TrackTik Pricing, Features, Reviews & Comparison of Alternatives

TrackTik

Security Workforce Management Platform

4.19/5 (74 reviews)

TrackTik overview

What is TrackTik?

TrackTik is a cloud-based security workforce management platform which combines tools for managing security operations and back office tasks.

TrackTik’s Guarding Suite includes a live dashboard, client portal, reporting, guard tracking, trends & analytics, guard tour system, and a guarding toolbox. The dashboard allows users to track operations in real-time, with an activity feed of clock-ins/outs, checkpoint scans, videos, reports, and inactive mobile users, in addition to GPS tracking, daily tasks, and live metrics for exceptions, late shifts, and other data. Guard locations can be tracked and monitored, with out-of-zone notifications delivered to users in real-time via SMS and email. The client portal provides clients with secure access to site information, custom incident analytics reports, recorded video documentation, report histories, and real-time site activity.

The Back Office Suite offers tools for managing scheduling and attendance, contracting and invoicing, payroll, business intelligence, and accounting integrations. Client-specific schedules can be created with defined roles and requirements, color-coded guard availability indicators, customizable recurring shift templates, matching processes, and more. Payroll can be managed through payroll and accounting system integrations, with overtime, holiday hours, and paid time off (PTO) tracking, client-specific billing, and multiple payroll cycles. Users can generate a range of report types to assess business performance, profit and loss, and more.
www.tracktik.com

Pricing

Starting from
$299/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), French, German, Portuguese, Spanish
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TrackTik reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.0
  4.0
  4.2
Jason Carroll

We have developed a true partnership, not just a software vendor.

Used daily for 1-2 years
Reviewed 2017-10-25
Review Source: Capterra

Pros
The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

Cons
It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

Response from TrackTik Software


Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

Rating breakdown

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Ease of use
Features
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Andrew Croft

Great for security management.

Used daily for 2+ years
Reviewed 2019-03-20
Review Source: Capterra

Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.

Pros
Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.

Cons
While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.

Response from TrackTik Software


Hi Andrew,
We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or support@tracktik.com
Thank you,
TrackTik

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Zachary Brubaker

Daily user!!

Used daily for 2+ years
Reviewed 2019-10-01
Review Source: Capterra

We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.

Pros
The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

Cons
I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Michael Navarro

Great Software for Dispatching Personnel

Used daily for 2+ years
Reviewed 2019-11-16
Review Source: Capterra

It is a great software especially for dispatch of security personnel

Pros
The software can easily be downloaded and compatible with any type and model of phones. Its very easy to use and aides both the dispatchers and the receivers and monitor personnel dispatch status.

Cons
Its a very good software but there are times that it freezes. Though it is a great tool for dispatching, it is actually difficult to scheduling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason Lawless

Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

Used daily for 2+ years
Reviewed 2017-07-05
Review Source: Software Advice

If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pros
This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Cons
In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Response from Iris


We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email support@tracktik.com and we’ll get back to you right away.

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Features
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TrackTik pricing

Starting from
$299/month
Pricing options
Free trial
Subscription
View Pricing Plans

Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/

TrackTik features

Activity Dashboard
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Real Time Data
Reporting & Statistics

API (584 other apps)
Activity Tracking (298 other apps)
Audit Trail (274 other apps)
Data Import/Export (339 other apps)
Document Management (247 other apps)
Document Storage (274 other apps)
Inventory Management (349 other apps)
Inventory Tracking (289 other apps)
Monitoring (258 other apps)
Real Time Reporting (263 other apps)
Third Party Integration (343 other apps)
Workflow Management (340 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for TrackTik

Key features of TrackTik

  • Shift scheduling
  • Checkpoint tracking
  • Incident reporting
  • Guard scheduling
  • Dynamic tracking
  • Automated report distribution
  • Panic button
  • Back office management
  • Client-specific scheduling
  • Job-specific instructions per site
  • Read receipts
  • Audit reports
  • Client portal
  • Lone Worker Safety compliance
  • Customizable reporting
  • Message board
  • Payroll management
  • Real-time data
  • Real-time notifications
  • Real-time guard status, location & ETA
  • Trend & analytics reports
  • Live dashboard
  • Invoicing
  • Timekeeping
  • Business intelligence
  • Patrol route management
  • Exception tickets
  • Remote device access
  • Contract management
View All Features

Benefits

TrackTik’s live dashboard displays action logs including checkpoints, reports, employee clock-ins, and recorded interventions in real-time, and live metrics highlighting exception, late shifts, inactive users, and more.

The Guard Tour system supports barcode, QR code, NFC, and GPS checkpoints, with real-time GPS tracking throughout shifts, and GPS tracks included in automated guard tour summaries.

The report builder allows users to create report templates with mandatory fields, drop-down menus, signature fields, category and incident level-based reporting, and more.

Incidents can be reported across single or multiple locations, with customizable reports and interactive charts including bar charts, pie charts, line charts, heat maps, and area charts.

TrackTik’s set of guarding tools includes a message board for communicating with employees, Watch Mode, which enables guards to record videos of incidents, and a panic button which automatically notifies emergency contacts by email, SMS, and in the live dashboard with the GPS location of the device, employee name, and phone number.