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ServiceTitan vs Fieldpoint Comparison

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Overview

Category Leaders

ServiceTitan is a cloud-based field service management solution that proudly support irrigation, commercial septic septic,...

Fieldpoint Service Applications is a developer of field service software and project job costing applications.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

250

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

75

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

220

5

4

3

2

1

158

29

8

9

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

4.1

16

5

4

3

2

1

8

5

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.

Pros

You will be happy working with Fieldpoint - they listen to your business needs and then suggest the best solution.
I can confidently tell you that if you are looking for a great product backed by a team that will always deliver what they commit to then look no further.
The software is easy to use and was easily tailored to meet our needs. Our experience has been a very fruitful one, we are happy with the level of support and would definitely recommend this software.

Cons

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
The sales person was clueless about what the software was, what it actually does.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.

Cons

It is slow to update data and the bugs make it very frustrating for techs to use. It lost a chunk of work orders.
Our technicians have had the most difficult time since we started with FP. They complain about their time and expenses not saving properly.
The biggest problem is the connection with the server.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features131
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Budget Tracking
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Change Order Management
  • Chemical Usage Tracking
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commercial
  • Commercial/Industrial
  • Commission Management
  • Compliance Management
  • Configurable Workflow
  • Confirmation/Reminders
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • File Storage
  • Fitting Management
  • Fleet Management
  • For AEC Industry
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • Forecasting
  • GPS
  • Groundskeeping Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Preventive Maintenance
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Tracking
  • Projections
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Takeoff
  • Task Management
  • Technician Management
  • Third-Party Integrations
  • Time Tracking
  • Timesheet Management
  • Visual Assemblies
  • Warranty Tracking
  • Website Integration
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features41
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Budget Tracking
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Change Order Management
  • Chemical Usage Tracking
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commercial
  • Commercial/Industrial
  • Commission Management
  • Compliance Management
  • Configurable Workflow
  • Confirmation/Reminders
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • File Storage
  • Fitting Management
  • Fleet Management
  • For AEC Industry
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • Forecasting
  • GPS
  • Groundskeeping Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Preventive Maintenance
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Tracking
  • Projections
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Takeoff
  • Task Management
  • Technician Management
  • Third-Party Integrations
  • Time Tracking
  • Timesheet Management
  • Visual Assemblies
  • Warranty Tracking
  • Website Integration
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations25
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations9
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier