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ServiceTitan

Management Software for Service Contractors.

Last updated: December 2024

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ServiceTitan - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is ServiceTitan?

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!

Benefits of using ServiceTitan

Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

Starting from

No pricing info

view pricing plans

book a demo

ServiceTitan's key features

Most critical features, based on insights from ServiceTitan users:

Scheduling

4.2

(94)

Mobile Access

4.1

(71)

Billing & Invoicing

4.2

(71)

Quotes/Estimates

4.1

(28)

Real-time Scheduling

4.6

(25)

Document Management

4.1

(17)

Features

4.2

275

Ease of use

4.2

275

All ServiceTitan features

Inventory Tracking

1.0

(1)

Cost Estimating

5.0

(1)

Invoice Management

3.8

(10)

Irrigation Tracking

5.0

(1)

Customer Database

4.4

(50)

Contact Database

3.9

(15)

Confirmations/Reminders

3.0

(2)

Customer Management

3.0

(4)

SMS Messaging

5.0

(1)

Commercial/Industrial

5.0

(1)

Supplier Management

4.0

(1)

Job Management

4.3

(7)

Job Scheduling

3.6

(11)

Customizable Reports

3.0

(4)

Photo Capture

3.0

(1)

Progress Reports

4.0

(2)

Project Management

4.8

(6)

For Commercial and/or Industrial Electrical Contractors

4.0

(1)

Estimating

3.8

(6)

Payment Collection in the Field

4.5

(2)

Lead Management

2.5

(4)

Labor Rates

4.0

(1)

Real-Time Updates

3.9

(10)

Reporting & Statistics

3.6

(5)

Electronic Payments

4.0

(1)

Time Tracking

3.8

(4)

Reporting/Analytics

3.0

(2)

Service History

4.4

(34)

Dispatch Management

4.5

(35)

Work Order Management

4.1

(17)

Customizable Forms

4.2

(12)

CRM

4.2

(14)

Accounting Integration

3.8

(37)

Payment Processing

3.8

(8)

Timesheet Management

3.0

(13)

Routing

3.0

(6)

Calendar Management

3.9

(36)

Bid Management

3.5

(11)

Real-Time Data

4.1

(16)

Online Booking

3.9

(8)

Data Import/Export

3.8

(8)

Calendar/Reminder System

3.8

(5)

Activity Dashboard

5.0

(3)

Compliance Management

3.5

(2)

QuickBooks Integration

3.3

(7)

Equipment Tracking

4.2

(12)

File Storage

4.7

(3)

Project Tracking

4.0

(6)

Alerts/Notifications

1.7

(3)

Availability Management

5.0

(1)

Employee Management

5.0

(3)

Takeoff

3.0

(2)

Third-Party Integrations

2.2

(5)

Inventory Management

3.1

(7)

Customizable Templates

3.3

(3)

GPS

3.8

(5)

Contract/License Management

3.7

(6)

Electronic Signature

3.1

(7)

Monitoring

(0)

Multi-Location

(0)

Mobile App

(0)

Online Time Clock

5.0

(1)

Payroll Management

(0)

Pest Activity Tracking

(0)

Workflow Management

1.0

(1)

Work Order Creation

(0)

Website Integration

(0)

Warranty Tracking

(0)

Visual Assemblies

(0)

Technician Management

(0)

Task Management

4.0

(1)

Self Service Portal

(0)

Sales Reports

(0)

Sales Pipeline Management

5.0

(1)

Sales Approval

(0)

Resource Scheduling

(0)

Recurring Appointments

(0)

Real-Time Reporting

(0)

Purchase Order Management

(0)

Project Billing

(0)

Preventive Maintenance

(0)

Pesticide Usage Tracking

(0)

Electrical Estimating

(0)

Document Storage

(0)

Customer History

1.0

(2)

Cost Tracking

(0)

Cost Database

(0)

Contractor Management

(0)

Contact Management

3.0

(2)

Construction Tracker

(0)

Commission Management

(0)

Commercial

(0)

Client Tracking

(0)

Chemical Usage Tracking

(0)

Change Order Management

3.3

(3)

CAD Tools

(0)

Budgeting/Forecasting

(0)

Budget Tracking

(0)

Automated Scheduling

1.0

(1)

Audit Trail

(0)

Audit Management

(0)

Appointment Scheduling

(0)

API

(0)

Activity Tracking

3.7

(3)

Maintenance Scheduling

5.0

(2)

Location Tracking

3.0

(2)

Job Costing

5.0

(1)

Inventory Control

(0)

Inspection Management

(0)

Groundskeeping Management

(0)

Forecasting

(0)

For Residential

(0)

For Plumbing Industry

(0)

For Pest Control Companies

(0)

For Locksmiths

5.0

(1)

For Lawn Care

(0)

For HVAC Companies

(0)

For Handyman Industry

(0)

For Carpet Cleaners

(0)

For AEC Industry

(0)

Fleet Management

(0)

Fitting Management

(0)

Equipment Management

(0)

Equipment Maintenance

(0)

Employee Scheduling

5.0

(1)

Email Marketing

4.0

(1)

ServiceTitan awards

Awarded in 15 categories in 2024

ServiceTitan alternatives

ServiceTitan

4.4

(275)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

3.9

Customer Support

4.1

Service Fusion

4.3

(247)

visit website

Starting from

225

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.0

Value for Money

4.2

Customer Support

4.3

Kickserv

4.4

(387)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.4

Customer Support

4.4

Autodesk Construction Cloud

4.3

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.1

Value for Money

4.0

Customer Support

4.2

ServiceTitan pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

3.9

275

Starting from

No pricing info

ServiceTitan support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Phone Support

Email/Help Desk

Knowledge Base

Chat

Training options

Webinars

In Person

Documentation

Live Online

Videos

ServiceTitan reviews

Overall rating

4.4

275

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.78/10

Rating distribution

195

Pros

I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.

Maria K.

Manager

It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Shilleah S.

Sales & Marketing Manager

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.

Kristin D.

President

Cons

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.

Haley D.

Office Manager

The sales person was clueless about what the software was, what it actually does.

Jon D.

Sales

Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.

Hunter L.

Read all reviews

ServiceTitan FAQs

Q. What type of pricing plans does ServiceTitan offer?

ServiceTitan has the following pricing plans:
Pricing model: Subscription

Q. Who are the typical users of ServiceTitan?

ServiceTitan has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does ServiceTitan support?

ServiceTitan supports the following languages:
English

Q. Does ServiceTitan support mobile devices?

ServiceTitan supports the following devices:
Android, iPad, iPhone

Q. Does ServiceTitan offer an API?

No, ServiceTitan does not have an API available.

Q. What other apps does ServiceTitan integrate with?

ServiceTitan integrates with the following applications:
Sage Intacct, QuickBooks Online Advanced, ClearPathGPS

Q. What level of support does ServiceTitan offer?

ServiceTitan offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat

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56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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