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Service Fusion
Easy. Powerful. Mobile. Field service management software.
(38)
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Service Fusion Pricing, Features, Reviews and Alternatives
Service Fusion product overview
Price starts from
225
Per month
Flat Rate
What is Service Fusion?
Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.
Key benefits of using Service Fusion
? The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.
? Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.
? The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.
? The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.
Typical customers
Platforms supported
Support options
Training options
Service Fusion pricing information
Value for money
4.2
/5
245
Starting from
225
Per month
Flat Rate
Pricing options
Value for money contenders
Service Fusion features
Functionality
4.0
/5
245
Total features
118
25 categories
Most valued features by users
Functionality contenders
Service Fusion users reviews
Overall Rating
4.3
/5
245
Positive reviews
86
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.4/10
140
70
13
9
13
Overall rating contenders
Sharon S.
Management Consulting, 1-10 employees
Used daily for 6-12 months
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Service Fusion is our field operations enterprise software. As an installation and service company, it serves as the CRM, produces estimates/quotes, facilitates dispatching and job notes collection. In addition, Service Fusion integrates with both QuickBooks desktop and QuickBooks Online. Invoices are creating in Service Fusion and pushed thru to QuickBooks as are customer payments, which allow us...
Service Fusion's functionality allowed us to replace several separate program, reducing cost and increasing efficiency. Customers are able to digitally sign-off on techs' mobile devices upon project completion.
There are limited report options. Would like to have a checklist option for field techs, where they can actually check off the boxes as specific tasks are completed.
Paddy W.
Construction, 11-50 employees
Used daily for 2+ years
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Extremely happy.
The communication tools for both the clients and our techs in the field. We're still learning more great features every day and experimenting. Love how they are constantly adding new features and easy explanations of how to use them. When we have questions, and we often do, the support team is amazing!
We're in the process of learning more about the great features of Fusion. There is a lot here that we're not using yet... yet.
Ken K.
Construction, 11-50 employees
Used daily for 2+ years
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The problem is reliability of their servers. At least several times a week they go down anywhere from 10 minutes to 2 hours to fix. You try running a service company when your techs cant go to the next job because the server is down. I am assured once a week that there server issues are resolved and they are not. I have been using this software for over 2 years, 6 month ago they did something because they are no longer reliable. I am paying top $ for the software . Kickserve was much more reliable and much less expensive.
As a dispatch software it does a good job
When it is working it is good , the problem in the last 6 months the server constantly goes down crippling my business
Ken, we understand our software's mission-critical nature and take these issues extremely seriously. I can assure you that our engineering teams are working to reduce and eliminate the risk of any similar events occurring in the future. We sincerely apologize for any inconvenience.
md k.
Construction, 501-1,000 employees
Used daily for 1-2 years
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Service Fusion makes it tremendously easy for me to access all of my accounting and client information when I'm on the move. Along with having good customer assistance, I can access it using the app on my phone, tablet, or work PC. As a result, I can save a ton of time.
Estimates, scheduling, online payments, a mobile application, and reporting are all included in the comprehensive software package with FSM features. With Service Fusion, you can quickly convert a task into an invoice. Out of all of them, I prefer Billing and Invoicing the most.
Because it occasionally travels very slowly, the software needs a good connection to work. in addition to the restricted number of report options that may have been increased.
Thank you for the review! We are so glad you are enjoying using Service Fusion.
Hannah H.
Construction, 11-50 employees
Used daily for 2+ years
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I've been using this software for years and it has much improved over time. There are several add-on features like call tracking and phone automation that are very useful.
I like the ability to schedule workers, schedule payment notifications, and do job costing all from the same place.
It can be a little tricky to navigate and the custom template setup is a bit lacking.
Service Fusion FAQs
Service Fusion has the following pricing plans:
Starting from: $225.00/month
Pricing model: Subscription
Q. Who are the typical users of Service Fusion?
Service Fusion has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Service Fusion support?
Service Fusion supports the following languages:
English
Q. Does Service Fusion support mobile devices?
Service Fusion supports the following devices:
Android, iPad, iPhone
Q. Does Service Fusion offer an API?
Yes, Service Fusion has an API available for use.
Q. What other apps does Service Fusion integrate with?
Service Fusion integrates with the following applications:
Microsoft Outlook, QuickBooks Online Advanced, QuickBooks Online, Google Calendar
Q. What level of support does Service Fusion offer?
Service Fusion offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support
Common Service Fusion comparisons
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