Silvertrac Software Pricing, Features, Reviews & Alternatives

Silvertrac Software

Security incident reporting and guard management solution.

4.7/5 (278 reviews)

Silvertrac Software overview

What is Silvertrac Software?

Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.

Silvertrac enables security guards and officers in the field to report incidents, receive tasks and alerts, and scan checkpoints via our mobile app. Dispatchers, supervisors, and administrators can view reports in real-time with Silvertrac’s live issue monitor in order to proactively resolve issues as they happen. Our Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting text, audio and photos directly from the field.

Silvertrac also provides tools for parking management that let users register vehicles, sell parking permits, charge for parking violations, and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.

Silvertrac provide users with a streamlined inspection process that simplifies report completion, and includes a searchable database. Types of inspections include vehicle inspections, fire extinguisher inspections, flow of traffic, pool & spa, signage, safety, and home inspections. The platform also includes features for dispatch center monitoring, facility maintenance tracking, and risk management assessment.

Pricing

Starting from
$100/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada

Supported languages

English
Silvertrac Software screenshot: Top-rated security management & reporting tool.Making the Invisible, Visible | How Delta Protective Services Uses SilvertracSilvertrac Software screenshot: Cloud-based security guard management & incident reporting tool for full transparency of your entire physical security operation.Silvertrac Software screenshot: iOS & Android friendly guard tour app with easy to use interface.Silvertrac Software screenshot: Report security incidents via text, audio, or images in real-time with gps & time stamping for full accountability.Silvertrac Software screenshot: Customizable guard tours with NFC, QR Code, 
 or Barcode checkpoint scanning.Silvertrac Software screenshot: Dispatch guards remotely to all of your client property locations.Silvertrac Software screenshot: GPS guard tour tracking for full officer visibility.Silvertrac Software screenshot: Time, date, and location stamped incidents provide timely security details to supervisors and clients.Silvertrac Software screenshot: Live GPS mapping to track officers & mobile patrol vehicles from site to site.Silvertrac Software | Top Rated Security Guard Management Software

Silvertrac Software user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.6
  4.9
Derick S.

I have used Silvertrac for nearly a decade and am now currently using it for my own company.

Used daily for 2+ years
Reviewed 2018-07-31
Review Source: Capterra

Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.

Pros
The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.

Cons
The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peter V.

Very user friendly.

Used daily for 2+ years
Reviewed 2020-11-05
Review Source: Capterra

I an very satisfied as a customer.

Pros
The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system.

Cons
I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Christopher A.

Fantastic and useful

Used daily for 2+ years
Reviewed 2021-04-01
Review Source: Capterra

Pros
I love that Silvertrac continuously works to improve their software to better serve users. The software has proven to be both reliable and helpful to officers in the performance of their duties.

Cons
My only complaint, after 5 years of use, has been with device durability. Silvertrac has met, and exceeded, my expectations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Candie W.

Great Program! Could use a little improvement.

Used daily for 6-12 months
Reviewed 2019-08-09
Review Source: Capterra

Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.

Pros
I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.

Cons
The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Ismael C.

Amazing Product

Used daily for 2+ years
Reviewed 2021-01-16
Review Source: Capterra

Silvertrac has been an immeasurable investment for us. It has given our company the ability to compete with, and provide a superior guard service. It allows our officers to shine. +Small business.

Pros
Ease of setup, endlessly customizable to your needs. Great asset with time management for Personell. Allows operators to showcase team movements, and management of said team.

Cons
Payment portal is not linked to individual admin panel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Silvertrac Software pricing

Starting from
$100/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise.

The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user.

For more detailed information, please contact Silvertrac.

Silvertrac Software features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audit Management
Billing & Invoicing
Data Import/Export
Mobile Access
Reporting & Statistics
Search/Filter
Status Tracking

Audit Trail (553 other apps)
Compliance Management (683 other apps)
Customizable Reports (606 other apps)
Document Management (791 other apps)
Inventory Management (847 other apps)
Reporting/Analytics (1060 other apps)
Third Party Integrations (771 other apps)
Workflow Management (714 other apps)

Videos and tutorials

Additional information for Silvertrac Software

Key features of Silvertrac Software

  • Ad hoc reports
  • Appeals management
  • Asset tracking
  • Checkpoint tracking
  • Citation tracking
  • Collaboration
  • Contact management
  • Customer management
  • Damage tracking
  • Data management
  • Data source connectors
  • Event management
  • Financial reports
  • Group management
  • Investigation management
  • Key & lock management
  • Menu generator
  • Payment processing
  • Permit management
  • Preventive maintenance
  • Reporting & statistics
  • Sales Reports
  • Scheduled / automated reports
  • Scheduling & events
  • Service history tracking
  • Technician management
  • Ticketing
  • Tow management
  • Trend / problem indicators
  • Violation tracking
View All Features

Benefits

SilverTrac software ties all security, maintenance, and parking issues together into a single dashboard for quick access.

Users can view detailed reports including daily activity reports, summary reports, and incident reports along with trending information.

Silvertrac provides guard performance metrics so users can discover any underperforming officers, as well as prove their value to clients.

Silvertrac helps improve accuracy by allowing officers to report using notes, talk-to-text, photos, and audio files.

The solution helps simplify guard training by sending site-specific instructions to guards’ smart phones and auto-prompting tasks at every checkpoint.