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Service Dispatch Software

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Jobber logo

Jobber

4.5
751

Quoting, scheduling, & invoicing for home service businesses

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.2
    Customer support
    4.5
Pros and Cons from Jobber users   
avatar
+15
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
ServiceTitan logo
4.4
220

Management Software for Service Contractors.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.2
Pros and Cons from ServiceTitan users   
avatar
avatar
+15
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
Housecall Pro logo
4.7
2.7K

Field Service Management App

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Housecall Pro users   
+15
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
Detrack  logo
4.9
31

The most trusted & affordable E-POD solution in the market.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Detrack users   
+15
Both systems work seamlessly together and have provided me with a very good overall experience. When I do need any help with setup or queries, I have found Detrack support to be excellent every time.
Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.
Wonderful product helps manage daily task for delivery can be customized to your liking.
GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.
The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also.
Unable to preview driver past route once driver offline.
Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly.
Currently haven't found anything that i dislike about this software.
Have been using it for the past years. Overall is very gd and appreciate my friend for recommending me this powerful app.
Best of all, the customer support is top-notch. Every time I have issues, they reply extremely fast AND more importantly, with a solution.
Supports advanced requirements & support is awesome.
Excellent software built by smart team who knows their customers well.
Detrack team members are easy to communicate with. The system is easy to use and easy to track delivery status.
Clever, agile, easy to use. It makes us look ahead of our game, keeps tight despatch control, with POD's at our fingertips at all times.
I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site.
Was an easier platform to use than others and the cost and time savings that Detrack has created outweighs and cost of the system itself.
Easy to set up and use, well priced, integrates well with Zapier.
Integrating into our WMS was also a fairly painless exercise by our external IT support team.
Both systems work seamlessly together and have provided me with a very good overall experience. When I do need any help with setup or queries, I have found Detrack support to be excellent every time.
Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.
Wonderful product helps manage daily task for delivery can be customized to your liking.
GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.
The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also.
Unable to preview driver past route once driver offline.
Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly.
Currently haven't found anything that i dislike about this software.
Have been using it for the past years. Overall is very gd and appreciate my friend for recommending me this powerful app.
Best of all, the customer support is top-notch. Every time I have issues, they reply extremely fast AND more importantly, with a solution.
Supports advanced requirements & support is awesome.
Excellent software built by smart team who knows their customers well.
Detrack team members are easy to communicate with. The system is easy to use and easy to track delivery status.
Clever, agile, easy to use. It makes us look ahead of our game, keeps tight despatch control, with POD's at our fingertips at all times.
I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site.
Was an easier platform to use than others and the cost and time savings that Detrack has created outweighs and cost of the system itself.
Easy to set up and use, well priced, integrates well with Zapier.
Integrating into our WMS was also a fairly painless exercise by our external IT support team.
Both systems work seamlessly together and have provided me with a very good overall experience. When I do need any help with setup or queries, I have found Detrack support to be excellent every time.
Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.
Wonderful product helps manage daily task for delivery can be customized to your liking.
GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.
The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also.
Unable to preview driver past route once driver offline.
Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly.
Currently haven't found anything that i dislike about this software.
Have been using it for the past years. Overall is very gd and appreciate my friend for recommending me this powerful app.
Best of all, the customer support is top-notch. Every time I have issues, they reply extremely fast AND more importantly, with a solution.
Supports advanced requirements & support is awesome.
Excellent software built by smart team who knows their customers well.
Detrack team members are easy to communicate with. The system is easy to use and easy to track delivery status.
Clever, agile, easy to use. It makes us look ahead of our game, keeps tight despatch control, with POD's at our fingertips at all times.
I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site.
Was an easier platform to use than others and the cost and time savings that Detrack has created outweighs and cost of the system itself.
Easy to set up and use, well priced, integrates well with Zapier.
Integrating into our WMS was also a fairly painless exercise by our external IT support team.
Kickserv logo
4.4
374

#1 Most User-Friendly Software to Run a Service Business

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.4
Pros and Cons from Kickserv users   
+15
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
Commusoft logo
4.8
197

All-in-one job management software for field service

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Commusoft users   
+15
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.