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Easy Storage Solutions vs RentRedi Comparison

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Good recommendations?

RentRedi logo

RentRedi

4.4

(78)

83pts

Overview

Easy Storage Solutions provides self-storage management software for small to medium-sized storage facilities.

Category Leaders

RentRedi is a property management software that helps landlords automatically collect rent payments, screen applicants, list...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

90

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

12

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

705

5

4

3

2

1

582

115

4

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.4

78

5

4

3

2

1

46

22

6

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

The support module is an excellent source to find out how to use features. The features of the software are great and I love the fact that our webpage is integrated with our software.
The fact that it's very user friendly, tech support is amazing and a good value for the money.
Awesome software/platform and look forward to using at all our future self storage facilities. Great customer service and vast array of services that can be customized to our needs.

Pros

Overall, RentRedi has been a valuable asset and very simple to use at a great price. I will be adding more units every year and it’s nice knowing I have this tool to support the day needs.
Customer Service agents are so fast, efficent and super helpful. They are really good at getting you the information you need and always ask if you need help with anything else before exiting chat.
The customer service is outstanding. I cannot say enough about how great their customer support team has been.

Cons

An example of nonsense: The navigation section under the page titles are a mess. When you're on the dashboard, it displays "HOME/REPORTS/DASHBOARD", why is it under reports, first of all.
The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document.
They even explain what I did wrong so I can easily fix future mistakes.

Cons

I was disappointed when my pictures were uploaded to Zillow, Trulia, etc. out of order. I realize what happens on their sites is something out of your control at the moment.
The tenant payment options are really painful to manage and working with support didn't fix this. The $1 ACH fee is not okay to past to the tenants, that is why I left and started using TenantCloud.
I was frustrated with management fired them and now adding a forum that was foreign was difficult, but this team at Rentredi made any obstacles measurable.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features39
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Application Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Background Screening
  • Billing & Invoicing
  • Calendar Management
  • Channel Management
  • Checklists
  • Client Portal
  • Client/Property Matching
  • Commercial Leases
  • Commercial Properties
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Check
  • Customer Database
  • Customer Management
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Expense Tracking
  • Facility Asset Management
  • Facility Management
  • Facility Scheduling
  • Faculty/Staff Management
  • Fee Collection
  • File Management
  • File Sharing
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • For Self Storage Facilities
  • General Ledger
  • Guest Tracking
  • HOA Violation Enforcement
  • Help Desk Management
  • Historical Reporting
  • Inspection Management
  • Insurance Management
  • Inventory Management
  • Invoice Management
  • Job Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Listing Management
  • Maintenance Management
  • Member Communication
  • Member Database
  • Mobile Access
  • Multi-Location
  • Occupancy Management
  • Online Payments
  • Owner Portal
  • PCI Compliance
  • Parts Management
  • Payment Processing
  • Payment Reminders
  • Portfolio Management
  • Predictive Maintenance
  • Pricing Management
  • Property Database
  • Property Management
  • Purchase Order Management
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Collection
  • Rent Tracking
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Revenue Management
  • SMS Messaging
  • SMS Reminders
  • Secure Data Storage
  • Security Gate Access Control
  • Self Service Portal
  • Service History
  • Site Maps
  • Space Management
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Tax Management
  • Technician Management
  • Template Management
  • Tenant Management
  • Tenant Portal
  • Tenant Screening
  • Tenant Tracking
  • Third-Party Integrations
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Visitor Management
  • Website Management
  • Workflow Management
  • Total features123
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Application Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Background Screening
  • Billing & Invoicing
  • Calendar Management
  • Channel Management
  • Checklists
  • Client Portal
  • Client/Property Matching
  • Commercial Leases
  • Commercial Properties
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Check
  • Customer Database
  • Customer Management
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Expense Tracking
  • Facility Asset Management
  • Facility Management
  • Facility Scheduling
  • Faculty/Staff Management
  • Fee Collection
  • File Management
  • File Sharing
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • For Self Storage Facilities
  • General Ledger
  • Guest Tracking
  • HOA Violation Enforcement
  • Help Desk Management
  • Historical Reporting
  • Inspection Management
  • Insurance Management
  • Inventory Management
  • Invoice Management
  • Job Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Listing Management
  • Maintenance Management
  • Member Communication
  • Member Database
  • Mobile Access
  • Multi-Location
  • Occupancy Management
  • Online Payments
  • Owner Portal
  • PCI Compliance
  • Parts Management
  • Payment Processing
  • Payment Reminders
  • Portfolio Management
  • Predictive Maintenance
  • Pricing Management
  • Property Database
  • Property Management
  • Purchase Order Management
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Collection
  • Rent Tracking
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Revenue Management
  • SMS Messaging
  • SMS Reminders
  • Secure Data Storage
  • Security Gate Access Control
  • Self Service Portal
  • Service History
  • Site Maps
  • Space Management
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Tax Management
  • Technician Management
  • Template Management
  • Tenant Management
  • Tenant Portal
  • Tenant Screening
  • Tenant Tracking
  • Third-Party Integrations
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Visitor Management
  • Website Management
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Alternatives

Explore similar apps

User reviews that mention these apps

JP
AvatarImg

Jared P.

Real Estate, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

RentRedi logo

RentRedi

Easy to use

Reviewed 5 months ago

Overall experience has been positive and easy to use

Pros

It is easy to use and set up, easy to get tenants set up and easy for them to use also

Cons

May have to pay for additional features

DE
AvatarImg

Darren E.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

Incredibly Flexible Rental Data Management and Collection Software

Reviewed 4 years ago

Excellent!

Pros

The staff are available for phone calls and online chats and make changes to the software about as quickly as I've come up with them.

Cons

Many of the automatic features, currently available, were not available, until recently. I would still like an easy way to pull a payment from a tenant if they have not paid it themselves or set up an auto-pay

CH
AvatarImg

Charity H.

Executive Office, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

New Investment Property Owner

Reviewed 3 years ago

I highly recommend this easy and very affordable application for anyone getting into investment properties.

Pros

This software is so simple and intuitive. I love that there is no real ramp-up time. I also love that "houses" everything we need - tenant application, communication, maintenance, etc.

Cons

I'd like to be able to modify the number of tenant notifications but that is not currently an option.

JS
AvatarImg

Juan S.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

Smooth way to manage

Reviewed 4 years ago

I love the utilize the app to my phone. Real easy to operate. Allows me to multitask with my properties

Pros

The system is really efficient. I enjoyed the live chat. They are extremely quick on the return.

Cons

I have nothing negative to say. I enjoy the app to the fullest.

JM
AvatarImg

Josiah M.

Real Estate, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

RentRedi review

Reviewed 9 months ago

Great experience, very happy that I've been able to use it

Pros

Easy to setup, great customer focus, easy payments for my tenants

Cons

Weak mobile app, I'd have to use on my computer

Vendor response

Hi Josiah! Thank you so much for this feedback. We appreciate each and every customer's insights! Can you elaborate on which mobile app you are using (Apple or Android)?

JA
AvatarImg

Jamaine A.

Health, Wellness and Fitness, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

RentRedi logo

RentRedi

Great Service!

Reviewed 17 days ago

Ive had RentRedi for a short period of time and it has been amazing.

Pros

RentRedi is extremely easy to use! The set up was easy and customer service is readily available.

Cons

I dont really have any real cons for my time spent using RentRedi

Vendor response

Thank you for your fantastic review! We're delighted to hear that you found RentRedi extremely easy to use and that the setup process was a breeze. Our team is committed to providing excellent customer service, and it's great to know they were readily available when you needed them. We appreciate your feedback and are here to support you every step of the way!

dk
AvatarImg

danielle k.

Commercial Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

RentRedi logo

RentRedi

happy camper

Reviewed 4 years ago
Pros

- easy to set up - great customer service (very quick & responsive) - easy to help tenants - love "e-sign" option

Cons

- would like to see better reporting options - would like to have option to add credits to individual tenants - would like easier process to move tenant to a new unit (and not lose their history) - would like to customize "home screen"

CM
AvatarImg

Clint M.

Real Estate, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

A Great Tool to have in your tool chest

Reviewed a year ago

Overall RentRedi is worth integrating into your system. We are a small company that is growing. We started with three properties and have grown to five properties. We wanted software that would be robust enough to grow with us where if we had 100 properties we would not need to change. That is why we chose RentRedi.

Pros

We were just starting our rental business and needed something to help us keep up with the different properties and renters. Something with online access that would be easy for our renters and robust enough to be a help to us. RentRedi fit the bill, it allows you to execute leases between you and the renter, it is a repository for your documents, it is our payment and notification hub for the renters, and we use it for our listing, application, and background checks.

Cons

It is lacking easy-to-follow instructions in several sections. When trying to list properties it does not allow for photos to be permanently attached to each individual property. So, if you have multiple properties you have to delete photos and hold them off software. And, there are times when customer service assistance is not available. You have to leave a message and wait for them to call back and usually by the time they call back I am off to the next project and not near the computer.

Vendor response

Hi Clint! We appreciate your feedback regarding listing properties. For support, we are available with our live chat support, in addition to phone and email support if you ever can't get ahold of someone! Again, thank you so much for this feedback. We do appreciate it!

LM
AvatarImg

Lydia M.

Real Estate, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

RentRedi logo

RentRedi

Great service

Reviewed 9 months ago
Pros

Easy to get started. Has everything I need!

Cons

Would like to be able to show only certain properties, remove when I sell without totally deleting them.

Vendor response

Thank you so much for this review and feedback. We really appreciate and hope you continue to enjoy using RentRedi!

LE
AvatarImg

Lance E.

Real Estate, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

Satisfaction and gratitude of RentRedi awesome software.

Reviewed 9 months ago

From the very beginner, RentRedi has proven to be an incredible efficient and reliable tool to managing our rental properties.

Pros

Easy to use over all platforms (phone, Computer).

Cons

The time between tenants payment and payment received.

Vendor response

Hi Lance! Thank you so much for this five-star review! We really appreciate you taking the time to leave us this feedback!

MK
AvatarImg

Melanie K.

Real Estate, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

Property Management

Reviewed 2 years ago

I can't say enough positive things about Rentredi

Pros

Very easy to use and the support has been incredible

Cons

Nothing, very pleased so far. I can't find a single thing to complain about

RA
AvatarImg

Robert A.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

Rent Redi has made my life easier

Reviewed 17 days ago

Great experience, have used customer service a few times they have been very helpful

Pros

Easy to use for me and tenants, great customer service

Cons

I don’t see any cons. Great product and service

Vendor response

Thank you for sharing your positive experience with RentRedi! We're thrilled to hear that our platform has made your life easier and that you and your tenants find it easy to use. Our customer service team is dedicated to providing exceptional support, and it's wonderful to know they have been very helpful to you. We appreciate your feedback and look forward to continuing to serve you!

DF
AvatarImg

Debra F.

Real Estate, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

RentRedi logo

RentRedi

Expectations and delivery

Reviewed a year ago

i chose over rentredi over furniture finders and it doesn't seem to be an easier process in managing the tenants and tracking payments. also, the lease agreements was used but i didn't like the format and it seemed like it wasn't accurate for the state. i'd rather use one system for every tenant or have my property management use one system but we are having too many issues with software

Pros

esthetically pleasing, appeared to be easy setup but help guides used

Cons

tenant was not able to use app; stated that it was flaky and non responsive at times. tracking applications, tenants, etc. was not successfully; tenant couldn't send the application(s) back through the system. applications, verification process, etc. was not updated in quick time to see current statuses. payment option was not trustworthy for tenant

Vendor response

Hi Debra! Thank you so much for taking the time to leave this feedback. We're sorry the tenant app wasn't working out for you. We have live customer support in the help chat or by email (team@RentRedi.com) and phone ((917) 793-6068) if you ever need help with the app or potential bugs!

AM
AvatarImg

Ardavon M.

Transportation/Trucking/Railroad, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

Landlord user

Reviewed 24 days ago

Great experience, responsive and professional

Pros

Easy to reach out to customer support. They have been helpful.

Cons

There is nothing that I can think of right now.

DD
AvatarImg

Dorene D.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

RentRedi

Reviewed 4 years ago
Pros

Super easy to use, the support staff is very efficient and helpful.

Cons

Only issue I have found is I would like to be able to customize the application on certain areas. It asks for a little too much information on certain levels, I own student housing so all of my applicants do not have all of the criteria they ask for and they are unable to proceed thru the application process without this information.

JH
AvatarImg

Jimmy H.

Real Estate, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

RentRedi logo

RentRedi

RentRedi after one year.

Reviewed a year ago

Has potential needs some enhancements on the front end to make it easier for the end user.

Pros

The automation of invoice creation and the tenant portal that allows easy payments.

Cons

The lack of ease in reviewing payments or creating reports to match rent payments with accounting software. I feel like I have to go in the back end of the settings to see when payments are made.

Vendor response

Hi Jimmy! Thank you so much for this feedback. We're always looking to enhance the customer's experience, so we appreciate your thoughts on creating reports. We're also glad that you enjoy using the invoice creation and that your tenant's like the mobile app! Thank you again for this feedback!

AL
AvatarImg

Alex L.

Real Estate, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RentRedi logo

RentRedi

Happy

Reviewed 2 years ago
Pros

Easy to use. Makes me confident that i have the necessary tools to run rentals.

Cons

I couldn't get an application back from tenant because banking info was requested on the application when they didn't pay that way.

TN
AvatarImg

Thang N.

Information Technology and Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RentRedi logo

RentRedi

Long term rentals software

Reviewed 9 months ago
Pros

It's a platform that provides easy search. It also the secure payment and personalized support.

Cons

The site is sometimes out of my control at the moment.Have to go to each unit's page to see who has paid, and who has yet to pay.

Vendor response

HI there! Thank you so much for leaving us this rating and review. We value your insight into how we can improve our product and will pass along your feedback to the team!

TT
AvatarImg

Todd T.

Real Estate, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

Remote Rent Collections

Reviewed 2 years ago

Excellent.

Pros

We found it easy to learn to use, to use and to make changes as developments were discovered.

Cons

Customers having initial challenges with setup and linking their bank accounts for making on0time payments.

AvatarImg

Verified reviewer

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

RentRedi logo

RentRedi

not happy

Reviewed a year ago
Pros

Easy to use maintenance module for tenants and my maintenance crew. Quick access to tenant information.Automated billing, late notices and late fees.

Cons

Remember you get what you pay for. This app is very elementary. Also some of the worst customer service and technical support I have ever came across. I have a serious glitch in my app and am unable to get a detail deposit report. This has been going on for over 2 weeks without a fix. A detailed batch report was a deciding factor for purchasing this app.

Vendor response

Hi there! Thank you for this feedback, we really appreciate you taking the time to let us know. For support, we're really sorry we're not living up to your expectations. We'd love the chance to make it right if you could give us a call at (917) 793-6068 or email team@RentRedi.com. We can look into the detailed batch report issue for you. We hope that helps and thank you again for this feedback, we really appreciate it.

JD
AvatarImg

Jordan D.

Real Estate, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RentRedi logo

RentRedi

RentRedi review

Reviewed 9 months ago

Overall it has been a good experience.

Pros

It’s very easy to use. Once you get your rebate set up the payments are delivered quickly and managing my properties became a breeze.

Cons

I don’t like that you have to pay extra for the accounting. I feel that should be included in the price.

Vendor response

Hi there! Thank you so much for this 5-star review. We really appreciate you taking the time to rate us and give us feedback. We take everyone's insights into consideration and appreciate your feedback!

gv
AvatarImg

gilberto v.

Real Estate, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

RentRedi logo

RentRedi

Poor customer service, they develop the app and than they hire a cheap customer service

Reviewed 9 months ago
Pros

Easy to use, for the thing I need to do I think the software has all the features and more with a reasonable price

Cons

The process for creating a payment profile is not clear. They ask to upload documents but they do not give any feedback. Considering that they create an ACH profile I cannot see why all of this.

Vendor response

Hi there! We are sorry to hear that your experience wasn't the best, and we appreciate you taking the time to leave this feedback. We ask for verification documents to ensure that we keep our platform safe for everyone. If you ever need any help, please feel free to reach out to our Customer Success team at team@rentredi.com and we will help you out!

RN
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Rhonda N.

Nonprofit Organization Management, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RentRedi

Help has arrived

Reviewed 2 years ago

awesome

Pros

what i like most is how easy it was to set up. step by step. easy as 123. I f by chance you still dont understand, customer service is AWESOME. they will stay with you until you are satisfied. Customer service will also reach out to you within a few days just to see if everything is working in right for you

Cons

im new with the product. Therefore, I dont have any complaints

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Verified reviewer

Real Estate, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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RentRedi

Great product but lacking in some key areas

Reviewed 3 years ago

It was great working with them they just have too much work to do before it is as useful as TenantCloud

Pros

It is very easy to setup and has great customer support. The notification template is helpful to send quick messages to all tenants in a building!

Cons

The tenant payment options are really painful to manage and working with support didn't fix this. The $1 ACH fee is not okay to past to the tenants, that is why I left and started using TenantCloud. T

CA
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Carrie A.

Real Estate, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RentRedi

RentRedi is the best Prop Mgmt Tool for the Small Biz Landlord

Reviewed 4 years ago

I love this tool for managing my few rentals that I have. It is so simple to use and very inexpensive. I had a little trouble figuring out how to enter in past rents, but the online chat support answered me quickly and resolved it right away. Support also went out of their way to contact me to tell me I created a duplicate account for a property. I was trying something out with another account a didn't know how to delete it. They quickly walked me through it and all was good!

Pros

RentRedi is very easy to set up and get started with. It took minutes for me to set up my first rental property and all the payments expected for the lease.

Cons

Nothing really. It is just a quick and simple landlord tool for little money.