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Easy. Powerful. Mobile. Field service management software.
Service Fusion Pricing, Features, Reviews and Alternatives
Service Fusion product overview
What is Service Fusion?
Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.
Key benefits of using Service Fusion
? The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.
? Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.
? The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.
? The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.
Typical customers
Platforms supported
Support options
Training options
Service Fusion pricing information
Value for money
4.2
/5
197
Starting from
No pricing info
Pricing options
Value for money contenders
Service Fusion features
Functionality
4.0
/5
197
Total features
119
25 categories
Most valued features by users
Functionality contenders
Service Fusion users reviews
Overall Rating
4.3
/5
197
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.57/10
117
50
10
8
12
Overall rating contenders
Verified reviewer
Consumer Services, 1-10 employees
Used daily for less than 6 months
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Again, I'm new and just started managing people in it.. but my overall feeling is I can certainly run my business on it. I'm sure some things will annoy us and we'll wish it could do this or that, but it's very flexible to a variety of service/ field businesses. We're excited about choosing it and incorporating our processes around it.
I reviewed and tested over 15 softwares to help us run our property services company, and Service Fusion was the clear winner. Although lacking in some things I would like to see, it has more in one package at a reasonable price than all the others. I'm also excited about their new version coming out. Main reason for this review though is RAVE about the support I received from CSR; I believe a manager...
New so still finding things out, but 1 thing is there seem to be some fields that aren't that functional; more placeholders. If they were functional based on the data they contain, it would be amazing! For example, you can put how many manhours per unit of measure a service costs. However, when you ad a quantity, it doesn't calculate the manhours; it's more of just a placeholder?! Reporting could be a little more custom too. I'm hopeful some of these things are going to be addressed in V2 sometime this year, but even if they aren't, this is still a LOT of engine and features for the money.
Danielle J.
Facilities Services, 1-10 employees
Used daily for 6-12 months
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Overall SF is light years ahead of our previous software. They do have some things to work out, but it is very obvious that they are making changes. They are affordable and have awesome support.
Service Fusion is actively upgrading their products. The last software company I was with for about 8-ish years, not once did they upgrade anything. SF customer service is amazing. It is very easy to get ahold of them. SF is very customizable, and while that can be overwhelming with all of the various settings, their support staff is always available to help figure it out.
Sometimes it seems that the features were designed by someone who has never used it before. For example. their reporting section is atrocious. It is very obvious that whoever was in charge of designing the reporting section has never actually ran reports. I know that this is a feature that SF is currently rebuilding and I can't wait to see the new set up!
Ken K.
Construction, 11-50 employees
Used daily for 2+ years
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The problem is reliability of their servers. At least several times a week they go down anywhere from 10 minutes to 2 hours to fix. You try running a service company when your techs cant go to the next job because the server is down. I am assured once a week that there server issues are resolved and they are not. I have been using this software for over 2 years, 6 month ago they did something because they are no longer reliable. I am paying top $ for the software . Kickserve was much more reliable and much less expensive.
As a dispatch software it does a good job
When it is working it is good , the problem in the last 6 months the server constantly goes down crippling my business
Ken, we understand our software's mission-critical nature and take these issues extremely seriously. I can assure you that our engineering teams are working to reduce and eliminate the risk of any similar events occurring in the future. We sincerely apologize for any inconvenience.
Joel H.
Public Safety, 51-200 employees
Used daily for 1-2 years
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I highly recommend giving them a shot and trying out their demo. Their staff is great and always willing to help with any problems you may encounter.
- Pay one low fee for unlimited users and access to the system; not having to pay per user can lead to huge savings! - Offers incredible functionality at a low cost. - Customer support is truly incredible; they offer chat and phone support all based in the United States. - Built-in support for syncing with QuickBooks Desktop software, works very well and puts data into QuickBooks exactly as it should -...
- QuickBooks sync works well, but only allows for one chart of account to be assigned so if you use charts of account to track items/sales in QuickBooks you will need to update these manually or come up with another automated process to keep new items that are added correct. - Inventory control is not great for multiple warehouse or for users with more than a few trucks as technicians have to select...
S. L.
Facilities Services, 1-10 employees
Used daily for less than 6 months
Review source
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We used Service Fusion for 1 month in a "test" environment. We liked it very much, and decided to move forward. Now, we have been using it in production for 1 week, and it has greatly streamlined our processes. Our office staff loves the intuitive user interface, along with the automated notifications that can be configured when field staff is dispatched to our customers, and as the job progresses...
Highly configurable, easy to use, intuitive user interface.
Would like to see more customizable reporting, but what is provided out of the box is sufficient
Service Fusion FAQs
Service Fusion has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of Service Fusion?
Q. What languages does Service Fusion support?
Q. Does Service Fusion support mobile devices?
Q. What other apps does Service Fusion integrate with?
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