PRIME Pricing, Features, Reviews & Comparison of Alternatives


Cloud-based business process management (BPM) platform

4.46/5 (13 reviews)

PRIME overview

PRIME BPM is a cloud-based process management solution which assists businesses in mapping, analyzing, monitoring, and improving their processes. The system is designed for both business users and process experts to work together to drive end-to-end business process improvement. PRIME's built-in process mapping engine allows anybody in the organization to map processes and capture roles, tasks, documents, systems, business rules, key performance indicators (KPIs), and compliance requirements for each process.

PRIME comes equipped with inbuilt methodologies such as value stream mapping and lean six sigma, helping users conduct analysis to determine the value, time, cost and efficiency details of each process. In addition, PRIME's simulation engine allows users to undertake what-if analysis, build different scenarios, and understand the value of each scenario before implementing any change.

With PRIME’s improvement module, users can log all improvement projects and track them from approval to completion, ensuring all improvement tasks have been addressed. Process approvals can be run in series or in parallel, and users can add comments against process maps, tasks, or attributes to suggest any required changes. PRIME can engage all stakeholders to help organizations build a process-centric culture, with the aim of reducing cost, improving productivity, and increasing customer satisfaction.


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Middle-East and Africa, United Kingdom

Supported languages

PRIME screenshot: Build process scenarios and compare current and simulated costs, value, time, and efficiencyPrime Overview NewPRIME screenshot: Process analysis using built-in activity-based costing to identify potential for cost savingsPRIME screenshot: Process library demonstrating functions, core processes and sub processes PRIME screenshot: Track improvement projects from approval to completion PRIME screenshot: Generate business process maps using basic BPMN standard to demonstrate roles, tasks, documents, and systemsPRIME screenshot: Build procedure/work instructions per task within the process PRIME screenshot: Suggest process improvements on the go and vote on other users' suggestionsPRIME screenshot: The dashboard gives users insight into the status of all the items they are working on, their roles and responsibilities

PRIME reviews

Value for money
Ease of use
Customer support
Robert Clark

Best Process mapping product I've found and at really good value! It's process mapping in 4D.

Used weekly for 1-2 years
Reviewed 2018-04-05
Review Source: Capterra

Process 'non value add' visibility driving cost savings Integration assistance, mapping processes at both end of an integration provides a great insight as to gaps and differences between the organisations Transparency of processes and costs Support for business cases to drive improvements Ownership and accountability of processes. No knowledge is lost when key employees leave the business. Takes process mapping and value saving to another level. No longer just mapping processes in Visio (2D), this tool provides; - The ability to identify non value add areas (great feature), - Submit changes via workflow for approvals, and - Make live updates and focus on areas of improvement. It also enables the organisation to meaningfully cost each of the processes mapped (bringing in team member salaries and time spent etc) which informs prioritisation of those processes where larger savings can be derived. Outcomes have been successfully used to support business case assumptions (cost/benefits). Great value license arrangement. Excellent and responsive support team, able to be onsite when convenient for the organisation.

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Renee Saric

Prime Software for Local Goverment

Used weekly for 6-12 months
Reviewed 2019-02-15
Review Source: Capterra

I think that PRIME BPM the software and all staff that I have had dealings with make it very clear that this is a program which has been tried and tested by the owners. They will give you the knowledge required to get in and get the job done, and I love that about them. They are not a buy and forget you kind of company - the check-ins and ability to question for support is a definite win and what makes PRIME an excellent supplier.An easy to use software which is ready to do the calculations for you. You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there. Small chunks are fine, starting with just the Process library can allow you to find quick wins and a big picture view to determine what is next for full evaluation and to keep your organisation on point.

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Russell Halfpenny

Simple, structured and easy to use and understand. Highly recommend it for business improvement .

Used daily for less than 6 months
Reviewed 2018-04-11
Review Source: Capterra

Love the end to end business process improvement structure and that it is easy to use. Mapping processes is easy but the wow factor sits in the analysis engine. I was able to quickly calculate the time and cost of my processes. It's also easy to track the items we need to do to bring the changes in the organization as it has a mini project management module in the improvement section of the tool. Also, I can easily share my processes with my colleagues via the tool.

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Cassie Barnes

The product is very easy to use and it will a great asset to our organisation once complete

Used daily for less than 6 months
Reviewed 2018-06-03
Review Source: Capterra

The software is easy for anyone to pick up and use. Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way.

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Kyle B.

Good product - easy to use, but a couple of little things you need to get the hang of.

Used daily for less than 6 months
Reviewed 2018-06-05
Review Source: Capterra

The software is largely intuitive - it's more or less point and click for most of the mapping and the icons are self explanatory. It's easy and fun to use.

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PRIME pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Contact PRIME BPM for full pricing information.

PRIME features

Activity Dashboard
Automatic Notifications
Compliance Management
Data Import/Export
Document Storage

Activity Tracking (218 other apps)
Audit Trail (182 other apps)
Custom Fields (202 other apps)
Customizable Reporting (269 other apps)
Electronic Signature Capture (181 other apps)
Inventory Management (212 other apps)
Inventory Tracking (208 other apps)
Invoice Management (197 other apps)
Real Time Data (236 other apps)
Reporting & Statistics (267 other apps)
Third Party Integration (251 other apps)
Workflow Management (232 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
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Additional information for PRIME

Key features of PRIME

  • Process improvement/change management
  • Cost analysis
  • Gap analysis
  • Process mapping using BPMN 2.0
  • Process version control
  • Best practice process library
  • Process library creation
  • Business rules capture & assignment
  • Documents repository
  • Document assignment
  • Process prioritization
  • Drag-and-drop functionality
  • Role assignment
  • Roles repository
  • Process property assignment
  • Controlled process editing
  • Change tracking
  • Compliance management
  • Due date tracking
  • Work packages & tasks
  • Process efficiency & benchmarking
  • Serial & parallel process approvals
  • Improvement approvals
  • Map & attribute approvals/rejections
  • Process comparison
  • Progress tracking
  • Percentage completion tracking
  • Security permissions
  • Commenting on process maps & attributes
  • Process map export as PDF or JPEG
  • Comment summaries
  • Notifications & alerts
  • User-defined attributes
  • Customizable report templates
  • Customizable notification templates
  • Prioritization scores
  • Process value chains
  • System repository
  • System assignment
  • Process mapping guidelines
  • Key performance indicators (KPIs)
  • RACI matrix
  • Task types & time
  • Step-by-step work instructions
  • Value analysis
  • Time analysis
  • Version comparison
  • Improvement tracking dashboard
  • Task assignment
  • Improvement suggestions
  • Process map printing
  • Process publishing
  • PDF, Excel & Word report formats
  • Customizable standard operating procedure (SOP)
View All Features


Map locking functionality ensures that only one user at a time can edit each process map.

Parallel and series process approvals are supported, and approvers can select individual attributes or entire maps to approve or reject.

Comments can be made on process maps, tasks, or attributes to request changes, with an at-a-glance summary of all comments made against a particular process, attribute, or tasks, and the ability to switch comments on or off when viewing process maps.

A range of reports can be generated, including simulation reports, impact analysis reports, and process improvement reports, and users can customize report templates to suit their organization, and customize standard operating procedures (SOPs) by consolidating all work instructions for each task.

Notifications can be switched on or off, and can alert users to process approvals or rejections, pending improvements, process audits or compliance matters which are due, overdue improvement tasks, inaccurate information, and more.