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ServiceTitan Pricing, Features, Reviews and Alternatives

ServiceTitan product overview

What is ServiceTitan?

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Key benefits of using ServiceTitan

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Email/Help Desk
    Knowledge Base
    Chat

    Training options

    Webinars
    In Person
    Documentation
    Live Online
    Videos

    ServiceTitan pricing information

    Value for money

    3.8

    /5

    187

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ServiceTitan features

    Functionality

    4.2

    /5

    187

    Total features

    128

    30 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Reporting/Analytics
    API
    Third Party Integrations
    Customizable Reports
    Document Management

    Functionality contenders

    ServiceTitan users reviews

    Overall Rating

    4.4

    /5

    187

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.76/10
    Rating distribution

    5

    4

    3

    2

    1

    140

    25

    5

    6

    11

    Pros
    I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.

    MK

    Maria K.

    It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
    AvatarImg

    Shilleah S.

    Love the integration with phone lines, great messaging board with technicians, great marketing tracking.

    KD

    Kristin D.

    Cons
    Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.

    HD

    Haley D.

    The sales person was clueless about what the software was, what it actually does.

    JD

    Jon D.

    Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.

    HL

    Hunter L.

    Overall rating contenders

    Overall Rating

    Service Titan

    Reviewed a month ago

    Transcript

    Jason: Hello, my name is Jason and my title is Financial Controller. I give ServiceTitan a rating of...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best in the biz

    Reviewed 3 years ago

    It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

    Pros

    Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

    Cons

    Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

    Vendor response

    Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Excellent Field Management for an affordable price

    Reviewed 3 years ago

    No software solution is going to be perfect or completely handle everything you need (not without major cost at least!) Overall ServiceTitan handles everything we need and provides accurate accounting as well.

    Pros

    ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

    Cons

    ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easiest software to use on the market!

    Reviewed a month ago

    Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.

    Pros

    The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.

    Cons

    My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Beware!!!!!!

    Reviewed 2 months ago

    Very Poor

    Pros

    I loved the idea of the software, I should have been more cautious when it came to the amount of money they wanted to use the software. Like any company we had big ideas and plans, Service Titan definatly blindsided us with the Lack of user friendly software and help after the initial set up. We never even got to use Service titan for a Invoice because of the issues they had, But they still want to charge me over 10,000 for their service with no way to get out of the contract, even if they were not honest with us about the use of their software. If we were able to use the software like it was promised we would have had no problem paying the fees for it.

    Cons

    Communication, Cost, I did need another job when I decided to use their system. That is what it felt like while trying to use the system.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    ServiceTitan review

    Reviewed a month ago

    Overall it has been a positive experience. I am glad we made the switch!

    Pros

    Many of the features are different and better than our old software. The dispatch board is one of my favorite features. The maps; being able to see where our guys are out in the field is really neat! Automated customer notifications to remind about appts saves a lot of time!

    Cons

    Unable to see pictures & measurements from measure tickets can be tedious for scheduling installs. I have to flip back and forth between tickets to schedule most jobs. Transitioning to this software was incredibly challenging. I will say this though; we were the first glass company to use this software.

    ServiceTitan FAQs and common questions

    Q. What type of pricing plans does ServiceTitan offer?

    ServiceTitan has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of ServiceTitan?

    ServiceTitan has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does ServiceTitan support?

    ServiceTitan supports the following languages:
    English


    Q. Does ServiceTitan support mobile devices?

    ServiceTitan supports the following devices:
    Android, iPad, iPhone


    Q. Does ServiceTitan offer an API?

    No, ServiceTitan does not have an API available.


    Q. What other apps does ServiceTitan integrate with?

    ServiceTitan integrates with the following applications:
    Sage Intacct, QuickBooks Online Advanced, ClearPathGPS


    Q. What level of support does ServiceTitan offer?

    ServiceTitan offers the following support options:
    FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat

    Related categories