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Silvertrac Software vs TrackTik Comparison

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Overview

Silvertrac Software is a real-time guard management & security incident reporting system that allows users to report issues...

TrackTik’s integrated security workforce management software offers security service companies complete control of every...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

100

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

299

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

278

5

4

3

2

1

200

71

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.1

78

5

4

3

2

1

35

27

10

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

I like the platform and the direction its going, the start up help was the best cant say enough about that, the Silvertrac team seems to want to provide a great program.

AL

Art L.

It has been a great and wonderful promotion for clients and has shown the work ethic of employees and good proof of the guard being on property and walking around.

DP

Dustin P.

I've been using Silvertrac for less than six months and so far I'm really impressed with the quality of customer service. Overall great product and easy to use.

OG

Oscar G.

Pros

Ability to track activity and reports interaction is great with the ability to send up reports to management in the clients operation as well as your archive for future reference.

AR

Anonymous Reviewer

I am constantly refining the system to be effective for our operations. The ease of use, reporting, and the accountability checks for the system are great.

JC

Jim C.

As a VP of Business Development, I discovered a great interest from my prospects to have a concise, friendly and robust included in their security program.

ES

Ed S.

Cons

You will always have the same guard have a problem with something. Generally it's user error but still takes time.

PM

Patrick M.

It has a tendency to lock up if you accidentally switch out of it.

JB

Jason B.

It glitches alot and is in a delay on notes being updated by guards and the scans as well. Also login lags alot too.

DP

Dustin P.

Cons

However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this.

JL

Jason L.

Our company lost our office and warehouse following Hurricane Laura. While conducting response services the software didn't work on 80% of our devices.

JW

Jason W.

The only con is that some Spanish speaking officers complain about the language on their device.

ES

Ed S.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features37
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alarm Management
  • Alerts/Notifications
  • Attendance Tracking
  • Audit Management
  • Automated Scheduling
  • Badge Management
  • Billing & Invoicing
  • Billing Portal
  • Budgeting/Forecasting
  • Client Portal
  • Commercial Properties
  • Compliance Management
  • Contact Database
  • Contingency Billing
  • Contract/License Management
  • Customer Database
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Data Import/Export
  • Data Visualization
  • Dispatch Management
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Management
  • Facility Scheduling
  • File Storage
  • Financial Management
  • For Schools
  • GPS
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • ID Scanning
  • Incident Management
  • Inspection Management
  • Investigation Management
  • Invoice Creation
  • Invoice History
  • Job Management
  • Key & Lock Management
  • Labor Forecasting
  • Location Tracking
  • Maintenance Management
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Multi-State
  • Online Invoicing
  • Online Time Clock
  • Payroll Management
  • Payroll Reporting
  • Performance Metrics
  • Pre-Registration
  • Project Billing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring/Subscription Billing
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Role-Based Permissions
  • Routing
  • Safety Incident Management
  • Schedule Distribution
  • Scheduling
  • Security Management
  • Self Service Portal
  • Service History
  • Shift Swapping
  • Skills Tracking
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Tax Calculation
  • Technician Management
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Visitor Tracking
  • Watch List
  • Work Order Management
  • Total features91
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alarm Management
  • Alerts/Notifications
  • Attendance Tracking
  • Audit Management
  • Automated Scheduling
  • Badge Management
  • Billing & Invoicing
  • Billing Portal
  • Budgeting/Forecasting
  • Client Portal
  • Commercial Properties
  • Compliance Management
  • Contact Database
  • Contingency Billing
  • Contract/License Management
  • Customer Database
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Data Import/Export
  • Data Visualization
  • Dispatch Management
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Management
  • Facility Scheduling
  • File Storage
  • Financial Management
  • For Schools
  • GPS
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • ID Scanning
  • Incident Management
  • Inspection Management
  • Investigation Management
  • Invoice Creation
  • Invoice History
  • Job Management
  • Key & Lock Management
  • Labor Forecasting
  • Location Tracking
  • Maintenance Management
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Multi-State
  • Online Invoicing
  • Online Time Clock
  • Payroll Management
  • Payroll Reporting
  • Performance Metrics
  • Pre-Registration
  • Project Billing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring/Subscription Billing
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Role-Based Permissions
  • Routing
  • Safety Incident Management
  • Schedule Distribution
  • Scheduling
  • Security Management
  • Self Service Portal
  • Service History
  • Shift Swapping
  • Skills Tracking
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Tax Calculation
  • Technician Management
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Visitor Tracking
  • Watch List
  • Work Order Management

Integrations

  • Total integrationsN/A
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

TrackTik logo

TrackTik

Great software to own

Reviewed 3 years ago

Even sometimes slowdown exist, but this software is still meet user’s needs. I would recommend this software to my friend and colleague.

Pros

Easy to edit and submit reports for clients. Good analytics function available to find out the strength and weakness from the report. Users can use this software to find out client’s behaviors to best satisfy their needs.

Cons

The software usually response very fast, however, sometimes I encountered slowdown and takes me few minutes to get my work done. I would recommend live support or other kind of support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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TrackTik logo

TrackTik

Daily user!!

Reviewed 3 years ago

We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.

Pros

The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

Cons

I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.

Vendor response

Hi there Zachary, many thanks for taking the time to leave some feedback. We're glad that TrackTik supports you in doing your job more effectively and accurately. That has been our mission since we were first founded.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TrackTik logo

TrackTik

Great Software for Dispatching Personnel

Reviewed 3 years ago

It is a great software especially for dispatch of security personnel

Pros

The software can easily be downloaded and compatible with any type and model of phones. Its very easy to use and aides both the dispatchers and the receivers and monitor personnel dispatch status.

Cons

Its a very good software but there are times that it freezes. Though it is a great tool for dispatching, it is actually difficult to scheduling.

Vendor response

Thank you for the review, Michael. We're very happy that your team is finding TrackTik easy to use and helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TrackTik logo

TrackTik

My experience has been great

Reviewed 5 years ago

From this software we experienced increased ability to document changes and maintain records for accounts.

Pros

I like the greater functionality that is offered compared to other competitors. The previous software that was used did not have the functionality associated with OT Management, Scheduling, the ability to record documents for sites and personnel, or some of the GPS features. The NFC tokens have also been a valuable add. One of the most significant improvements that this program has offered to our franchise network is the custom reporting features. This has been an excellent resource for our clients.

Cons

Some of the features and processes require many steps. There are opportunities to simplify things in a way that can reduce error and improve user experience. For example, to set up an account, it is time consuming and creates opportunity for error when the patrol run sheet must be assigned to the account under the Zone rather than in the scheduler.

Vendor response

Hello Amanda, thank you for such great feedback! We want all our users to have the best experience possible using TrackTik. We continuously enhance our features and user experience throughout our updates and are confident we will continue to offer the best product possible. Cheers!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TrackTik logo

TrackTik

The software is user friendly and has been very beneficial for our business.

Reviewed 4 years ago

Better accountability to our customers and the ability to ensure our employees are fulfilling their jobs duties on a daily basis.

Pros

I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.

Cons

I least like that I have had an issue with the scheduling module for several months now and have had no up date as to if or when it will be fixed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TrackTik logo

TrackTik

TrackTik is great!

Reviewed 3 years ago

My overall experience with TrackTik is positive.

Pros

I like how I can easily locate logs and create spreadsheets with the reports I pull from this software.

Cons

I cannot say there is anything I do not like about this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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TrackTik logo

TrackTik

Wonderful experience with great customer care

Reviewed 4 years ago

Great service monitoring for clients

Pros

Easy to use ,complete access to clients and also the ability to access the software,anywhere anytime.

Cons

Non working of CCTV integration,this will actually go along way to service customers.Also,the billable portion for scheduling,is hindering us from utilizing it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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TrackTik logo

TrackTik

The information's provided to the customers by the software is well appreciated

Reviewed 5 years ago

Information's on time about our employees

Pros

The flexibility of the software to go into details regarding the daily activity of the security officers.

Cons

It is not easy to use for the security officers. The security officers need to be trained in order to use the software.

Vendor response

Hello Gelu, your feedback is greatly appreciated. We offer multiple ways to train and demo our software online. We can look at booking a session to review Mobile Device functionality with your employees. Feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TrackTik logo

TrackTik

Great for security management.

Reviewed 3 years ago

Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.

Pros

Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.

Cons

While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.

Vendor response

Hi Andrew, We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or support@tracktik.com Thank you, TrackTik

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TrackTik logo

TrackTik

Far Better Options Available

Reviewed 2 years ago

One of the worse experiences I have had with a Security Software Platform. Our company lost our office and warehouse following Hurricane Laura. While conducting response services the software didn't work on 80% of our devices. We tried contacting TrackTik and got nowhere. I called myself and was talked down to by one of the support personnel. It got better after I advised I wanted to cancel our subscription. I started receiving collection phone calls from TrackTik personnel. Some of them were very respectful while others were 100% rude and condescending. If you want to get locked into a long term contract with a product that might work but you will have to pay for......TrackTik is for you!

Pros

The software was designed to enhance all aspects of security operations. However, it needs to work properly in order for that to be a reality.

Cons

The software after several became increasingly more buggy and worked on fewer and fewer devices making it extremely difficult to control costs.

Vendor response

Hi Jason, we're sorry about the current situation that you are going through with your company following Hurricane Laura. At TrackTik, our client-facing teams try to provide as many solutions, and as much flexibility, as they possibly can for our clients. It's unfortunate none of them were worked out for you as we greatly valued your business. We wish you the best during these challenging times!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TrackTik logo

TrackTik

The blood line of my company....

Reviewed 7 years ago

Staffr is the "Heart and Blood Line" of my company. Every aspect of my security company runs through this software. * HR functions * Licensing regulations * Employee GPS Tracking * Report Writing * Complete Scheduling program, remote dial-in and web site tracking * Customer Invoices * Vehicle Tracking HGPS use Staffr for every aspect of our operations business. This is the best operations that software I have ever used.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

It is always great seeing a client fully integrate TrackTik to optimize their operations! Thank you for the positive review! Client feedback is always appreciated and considered in future developments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TrackTik logo

TrackTik

Staff at Track Tik are very well informed and very professional.

Reviewed 5 years ago

Able to monitor guards in real time and cut down on reports time and use of paper. able to review pass reports by easy search option. As per guards, they find it easy to complete their patrols and also sent any incident report while they are at the scene without needing to return to their duty desk.

Pros

This software is easy to teach and use. It helps with easy setup and able to monitor guards in real time.

Cons

Only issue I have so far is that whenever we want to cancel a patrol. it still sends a email report as not completed. There are no option to switch between reports or patrols.

Vendor response

Hi George, thank you very much for the review. On days when a patrol tour is not required, TrackTik offers a monthly recurrence schedule that can replace the weekly schedule. We can take a look at this together and we can show you how to file reports while in or out of tours. Please contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

TrackTik logo

TrackTik

good, easy to navagate

Reviewed 5 years ago

Make us look at security reports in different way. To have photos included are very helpful for the future.

Pros

It shows the officers in real time. The reports that are archived are very beneficial. Easy to use the site. Easy to teach the site to other officers.

Cons

The price it very expensive compared to other software systems. The online scheduling vrs When to Work, makes it almost impossible to use.

Vendor response

Hi Noreen, let's book sometime together and explore how TrackTik's Back Office module can help make things more efficient. Every system has different behaviours, we are here to make sure our software works for you. Please contact us at +1-888-670-9782 or support@tracktik.com to review the system so we can simplify your scheduling process!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TrackTik logo

TrackTik

Good, easy to use and organized

Reviewed 5 years ago
Pros

I like the ease of use and the detailed analytics that are provided for me that I can supply to my clients to show the accountability of our officers.

Cons

The price I truly do not have any other complaints other than the price of the software. I find TrackTik easy to use.

Vendor response

Hi Melissa, thank you very much for the review. TrackTik is growing every day with open minded employees ready to improve with all your great feedback. Thanks!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TrackTik logo

TrackTik

Software works great.

Reviewed 5 years ago
Pros

Timekeeing system. Its a pretty good software to use on a daily basis - especially given that you can get rid of paperwork.

Cons

Complexity of learning for new users. Althoug there is documentation of the software, there are still some areas not explained or covered, such as the billing whys and the such.

Vendor response

Hello Oscar, thank you for your feedback! Feel free to reach out so we can discuss organizing a session with some of your new employees. It sometimes can be difficult and we all run out of available time, that's why we have our Training Team here to back up anytime we are needed. Please contact us at +1-888-670-9782 or support@tracktik.com for any questions or concerns!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TrackTik logo

TrackTik

Great - no further words needed.

Reviewed 5 years ago

- Mostly the automation created through the link between the scheduling section and the invoicing section. - Various reports that can be created to keep track of billable and payable hours. - Client access features to allow clients to access sections of reports and analytics of their sites.

Pros

It automates the billing process by linking scheduling and shifts directly to invoices for full clarity when invoicing.

Cons

There are still a few manual processes within the software which could be turned into automated features (which I am sure is already being worked on).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review: