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TrueContext vs Device Magic Comparison (2026)

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TrueContext logo

TrueContext

Device Magic logo

Device Magic

Overview

TrueContext is the field service workflow platform for today’s connected worker. It enables frontliners with smart, context-aware forms and AI-augmented mobile workflows, unlocking technician mastery and productivity at scale.

Device Magic replaces your organization's paper forms with customizable mobile forms that function offline. Device Magic is the easiest way to automate paperwork, such as inspections and reports, and digitize inefficient processes with mobile forms automation.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

4800

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

333

5

4

3

2

1

221

102

7

0

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.5

37

5

4

3

2

1

25

7

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

“We use it to manage custom work order forms, including regex-based filtering to route submissions to the right destinations, automated email notifications when images are uploaded, and a SharePoint data destination that automatically stores our custom-built work order documents.”
JG

Jonathan G.

Operations Solutions Manager

“Customer support has been responsive when we've run into configuration questions, and the platform has scaled well as we've added more forms and use cases across our branches.”
JG

Jonathan G.

Operations Solutions Manager

“That combination of speed and scalability is rare that includes form customization, project management, learning curve, customer support, bugs and issues and finally value for money.”
HG

Harika G.

IT ServiceMax and Truecontext developer

Pros

“For the workers using it it works well. but set-up was difficult for me.”
RB

Rob B.

Project Manager

Cons

“Sometimes when I create a contract and it generates a version for the customer and one for the crew, the crew version is usually less complete, it lacks the pictures from the project that might help my crew when on site.”
PC

Pedro C.

Operations Manager

“That said, form customization has its limitations, some of which are total size limit for uploading pictures, inability of linking external forms etc.”
Verified reviewer profile picture

Jonas G.

Director of QA

“Anyway the reporting feature is somewhat cumbersome. Although you would expect exporting the data to be simple, some times the format is not correct and you will need to manipulate the data before exporting it.”
AM

Aslam M.

Chief Technology Officer

Cons

“Trying to set up the custom PDF's is not intuitive at all. ”
RB

Rob B.

Project Manager

  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features143
  • API
  • Abbreviation Detection
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Address Validation
  • Alerts/Notifications
  • App Management
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Barcode/Ticket Scanning
  • Business Process Automation
  • CRM
  • Checklists
  • Code Enforcement
  • Collaboration Tools
  • Collaborative Development
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contract/License Management
  • Convert to PDF
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Quality Control
  • Data Replication
  • Data Retrieval
  • Data Security
  • Data Verification
  • Data Visualization
  • Database Support
  • Deployment Management
  • Digital Signature
  • Dispatch Management
  • Document Classification
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • For Mechanical Equipment
  • For No-Code Development
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Checklists
  • Inspection Management
  • Integrations Management
  • Inventory Control
  • Invoice Management
  • Iteration Management
  • Job Costing
  • Job Management
  • Location Tracking
  • Logistics Management
  • Maintenance Management
  • Maintenance Scheduling
  • Media Library
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Development
  • Mobile Signature Capture
  • Multi-Channel Distribution
  • No-Code
  • Offline Access
  • Online Time Clock
  • Optical Character Recognition
  • Performance Metrics
  • Performance Monitoring
  • Pre-Built Modules
  • Pre-built Templates
  • Preventive Maintenance
  • Progress Tracking
  • Project Management
  • Project Workflow
  • Purchase Order Management
  • Quality Control
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Remote Access/Control
  • Remote Data Capture
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Residential Properties
  • Response Validation
  • Risk Assessment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Safety Management
  • Scheduling
  • Search/Filter
  • Service History
  • Single Sign On
  • Subcontractor Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Version Control
  • Visual Analytics
  • Visual Modeling
  • Voice Recognition
  • Warranty Tracking
  • Web Forms
  • Work Order Creation
  • Work Order Management
  • Workflow Automation
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • Total features59
  • API
  • Abbreviation Detection
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Address Validation
  • Alerts/Notifications
  • App Management
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Barcode/Ticket Scanning
  • Business Process Automation
  • CRM
  • Checklists
  • Code Enforcement
  • Collaboration Tools
  • Collaborative Development
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contract/License Management
  • Convert to PDF
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Aggregation and Publishing
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Quality Control
  • Data Replication
  • Data Retrieval
  • Data Security
  • Data Verification
  • Data Visualization
  • Database Support
  • Deployment Management
  • Digital Signature
  • Dispatch Management
  • Document Classification
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • For Mechanical Equipment
  • For No-Code Development
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Checklists
  • Inspection Management
  • Integrations Management
  • Inventory Control
  • Invoice Management
  • Iteration Management
  • Job Costing
  • Job Management
  • Location Tracking
  • Logistics Management
  • Maintenance Management
  • Maintenance Scheduling
  • Media Library
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Development
  • Mobile Signature Capture
  • Multi-Channel Distribution
  • No-Code
  • Offline Access
  • Online Time Clock
  • Optical Character Recognition
  • Performance Metrics
  • Performance Monitoring
  • Pre-Built Modules
  • Pre-built Templates
  • Preventive Maintenance
  • Progress Tracking
  • Project Management
  • Project Workflow
  • Purchase Order Management
  • Quality Control
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Remote Access/Control
  • Remote Data Capture
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Residential Properties
  • Response Validation
  • Risk Assessment
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Safety Management
  • Scheduling
  • Search/Filter
  • Service History
  • Single Sign On
  • Subcontractor Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Version Control
  • Visual Analytics
  • Visual Modeling
  • Voice Recognition
  • Warranty Tracking
  • Web Forms
  • Work Order Creation
  • Work Order Management
  • Workflow Automation
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations13
  • Box
  • Constant Contact
  • Dropbox
  • Evernote Teams
  • Geotab
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Microsoft 365
  • Microsoft SharePoint
  • OneDrive
  • Podio
  • ProjectManager
  • QuickBooks Online
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceMax
  • ServiceNow Field Service Management
  • Slack
  • Wufoo
  • Zapier
  • Zendesk Suite
  • Zoho Analytics
  • Total integrations17
  • Box
  • Constant Contact
  • Dropbox
  • Evernote Teams
  • Geotab
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Microsoft 365
  • Microsoft SharePoint
  • OneDrive
  • Podio
  • ProjectManager
  • QuickBooks Online
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceMax
  • ServiceNow Field Service Management
  • Slack
  • Wufoo
  • Zapier
  • Zendesk Suite
  • Zoho Analytics