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FieldRoutes
4.3
(311)

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Simplify. Scale. Grow.

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(5)

FieldRoutes Pricing, Features, Reviews and Alternatives

FieldRoutes product overview

Price starts from

249

Per month

Per Feature

What is FieldRoutes?

Grow quickly, scale smartly, and serve your customers relentlessly with FieldRoutes Cloud-based, mobile solutions for field service operations. Whether your business is lawn care, pest control, pool service, or anything in between, FieldRoutes has the tools to simplify your process, make life easier for your team, and help you run a more efficient and profitable operation. Crush your competition, provide top-notch service, and streamline your entire operation with simple, time-saving tools that deliver the goods.

Key benefits of using FieldRoutes

Generate More Leads
Responsive web design keeps your site looking good on any device. Reach the top of the search engine rankings in your area with results-driven tools, strategies, and techniques. Attract and engage your visitors with informative, relevant content. Capitalize on your Google My Business page to capture local interest. Benefit from years of proven expertise in creating, managing, and optimizing successful paid online campaigns. Use powerful communications—emails, newsletters, and landing pages.

Level Up Your Sales Process
The simple mobile app lets salespeople enter and review data on the fly. Track every sales lead, identify what worked, what didn’t, and move them through your sales pipeline. Send automated emails, appointment reminders, and invoices. Automatically check service area and technician availability. Apply applicable deals and promotions without the need for coupon codes.

Operate Efficiently
Get rid of the mess and go paperless. Arrive on time every time with our intelligent routing solution. Scheduling your technicians is as easy as drawing a circle around your customers or dragging and dropping them into your technician’s schedule. Save time and increase your efficiency with automated communications. Send alerts through our mobile app so you can easily communicate with your technicians in the field.

Provide Superior Service
Delight customers with discounts on pre-payments.
Get contracts signed on the spot and begin servicing customers right away. Get noticed faster by generating and sharing online reviews. The online customer portal gives your customers access to their accounts any time of the day. Offer commercial pest services? Our trend reporting, digital logbooks, and custom scheduling ensure you and your customers are compliant.

Get Paid on Time
Automated emails, SMS texts, and voicemails take the hassle out of collecting what you’re owed. Give your customers the flexibility and convenience to pay online through their own customer portal. Collect payments in the field with our mobile app integration. Never miss a payment with Autopay and custom payment schedules. Support multiple payment methods to give your customers the option to pay with credit, debit, or ACH.
Our integrated payment processing solution auto-updates lost, stolen, or expired credit and debit cards.

Grow & Scale
Take control over who and what your team sees with user profiles, access permissions, and role-based reporting. Pick your own partners that will help you transform your business with our open API interface. Work smarter with time-saving templates, contracts, and forms for everyday business functions. Our integrated marketing solutions provide an all-in-one solution to bring in even more leads. Whether in the field or in the office, your team can easily access marketing materials to help get the sale. Ensure your brand stays consistent and standardized with your franchisees or multi-office locations.

Track Your ROI
Get real-time facts, not days-old data. Interactive dashboards help you make data-driven decisions. Track every dollar spent on marketing and quickly see which investments are paying off. Listen to your sales and service calls, respond to online reviews, and more, all in one place. Discover your cost per lead, customer acquisition cost, and other key metrics in real time. Get consolidated data from Google Analytics, Google My Business, call tracking metrics, and more, all in one location.

Close Pest Control Deals Online
Save time and stay focused—pest control customers can select packages, schedule services, and pay you online. Send automated emails, appointment reminders, and invoices. Automatically check service area and technician availability. Apply applicable deals and promotions without the need for coupon codes. Close pest control deals right from your website and get customer appointment details automatically entered into your operations software.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Email/Help Desk

Training options

Live Online
In Person
Documentation
Webinars
Videos

FieldRoutes pricing information

Value for money

4.1

/5

311

Starting from

249

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FieldRoutes features

Functionality

4.1

/5

311

Total features

44

3 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Third Party Integrations
API
Data Import/Export
Alerts/Notifications
Billing & Invoicing
Mobile Access

Functionality contenders

FieldRoutes users reviews

Overall Rating

4.3

/5

311

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.21/10
Rating distribution

5

4

3

2

1

164

96

29

10

12

Pros
I like the ease of pestroutes it makes things very easy and streamlined. The integrated review system is great and lets us get the instant feedback we need.
It’s very good and positive. It’s simple, communications with our customers and techs simultaneously.
The best word I have for PestRoutes effect on our business is "streamlined. We are more efficient at the daily tasks which frees up time for the important work of networking to build our business.
Cons
Reporting numbers through pestroutes is horrific. Managing profiles for different areas messed up our numbers for the year, and now Pestroutes is calling us out on “fudging our numbers.
Customer service is awful. They charge alot for a single backup of your data.
Then I have to go back to techroutes to finish the service. I am very frustrated with this new app.

Overall rating contenders

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Robert H.

Consumer Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wowed by Pest Routes

Reviewed 5 years ago

It's been amazing! CSR is the man and their development team are constantly coming up with new amazing features.

Pros

I have used both PestPac and ServSuite and this software is by far the easiest to teach and use at a local branch level. It's intuitive nature has extra features has already facilitated a significant drop in our A/R and an increase in customer satisfaction and retention.

Cons

The enterprise reporting could still be a little more robust. Their reporting in general is great on the individual branch level and it's very dynamic.

KM
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Kerri M.

Chemicals, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Satisfied customer

Reviewed a year ago
Pros

They key features I like most about this product is the ease of use, the migration process coming over was fairly easy with no major setbacks. The customer service is very prompt to address your problems or concerns.

Cons

I feel like the Sentricon portion of the software could really use a lot more work. The routing would be more helpful if it were based of actual driving directions. Not proximity.

Vendor response

Kerri, thank you for your review. We're happy that you have experienced the ease of use that FieldRoutes provides, along with excellent customer support. We will share your comments with our team.

RS
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Robert S.

Environmental Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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One Simple Reason Not To Use This Software

Reviewed 3 years ago

In 2017 they cared. They needed customers and they worked with you. In 2020 they seem to cater to their large customers, leaving the local companies to adapt to their will.

Pros

We used to like that the company appeared to be innovative and flexible. They use to let you use their software in a fashion that best suited your company.

Cons

One Simple Reason to Run From This Software: They make significant changes to their software with zero notification to their clients. This requires restructuring how you use their software, retraining your staff how to use their software, and then you need to spend time repairing the damage their change made to how you use their software. All of this; of course, after you discover the changes they made on your own... Days to weeks after they made the change.

Vendor response

We apologize for not meeting your expectations. We work hard to present and provide the best possible software solution for pest control businesses. We have many satisfied customers and a team of talented individuals who take meeting and exceeding our customers' expectations seriously. We have also taken steps to ensure our customer communications are frequent and helpful. We know our team has recently spoken with you about your concerns, and we appreciate you helping us continue to improve. Thank you.

BS
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BLAIR S.

Environmental Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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ServSuite Review

Reviewed 3 years ago
Pros

User friendly, customizable, and allows for upgrades as needed to suit business needs.

Cons

Had a few problems during transition, however the team has been really helpful in resolving issues.

CC
AvatarImg

Curtis C.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Long time user First time caller....

Reviewed a year ago

Overall I love field routes and have talked up the company for the last 8 years as a tech, a service manager, a branch manager, and call center support manager. I have learned to work around the challenges FR can throw your way. I have become a expert and a valued source for running custom reports. The low level support staff is amazing I've only had 2 questionable experiences in 8 years with them. They are quick to respond to your initial question and have a fair amount of tools at their disposal. Tech routes is a great app and has become a powerful tool for techs allowing them diagram stops and what/where the issues are present. Sales routes does a good job at keeping salesmen from knocking existing customers saving time wasted hitting existing customers.

Pros

Scheduling optimization, Raw power in reporting and finding whatever it is you need from a reporting perspective. Most low level support agents are amazing to deal with.

Cons

Mapping out stops there is no true distance score and the miles shown are as the crow files causing huge issues with proper routing without having an extensive knowledge of the surrounding areas. its to easy to run the wrong report due to the advanced and complex reporting system (I do love the power but my owners, managers, and agents can all run what they think is the same report and return different information. ) Integration with vendors is difficult at best. there is little support or care with large projects that don't benefit FR directly. updates are sudden, with no information, and after the updates made you don't find anything out about it for days or longer if you don't touch the system daily.

Vendor response

Curtis, thank you for your review. We are glad to hear you have been a fan of us for years and you find the software useful.

FieldRoutes FAQs

Q. What type of pricing plans does FieldRoutes offer?

FieldRoutes has the following pricing plans:
Starting from: $249.00/month
Pricing model: Subscription


Q. Who are the typical users of FieldRoutes?

FieldRoutes has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does FieldRoutes support?

FieldRoutes supports the following languages:
English

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Q. Does FieldRoutes support mobile devices?

FieldRoutes supports the following devices:
Android, iPad, iPhone

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Q. Does FieldRoutes offer an API?

Yes, FieldRoutes has an API available for use.

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Q. What level of support does FieldRoutes offer?

FieldRoutes offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk

See alternatives

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