TrackTik Pricing, Features, Reviews & Comparison of Alternatives

TrackTik

Security Workforce Management Software

4.15/5 (75 reviews)

TrackTik overview

What is TrackTik?

TrackTik is a cloud-based security workforce management software which combines tools for managing security operations and back office tasks.

TrackTik’s Guarding Suite includes a live dashboard, client portal, reporting, guard tracking, trends & analytics, guard tour system, and a guarding toolbox. The dashboard allows users to track operations in real-time, with an activity feed of clock-ins/outs, checkpoint scans, videos, reports, and inactive mobile users, in addition to GPS tracking, daily tasks, and live metrics for exceptions, late shifts, and other data. Guard locations can be tracked and monitored, with out-of-zone notifications delivered to users in real-time via SMS and email. The client portal provides clients with secure access to site information, custom incident analytics reports, recorded video documentation, report histories, and real-time site activity.

The Back Office Suite offers tools for managing scheduling and attendance, contracting and invoicing, payroll, business intelligence, and accounting integrations. Client-specific schedules can be created with defined roles and requirements, color-coded guard availability indicators, customizable recurring shift templates, matching processes, and more. Payroll can be managed through payroll and accounting system integrations, with overtime, holiday hours, and paid time off (PTO) tracking, client-specific billing, and multiple payroll cycles. Users can generate a range of report types to assess business performance, profit and loss, and more.
www.tracktik.com

Pricing

Starting from
$299/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), French, German, Portuguese, Spanish
TrackTik screenshotWhat Can TrackTik Help You Do Differently?TrackTik screenshotTrackTik screenshotTrackTik screenshotTrackTik screenshotTrackTik screenshotTrackTik screenshotTrackTik screenshotTrackTik screenshotTrackTik - Mobile Suite Product OverviewTrackTik - Back Office Suite Product OverviewTrackTik - Guarding Suite Product OverviewSignal 88 Pushes Security Forward with TrackTikIntroduction to TrackTikAffinium Security & Protection: a Small Business Success Using TrackTikHow TrackTik Became a Partner in Growth for Champion National SecurityTranscend Security Services: Growing a Security Business with TrackTik

TrackTik user reviews

Value for money
Features
Ease of use
Customer support
  3.8
  4.0
  4.0
  4.2
Jason Carroll

We have developed a true partnership, not just a software vendor.

Used daily for 1-2 years
Reviewed 2017-10-25
Review Source: Capterra

Pros
The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

Cons
It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

Response from TrackTik Software


Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

Rating breakdown

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Ease of use
Features
Customer support

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Zachary Brubaker

Daily user!!

Used daily for 2+ years
Reviewed 2019-10-01
Review Source: Capterra

We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.

Pros
The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

Cons
I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.

Response from TrackTik Software


Hi there Zachary, many thanks for taking the time to leave some feedback. We're glad that TrackTik supports you in doing your job more effectively and accurately. That has been our mission since we were first founded.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jason Lawless

Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

Used daily for 2+ years
Reviewed 2017-07-05
Review Source: Software Advice

If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pros
This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Cons
In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Response from Iris


We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email support@tracktik.com and we’ll get back to you right away.

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Elizabeth Thomas

Customer Support Assistance

Used daily for 2+ years
Reviewed 2017-05-11
Review Source: Capterra

Pros
I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Cons
You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Response from TrackTik Software


Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

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Anonymous

Best in Class Platform

Used daily for 6-12 months
Reviewed 2018-03-30
Review Source: Capterra

Combined services, increased productivity, and increased visibility of security operations.

Pros
An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most. The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing. We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

Cons
We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software. It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TrackTik pricing

Starting from
$299/month
Pricing options
Subscription
Free trial
View Pricing Plans

Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/

TrackTik features

Activity Dashboard
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Real Time Data
Reporting & Statistics

API (771 other apps)
Activity Tracking (367 other apps)
Audit Trail (370 other apps)
Data Import/Export (431 other apps)
Document Management (408 other apps)
Document Storage (356 other apps)
Inventory Management (516 other apps)
Inventory Tracking (384 other apps)
Monitoring (352 other apps)
Real Time Reporting (334 other apps)
Third Party Integration (527 other apps)
Workflow Management (492 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for TrackTik

Key features of TrackTik

  • Shift scheduling
  • Checkpoint tracking
  • Incident reporting
  • Guard scheduling
  • Dynamic tracking
  • Automated report distribution
  • Panic button
  • Back office management
  • Client-specific scheduling
  • Job-specific instructions per site
  • Read receipts
  • Audit reports
  • Client portal
  • Lone Worker Safety compliance
  • Customizable reporting
  • Message board
  • Payroll management
  • Real-time data
  • Real-time notifications
  • Real-time guard status, location & ETA
  • Trend & analytics reports
  • Live dashboard
  • Invoicing
  • Timekeeping
  • Business intelligence
  • Patrol route management
  • Exception tickets
  • Remote device access
  • Contract management
View All Features

Benefits

TrackTik’s live dashboard displays action logs including checkpoints, reports, employee clock-ins, and recorded interventions in real-time, and live metrics highlighting exception, late shifts, inactive users, and more.

The Guard Tour system supports barcode, QR code, NFC, and GPS checkpoints, with real-time GPS tracking throughout shifts, and GPS tracks included in automated guard tour summaries.

The report builder allows users to create report templates with mandatory fields, drop-down menus, signature fields, category and incident level-based reporting, and more.

Incidents can be reported across single or multiple locations, with customizable reports and interactive charts including bar charts, pie charts, line charts, heat maps, and area charts.

TrackTik’s set of guarding tools includes a message board for communicating with employees, Watch Mode, which enables guards to record videos of incidents, and a panic button which automatically notifies emergency contacts by email, SMS, and in the live dashboard with the GPS location of the device, employee name, and phone number.