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Service Fusion vs ServiceWorks Comparison (2026)

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Service Fusion

ServiceWorks

Overview

Easy-to-use HVAC software with no per-user fees. Get the features you need—scheduling, dispatching, invoicing—without the clutter.

Manage your entire Field Activity Management under one scalable platform. Your crews, your jobs and the weather condition everything is accounted for in this software so you don't have to guess. Customized Template For Different Events With Ability To White Label Notification For Personalized Email

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

259

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

948

/user

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

308

168

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

3.6

115

Value for money

Ease of use

Features

Customer support

47%

would recommend this app

Pros

“Service Fusion helps keep our jobs in order; we are able to process our invoices that have paid out and sync them to QuickBooks too!”

Anna K.

Finance Assistant

“We can Create Estimates, turn them into Jobs, and then Invoices for the customers, I appreciate the way we can just email the customer right from Service Fuson!”

Anna K.

Finance Assistant

“With Autotask we had to create a system of Google Drive folders to hold deliverables, a feature which is built in to SF. ”

Rick B.

Founder

Pros

“Especially when we have split billing - COD/ warranty claims & trying to run reports- aging reports, finding ACH payments, statements, etc.”

Carole G.

Accounting Auditing Manager

“What information that's been imported, been entered incorrectly all data still in COD/ closed status from the import or part credits been posted as CC payment.”

Carole G.

Accounting Auditing Manager

“Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us.”

Warren D.

Senior Appliance Expert

Cons

“There's times when you hit the "plus" button to add a job to the next days schedule and it does not give you access to this feature so you end up having to click on the technician and hit the create new button to add a job for the next day.”

James H.

Director on Civil Materials Testing

“Too much double entry of data because no native CRM integration. Why can’t I mass update estimates and instead have to send your developers a csv file and then wait 5-7 days or more?”

Ilan K.

President

“The texting functions show our personal phone numbers unless we are sending an On The Way text or at a laptop using the (very clunky) text functions there. ”

Heather I.

Integrated Operations Administrator

Cons

“Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process.”

Warren D.

Senior Appliance Expert

“My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations.”

Warren D.

Senior Appliance Expert

“The flow of making a work order isn't super smooth. When completing out a work order, you have to scroll down, then back up or the job can't be changed to delivered status. ”

Rachel S.

Office Manager