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Silvertrac Software Logo
Silvertrac Software
4.7
(280)

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Security incident reporting and guard management solution.

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(3)

Silvertrac Software Pricing, Features, Reviews and Alternatives

Silvertrac Software product overview

Price starts from

249

Per month

Flat Rate

What is Silvertrac Software?

Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.

Key benefits of using Silvertrac Software

  • SilverTrac software ties all security, maintenance, and parking issues together into a single dashboard for quick access.

  • Users can view detailed reports including daily activity reports, summary reports, and incident reports along with trending information.

  • Silvertrac provides guard performance metrics so users can discover any underperforming officers, as well as prove their value to clients.

  • Silvertrac helps improve accuracy by allowing officers to report using notes, talk-to-text, photos, and audio files.

  • The solution helps simplify guard training by sending site-specific instructions to guards’ smart phones and auto-prompting tasks at every checkpoint.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    24/7 (Live rep)
    Phone Support
    Email/Help Desk

    Training options

    Live Online
    Videos
    Documentation
    Webinars

    Silvertrac Software pricing information

    Value for money

    4.7

    /5

    280

    Starting from

    249

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Silvertrac Software features

    Functionality

    4.5

    /5

    280

    Total features

    37

    3 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    API
    Data Import/Export
    Real Time Data
    Activity Tracking
    Mobile Access

    Functionality contenders

    Silvertrac Software users reviews

    Overall Rating

    4.7

    /5

    280

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.21/10
    Rating distribution

    5

    4

    3

    2

    1

    200

    72

    8

    0

    0

    Pros
    I like the platform and the direction its going, the start up help was the best cant say enough about that, the Silvertrac team seems to want to provide a great program.
    It has been a great and wonderful promotion for clients and has shown the work ethic of employees and good proof of the guard being on property and walking around.
    I've been using Silvertrac for less than six months and so far I'm really impressed with the quality of customer service. Overall great product and easy to use.
    Cons
    You will always have the same guard have a problem with something. Generally it's user error but still takes time.
    It has a tendency to lock up if you accidentally switch out of it.
    It glitches alot and is in a delay on notes being updated by guards and the scans as well. Also login lags alot too.

    Overall rating contenders

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    Michael "Sully" S.

    Security and Investigations, 501-1,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    We can't run without it!

    Reviewed 3 years ago

    We use Silvertrac for all of our clients, it's helpful for us to create reports in real-time as things happen. This allows our Security Officers the opportunity to document occurrences as they go, instead of relying on paper reports.

    Pros

    Fully customizable, the framework is easy to navigate and user-friendly. The features allow us to document incident reports, damage reports, and other documentation with ease in real-time.

    Cons

    There's not a lot that I would say is a con about the software. I do feel that an updated layout would be a good change to keep things fresh.

    RS
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    Robert S.

    Information Technology and Services, 51-200 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Best Software

    Reviewed 4 years ago
    Pros

    We love being able to able to see issues right away and checking the GPS data on guard and making reports.

    Cons

    Parking software doesn't really work with the style of security we use for the safe list.

    JA
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    Joseph A.

    Security and Investigations, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    SilverTrac, The Cornerstone of reporting and accountability

    Reviewed 3 years ago
    Pros

    I love the automatic reports that Silvertrac Generates for clients. That feature alone makes the software worth the price of admission.

    Cons

    The software can be slow and often has problems on phones that are not from a major manufacturer.

    RR
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    Ruthie R.

    Security and Investigations, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Comprehensive Reporting At It's Best!!

    Reviewed 4 years ago

    Since including the Silvertrac in our bids, I find that a level of energy rises. Explaining that not only can they keep a historical account of security items, but also utilize the Maintenance Module as a Risk Mitigation Tool and possible save money to our clients. We have found more success in our presentations. Most of our sites have only one or two officers during sporadic times and therefore not feasible to keep a supervisor on site. This system has helped us to manage our employees without having supervisors on site. Our reporting has been so comprehensive that has been frequently used in court hearings.

    Pros

    When presenting a bid for services, it is a great pleasure to show our Silvertrac Reporting system because it's an easy sell as so much bang for your buck! My enthusiasm becomes infectious as I describe all three modules encompassed, Security, Parking and Maintenance. My more detail oriented property managers get super excited to know that they can sign in and view real time reporting. I love that...

    Cons

    It was super easy to write about the Pros and even ran out of space describing what I like! I was hard-pressed to come up with Cons. However, there are currently a few issues. First, when utilizing the software support website, I find that it is out of date. The pictures and video show earlier versions of the software and it can be confusing. Secondly, When an issue is assigned to an officer, that...

    ev
    AvatarImg

    edward v.

    Security and Investigations, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great all inclusive report taking / officer tracking Product

    Reviewed 4 years ago

    Silvertrac is very easy to use. Build time depends on the sise of your organizaation, but even with that, the johnny page always is will ing to find solution to assist you in initial set up and design. always learning new ways to develop invaluable reports for our clients.

    Pros

    Great intuitive product. The application is easy to use and extremely versatile to all security needs. NO PAPERWORK. All officer needs is a smart device. Report delivery is easy with email set up.

    Cons

    At this point, I have not found any issues that I would consider in my opinion to be a "Con"

    Silvertrac Software FAQs

    Q. What type of pricing plans does Silvertrac Software offer?

    Silvertrac Software has the following pricing plans:
    Starting from: $249.00/month
    Pricing model: Subscription


    Q. Who are the typical users of Silvertrac Software?

    Silvertrac Software has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business

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    Q. What languages does Silvertrac Software support?

    Silvertrac Software supports the following languages:
    English

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    Q. Does Silvertrac Software support mobile devices?

    Silvertrac Software supports the following devices:
    Android, iPad, iPhone

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    Q. Does Silvertrac Software offer an API?

    Yes, Silvertrac Software has an API available for use.

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    Q. What level of support does Silvertrac Software offer?

    Silvertrac Software offers the following support options:
    Knowledge Base, Chat, 24/7 (Live rep), Phone Support, Email/Help Desk

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