ontime services I can generate a report giving what ever data I want; address, phone number, there last service, anything. Lets say I want to know how many of those customers have a card on file or were sold via Yelp so I can know if a source I'm paying to get customers from is bringing me a lot of onetime services I can know all that. Pricing is great too.
Cons
I wish it integrated my communication systems like emails and phone system. I've been told for a 6 months now the phone integration is coming but no word yet.
Thank you for your comments and feedback. We're working on the product roadmap and will keep you informed on the emails and phone integrations.
Rating breakdown
Likelihood to recommend: 10/10
We are so pleased with the sales, training and use of the product. In terms of time and communication with customers it is a game changer. We have not had to manually sift through customer accounts and print monthly bills since we started.
Pros
Real time data; easy and efficient routing for service; ; digital forms and communication with customers is streamlined.
Cons
Three items are difficult:
1- Payments should be automated and not a manual run if set up for monthly payment
2-Renewals should auto renew if set up for annual renewal. Sending notices for renewal with customer acceptance should be one option and another option should be auto renewal
3- There needs to be an option (trigger rule) to set up a "sales drip" email campaign for lost leads.
Denise,
Thank you for your review. Our customers' feedback is very important to us. If there's anything we can help you with, please reach out to support@pestroutes.com
Rating breakdown
Likelihood to recommend: 10/10
In 2017 they cared. They needed customers and they worked with you. In 2020 they seem to cater to their large customers, leaving the local companies to adapt to their will.
Pros
We used to like that the company appeared to be innovative and flexible. They use to let you use their software in a fashion that best suited your company.
Cons
One Simple Reason to Run From This Software: They make significant changes to their software with zero notification to their clients. This requires restructuring how you use their software, retraining your staff how to use their software, and then you need to spend time repairing the damage their change made to how you use their software. All of this; of course, after you discover the changes they made on your own... Days to weeks after they made the change.
We apologize for not meeting your expectations. We work hard to present and provide the best possible software solution for pest control businesses. We have many satisfied customers and a team of talented individuals who take meeting and exceeding our customers' expectations seriously. We have also taken steps to ensure our customer communications are frequent and helpful. We know our team has recently spoken with you about your concerns, and we appreciate you helping us continue to improve. Thank you.
Rating breakdown
Likelihood to recommend: 0/10
Excellent I highly recommend it to all pest control business owners!!!
Pros
Easy to use very updated very helpful!!!
Cons
Maybe pricing could be adjusted to how many users
Raul, thank you very much for your review. As we continue to grow, we depend on our customers' reviews to ensure our customer experience is as great as possible. We're glad to hear you're satisfied with our product and we look forward to our continued partnership with you.
Rating breakdown
Likelihood to recommend: 10/10
it is a great scheduling and tracking tool, however our lack of knowledge on all the benefits that this software has and how to use them may push me to other software in the future.
Pros
Our field technicians find it very user friendly.
great for scheduling routes.
Cons
Lack of training on daily use and additional features. This software is great for our company however as we are growing we are discovering other software needs that we are not sure pest routes offer.
Rating breakdown
Likelihood to recommend: 8/10
Small (<2,000 active customers) = $199 per month
Medium (2,000-5,000 active customers) = $499 per month
Large (5,000-10,000 active customers) = $999 per month
Enterprise (10,000+ active customers) = Call to request quote
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