Silvertrac Software Pricing, Features, Reviews & Alternatives

Pros
The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.

Cons
The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system.

Cons
I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I love that Silvertrac continuously works to improve their software to better serve users. The software has proven to be both reliable and helpful to officers in the performance of their duties.

Cons
My only complaint, after 5 years of use, has been with device durability. Silvertrac has met, and exceeded, my expectations.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.

Cons
The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.

Rating breakdown

Likelihood to recommend: 5/10

Pros
Ease of setup, endlessly customizable to your needs. Great asset with time management for Personell. Allows operators to showcase team movements, and management of said team.

Cons
Payment portal is not linked to individual admin panel.

Rating breakdown

Likelihood to recommend: 10/10