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Silvertrac Software

Security incident reporting and guard management solution.

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Silvertrac Software Pricing, Features, Reviews and Alternatives

Silvertrac Software product overview

Price starts from

100

Per month

Other

What is Silvertrac Software?

Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.

Key benefits of using Silvertrac Software

  • SilverTrac software ties all security, maintenance, and parking issues together into a single dashboard for quick access.

  • Users can view detailed reports including daily activity reports, summary reports, and incident reports along with trending information.

  • Silvertrac provides guard performance metrics so users can discover any underperforming officers, as well as prove their value to clients.

  • Silvertrac helps improve accuracy by allowing officers to report using notes, talk-to-text, photos, and audio files.

  • The solution helps simplify guard training by sending site-specific instructions to guards’ smart phones and auto-prompting tasks at every checkpoint.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    24/7 (Live rep)
    Phone Support
    Email/Help Desk

    Training options

    Live Online
    Videos
    Documentation
    Webinars

    Silvertrac Software pricing information

    Value for money

    4.7

    /5

    278

    Starting from

    100

    Per month

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Silvertrac Software features

    Functionality

    4.5

    /5

    278

    Total features

    40

    3 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    API
    Data Import/Export
    Real Time Data
    Activity Tracking
    Mobile Access

    Functionality contenders

    Silvertrac Software users reviews

    Overall Rating

    4.7

    /5

    278

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.26/10
    Rating distribution

    5

    4

    3

    2

    1

    200

    71

    7

    0

    0

    Pros
    I like the platform and the direction its going, the start up help was the best cant say enough about that, the Silvertrac team seems to want to provide a great program.

    AL

    Art L.

    It has been a great and wonderful promotion for clients and has shown the work ethic of employees and good proof of the guard being on property and walking around.

    DP

    Dustin P.

    I've been using Silvertrac for less than six months and so far I'm really impressed with the quality of customer service. Overall great product and easy to use.

    OG

    Oscar G.

    Cons
    You will always have the same guard have a problem with something. Generally it's user error but still takes time.

    PM

    Patrick M.

    It has a tendency to lock up if you accidentally switch out of it.

    JB

    Jason B.

    It glitches alot and is in a delay on notes being updated by guards and the scans as well. Also login lags alot too.

    DP

    Dustin P.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    I have used Silvertrac for nearly a decade and am now currently using it for my own company.

    Reviewed 4 years ago

    Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.

    Pros

    The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.

    Cons

    The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Very user friendly.

    Reviewed 2 years ago

    I an very satisfied as a customer.

    Pros

    The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system.

    Cons

    I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Great Program! Could use a little improvement.

    Reviewed 3 years ago

    Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.

    Pros

    I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.

    Cons

    The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    You guys are great!

    Reviewed 3 years ago

    The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.

    Pros

    You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!

    Cons

    I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    The quality of service has diminished...

    Reviewed 10 months ago

    Overall experience is good. But im starting to see and experience the decline in customer service. It used to be the main focus when I first started using the system early 2018.

    Pros

    The system itself is nice, could use some new features but overall we love the system and so do our clients... Customer service is good as well for the most part (not including sales).

    Cons

    Sales isnt so great. From what I hear they are extremely short handed. Ive been trying to get ahold of someone in sales for a week now. Tried calling the 888 number and it goes to voicemail saying no one is available. Sales team used to be the best, used to be responsive. Im unsure what happened. It's like once the company was sold to a bigger corporation the customer no longer mattered as much.

    Silvertrac Software FAQs and common questions

    Q. What type of pricing plans does Silvertrac Software offer?

    Silvertrac Software has the following pricing plans:
    Starting from: $100.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Silvertrac Software?

    Silvertrac Software has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Silvertrac Software support?

    Silvertrac Software supports the following languages:
    English


    Q. Does Silvertrac Software support mobile devices?

    Silvertrac Software supports the following devices:
    Android, iPad, iPhone


    Q. Does Silvertrac Software offer an API?

    Yes, Silvertrac Software has an API available for use.


    Q. What level of support does Silvertrac Software offer?

    Silvertrac Software offers the following support options:
    Knowledge Base, Chat, 24/7 (Live rep), Phone Support, Email/Help Desk

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