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Salesforce Service Cloud vs HubSpot Service Hub Comparison

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Good recommendations?

Overview

Category Leaders

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers...

Category Leaders

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

760

5

4

3

2

1

429

261

55

13

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.5

158

5

4

3

2

1

82

67

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

Pros

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.

Cons

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.
Similar to the product that salesforce bought and then killed DESK.com.

Cons

There can be many layers to get through, and the lack of tags makes it hard to track.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features198
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Equipment Maintenance
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Call Centers
  • For Insurance Industry
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • GPS
  • Geotargeting
  • Health Score
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • NPS of Customers
  • Offline Form
  • Onboarding
  • Online Forums
  • Online Time Clock
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Pipeline Management
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Routing
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Utility Billing
  • Virtual Assistant
  • Voice Mail
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features85
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Equipment Maintenance
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Call Centers
  • For Insurance Industry
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • GPS
  • Geotargeting
  • Health Score
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • NPS of Customers
  • Offline Form
  • Onboarding
  • Online Forums
  • Online Time Clock
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Pipeline Management
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Routing
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Utility Billing
  • Virtual Assistant
  • Voice Mail
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations134
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations186
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

KT
AvatarImg

Krystal T.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

Flamingo Zone

Reviewed 2 years ago

one stop shop meets all of our property management needs

Pros

our hub is called the flamingo zone. We really enjoy this program as we can share files chat review so many things the possibilities seem endless. This is really a one stop shop

Cons

nothing we truly enjoy the many things we could do

GM
AvatarImg

Giacomo M.

Facilities Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

Salesforce Service Cloud Has Been a Reliable and Effective Solution

Reviewed 2 months ago
Pros

I like the accuracy of Salesforce Service Cloud. Salesforce Service Cloud is amazing and super excellent to manage.

Cons

No dislikes about Salesforce Service Cloud. Salesforce Service Cloud works so well for us.

NR
AvatarImg

Nancy R.

Media Production,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

Highly recommended, easy to implement, exceptional followup!

Reviewed 10 years ago
Pros

The product was easy to set up. We went from multiple Gmail addresses to a single Helpdesk hub in less than 24 hours. When questions arose, a phone call and resolution were accomplished within minutes. Creating macros for automated responses is as simple as selecting options and writing a paragraph.

Cons

Some of the features are buried under headings that may not make a lot of sense.

AvatarImg
AvatarImg

Laura H.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

It accelerates customer service and personalizes case management

Reviewed 9 months ago

Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations, queues, and other routing options. We're excited to shift our attention from solving cases to helping members with their immediate problems.

Pros

With SAP ERP as the backend, Service Cloud serves as the customer service interface. Our Service Staff's ability to quickly and easily record and bill for Service Activity is the major function.

Cons

In order for Service cloud to function properly, too many technologies need to be incorporated. There are many features of Service Cloud that are unnecessary for our company.

LB
AvatarImg

Loreal B.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

The Best CRM on the Market!

Reviewed 5 years ago

Salesforce has helped grow revenue by streamlining effective customer relationship management.

Pros

Salesforce offers great project management features that help my team work more efficiently.

Cons

Sometimes difficult to reach customer service.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

SalesForce Service cloud

Reviewed 2 years ago
Pros

Using Salesforce service cloud organizations can respond very quickly to consumers.

Cons

SalesForce service cloud is highly complex.

AR
AvatarImg

Verified reviewer

Internet, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

Salesforce is a very good CRM

Reviewed 5 years ago
Pros

It's easy to find what you need thanks to an intuitive search bar. There is good level of security and the easiness to use of a cloud service

Cons

Customer service is slow compared to alternative products

AR
AvatarImg

Verified reviewer

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

All in one solution for all support needs.

Reviewed 2 years ago

No alternative for now.

Pros

I love almost all the features of service cloud especially recent additions like salesforce voice and FSL, with the adoption of FSL, customer site visit scheduling got better.

Cons

Nothing to dislike, eventhough FSL is an Salesforce service cloud solution integration of FSL with Salesforce service cloud is not that good at the moment.

GB
AvatarImg

Greg B.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

Best bet for Service

Reviewed 2 years ago

Service cloud was my introduction to Salesforce, and has led to a very lucrative career. The out of the box functionality is enough to get started on service support, and the ability to customise to use SLAs, Milestones and manage both productivity and customer expectations is brilliant

Pros

Service Cloud works in parallel with the Sales data in the salesforce platform, so you can see a full picture of your customer, and relate all complaints/request to a single point. Plus multiple points of contact allowing cases to be generated via phone, sms, website form, live chat or email.

Cons

Field Service is limited unless you opt for the Field Service Lightning package, but there are plenty of features to run a helpdesk efficiently and well

FK
AvatarImg

Fima K.

Computer Software, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

A good application, but there were difficulties in customizing

Reviewed 6 years ago
Pros

To work with the data of our customers, we use several databases. One of the options for storing and processing information is the use of SalesForce. If you correctly configure this system, it greatly facilitates the work. For example, I use it to organize online mailings, generate reports, check the work of employees. The program interface is convenient, the functionality is extensive.

Cons

Service support at this service is too slow, and when it is possible to get a response from them, it is not always clear and understandable.

MD
AvatarImg

Madhur D.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

Salesforce Service Cloud

Reviewed 2 years ago

It's awesome! Highly recommended

Pros

From the call center to the field service, and chatbot, the Salesforce service cloud is the best way to ensure that you can deliver world-class customer service during on-site interactions.

Cons

Nothing as such apart from its cost, which is totally worth

AR
AvatarImg

Verified reviewer

Pharmaceuticals, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

SALESFORCE

Reviewed 5 years ago

Better customer experience- customer is satisfied with service, case tracking is easy

Pros

Customer relations have been drastically enhanced with Salesforce service cloud, our data is also secure on this cloud service

Cons

there is nothing to dislike about the Salesforce Service Cloud

MO
AvatarImg

Mohammad O.

E-Learning, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

Salesforce Service Cloud Review

Reviewed a year ago
Pros

Pros:Comprehensive platform: Salesforce Service Cloud provides a comprehensive platform that includes features such as case management, call center management, self-service portals, and social media integration, making it a one-stop-shop for customer service needs.Customizable: Salesforce Service Cloud is highly customizable, and businesses can tailor it to their specific needs and workflows.Integration...

Cons

Cons:Cost: Salesforce Service Cloud can be expensive, especially for small businesses or startups that are on a tight budget.Steep learning curve: Salesforce Service Cloud has a steep learning curve, and businesses may need to invest in training and support to get the most out of the platform.Complex setup: Setting up Salesforce Service Cloud can be complex, and businesses may need to hire a consultant...

KB
AvatarImg

Kevin B.

Security and Investigations, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

The Good, The Bad and the Hyped

Reviewed 5 years ago

Taking a large mass amount of data and streamlining the information to break into relavency. Overall, good layout. It should be for the price.

Pros

Customizable into different levels for different employee roles. Outstanding search capabilities to organize overall data.

Cons

Customer service is slow to respond and it seems that they are contracted service reps. Need more human touch to explain in plain terms what steps and features might be helpful.

AR
AvatarImg

Verified reviewer

Computer Software, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

Salesforce Service Cloud as Help Desk

Reviewed 8 years ago

Salesforce Service Cloud across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Service Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Pros

Salesforce Service Cloud clearly changes the way you address customer issues and provide resolutions. Listed are just some of the good things that make Salesforce Service Cloud a good choice: Offers users with a single platform which they could use to deliver immediate and reliable customer service. Allows companies to engage their customers and deal with their issues on a multitude of platforms...

Cons

The Service Cloud, like other Salesforce.com solutions, can be relatively expensive compared to other Software-as-a-Service CRM products available on the market. Salesforce.com does not offer a Service Level Agreement unless the customer requests one, and SLAs often fall behind the guarantees of other CRM providers. If businesses are seeking a broader solution that covers other back office processes, such as accounting, Salesforce.com products like the Service Cloud lack such features.

DM
AvatarImg

Diana M.

10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

Great tool for customizing reports with ease

Reviewed 7 years ago

In the past when I used this product it had many customizable reporting elements that made it very easy to track leads, opportunities and sales with ease

Pros

Security is great, good customer service

Cons

Outages or latency degradation

HB
AvatarImg

Heather B.

Computer Software,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

Great way to collaborate with a support team!

Reviewed 10 years ago
Pros

Installation and setup are mostly self-service.

Cons

Customized emails lack availability. The look and feel of the basic knowledge base could use some improvement.

CK
AvatarImg

Christian K.

Computer Software, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Salesforce Service Cloud logo

Salesforce Service Cloud

Salesforce Service Cloud

Reviewed 2 years ago
Pros

Intuitive CRM for customer service and support for our business. We're able to easily organize and prioritize service tickets and respond quickly to customers.

Cons

Reporting isn't where I'd like it to be and building reports can be complicated.

AvatarImg
AvatarImg

Anastasiia M.

Chemicals, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Salesforce Service Cloud

Salesforce Service Cloud for supporting Service processes

Reviewed 2 years ago
Pros

Salesforce Service Cloud is fantastic for managing the processes related to Service Operations. It is especially useful for streamlining workflows and managing particular cases created by customers

Cons

It gets very hard to maintain for some complicated and non standard service cases - in such situations there is a need for Salesforce Admin or Developer to create custom functionality

ki
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kristina i.

Management Consulting,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Salesforce Service Cloud

A little more technical than I thought

Reviewed 8 years ago
Pros

I loved the fact that I can keep most of all my customer service in one spot. It does help service my clients and that translates into sales.

Cons

It was not easy to implement, we needed a lot more technical knowledge than we had. We did find a way, with help from a friend. I would like to see more app integration

RP
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Rachel P.

Financial Services, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Salesforce Service Cloud

Salesforce Service Cloud

Reviewed 2 years ago
Pros

What i loved most about Salesforce Service Cloud is how easy it is to use and manage.

Cons

Unfortunately Salesforce Service Cloud can be extremely slow at sometimes. This could be improved

MR
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Mohamed R.

Retail, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce Service Cloud

SalesForce experience

Reviewed 5 years ago

I’m happy with the service.

Pros

Easy to track, dashboard no need excel or google spreadsheet. Not required daily formulas. Once I update it easily can generate report based on my requirement

Cons

Some time dashboard doesn’t work properly, which means report won’t give accurate data.

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Jon G.

Insurance, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Salesforce Service Cloud

Simply the best

Reviewed 6 years ago
Pros

Coming from trying to service our users with Mantis, ServiceCenter, JIRA, Remedy, EMAIL - Salesforce integration with Service Butt takes the cake. Easy to setup and easy to get metrics out of.

Cons

To truly get all the features you need to spend more $$ vs your initial butt.....but that is about it.

JH
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Jordan H.

Medical Devices, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce Service Cloud

Salesforce Service Cloud Review

Reviewed a year ago

Salesforce service cloud is a must have tool in our business of customer service & support. This software is key in providing a seamless process from beginning to end of a service order request.

Pros

This software allows us to provide customer service tracking from initial call all the way to completion of services. I like that it is easy to navigate, user friendly, and a strong database for all of our service information.

Cons

Integration with existing software was a challenge but Salesforce support was instrumental in helping us to merge our data and build a system tailored to our service needs.

DS
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Deepak S.

Computer Software, 501-1,000 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Salesforce Service Cloud

Service CLoud Rcoks

Reviewed 8 years ago

Service CLoud has got lots of cool features. Hope Live messages will add value in our Service Cloud implementation

Pros

ease of implementation

Cons

CTI and Live Agent

EA
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Enrico A.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HubSpot Service Hub

My Expereince With HubSpot Service Hub

Reviewed 4 months ago
Pros

We have used this product as a CRM and comes with amazing features and capabilities. It is affordable, easily customizable and very helpful thanks to multiple features.

Cons

No negative issues with HubSpot Service Hub

GA
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Gianluca A.

Marketing and Advertising, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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HubSpot Service Hub

If you need a huge customer service tool, probably you have to pass over

Reviewed 3 years ago

It is great but Hubspot customer service is not my preferred in the Hubspot ecosystem

Pros

Hubspot service is completely linked to crm and marketing automation so it gives an immediate view of tasks, issues and conversations in a glance

Cons

It miss some features owned by other customer service support software

RP
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Robson P.

Internet, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HubSpot Service Hub

Service Tool Management integrated with Hubspot

Reviewed 3 years ago

I don't like to use Hubspot Service, we prefer others service management tool

Pros

The more interesting reason to use Hubspot Service, is because he is already integrated with Hubspot CRM and Hubspot Marketing.

Cons

I think that have a lot of others tools to use instead Hubspot Service, I Think that Hubspot looses their focus on CRM and Marketing, and Start the Focus on the Service that its very behind of the competitors.

AR
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Verified reviewer

Telecommunications, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HubSpot Service Hub

Easy to Use, Great for Starting Out

Reviewed 5 years ago

We're a pretty small company and it is easy to get overwhelmed by the demands of starting and growing a business from scratch. It is nice to have Service Hub as an 'add-on' for the CRM, Marketing automation and other features HubSpot offers as part of its full suite of tools. It has made it very easy for us to quickly add a "support portal" to our website, and it has helped our customers get answers to their most-asked questions more quickly than they could by just emailing our support team.

Pros

Using the HubSpot Service Hub is very easy. It is not a complex product or full-blown content management tool like other well-known support tools. It is a nice add-on for HubSpot that helps fill out the portfolio of other features available via their offering. It allows users to quickly build and structure a simple knowledge base, and the contextual search feature is very helpful.

Cons

While it is extremely easy to use, it is also a fairly basic set of tools. It is not as robust as some other customer support applications like Freshdesk, Zendesk, or SalesForce. The only concern we have is that we may need to transition to one of these other services if we find we need more control over the UX/UI of our support portal or need to expand support across many other channels. HubSpot continues to add new site templates and that's a good thing, but the Service Hub is still a pretty basic documentation portal.

JW
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Jibran W.

Information Technology and Services, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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