App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Easy. Powerful. Mobile. Field service management software.
Service Fusion Pricing, Features, Reviews and Alternatives
Service Fusion product overview
Key benefits of using Service Fusion
? The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.
? Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.
? The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.
? The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.
Typical customers
Platforms supported
Support options
Training options
Service Fusion pricing information
Value for money
4.3
/5
167
Starting from
149
Per month
Flat Rate
Pricing options
Value for money contenders
Service Fusion features
Functionality
4.1
/5
167
Total features
119
25 categories
Most valued features by users
Functionality contenders
Service Fusion users reviews
Overall Rating
4.4
/5
167
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.71/10
103
42
7
7
8
Overall rating contenders
Verified reviewer
Construction, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
This program is great to communicate with my Service Techs and now they know where they are going. Takes a lot off me, if I am on the phone or doing something else. Also there is no contract. I was told we will earn your business - and they totally have!
The software is easy to use and Service Fusion has excellent customer service if you get in a bind!
The only things negative is, that I did not get this program before!
Terry C.
Hospital & Health Care, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Their team in support is always quick to assist, they are helpful and not condescending.
It had features that were editable that other service softwares available did not. My business had so many faces that it did not fit into the shoebox that most other softwares force upon the end user. Plus, Service fusion was not charging per user. We are a small but constantly growing business that works with clients that have a fixed income.
The items in the database, the fields are always open, if you make a mistake when in editing something in the database, data can be overwritten easily. Wish they had a way to take deposits and create accounts to apply to future services. Had to use a different software for that.
Aaron S.
Facilities Services, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together
It customizable and pretty user-friendly
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself
James L.
Restaurants, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Real time service assistance when needed. App works great for technicians in the field. No complaints
Easy process for scheduling, billing and communication to customers. Automated call to customer prior to arrival is a plus.
Software works Great for our company. No cons on our end
Thanks, James! We're thrilled that you are satisfied with Service Fusion. Your feedback is much appreciated.
Matthew L.
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Customer creation, work order creation, scheduling, invoicing, estimating, products, and services are at your fingertips. Labor costs are down work performance is better than most with these simple items. Customers are happy when they are able to witness these couple of things.
The constant changes. Once we get adjusted to certain ways we are using service fusion, something changes without warning. Give an option button to see if we like the change and can go back to the original way it works
Matthew, we are so happy to be part of keeping your customers happy. We will be sure to pass your suggestion along to the product team. Thanks so much for your review!
Service Fusion FAQs
Service Fusion has the following pricing plans:
Starting from: $149.00/month
Pricing model: Subscription
Q. Who are the typical users of Service Fusion?
Q. What languages does Service Fusion support?
Q. Does Service Fusion support mobile devices?
Q. What other apps does Service Fusion integrate with?
Common Service Fusion comparisons
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.