Smart Service vs BigChange

Dynamics 365

GorillaDesk

PestPac

Joblogic

Uptick

ServiceMax

Really great staff and people are involved in this business.But they have maybe become too large too quick and fail to satisfactorily support on set up expect you to learn the entire system and self set it up - the time and process to do this is huge and painstaking 

Over Sold - Underdelivered 

BigChange is a Very progressive and sportive company

Customer review on BigChange

Thank you for taking the time to complete a review of your JobWatch system, we are thrilled to hear your appreciation of our Customer Service.
We constantly strive to be as forward thinking and innovative as possible supporting your company growth by introducing efficiencies in key areas.
Over the next 12 months we have an exciting programme of work to add additional functionality to key areas of the system including enhancements to CRM, we look forward to sharing these with you.
Thanks again

Great service & customer support

5 out of 5 across the board !!  Thank you for taking your time to review us - so great to hear how happy you are with our service and product. 
We will call  you very shortly to share some good news regarding your driver ID settings...
Thanks again!!


BigChange Review

Thank you so much for leaving a review it is much appreciated and we are delighted to hear that you find JobWatch such a great product for the Service Industry.

 As we are committed to continual improvement and to ensuring you get the most out of your software, all your feedback has been shared with our R & D Team.

I am happy to confirm that we do integrate with SAGE 50 and will have an integration with Xero released very soon. Please let us know if you would like to discuss this functionality further.

Thanks again!




Big Change helps his keep track of our busy industry. With a growing customer base, we have everything on one platform and can evidence our works. It provides the best solution for our field engineers to access the relevant areas of the platform and we can track and schedule our resources, fleet, customers and finance.

Vital to the operations of our business

Engineers point of view 

Ocean King Ltd

Très déçu de mon investissement, cette société étrangère n'est pas au point au niveau local, à la moindre demande on nous dit attendre un retour d'Angleterre, et on avance jamais.

Oubliez, il y a beaucoup mieux

Forget it, there is much better

Really good program

Thank you for your review and your lovely feedback will be passed along to our RoadCrew Customer Service Team.
We are pleased that you are pleased!

good service, excellent training and ease of communication.

great service

We work hard to ensure our customers love us so it's great to hear that you are happy with the training you have received and your ongoing service.
JobWatch was designed to provide all information in one simple platform so we are glad you are reaping the benefits.
Thank you for your review.


Engineer scheduling is now a breeze thanks to Big change.

Big Change - Excellent !!

Thank you Ben for your review, we're so glad to hear that BigChange is helping across the board.

It's always great when we can help customers make the most of their experience with us.

BigChange

All from orders from customers pricing to invoice to processed. 

Director and owner

So great to hear that your JobWatch system is doing exactly what we designed it to do  
save our customers time and money from quoting and securing an order through to invoice processing.
Regarding the overall sales experience, I just want to make you aware that you always  have 24/7 access to our RoadCrew customer service team. Please tap into this team when you need them; it's all part of your BigChange package. 


Best system on the market without doubt

Hi Andy

Thanks for the glowing review! There is nothing better than reading about how BigChange has helped deliver increased efficiencies and better service for our customers! 

We would love to help you extract even more value from BigChange so if there is anything else we can help with then please speak with your Customer Success representative or feel free to drop me a note.

Many thanks

Ian Burgess
Chief Customer Officer
ian.burgess@bigchange.com 

Very good. Customer service team are extremely professional and supportive.

A Top Market Leading Product

We have improved our exchange of information between engineers, office staff and the client, nothing gets missed or forgotten, it is an electronic helping hand.

A helping hand..

Thank you so much for taking the time to leave this review. It's great to hear about the difference BigChange is making to your operation, and we appreciate the feedback. Our product team take this feedback and use it as part of the continuous development and innovation programme that we run.

[SENSITIVE CONTENT HIDDEN] was amazing when he has done the demo at our office.
[SENSITIVE CONTENT HIDDEN] were great and the implementation.
Honestly, this was the best strategic decision we have taken last year.

The best thing we have done this year!

Great product with excellent customer service to support the whole package. 

Review

Thanks, James.

We take pride in the quality of our product and hope that we can continue delivering a great service in future.

Good, customer service is always good, however charging to make software amendments .

Good system

Great customer service, every interaction has been friendly and helpful. The team do periodic reviews and check ins.Most to the time the system is user friendly and it's really improved our business, processes, our customer service and we couldn't manage without it now.

We couldn't manage without it

Hi Jessica

It is wonderful to see such great feedback so thank you for taking the time to share it with us. We are constantly trying to get the balance right between functionality and service, so I'm pleased you are seeing benefits in both areas. 

I am pleased you are seeing improved visibility across your by using BigChange and that the new reports are starting to help provide more detailed insights so that you can make business decisions. 

If you do need more assistance with the templates or if you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly.

Many Thanks

Ian Burgess
Chief Customer Officer


We started with BigChange and have seen it grow with useful new items added 

Complete CRM System 

Hi Daniel

Thanks for the great feedback. I'm glad you are finding the system user friendly and able to get your teams up to speed quickly. We pride ourselves on providing great service so that is great to read you have experienced this first hand. Thanks for the feedback around scheduling, I will pass that onto the product owner for Job scheduling. 
We have recently added some features around route optimisation and fixing the first job of the day so if you would like any help with that then your Customer Success representative will be able to support you. Alternatively drop me a line and I can connect you.

Many thanks

Ian Burgess
Chief Customer Officer
ian.burgess@bigchange.com 


Very good service if we needed any advice on various aspects of the system  - very friendly staff. 

service 

Happy to hear your positive feedback on your BigChange system and your appreciation of having everything to hand on one platform.
Thanks for your review - it is appreciated.

I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.

Initial Review

Hi Gary, 

Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the system.

I have noted your feedback and passed this on to the relevant team but please reach out to the Roadcrew team who are available 24/7 or your Customer Success Manager if you are still experiencing frustrations. 

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes 
Louise  

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided.  The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.  

A complete solution 

Engineers are picking up more jobs per day.
Customer experience in much improved from our old software.
Cash flow, as jobs are invoiced at the exact moment of completion.

The best thing about the system is it being so easy to use and the customer service is exceptional..

A good piece of software

Thank you for your review - our 'exceptional customer Service' team were thrilled to hear your feedback!
We are also happy to hear your appreciation of our reports options.
We continually introduce, update and improve our features to ensure customers can tailor/configure to their system to suit their industry and  their own processes.
Thanks again!


Compare Smart Service and BigChange based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management & tracking, billing, and more

Run a field-service company? Organize your operations, empower your team, and impress your customers with just a few clicks. Get started with a 14-day FREE trial today.

ServiceMax is the field service  and asset management solution for hundreds of companies worldwide. The software is a complete suite of field service and asset management applications including scheduling & workforce optimization, installed base, contract management, inventory management and more.

Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Scheduling

Automated Scheduling

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Chemical Usage Tracking

Client Portal

Communication Management

Communications Management

Compliance Management

Contact Database

Contract/License Management

Contractor Management

Cost Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customer Service Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Capture and Transfer

Data Import/Export

Debit/Credit Card Processing

Digital Signature

Dispatch Management

Document Imaging

Document Management

Document Storage

Documentation Management

Drag & Drop

Driver ETA

Electronic Forms

Electronic Payments

Electronic Signature

Email Management

Employee Management

Employee Scheduling

Equipment Maintenance

Equipment Management

Equipment Tracking

Estimating

Facility Scheduling

File Storage

Fixed Asset Management

Fleet Management

For Commercial and/or Industrial Electrical Contractors

For Handyman Industry

For Lawn Care

For Locksmiths

For Pest Control Companies

For Plumbing Industry

Forms Management

Geographic Maps

Group Scheduling

Historical Reporting

Image Capture

Inspection Checklists 

Interaction Tracking

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Lead Management

Location Tracking

Maintenance Scheduling

Mobile Access

Mobile Alerts

Mobile App

Mobile Payments

Mobile Signature Capture

Monitoring

Multi-Location

Online Booking

Online Payments

Online Time Clock

Payment Collection in the Field

Payment Processing

Performance Metrics

Pest Activity Tracking

Pesticide Usage Tracking

Smart Service

Android

Web-based

Windows

iPad

iPhone

Office Manager

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they  are very patient.

Office Admin

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

Owner

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

Customer Service Rep

Smart service is awesome. Easy to use and good value for the money you pay.

Owner/CEO

So easy to integrate with QB, Google Calendar, Outlook and every other program we use. It is like a breath of fresh air to FINALLY find something so EASY and Flawless to use.

I like the integration with Google Maps. The vendor's support is excellent and quick to address issues.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

Account Manager

It is fairly user friendly. I do like the posting and dispatch screens.

Installation Coordinator/Dispatcher

I appreciate the ability to create different locations under one customer name.

It handles well with Quickbooks. We are switching to a better software after being on this for 5 years.

Office manager

This program makes invoicing a snap, and provides a variety of great reports to review customer data.

The time stamped notes are invaluable and help us to maintain a professional operation.

Administrator

Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.

Operations

We really don't use the Software to its fullest. It We love the part we use.

Scheduling and the ability for the work order to convert to invoice in Quick books.

Smart Service vs BigChange Comparison (2025)

Smart Service

BigChange

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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