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Fieldpoint

Cloud-based field service and project management software

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Fieldpoint Pricing, Features, Reviews and Alternatives

Fieldpoint product overview

What is Fieldpoint?

Fieldpoint is a comprehensive field service and project management solution, targeting industry users across IT service and telecommunications, medical devices, HVAC, refrigeration, security systems, and more. Built to integrate seamlessly with Microsoft Dynamics GP and CRM, the cloud-based or on-premise deployment promises responsive design for universal device access and native companion app support across iOS and Android. Features begin with field service management and contracts to cover scheduling/dispatch, workflow escalations and notifications, plus support for undertaking preventative maintenance. Work orders can be managed from the intuitive dashboard UI, recording incident reports to service desk and adding service project installation orders.

Key benefits of using Fieldpoint

  • Fieldpoint is an Enterprise-ready field service management solution solution offering cloud or on-premise deployment, responsively built to support consistent access across all devices.

  • Provides seamless integration with Microsoft Dynamics GP for managing spare parts inventory, purchasing, payroll, project tasks, billing and much more.

  • Core management features span scheduling/dispatch, escalation notifications, preventative maintenance, service contracts, and subcontractor management.

  • Planning and scheduling resources include a drag-and-drop calendar console for quickly dispatching calls to field technicians based on availability, severity, skills, and territorial jurisdiction.

  • Fieldpoint Mobile apps for iOS and Android allow remote device access to work orders and service calls, project tasks, an integrated scheduling calendar, plus new appointment alerts.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat

    Training options

    Live Online
    Webinars
    In Person
    Documentation

    Fieldpoint features

    Functionality

    4.6

    /5

    7
    Total Features42 7 categories

    Most valued features by users

    API
    Document Management
    Inventory Management
    Customizable Reports
    Mobile Access
    Activity Tracking
    Task Management
    Alerts / Escalation

    Functionality contenders

    Fieldpoint users reviews

    Overall rating

    4.6

    /5

    7

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    4

    3

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Product - Provided by a Great Team!

    Reviewed 5 years ago

    We have been a customer of Fieldpoint since 2003. I have worked in software consulting - prior to 2003, and now serve as the VP, IT at our company. So I've had the chance to work with many software vendors. I can confidently tell you that if you are looking for a great product backed by a team that will always deliver what they commit to.....then look no further. You will be happy working with Fieldpoint - they listen to your business needs and then suggest the best solution. In a world full of new software companies emerging all the time - choose our trusted software vendor, Fieldpoint. Feel free to contact me - I'd be happy to share my experience with you.

    Pros

    Flexibility Customizable toolset Great implementation/support team

    Cons

    No cons - they have always been quick to resolve any issue we experience.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Very Extendable

    Reviewed 5 years ago

    We are currently on Alert by Field Point, with plans to move to the new platform Field Point. Alert has become integral to how we operate. It touches all departments and has allowed us to scale as we grow. The team at Field Point understands our business model and has guided us as we push the envelope on how to extend the functionality into every aspect of our business. Alert has become...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    I have used it with two companies and would recommend for any service organization

    Reviewed 5 years ago

    I have implemented and used this software in two companies. Both have had great experiences with the employees and the product. One company used out of box features that complimented their organization well, where the other customized it to fit the needs of all employees. Both implementations were very well received by the end users who enjoyed working in it.

    Pros

    The systems can be customized to whatever your organization needs. The employees/developers are wonderful to work with.

    Cons

    Scheduling tools need to be more flexible for the employees. Rumor has it that they have made strides to this part of the software in the latest version.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    FieldPoint Team is the best!

    Reviewed 5 years ago

    We really like the product and the FieldPoint services team have created some really great custom solutions for our business.

    Pros

    Ease of use, simple to configure and customize. Support team is always available and willing to assist

    Cons

    Needs a UI query tool for users to pull quick data sets.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    very fast and friendly.

    Reviewed 4 years ago

    it helps me to keep track of what customers we have opens jobs with and what jobs have been closed. makes the job a lot easier

    Pros

    I like that it is so easy to keep track of the jobs that we are working on. I like that there is a lot of options to create a paper trail. it helps when I can go back and check on customers questions

    Cons

    at times it seems to freeze up and then I have to backtrack to be able to get back into what I was originally working on.

    Fieldpoint FAQs and common questions

    Fieldpoint has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Fieldpoint supports the following languages:
    English


    Fieldpoint supports the following devices:
    Android, iPhone, iPad


    Yes, Fieldpoint has an API available for use.


    Fieldpoint integrates with the following applications:
    Sage Intacct, NetSuite, Salesforce Sales Cloud, QuickBooks Online, Microsoft Dynamics GP


    Fieldpoint offers the following support options:
    Phone Support, Email/Help Desk, Chat

    Common Fieldpoint comparisons

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    FieldpointvsServiceTitan

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