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ServiceTitan Pricing, Features, Reviews and Alternatives
ServiceTitan product overview
What is ServiceTitan?
ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.
Key benefits of using ServiceTitan
Typical customers
Platforms supported
Support options
Training options
ServiceTitan pricing information
Value for money
3.8
/5
187
Starting from
No pricing info
Value for money contenders
ServiceTitan features
Functionality
4.2
/5
187
Total features
128
30 categories
Functionality contenders
ServiceTitan users reviews
Overall Rating
4.4
/5
187
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.76/10
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Maria K.
Shilleah S.
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Kristin D.
HD
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Overall rating contenders
Jason S.
ZipRecruiter
Utilities, 11-50 employees
Review source
Transcript
Jason: Hello, my name is Jason and my title is Financial Controller. I give ServiceTitan a rating of...
Marlin C.
Verified reviewer
Construction, 11-50 employees
Used daily for 1-2 years
Review source
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It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.
Darius P.
Construction, 11-50 employees
Used daily for 1-2 years
Review source
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No software solution is going to be perfect or completely handle everything you need (not without major cost at least!) Overall ServiceTitan handles everything we need and provides accurate accounting as well.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.
ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.
Alissa K.
Construction, 11-50 employees
Used daily for 2+ years
Review source
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Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.
The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.
My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.
Terry B.
Construction, 11-50 employees
Used daily for less than 6 months
Review source
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Very Poor
I loved the idea of the software, I should have been more cautious when it came to the amount of money they wanted to use the software. Like any company we had big ideas and plans, Service Titan definatly blindsided us with the Lack of user friendly software and help after the initial set up. We never even got to use Service titan for a Invoice because of the issues they had, But they still want to charge me over 10,000 for their service with no way to get out of the contract, even if they were not honest with us about the use of their software. If we were able to use the software like it was promised we would have had no problem paying the fees for it.
Communication, Cost, I did need another job when I decided to use their system. That is what it felt like while trying to use the system.
Jessica C.
Glass, Ceramics & Concrete, 11-50 employees
Used daily for 6-12 months
Review source
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Overall it has been a positive experience. I am glad we made the switch!
Many of the features are different and better than our old software. The dispatch board is one of my favorite features. The maps; being able to see where our guys are out in the field is really neat! Automated customer notifications to remind about appts saves a lot of time!
Unable to see pictures & measurements from measure tickets can be tedious for scheduling installs. I have to flip back and forth between tickets to schedule most jobs. Transitioning to this software was incredibly challenging. I will say this though; we were the first glass company to use this software.
ServiceTitan FAQs and common questions
Q. What type of pricing plans does ServiceTitan offer?
ServiceTitan has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of ServiceTitan?
ServiceTitan has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does ServiceTitan support?
ServiceTitan supports the following languages:
English
Q. Does ServiceTitan support mobile devices?
ServiceTitan supports the following devices:
Android, iPad, iPhone
Q. Does ServiceTitan offer an API?
No, ServiceTitan does not have an API available.
Q. What other apps does ServiceTitan integrate with?
ServiceTitan integrates with the following applications:
Sage Intacct, QuickBooks Online Advanced, ClearPathGPS
Q. What level of support does ServiceTitan offer?
ServiceTitan offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat
Common ServiceTitan comparisons
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