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ServiceTitan

4.4
(216)

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Management Software for Service Contractors.

(38)

ServiceTitan Pricing, Features, Reviews and Alternatives

ServiceTitan FAQs

How much does ServiceTitan cost?

ServiceTitan pricing starts at $398 per month, and increases with the needs of individual contractors. ServiceTitan requires the purchase of an annual contract and does not charge additional fees for office staff members.

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How do I use ServiceTitan?

ServiceTitan is used through its all-in-one web-based platform or through the mobile app.

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What does ServiceTitan do?

ServiceTitan handles all the features needed for service management, such as CRM, dispatch and technician management, payments, marketing, reports, and more.

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Does ServiceTitan integrate with Quickbooks?

Yes, ServiceTitan integrates with both QuickBooks Desktop and QuickBooks Online.

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Does ServiceTitan have an API?

Yes, ServiceTitan has multiple APIs.

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Is ServiceTitan free?

ServiceTitan is not free. Pricing quotes are available on inquiry.

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What kind of software is ServiceTitan?

ServiceTitan is a field service management software.

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ServiceTitan product overview

What is ServiceTitan?

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Key benefits of using ServiceTitan

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Email/Help Desk
    Knowledge Base
    Chat

    Training options

    Webinars
    In Person
    Documentation
    Live Online
    Videos

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    ServiceTitan pricing information

    Value for money

    3.7

    /5

    216

    Starting from

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    Value for money contenders

    ServiceTitan features

    Functionality

    4.2

    /5

    216

    Total features

    131

    30 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Third Party Integrations
    Reporting & Statistics
    Reporting/Analytics
    API
    Data Import/Export
    Customizable Reports

    Functionality contenders

    ServiceTitan users reviews

    Overall Rating

    4.4

    /5

    216

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.76/10
    Rating distribution

    5

    4

    3

    2

    1

    155

    28

    8

    10

    15

    Pros
    I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
    It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
    Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
    Cons
    Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
    The sales person was clueless about what the software was, what it actually does.
    Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.

    Overall rating contenders

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    Jason S.

    Senior Accounting Associate

    Financial Services, 1-10 employees

    Review source

    Overall Rating

    Service Titan

    Reviewed 2 years ago

    Transcript

    Jason: Hello, my name is Jason and my title is Financial Controller. I give ServiceTitan a rating of...

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    Angelia S.

    Consumer Goods, 501-1,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Office Manager

    Reviewed 5 years ago

    I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases.

    Pros

    We are a growing Plumbing & HVAC company and we were looking for solutions to be more in line with today's digital world. We love the call booking and dispatch notifications to customers. It allows customer's to know exactly when to expect their technician. Our CSR and Dispatch love the incoming call information for existing customer's that pre-populates for them, it allows us to give a personal touch...

    Cons

    Follow-Up Section and Memberships need updating, but Service Titan has listened to their users are in the process of providing updates to these features. Payroll/Timesheets needs to be more versitle and needs customization, but again Service Titan is working on this as well.

    Vendor response

    Angelia, Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow. We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers. Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.

    AF
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    Ashley F.

    Construction, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best move we've made!

    Reviewed 3 years ago

    Overall, the experience has been wonderful, even with some features missing that we feel are necessary for our workflow. Customer support has been outstanding. I think I've bugged our onboarder [SENSITIVE CONTENT HIDDEN] endlessly, and he has remained extremely patient with me. Emails are answered fairly quickly and zoom appointments are so easy to schedule.

    Pros

    We love that this is a cloud based software that we can access from anywhere. Clients having the ability to pay online and access their past invoices is a HUGE thing for us. The flat rates have photos and descriptions and are consistently updated, as necessary. Manufacturer catalogs can be imported. The software increases accountability for each employee. Auto-reminders can be texted to clients to avoid missed appointments.

    Cons

    With ESC, we could scroll down and see multiple days at a time while on the phone with a customer and trying to schedule them. Now we have to click back and forth between days. The system doesn't seem fully set up for running commercial calls. We work with a handful of commercial property managers, some with dozens of tenants and some with hundreds of tenants. Every now and then, the property manager...

    Vendor response

    Thanks for taking the time to share your experience with ServiceTitan, Ashley. We know how valuable improving a businesses' efficiency can beand we're working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner.

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    Aaron R.

    Construction, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    The Over-sold software

    Reviewed a year ago

    Service Titan was sold to us under the guise that it would boost profitability, streamline operations, enable invoicing and payments in field, and all the other things you want to hear.I should have taken the lack of being able to test drive the software as a indication that this was not going to turn out as expected.Service Titan is geared toward HVAC companies that utilize service items (instead...

    Pros

    There are very few features of Service Titan that I can get excited about or reflect on as being something I liked. The feature I liked the most, however, would be having a customers history appear as they called the office; and yes, this ultimately is of little consequence in the end.

    Cons

    Of all the features I wasn't particularly fond of, I would say the best way to sum it up would be that this software is, as one of my technicians put it, "clunky" (and he came over after using it at another company). Perhaps I'm spoiled or too accustom to modern software, but I do not think this is too much to expect when being charged over $1,000 per month for small business software, that there is some consideration of the user experience.

    TF
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    Traver F.

    Construction, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    One of the most powerful CRMs for local service companies

    Reviewed 3 years ago

    I love ServiceTitan. Their automated texting for booking confirmations, dispatching, and review requesting has lead to better customer communication, happier customers, and more Google reviews for our business, which in turn has led to more customers finding us through Google organically. I can't attribute any direct revenue to review gathering, but I personally believe it was instrumental in Google Organic being the second largest source of revenue last month for new customers.

    Pros

    ServiceTitan has it all. The capabilities and features within the software far exceeds anything we had on our previous software, FieldAware. Their support team is second to none. They're always available and super helpful. The automation and various features make ServiceTitan so easy to use and keep up with your customer's needs.

    Cons

    They make you pay extra for a lot of the really helpful stuff. And then when you get access to those extra features they aren't nearly as fleshed out as they'd lead you to believe in sales presentations. Without those features, however, you'll be less efficient. So it's a bit of a Catch-22.

    SF
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    Stacy F.

    Construction, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Decision I made in 13 years of Business!

    Reviewed 3 years ago

    Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!

    Pros

    Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

    Cons

    I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

    Vendor response

    Stacy, It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!

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