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Service Fusion

Easy. Powerful. Mobile. Field service management software.

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Service Fusion Pricing, Features, Reviews and Alternatives

Service Fusion product overview

Price starts from

$

149

/momonth
Flat Rate

What is Service Fusion?

Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.

Key benefits of using Service Fusion

● Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.

● The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.

● Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.

● The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.

● The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
Videos
Webinars

Service Fusion pricing information

Value for money

4.4

/5

145

Price starts from

$

149

/momonth
Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Service Fusion features

Functionality

4.1

/5

145
Total Features112 25 categories

Most valued features by users

Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Reporting/Analytics
API
Third Party Integrations
Inventory Management
Workflow Management

Functionality contenders

Service Fusion users reviews

Overall rating

4.4

/5

145

Positive reviews

88%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.84/10
Rating distribution

5

4

3

2

1

91

36

6

6

6

Pros
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.

JA

Jason A.

Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.

HJ

Heidi J.

Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.

BT

Braxten T.

Cons
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.

CS

CM S.

The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.

MG

Makenzie G.

Another Broken Software With Crappy Back-End Support.

AS

Aaron S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

If you have a sales team that is mobile and on the road this is an incredible platform.

Reviewed 4 years ago
Pros

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Cons

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Service Tech & Office friendly

Reviewed a year ago

They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Pros

Better dispatching than what we had before.

Cons

Reports aren't all that they need to be, but can download info to Excel & manipulate most data

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

One of the best dispatching softwares!

Reviewed a month ago

Great all around dispatching/billing software. Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing!

Pros

Very easy to implement, utiliize, training, etc. I have worked with many dispatching softwares, but this one is everything we needed with a lot of extras - dispatch zone map, heat map, customer email blasts, and the list goes on and on.

Cons

No ability to make a negative invoice or a credit memo. You can void tickets easily, but some customers must have a hard copy of a credit with a different number than their original and this cannot be done as of yet in the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Another Broken Software With Crappy Back-End Support

Reviewed 3 years ago

Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

Pros

It customizable and pretty user-friendly

Cons

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Great if your invoicing is linear

Reviewed 2 months ago

So, So. If I hadnt already committed so many resources to migrating over to this software I would not continue/finalize our transition.

Pros

Mobile, cloud based & customizable. That is really it.

Cons

You have to use linear invoicing and can add no special charachters or alpha ones to your invoicing. No fix for this.

Service Fusion FAQs and common questions

Service Fusion has the following pricing plans:
Starting from: $149.00/month
Pricing model: Subscription
Free Trial: Available


Service Fusion has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Service Fusion supports the following languages:
English


Service Fusion supports the following devices:
Android, iPad, iPhone


Yes, Service Fusion has an API available for use.


Service Fusion integrates with the following applications:
Microsoft Outlook, QuickBooks Online Advanced, QuickBooks Online, Google Calendar


Service Fusion offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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