The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.
It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.
Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!
Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.
Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.
While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.
We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or email@example.com
Likelihood to recommend: 8/10
We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.
The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.
I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.
Likelihood to recommend: 7/10
It is a great software especially for dispatch of security personnel
The software can easily be downloaded and compatible with any type and model of phones. Its very easy to use and aides both the dispatchers and the receivers and monitor personnel dispatch status.
Its a very good software but there are times that it freezes. Though it is a great tool for dispatching, it is actually difficult to scheduling.
Likelihood to recommend: 10/10
If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.
This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.
In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.
We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email firstname.lastname@example.org and we’ll get back to you right away.
Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/