Service Fusion Software Pricing & Features

Service Fusion

Easy. Powerful. Mobile. Field service management software.

4.51/5 (93 reviews)

Service Fusion overview

Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.

Service Fusion helps users in creating estimates and job confirmations quickly using pre-populated product and service line items as well as tracking referral sources and assigning jobs to sales personnel for commission calculation. The drag & drop dispatch grid lets users send job information to field workers on their mobile phones via text message or the mobile web app. Users can create invoices against job orders, process payments and update the accounting system with a single click. Service Fusion supports automatic synchronization of invoices. The tool also supports serialization of inventory and managed stock inventory using the built-in inventory system. Time tracking, payroll reporting and revenue reporting is also supported by the product.

Service Fusion is customizable and user-specific permissions and preferences can be applied to the system’s many modules. The software also offers native mobile apps for Android and Apple mobile devices. Fix St Louis and Dun-Rite Vac are few of the organizations using this software.

Pricing

Starting from
$99/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada

Supported languages

English
Service Fusion screenshotService Fusion - Create, schedule & assign a jobService Fusion screenshot: Service Fusion supports invoicing and payment processing featuresService Fusion screenshot: Service Fusion offers scheduling and dispatching featuresService Fusion screenshot: Service Fusion provides visual scheduler with drag and drop capability for scheduling and assignmentService Fusion screenshot: Service Fusion helps to manage stock inventoryService Fusion screenshot: Service Fusions helps to generate sales revenue and commission reportsService Fusion screenshot: Service Fusion can also be used for time tracking and payroll managementService Fusion screenshot: Service Fusion supports integrated voice and text messaging

Service Fusion reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.5
  4.6
Joel Harrison

Unbelievable Software for the Price

Used daily for 1-2 years
Reviewed 2018-08-16
Review Source: Software Advice

I highly recommend giving them a shot and trying out their demo. Their staff is great and always willing to help with any problems you may encounter.- Pay one low fee for unlimited users and access to the system; not having to pay per user can lead to huge savings! - Offers incredible functionality at a low cost. - Customer support is truly incredible; they offer chat and phone support all based in the United States. - Built-in support for syncing with QuickBooks Desktop software, works very well and puts data into QuickBooks exactly as it should - Ability to upload photos to work orders, this gives management the ability to truly see what was done on a job. - Offers great tracking functions for keeping staff working efficiently. - System can call or text customers to alert them that you are coming. - Allows for custom document creation so you can create and style your own paperwork with all your required verbiage. - Allows for simple inventory tracking and purchase orders which can work well for general item tracking. - Separate Mobile app syncs perfectly with system and allows office staff to see technicians progress as they update their mobile app. - Has ability to tie trucks to GPS through one of their partners to better track your service fleet and give more accurate arrival estimates. - Built-in private messages system allows techs and office staff to chat so communication is clear and always documented.

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Service Fusion

Easy. Powerful. Mobile. Field service management software.

Crysten Puszczykowski

Great for small HVAC companies

Used daily for 6-12 months
Reviewed 2017-05-09
Review Source: Software Advice

Overall our experience with Service Fusion has been great. It's a tool that will do well for any small service company. I would love to see Service Fusion step up their partnership with larger organizations like ACCA and do more with their on boarding process. We were left to figuring out how to apply the tool to our own processes and how to get the tool to do things we wanted it to do for us. Service Fusion was there for us when we have questions, but a better on boarding process with a consultant to help us set up would have saved Service Fusion teams from less questions down the road and helped us ensure we're using the tool/setting up our own methods properly in the first place. I would still recommend Service Fusion to any small business like ours. It's allowed our small business to get more connected with customers and create a better customer database along with new payment portals not available to us before. We are still learning the tool but we've already saved time regarding payroll and getting critical data in the hands of our Technicians when they are out in the field. Connecting the field to the office support team has been critical in ensuring we're providing our best selves to the end customer. The Service Fusion team has been incredible! They are super supportive and answer any questions we have on any given day within minutes. They have helpful videos and go the extra mile to help in every aspect. Great Team!

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Service Fusion

Easy. Powerful. Mobile. Field service management software.

David Levin

This software is not ready for work.

Used daily for less than 6 months
Reviewed 2017-03-30
Review Source: Capterra

First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.It looks like a perfect fit for our business model. We liked the option that the technician on the field can capture pre and post work signatures.

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Service Fusion

Easy. Powerful. Mobile. Field service management software.

S. Lacy

Fantastic Software and Great Customer Service

Used daily for less than 6 months
Reviewed 2017-02-17
Review Source: Capterra

We used Service Fusion for 1 month in a "test" environment. We liked it very much, and decided to move forward. Now, we have been using it in production for 1 week, and it has greatly streamlined our processes. Our office staff loves the intuitive user interface, along with the automated notifications that can be configured when field staff is dispatched to our customers, and as the job progresses (dispatched, on site, invoiced, etc). The work of our field staff has also been simplified by going "paperless". The mobile app they use has all the information they need at their fingertips. Customers can sign for their work and receive e-mails at job completion with invoices if desired. On aspect of Service Fusion that we really appreciate is that it is highly configurable. As a small example, if you don't want notifications to go to your customers, you don't need to send them. If you only want certain ones, during certain statuses of the job, you can configure that. We appreciate how the developers have designed it in such a way to be flexible and not force a company to work a certain way. For example, the ability to add custom fields for various entities (customers, jobs, equipment, etc) shows that they understand each company may have specific needs for information tracking that are not included the software's built-in fields. Giving customers this flexibility makes the software highly configurable to our needs. Finally, our experience with Service Fusion's Support staff has been phenomenal. We've had to call in several times during our transition from our previous software for various things. Each time, we were able to work with their knowledgeable support staff who've spent the necessary time with us on the phone to solve our problems. In addition, we sent in a request for a minor enhancement to a report that would have really helped us. To our surprise, they followed up very quickly and made the enhancement we requested. Typically, our experience with software vendors is that we don't see such quick turnaround to implement enhancements. But our experience with Service Fusion is that they are very proactive and listen to their customer needs. Based on our experience so far, not only with Service Fusion's customer support, but also with finding their software highly functional and easy to use, we would not hesitate to recommend Service Fusion for service companies like ours.Highly configurable, easy to use, intuitive user interface.

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Service Fusion

Easy. Powerful. Mobile. Field service management software.

Lucinda Wolford

I use Service Fusion to run my cleaning company with 12 employees. Scheduling/client mgmt is a dream

Used daily for 2+ years
Reviewed 2018-07-13
Review Source: Capterra

Ease of scheduling, wonderful client management tool, great employee-side app. Helps me: Schedule quickly Track time in/out I investigated all the big field service software something (some cleaning industry specific some not), and I tried a number of them but Service Fusion hands down won the race. Client and scheduling management is a dream. The ease and simplicity of creating and managing schedules both recurring clients and single cleanings is so wonderfully well designed. My office manager can manage the schedule of 125+ recurring clients (plus 15-20 one time cleanings each month) for 12 cleaners from the office or home on work laptop. The reporting capabilities and exporting of reports makes payroll easy. Finally, the employee-side app is a fully functional app that shows the schedule, acts as gps, acts as time clock, and tons of details to help them.

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Service Fusion

Easy. Powerful. Mobile. Field service management software.

Service Fusion pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

Starter edition - $99/month
Starter+ edition - $199/month
Pro edition - $349/month

Pricing Comparison

How does Service Fusion compare with other Operations Management apps?

Subscription plan?

Service Fusion



99% of apps offer a
subscription plan

Free trial?

Service Fusion



81% of apps have a
free trial

Freemium plan?

Service Fusion



21% of apps have a
freemium plan

Pricing Comparison

Operations Management app prices shown are $/month




Service Fusion Pricing Reviews

Pros
  • The app and the price
  • Customization, easy of use, customer support.
  • Cost was really good for the quality of the solution.
  • Very user friendly and loaded with features for a price that is unbelievable. There is no per user fee!!
Cons
  • CRM
  • Lacks google products integration, Limited Sales Pipeline, CRM Functionality,
  • Would like to delete the invoicing/payment portion and may learn how to do that with time.
  • I would like to be able to process payments through here without using one of your vendors.
92%
recommended this to a friend or a colleague

Service Fusion features

Activity Dashboard
Activity Tracking
Automatic Notifications
Custom Fields
Customizable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Invoice Management
Monitoring
Multi-Location
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management

API (404 other apps)
Audit Trail (158 other apps)
Auditing (238 other apps)
Compliance Management (179 other apps)

Competitor Feature Comparison

Mobile apps

iOS App

20 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

See all Android Apps

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Category Leaders ranking

Reviews
Integrations
Mobile
Media
Security

#7 in Field Service Management (FSM)

View full ranking
62
11
6
18
0
14

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Service Fusion also features in these categories:

Videos and tutorials

Additional information for Service Fusion

Key features of Service Fusion

  • Credit card processing
  • Inventory management
  • Integrates with QuickBooks
  • Invoicing & Payments
  • Integrates with third party applications
  • Job scheduling
  • Payroll reports
  • Time tracking
  • Voice & text messaging
  • Estimates & jobs
  • GPS fleet tracking
  • Add photos
  • Mobile apps
  • Progress statuses
  • Job management
  • Project management
  • Customer web portal
  • Export/import data from Excel and CSV files
  • Auto reminders
  • Microsoft Outlook integration
  • Calendar sync
  • Inventory control
  • Custom fields
  • Application integration
  • Invoices
  • Sales orders
  • Quote management
  • Real time data
  • Secure data storage
  • Clock In / Out

Benefits

● Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.

● The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.

● Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.

● The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.

● The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.