This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

TrackTik Pricing, Features, Reviews and Alternatives

TrackTik product overview

Price starts from

299

Per month

Per Feature

What is TrackTik?

TrackTik is a cloud-based security workforce management software which combines tools for managing security operations and back office tasks.

Key benefits of using TrackTik

  • TrackTik’s live dashboard displays action logs including checkpoints, reports, employee clock-ins, and recorded interventions in real-time, and live metrics highlighting exception, late shifts, inactive users, and more.

  • The Guard Tour system supports barcode, QR code, NFC, and GPS checkpoints, with real-time GPS tracking throughout shifts, and GPS tracks included in automated guard tour summaries.

  • The report builder allows users to create report templates with mandatory fields, drop-down menus, signature fields, category and incident level-based reporting, and more.

  • Incidents can be reported across single or multiple locations, with customizable reports and interactive charts including bar charts, pie charts, line charts, heat maps, and area charts.

  • TrackTik’s set of guarding tools includes a message board for communicating with employees, Watch Mode, which enables guards to record videos of incidents, and a panic button which automatically notifies emergency contacts by email, SMS, and in the live dashboard with the GPS location of the device, employee name, and phone number.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum
    Phone Support

    Training options

    Videos
    Live Online
    Webinars
    In Person
    Documentation

    TrackTik pricing information

    Value for money

    3.8

    /5

    78

    Starting from

    299

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    TrackTik features

    Functionality

    4.0

    /5

    78

    Total features

    91

    15 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Reporting/Analytics
    Customizable Reports
    Real Time Data
    Mobile Access
    Compliance Management

    Functionality contenders

    TrackTik users reviews

    Overall Rating

    4.1

    /5

    78

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.31/10
    Rating distribution

    5

    4

    3

    2

    1

    35

    27

    10

    3

    3

    Pros
    Ability to track activity and reports interaction is great with the ability to send up reports to management in the clients operation as well as your archive for future reference.

    AR

    Anonymous Reviewer

    I am constantly refining the system to be effective for our operations. The ease of use, reporting, and the accountability checks for the system are great.

    JC

    Jim C.

    As a VP of Business Development, I discovered a great interest from my prospects to have a concise, friendly and robust included in their security program.

    ES

    Ed S.

    Cons
    However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this.

    JL

    Jason L.

    Our company lost our office and warehouse following Hurricane Laura. While conducting response services the software didn't work on 80% of our devices.

    JW

    Jason W.

    The only con is that some Spanish speaking officers complain about the language on their device.

    ES

    Ed S.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    We have developed a true partnership, not just a software vendor.

    Reviewed 5 years ago
    Pros

    The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

    Cons

    It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

    Vendor response

    Hello Jason, thank you for your generous rating! We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Daily user!!

    Reviewed 3 years ago

    We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.

    Pros

    The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

    Cons

    I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.

    Vendor response

    Hi there Zachary, many thanks for taking the time to leave some feedback. We're glad that TrackTik supports you in doing your job more effectively and accurately. That has been our mission since we were first founded.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

    Reviewed 5 years ago

    If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

    Pros

    This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

    Cons

    In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

    Vendor response

    We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats. Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Customer Support Assistance

    Reviewed 5 years ago
    Pros

    I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

    Cons

    You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

    Vendor response

    Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Best in Class Platform

    Reviewed 4 years ago

    Combined services, increased productivity, and increased visibility of security operations.

    Pros

    An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most. The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing. We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

    Cons

    We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software. It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

    TrackTik FAQs and common questions

    Q. What type of pricing plans does TrackTik offer?

    TrackTik has the following pricing plans:
    Starting from: $299.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of TrackTik?

    TrackTik has the following typical customers:
    Large Enterprises, Mid Size Business, Public Administrations, Small Business


    Q. What languages does TrackTik support?

    TrackTik supports the following languages:
    Portuguese, English, German, Spanish, Chinese (Simplified), French


    Q. Does TrackTik support mobile devices?

    TrackTik supports the following devices:
    Android, iPad, iPhone


    Q. Does TrackTik offer an API?

    No, TrackTik does not have an API available.


    Q. What other apps does TrackTik integrate with?

    TrackTik integrates with the following applications:
    Sage 300cloud, Avalara, Criterion HCM, Quickbooks Online


    Q. What level of support does TrackTik offer?

    TrackTik offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

    Common TrackTik comparisons

    TrackTik logo
    Trackforce Valiant logo
    TrackTikvsTrackforce Valiant
    TrackTik logo
    Silvertrac Software logo
    TrackTikvsSilvertrac Software

    Related categories