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Service Fusion Logo
Service Fusion
4.4
(167)

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Easy. Powerful. Mobile. Field service management software.

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(30)

Service Fusion Pricing, Features, Reviews and Alternatives

Service Fusion product overview

Price starts from

149

Per month

Flat Rate

What is Service Fusion?

Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.

Key benefits of using Service Fusion

? Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.

? The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.

? Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.

? The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.

? The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
Videos
Webinars

Service Fusion pricing information

Value for money

4.3

/5

167

Starting from

149

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Service Fusion features

Functionality

4.1

/5

167

Total features

119

25 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
API
Customizable Reports
Data Import/Export

Functionality contenders

Service Fusion users reviews

Overall Rating

4.4

/5

167

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10
Rating distribution

5

4

3

2

1

103

42

7

7

8

Pros
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
Cons
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
Another Broken Software With Crappy Back-End Support.

Overall rating contenders

AR
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Verified reviewer

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent customer service

Reviewed 4 years ago

This program is great to communicate with my Service Techs and now they know where they are going. Takes a lot off me, if I am on the phone or doing something else. Also there is no contract. I was told we will earn your business - and they totally have!

Pros

The software is easy to use and Service Fusion has excellent customer service if you get in a bind!

Cons

The only things negative is, that I did not get this program before!

TC
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Terry C.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Service Fusion is Malleable and can become what you need it to.

Reviewed 3 years ago

Their team in support is always quick to assist, they are helpful and not condescending.

Pros

It had features that were editable that other service softwares available did not. My business had so many faces that it did not fit into the shoebox that most other softwares force upon the end user. Plus, Service fusion was not charging per user. We are a small but constantly growing business that works with clients that have a fixed income.

Cons

The items in the database, the fields are always open, if you make a mistake when in editing something in the database, data can be overwritten easily. Wish they had a way to take deposits and create accounts to apply to future services. Had to use a different software for that.

AS
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Aaron S.

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Another Broken Software With Crappy Back-End Support

Reviewed 4 years ago

Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

Pros

It customizable and pretty user-friendly

Cons

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself

JL
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James L.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Software for my business

Reviewed 5 months ago

Real time service assistance when needed. App works great for technicians in the field. No complaints

Pros

Easy process for scheduling, billing and communication to customers. Automated call to customer prior to arrival is a plus.

Cons

Software works Great for our company. No cons on our end

Vendor response

Thanks, James! We're thrilled that you are satisfied with Service Fusion. Your feedback is much appreciated.

ML
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Matthew L.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Vintage Electric Approves

Reviewed 5 months ago
Pros

Customer creation, work order creation, scheduling, invoicing, estimating, products, and services are at your fingertips. Labor costs are down work performance is better than most with these simple items. Customers are happy when they are able to witness these couple of things.

Cons

The constant changes. Once we get adjusted to certain ways we are using service fusion, something changes without warning. Give an option button to see if we like the change and can go back to the original way it works

Vendor response

Matthew, we are so happy to be part of keeping your customers happy. We will be sure to pass your suggestion along to the product team. Thanks so much for your review!

Service Fusion FAQs

Q. What type of pricing plans does Service Fusion offer?

Service Fusion has the following pricing plans:
Starting from: $149.00/month
Pricing model: Subscription


Q. Who are the typical users of Service Fusion?

Service Fusion has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Service Fusion support?

Service Fusion supports the following languages:
English

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Q. Does Service Fusion support mobile devices?

Service Fusion supports the following devices:
Android, iPad, iPhone

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Q. Does Service Fusion offer an API?

Yes, Service Fusion has an API available for use.

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Q. What other apps does Service Fusion integrate with?

Service Fusion integrates with the following applications:
Microsoft Outlook, QuickBooks Online Advanced, Quickbooks Online, Google Calendar

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Q. What level of support does Service Fusion offer?

Service Fusion offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

See alternatives

Related categories