Reftab vs BMC Helix ITSM

MaintainX

Fracttal One

Sortly

MaintainX is an AI-powered maintenance and asset management software designed for industrial teams. The platform enables organizations to create and track work orders, manage preventive maintenance schedules, and monitor parts inventory across multiple sites. MaintainX integrates IoT sensors for real-time equipment monitoring and provides customizable reporting tools that transform operational data into actionable insights for reducing downtime and improving efficiency.

Fracttal One is a comprehensive smart maintenance solution that combines artificial intelligence, IoT technology, and integration capabilities to optimize maintenance operations across various industries. The system functions as an advanced Computerized Maintenance Management System (CMMS) that predicts failures, automates processes, and centralizes asset management, enabling organizations to transform maintenance from a cost center into a strategic advantage.

Sortly is an easy inventory solution that helps businesses track and manage their inventory from any device, in any location.

Facilities Manager

It was easy to set up with the support team helping me, when I got stuck they were always quick to resolve any issues.

IT manager

The support team is very responsive to inquiries, and they even developed some small  features we suggested, saying those features made sense for the whole user base.

Voted #1 by Forbes as the best IT Asset Management platform, Reftab continues to win awards for helping IT teams transform their asset and license tracking. With 10+ years in the industry, Reftab is consistently recognized for ease of use, powerful functionality, and proven impact on IT operations.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Ad hoc Reporting

Alerts/Notifications

Approval Process Control

Approval Workflow

Asset Accounting

Asset Assignment

Asset Categorization

Asset Images

Asset Kitting

Asset Library

Asset Lifecycle Management

Asset Planning

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Discovery

Automated Scheduling

Barcode Printing

Barcode Recognition

Barcode/Ticket Scanning

Barcoding/RFID

Budgeting/Forecasting

Calendar Management

Calibration Management

Calibration Scheduling

Categorization/Grouping

Certificate/Label Printing

Certification & Licensing

Change Management

Check-in/Check-out

Checklists

Complaint Monitoring

Compliance Management

Compliance Tracking

Configuration Management

Contract/License Management

Cost Tracking

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Import/Export

Data Visualization

Deadline Management

Depreciation Management

Digital Signature

Disposal Management

Document Management

Document Storage

Downtime Tracking

Electronic Signature

Email Alerts

Email Management

Employee Management

Employee Onboarding

Equipment Maintenance

Equipment Management

Equipment Tracking

Facility Management

Facility Scheduling

Fixed Asset Management

Forecasting

For Mechanical Equipment

Funding Source Tracking

Historical Reporting

HR Management

Incident Management

Inspection Management

Instrument Management

Inventory Control

Inventory Management

Inventory Optimization

Inventory Replenishment

Inventory Tracking

Invoice Management

IT Asset Management

IT Asset Tracking

IT Reporting

Job Management

Labeling

Label Printing

Label Templates

License Inventory

License Management

License Tracking

Location Tracking

Maintenance Management

Maintenance Scheduling

Mobile Access

Monitoring

Multi-Location

Reftab

Web-based

iPhone

Android

iPad

Windows

Chromebook

Linux

AssetTiger

Asset Panda

Spiceworks Cloud Help Desk

Cheqroom

Booqable

Standard | Hardware Management

Pro | Hardware Management

Business | Hardware Management

Software Management

Complete IT Management

Senior Film Technician

You cant directly print a kit list or export PDF from a booking so we can print a physical kit list to help with our prep, instead we have to export an excel file with all the information and then delete the columns that are irrelevant, incredibly time consuming. When it shows the calendar view of booking availability it shows that its booked but you cant just click on the calendar and see the times and user, it just shows their e-mail in the booking which for us doesnt work as its just a student number.

IT Admin

as someone in IT, the ability to integrate with our environment using the built in autopilot and dell integrations is also a much appreciated feature.

IT Specialist

We really like the Dell Sync with Reftab as it allows us the see purchase date and warranty expiration of our laptops and desktops

Sr. IT Support

Reftab allows us to keep close track of anything from high dollar assests, computers, monitors, and accessories, all the way down to product licenses and general supplies.

Senior Technician

The user portal doesn’t work well at all on mobile devices, and making reservations for multiple assets isn’t very streamlined

I do not like that there isn’t categories for kits or accessories, it makes it a lot harder for our front facing clients to navigate

Film Technician

Reftab claims that the accessories are not bookable even if they have recently been cancelled or have no bookings, it will not be bookable.

IT Director

The equipment signing feature is especially useful, and support is consistently responsive. While integration with Intune is helpful, data input still feels manual and some fields like RAM and processor don’t map correctly.

Love the inventory management features that also allow us to send alerts when low on items.

Logistics Coordinator

With the large inventory we have a lot of moving pieces and the automated alerts to our employees have been very helpful.

Equipment room manager

Whenever you click on someone in a list and back out, it takes you back to the top rather than where you were so I have to scroll back down

Logistics Lead

Limited assets to add, sometimes multiple loanees can cause system to overload and cause delays to load.

It seems that some of the API pulls don't actually get all the data from the place connected, not sure why, but it means that there is some random people that I have end up adding.

Chief Information Officer

This is nice to be able to track licenses from cloud vendors all the way to physical assets like monitors.

The Azure integration works flawlessly with our existing infrastructure, and the QR code labels have made check-ins/check-outs so much faster.

Director of Information Technology

You can access it anytime, on any device, without barriers. And with security woven into every layer, your data stays safe while your team moves faster.”

Senior IT Engineer

It also looks like the product is evolving quite quickly to follow the additions made by third-party (Like the recent Apple Business Manager integration)

General Manager

The amount of information presented at any time it should be streamlined to user so they only see what they need to see and clear up confusion

IT-System Engineer

The UI at some ponts can be messy, and it's not always easy to know where you can click in a menu of many items, such as showing more info about an item you need to click very specific, instead of the whole item.

Systems Administrator

Reftab is geared toward assets that will be checked in/out while we use it as a way to manage customer assets that we've deployed in a permanent fashion so there have been some workarounds that we've had to implement, but the software tracking that's included more than makes up for any slight inconvenience.

Systems Analyst

At this point you have to copy the ID and paste it into the search to find more information.

Its numerous integrations with MDMs and Entra ID make it a wonderfully accurate asset management and inventory management.

very annoying especially when trying to see assets while also attempting to print asset labels for them.

Office and Compliance Administrator

I like that it keeps track of all our assets and we know exactly where they are and where they have been.

Acting Lead of Communications Infrastructure

Some settings are buried three clicks deep, and editing lots of items at once is painful.

It Technician

it's the central be all end all software we are using here for all assets management, software management, offboarding and onboarding stuff.

Reftab offers a clear way to manage both virtual and physical assets.  

Sr. Business Technology

I often encounter issues when trying to filter specific items, which can slow down the process and make it harder to extract the right data.

Manager, System Admin

Limited advanced reporting, while it has standard reports, highly customized or advanced analytics may require exports to Excel/BI tools.

Staff Administrative Assistant

When using the app, not able to see activity of consumable items.

IT Manager

To get around this we started using the serial number as the asset tag as it can be automatically populated in the app.

I have enjoyed using it, it has a lot of quality-of-life features over our previous self-hosted option of SnipeIT.

Pressing the back button doesn't take us back by one page, but to the homepage itself.

volunteer crews, rotating teams, chaotic environments, lots of moving parts.

Returns are also easy - staff can even return their own equipment due to the portal's customisation options (per user if required).

Procurement Specialist

It had a great organization system and helped me keep track of inventory in multiple countries, which was great.

No extra equipment required at this site - everything is handled either by the website or the app, including scanning QR codes.

Its an extremely useful tool and is very user friendly but needs to be streamlined for users as they see alot of non-essential information they do not need.

IT Support

Great software management for our needs, With new featuring being added its useful and great support

We do not use a scanning system, so I just did it by hand. If there is a way to work around this, I would love to know.

Manager Communication Assistive Technology

The platform ensures efficient tracking and follow-up for equipment loans, streamlining the entire process.

Other solutions insist on you buying their QR codes or additional equipment but you are free to decide how you label your equipment.

I wish it had ticketing built in, hoping this is a feature that is road mapped.

The website is good and accessible sometimes there are some hitches in the system and I wish that there was more support

Lifecycle managed is also a big benefit with reports off when a device have reached it's end of warranty.

Easy to track and navigate around and add details and manage multiple assets

Reftab vs BMC Helix ITSM Comparison (2026)

Reftab

BMC Helix ITSM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives