Silvertrac Software Pricing, Features, Reviews & Comparison of Alternatives

Pros
The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.

Cons
The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.

Rating breakdown

Likelihood to recommend: 10/10

Pros
You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!

Cons
I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.

Rating breakdown

Likelihood to recommend: 10/10

Pros
EASE OF USE WEB AND MOBILE PLATFORM FUNCTIONALITY AND CUSTOMIZATION

Cons
DIFFERENT FUNCTIONS BETWEEN ANDROID AND OIS: MOST SEEM TO BE RESOLVED

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.

Cons
The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.

Rating breakdown

Likelihood to recommend: 5/10

Pros
Fully customizable, the framework is easy to navigate and user-friendly. The features allow us to document incident reports, damage reports, and other documentation with ease in real-time.

Cons
There's not a lot that I would say is a con about the software. I do feel that an updated layout would be a good change to keep things fresh.

Rating breakdown

Likelihood to recommend: 10/10