ServiceTitan Pricing, Features, Reviews & Comparison of Alternatives

ServiceTitan Reviews

ServiceTitan

Web-based and mobile field service management solution

4.75/5 (81 reviews)
1,502     1,213

ServiceTitan is a field service management system which offers a web-based and mobile solution for scheduling and dispatching calls, invoicing, payment processing, reporting, sales performance analysis, and more. The system is designed for use by home service businesses in the HVAC, plumbing, and electrical industries.

ServiceTitan enables users to track the sales performance of their technicians, with the option to use leaderboards to drive competition between technicians and encourage increases in performance. Areas for improvement can also be pinpointed and used to identify staff requiring specific training or guidance. Phone call conversions and call booking performance can also be monitored, and users can identify missed opportunities by reviewing unbooked calls. ServiceTitan automatically identifies which campaign has generated each customer’s call, allowing users to determine the revenue and ROI (return on investment) for each campaign. The most profitable locations can also be identified and targeted.

The ServiceTitan mobile app for Android and iOS enables technicians to view their assigned jobs with driving directions, add service call notes, create invoices, process customer payments, and electronically collect customer signatures in the field. ServiceTitan also includes GPS integration, two-way SMS messaging between dispatchers and technicians, and full job audit trails, and users can configure executive workflows, schedule reports, and set up alerts for cancelled jobs and unbooked calls.
servicetitan.com

ServiceTitan Reviews (81)

Latest reviews

 The Absolute Best!

The best program out there for dispatching. It has absolutely everything one could need in order to run a service company, and they are adding more every day.

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Reviewed 17th of February by Joshua Rambo

 

 Overall Review

I enjoy using this software program. It is easy to navigate and easy to train our technicians on how to use the software. We also have the app on our work phones for this software and it works efficiently and has given us the opportunity to track and measure our technicians schedules. This is ...

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Reviewed 30th of January by Lola Murillo

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ServiceTitan Pricing

Pricing model: Subscription

Pricing quotes are available on inquiry.

Key Features of ServiceTitan

  • Sales performance tracking
  • Marketing campaign metrics
  • Revenue and ROI tracking
  • Invoicing
  • Payroll
  • QuickBooks integration
  • Complete audit trail
  • Two-way texting
  • GPS integration
  • Call recordings
  • Scheduled reports
  • Leaderboards
  • Call booking performance monitoring
  • Scheduling
  • Dispatching
  • Customer screen pops
  • Configurable alerts
  • Executive workflows

ServiceTitan Screenshots (7)

ServiceTitan screenshot: ServiceTitan gives users an overview of their technicians' performanceServiceTitan screenshot: Calls can be booked and dispatched through ServiceTitanServiceTitan screenshot: ServiceTitan also offers native iOS and Android apps for techniciansServiceTitan screenshot: Technician locations can be tracked through ServiceTitan with integrated GPSServiceTitan screenshot: ServiceTitan enables users to offer different standard services and repairs, and create estimates for customersServiceTitan screenshot: Technicians can access details of their assigned calls through the ServiceTitan appServiceTitan screenshot: ServiceTitan's app can be used to collect customer signatures

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Canada, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to ServiceTitan

Benefits

Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

Videos

ServiceTitan Category Leaders

Reviews
Integrations
Mobile
Media
Security

#21 in Field Service Management (FSM)

View full ranking
46
15
3
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13

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Joshua Rambo

The Absolute Best!

17/02/2017

The best program out there for dispatching. It has absolutely everything one could need in order to run a service company, and they are adding more every day.

Pros

I like the way that the accounting side of this software is very intuitive and syncs perfectly with quickbooks.

Cons

Some of the customer service agents will know less about the program than you will.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceTitan

Make sure you ask your account rep about the parts of the program you aren't using. There is so much to the program it will take time to activate all of it.

Source: Capterra
Helpful?   Yes   No
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Lola Murillo

Overall Review

30/01/2017

I enjoy using this software program. It is easy to navigate and easy to train our technicians on how to use the software. We also have the app on our work phones for this software and it works efficiently and has given us the opportunity to track and measure our technicians schedules. This is very crucial to our business because we need to stay on top of dispatch, arrival, and completion of our jobs. I have always had great success in communicating with the support team when I have questions or concerns. They are easy to reach and always very helpful when I need answers to questions.

Pros

Easy to navigate

Cons

Color scheme for specific technicians would be helpful if I could assign a color to each technician for scheduling purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Dallan Randall

Premium product with a lot of glitches

11/01/2017

Software is not very intuitive. Requires a lot of clicking through to different screens to see and edit different info. Time savings have been gobbled up in dealing with duplicate records caused by glitches in the exporting and numerous other minor issues that add up to be very frustrating. The customer service team is very kind and really helpful. You can tell they really love what they do.

Pros

The phone integation and tracking of dispatchers performance is very unique and very helpful.

Cons

navigating the software from entering a call down to recording the invoice and exporting to your accounting system is just downright time consuming and frustrating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering ServiceTitan

Service Titan has a lot of enthusiasm about the product they are building and they have a lot of really good concepts but they are still young and green and missed the boat on numerous items. But I am confident with time they will become the best out there.

Source: Capterra
Helpful?   Yes   No
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Melissa Melo

Great Software!

05/01/2017

We have been using ServiceTitan since September 2014 and love all the features! Easy to use and great for keeping track of jobs and payments. Definitely, will recommend this software to other businesses! Thanks, ServiceTitan!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Betsy Romero

Service Titan

08/11/2016

Offered about 80% of what we were looking for in the program but unluckily the remaining 20% was really important and we couldn't go without

Pros

Super easy to use

Cons

Way over price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
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lyndsey johns

Price does not seem reasonable for the product

31/10/2016

This product would be perfect for what we need if there was a few very small adjustments and features added - Ex. Unassigned job mapping and route optimization

Pros

Very functional

Cons

VERY EXPENSIVE

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
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Sarah Conn

Love These Guys

21/10/2016

Great product. I love how it tracks everything from sales, to marketing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Jason Vance

Service Titan is the Titan

13/10/2016

After using several different software's we have finally landed on one that is the most suitable fro our business. From the dispatching to the Sales numbers, Service Titan is definitely on the leading edge of the service industry.

Pros

Sales numbers, Customer surveys, Tech bios emails

Cons

There is alot to do in Service Titan, you have to figure out the best reports for yourself

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceTitan

Don't be nervous, it is the best way to go. For the most part it is very simple to use.

Source: Software Advice
Helpful?   Yes   No
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Amber  Massengill

Easy to learn, user friendly.

22/09/2016

Pros

I like the "basicness" with ServiceTitan. User friendly, quickbooks compatible. Offers everything and more.

Cons

I don't like the schedule part. I think each tech should be color coded and not all the same color or have a different schedule for each technician. I also do not like how information from the invoices from ServiceTitan doesn't export over to quickbooks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

8/10

Recommendations to others considering ServiceTitan

Definitely try it first, It offers more than what we use it for.

Source: Software Advice
Helpful?   Yes   No
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Joshua Rambo

Service Titan wins number one in dispatch and invoice programs

18/08/2016

Pros

This program is very intuitive in its design and has a very informative and courteous staff of technical support agents that can help find a way to make the program do just about anything you need it to. We were able to match the program to our specific needs and automate several of our other vendor programs through it. If Service Titan can't do something, they can combine with a program that can.

Cons

The cost is a bit higher than some of the programs we have used before, but you get what you pay for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering ServiceTitan

If the agents getting you started aren't willing to go the extra mile, do not get the software. There will always be problems and if the company has good support agents, you will be just fine.

Source: Software Advice
Helpful?   Yes   No
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