ServiceTitan vs RAKEN

FieldPulse

BuildOps

Jobber

FieldPulse is a cloud-based field service management software designed for service contractors that helps manage business operations and workflows, including customer management, scheduling, project management, estimates and invoices, timesheets, customer portals, and more.

BuildOps is a cloud and mobile-based software for commercial service contractors that assists with dispatching, workflow management, quoting, invoicing, service agreements creation, projects management, report generation, and more.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

Owner / General Manager

It is often difficult to get support in a timely manner.

Owner

I never used the service at all and requested cancellation after dealing with there disorganized support staff and complicated software.

Overhead Door Nfld. Limited

There are many different things I Like about Service Titan some of the most important is Calendar Organization, the Content portal and being able to keep a good working customer history back-up which is easy to look-up when in need.

Accounting

I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more.

ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond.

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Scheduling

Audit Trail

Automated Scheduling

Availability Management

Bid Management

Billing & Invoicing

Budgeting/Forecasting

Budget Tracking

CAD Tools

Calendar Management

Calendar/Reminder System

Change Order Management

Checklists

Chemical Usage Tracking

Client Tracking

Commercial

Commercial/Industrial

Commission Management

Compliance Management

Confirmations/Reminders

Construction Tracker

Contact Database

Contact Management

Contract/License Management

Contractor Management

Cost Database

Cost Estimating

Cost Tracking

Customer Database

Customer History

Customer Management

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Dispatch Management

Document Management

Document Storage

Electrical Estimating

Electronic Payments

Electronic Signature

Email Marketing

Employee Management

Employee Scheduling

Equipment Maintenance

Equipment Management

Equipment Tracking

Estimating

File Storage

Fitting Management

Fleet Management

For AEC Industry

For Carpet Cleaners

For Commercial and/or Industrial Electrical Contractors

Forecasting

For Handyman Industry

For HVAC Companies

For Lawn Care

For Locksmiths

For Pest Control Companies

For Plumbing Industry

For Residential

Groundskeeping Management

Incident Management

Inspection Management

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Irrigation Tracking

Job Costing

Job Management

Job Scheduling

Job Tracking

Labor Rates

Lead Management

Location Tracking

Maintenance Scheduling

Marketing Automation

Mobile Access

Mobile App

Monitoring

Multi-Location

Onboarding

Online Booking

Online Time Clock

Payment Collection in the Field

Payment Processing

Payroll Management

Pest Activity Tracking

Pesticide Usage Tracking

Photo Capture

By industry, ServiceTitan reviewers are most commonly professionals in construction (55%). The most frequent use case cited by reviewers is field service management (53%).

Users and use cases

Reviewers indicate that ServiceTitan provides strong value through its comprehensive features, and some users report the free trial is helpful. However, many reviewers feel the high price, hidden fees, and variable costs are significant drawbacks.

Value for money

ServiceTitan is a field service management tool with key features that include customer database management, job scheduling, mobile access, billing and invoicing, and more.

ServiceTitan

Web-based

Windows

Linux

iPad

iPhone

Android

FieldEdge

Housecall Pro

Service Fusion

FieldEdge Flat Rate Mobile

mHelpDesk

Verizon Connect

RazorSync

ServiceBox

Starter

Essentials

The Works

High and variable costs

Operations Manager

There are so many better options out there, in every way (no exaggeration). As if to add insult to injury, this must also be the most expensive option on the market as well.

62% of reviewers feel negative about ServiceTitan’s pricing. Reviewers say the software is significantly more expensive than alternatives, with high implementation fees and ongoing costs that increase as more technicians are added. Users report that the price is difficult to justify, especially for smaller businesses or those unable to utilize all features. Some reviewers feel that the cost does not match the value received, and they express frustration with upselling and the lack of affordable options for companies with limited budgets.

Persistent software glitches

Customer Service Representative

Often when there is a new release, the next day ServiceTitan will have glitches.

Owner / Operator

We signed up for Service Titan and after 3 failed attempts at merging with my quickbooks data base I finally cut my losses.  

75% of reviewers feel negative about ServiceTitan’s bugs and issues. Users report frequent glitches, system errors, and data syncing problems, especially during software updates or integrations with other platforms like QuickBooks. Reviewers say these technical issues often disrupt daily operations, cause duplicate records, and lead to frustration when support is slow to resolve problems. Some users indicate that ongoing bugs require them to troubleshoot on their own, and they find customer service unresponsive or unable to address complex issues in a timely manner.

Comprehensive performance tracking

Lead Customer Service Representative

It makes data tracking so easy, and they keep innovating ways to make it better.

87% of reviewers feel positive about ServiceTitan’s tracking features. Reviewers appreciate the ability to monitor technician schedules, track key performance indicators, and analyze marketing effectiveness within one platform. Users say the software’s tracking tools help them maintain accurate records, automate follow-ups, and identify areas for improvement. Some reviewers find that these capabilities reduce paperwork, save time, and allow them to manage large customer bases more effectively. They indicate that having detailed visibility into operations supports better decision-making and business growth.

Efficient technician dispatching

Service Manager

Its been a game changer, it makes dispatching simple

92% of reviewers feel positive about ServiceTitan’s dispatch capabilities. Reviewers appreciate how the dispatch board simplifies assigning technicians by providing real-time visibility into technician locations, job statuses, and scheduling needs. They say the intuitive interface allows for quick adjustments and dynamic scheduling, which helps them respond to emergencies and prioritize jobs effectively. Users indicate that the dispatch features save time, reduce errors, and streamline communication between team members. Some reviewers find that these improvements lead to increased job completion rates and overall operational efficiency for their businesses.

Scalable business operations

Our business has grown since using ServiceTitan and as owners, we can see what is going on in our business day to day from anywhere.

88% of reviewers feel positive about ServiceTitan’s impact on business growth. Users say the platform helps them streamline processes, automate routine tasks, and manage daily operations more efficiently. Reviewers appreciate that ServiceTitan supports scaling their business by providing tools for tracking key metrics, improving team coordination, and adapting to industry changes. Some users report that the software enables them to expand their customer base, increase revenue, and stay competitive in the market. They value ongoing updates and training resources that help their businesses evolve and grow.

ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations.

Vice President of Operations

This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device.

Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people.

They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used?

Electrical Manager

The call recording has saved us numerous times and all the other features that are packed into this software are wonderful to help with so many aspects of operating a business.

From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs.

I was never disclosed that the platform is designed for large commercial operations with multiple technicians — not solo operators or startups.  

Office Manager

It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking.

This software has features to help every employee across the company - Customer Service Representatives, dispatchers, sales people, technicians, warehouse clerks, etc.

Customer Service and Dispatch Manager

The customer receives a text and email notification when the appointment is booked, as well as a reminder the day before the appointment. When our technicians dispatch to a customer, the customer receives a text message and the techs picture.

The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems.

ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro.

What i liked least about ServiceTitan was the issues my company faced trying to get the application to work on lower end devices .

My schedule is clean, the invoices and estimates keep the workflow smooth.

Director of Administrations

I don't credit Service Titan with bringing us the growyh opportunities, but Service Titan 100% allowed us to take on a much higher workload, streamloned business and allowed us to continue accepting more qork and new clients.  

I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing.

Office - Call Center Manager

As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations.

General Manager

We would not be where we are today without the amazing features of Service Titan, and it is great to know that these features are all backed by an amazing team for onboarding, ongoing success and they have programs to help educate you on the program to get the most value for your spending.

Accounting, HR

As of today, we are creating multiple line items of the same task based on the payment terms, each one with a percentage so that the total adds up to 100%.

Accounts Receivable

My job requires 10 times the hours to complete normal administrative task.

VP of Operations

The automation features save time and reduce manual errors, while the reporting tools provide valuable insights for decision-making.

Now...we save hours and look more professional with digital invoices and estimates...streamlined payment options...technician time clock and commission tracking.

Office Admin

There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be.

I also find useful the amount of technician performance data that Service Titan allows me to access, such as billable efficiency.

The support team needs untouched system errors, so these issues persist.

Service Operations Manager

The customer communications and online payments is something we lacked in our old software that has made our lives (and our customers lives) so much easier!

ADMIN

I feel my information is secure and have no worries of my customer's information being hacked.

ServiceTitan is a widely used software, so it makes it easy to find videos and other real users to whom you can ask questions.

The inventory system can be challenging when scaling, especially if you don’t have dedicated personnel to manage setup and ongoing maintenance.

I really enjoy the scheduled reports that get emailed out to whomever you choose.

I would like the office accounts to have more abilities and that the program offered more tracking and KPIs for office staff.

The platform was too complex, the sales pitch was good, but what you actually sign the contract for is less than the add-on costs for each module that they don't disclose on the front end.

ServiceTitan vs RAKEN Comparison (2026)

ServiceTitan

RAKEN

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives