ServiceTitan Pricing, Features, Reviews & Alternatives

ServiceTitan

#1 Management Software for Service Contractors.

4.52/5 (169 reviews)

ServiceTitan overview

What is ServiceTitan?

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!
servicetitan.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
ServiceTitan screenshotServiceTitan Business Office Features - TestimonialServiceTitan screenshotServiceTitan screenshotServiceTitan screenshotServiceTitan screenshot

ServiceTitan user reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.3
  4.4
  4.5
Marlin C.

Best in the biz

Used daily for 1-2 years
Reviewed 2019-05-07
Review Source: Capterra

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Pros
Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Cons
Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Response from ServiceTitan


Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ashley F.

The best move we've made!

Used daily for less than 6 months
Reviewed 2021-03-12
Review Source: Capterra

Overall, the experience has been wonderful, even with some features missing that we feel are necessary for our workflow. Customer support has been outstanding. I think I've bugged our onboarder [SENSITIVE CONTENT HIDDEN] endlessly, and he has remained extremely patient with me. Emails are answered fairly quickly and zoom appointments are so easy to schedule.

Pros
We love that this is a cloud based software that we can access from anywhere. Clients having the ability to pay online and access their past invoices is a HUGE thing for us. The flat rates have photos and descriptions and are consistently updated, as necessary. Manufacturer catalogs can be imported. The software increases accountability for each employee. Auto-reminders can be texted to clients to avoid missed appointments.

Cons
With ESC, we could scroll down and see multiple days at a time while on the phone with a customer and trying to schedule them. Now we have to click back and forth between days. The system doesn't seem fully set up for running commercial calls. We work with a handful of commercial property managers, some with dozens of tenants and some with hundreds of tenants. Every now and then, the property manager will call us and say that the tenant is responsible for a certain invoice. In ESC, we had the tenants locations listed under the property management company's account, and we could just change the "bill to" on the invoice to the tenant. In ServiceTitan, supposedly we would have to create a whole new account just for the tenant, to be able to send the bill to them. But then that poses the issue of having two different locations for one tenant, to keep up with. If some calls are run under their own account and some are run for the tenants location under the property managers account, technicians won't be able to see the full history of calls and invoices when they go. Office staff will have to switch back and forth between the two accounts to view all the history. This is a huge issue for us that we hope is remedied soon.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hunter L.

False Promises and Never Ending Issues

Used daily for less than 6 months
Reviewed 2020-04-15
Review Source: Capterra

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution. I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea. Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem. Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

Pros
I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

Cons
Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

Response from ServiceTitan


Hi Hunter,

We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Service TItan - Windows to Mac for the HVAC world!

Used daily for 2+ years
Reviewed 2021-02-08
Review Source: Capterra

EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.

Pros
Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.

Cons
Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Traver F.

One of the most powerful CRMs for local service companies

Used daily for 6-12 months
Reviewed 2021-02-04
Review Source: Capterra

I love ServiceTitan. Their automated texting for booking confirmations, dispatching, and review requesting has lead to better customer communication, happier customers, and more Google reviews for our business, which in turn has led to more customers finding us through Google organically. I can't attribute any direct revenue to review gathering, but I personally believe it was instrumental in Google Organic being the second largest source of revenue last month for new customers.

Pros
ServiceTitan has it all. The capabilities and features within the software far exceeds anything we had on our previous software, FieldAware. Their support team is second to none. They're always available and super helpful. The automation and various features make ServiceTitan so easy to use and keep up with your customer's needs.

Cons
They make you pay extra for a lot of the really helpful stuff. And then when you get access to those extra features they aren't nearly as fleshed out as they'd lead you to believe in sales presentations. Without those features, however, you'll be less efficient. So it's a bit of a Catch-22.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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ServiceTitan pricing

Pricing options
Subscription
View Pricing Plans

Pricing quotes are available on inquiry.

ServiceTitan features

API
Activity Dashboard
Alerts/Notifications
Audit Management
Audit Trail
Billing & Invoicing
Compliance Management
Customizable Reports
Data Import/Export
Document Management
Inventory Management
Mobile Access
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
Work Order Management
Workflow Management

Access Controls/Permissions (645 other apps)
Search/Filter (610 other apps)
Status Tracking (520 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ServiceTitan

Key features of ServiceTitan

  • Accounting integration
  • Accounts receivable
  • CRM
  • Call booking performance monitoring
  • Call center management
  • Call recordings
  • Call scheduling
  • Complete audit trail
  • Configurable alerts
  • Consumer financing
  • Customer screen pops
  • Customized reporting
  • Data backup & recovery
  • Dispatching
  • Executive workflows
  • Field service management
  • GPS integration
  • Inventory management
  • Invoicing
  • Leaderboards
  • Marketing campaign metrics
  • Memberships
  • Mobile integrations
  • Payments
  • Payroll
  • Project management
  • QuickBooks integration
  • Revenue and ROI tracking
  • Revenue tracking
  • Sales performance tracking
  • Scheduled reports
  • Scheduling
  • Timesheet management
  • Truck inventory management
  • Two-way texting
  • Visual pricebook
View All Features

Benefits

Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.