Service Fusion Pricing, Features, Reviews & Comparison of Alternatives

Service Fusion

Easy. Powerful. Mobile. Field service management software.

4.49/5 (134 reviews)

Service Fusion overview

What is Service Fusion?

Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.

Service Fusion helps users in creating estimates and job confirmations quickly using pre-populated product and service line items as well as tracking referral sources and assigning jobs to sales personnel for commission calculation. The drag & drop dispatch grid lets users send job information to field workers on their mobile phones via text message or the mobile web app. Users can create invoices against job orders, process payments and update the accounting system with a single click. Service Fusion supports automatic synchronization of invoices. The tool also supports serialization of inventory and managed stock inventory using the built-in inventory system. Time tracking, payroll reporting and revenue reporting is also supported by the product.

Service Fusion is customizable and user-specific permissions and preferences can be applied to the system’s many modules. The software also offers native mobile apps for Android and Apple mobile devices. Fix St Louis and Dun-Rite Vac are few of the organizations using this software.

Pricing

Starting from
$99/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
Service Fusion screenshotService Fusion Dashboard 2.0Service Fusion screenshotService Fusion screenshotService Fusion screenshotService Fusion screenshotService Fusion screenshotService Fusion screenshotService Fusion screenshot

Service Fusion user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.5
  4.6
Brandon Veater

If you have a sales team that is mobile and on the road this is an incredible platform.

Used daily for 1-2 years
Reviewed 2018-04-01
Review Source: Capterra

Pros
It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Cons
There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Carla Rodriguez

Wow, great product and great support!

Used daily for less than 6 months
Reviewed 2020-03-11
Review Source: Capterra

We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing.

Pros
It is hard to say what we like most about Service Fusion because all the parts work together to help our business function at it's best. Maybe the customer support. They actually want to help us, can help us and know what they are talking about. They give answers instead of the run around, every single time without fail. It is truly amazing and compared to other programs we have used it is night and day the level of expertise and perfection.

Cons
The video tutorials. They were a bit torturous. Watching a video of a learning session that lasts a couple of hours while trying to run an emergency service company and take care of customers is asking too much.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paddy Wright-Harris

Love the product but REALLY LOVE the support team - Thank you [SENSITIVE CONTENT HIDDEN]

Used daily for 2+ years
Reviewed 2020-11-10
Review Source: Capterra

Extremely happy.

Pros
The communication tools for both the clients and our techs in the field. We're still learning more great features every day and experimenting. Love how they are constantly adding new features and easy explanations of how to use them. When we have questions, and we often do, the support team is amazing!

Cons
We're in the process of learning more about the great features of Fusion. There is a lot here that we're not using yet... yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Levin

This software is not ready for work.

Used daily for less than 6 months
Reviewed 2017-03-30
Review Source: Capterra

First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.

Pros
It looks like a perfect fit for our business model. We liked the option that the technician on the field can capture pre and post work signatures.

Cons
The technician mobile app does not have any way to work offline. The app is full of bugs and not functunal at all on the field. The online system is very cluttered to work with.

Response from Service Fusion


Hi David:

Thank You for your feedback.

We are not without flaws and we definitely don't claim to accommodate every workflow, but we try very hard to make it work for everyone who decides to give us a shot. We wouldn't have over 1,000 paying customers with a "great demo" alone.

I understand it's important to you, but offline support is a feature, not an issue. There were other things on your list that we simply didn't do. It wasn't a feature that was "broken". It just wasn't available.

Our V2 features more than offline support. It has a built-in VoIP phone system, a CRM, email, progress invoicing & more. Everything our customers asked for. And it uses the latest tech available today, not two years ago. We rebuilt from the ground up because it has a completely different architecture. Phone manufacturers roll out new phones every year not because the last model was bad, but because the new model is better.

I am sorry we couldn't be a great fit for you at this time.

Max

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jennifer Spalding

Service Tech & Office friendly

Used daily for 2+ years
Reviewed 2020-09-24
Review Source: Software Advice

They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Pros
Better dispatching than what we had before.

Cons
Reports aren't all that they need to be, but can download info to Excel & manipulate most data

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Service Fusion pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

Starter edition - $99/month
Starter+ edition - $199/month
Pro edition - $349/month

Service Fusion features

Activity Dashboard
Activity Tracking
Audit Trail
Automatic Notifications
Billing & Invoicing
Customizable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management

API (716 other apps)
Auditing (386 other apps)
Compliance Management (431 other apps)
Document Management (362 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Service Fusion

Key features of Service Fusion

  • Add photos
  • Application integration
  • Auto reminders
  • Calendar sync
  • Clock In / Out
  • Company dashboard
  • Credit card processing
  • Custom documents
  • Custom fields
  • Customer web portal
  • Estimates & jobs
  • Export/import data from Excel and CSV files
  • GPS fleet tracking
  • Integrates with QuickBooks
  • Integrates with third party applications
  • Inventory control
  • Inventory management
  • Invoices
  • Invoicing & Payments
  • Job management
  • Job scheduling
  • Microsoft Outlook integration
  • Mobile apps
  • Payroll reports
  • Progress statuses
  • Project management
  • Quote management
  • Real time data
  • Sales orders
  • Secure data storage
  • Time tracking
  • VOIP
  • Voice & text messaging
View All Features

Benefits

● Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.

● The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.

● Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.

● The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.

● The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.