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Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.7
/5
278
Starting from
100
Per month
Other
Value for money contenders
Functionality
4.5
/5
278
Total features
40
3 categories
Functionality contenders
Overall Rating
4.7
/5
278
Positive reviews
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1
200
71
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Art L.
DP
Dustin P.
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PM
Patrick M.
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Dustin P.
Overall rating contenders
Derick S.
Verified reviewer
Used daily for 2+ years
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Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.
The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.
The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.
Peter V.
Security and Investigations, 201-500 employees
Used daily for 2+ years
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I an very satisfied as a customer.
The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system.
I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones.
Candie W.
Verified reviewer
Security and Investigations, 11-50 employees
Used daily for 6-12 months
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Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.
I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.
The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.
Bryan A.
Security and Investigations, 1,001-5,000 employees
Used daily for 2+ years
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The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.
You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!
I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.
Joseph K.
Verified reviewer
Security and Investigations, 51-200 employees
Used daily for 2+ years
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Overall experience is good. But im starting to see and experience the decline in customer service. It used to be the main focus when I first started using the system early 2018.
The system itself is nice, could use some new features but overall we love the system and so do our clients... Customer service is good as well for the most part (not including sales).
Sales isnt so great. From what I hear they are extremely short handed. Ive been trying to get ahold of someone in sales for a week now. Tried calling the 888 number and it goes to voicemail saying no one is available. Sales team used to be the best, used to be responsive. Im unsure what happened. It's like once the company was sold to a bigger corporation the customer no longer mattered as much.
Q. What type of pricing plans does Silvertrac Software offer?
Silvertrac Software has the following pricing plans:
Starting from: $100.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Silvertrac Software?
Silvertrac Software has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Silvertrac Software support?
Silvertrac Software supports the following languages:
English
Q. Does Silvertrac Software support mobile devices?
Silvertrac Software supports the following devices:
Android, iPad, iPhone
Q. Does Silvertrac Software offer an API?
Yes, Silvertrac Software has an API available for use.
Q. What level of support does Silvertrac Software offer?
Silvertrac Software offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Phone Support, Email/Help Desk