Service Dispatch Software

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  • Fleetmatics Reveal  

    Fleet tracking intelligence
    Power a smarter fleet and run a stronger business with our vehicle tracking solutions.
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  • GPS Insight  

    GPS tracking software for fleet-based businesses
    A customizable GPS tracking and management software for fleet-based businesses that integrates with high quality GPSread more hardware for real-time data
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  • Fleetmatics WORK    2

    Field service management software for SMBs
    Dispatchers can use Fleetmatics WORK to assign, share and update work order details, such as driving directions andread more new jobs, with technicians in the field.
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  • mHelpDesk    33

    Win more jobs and grow your business with mHelpDesk!
    Use mHelpDesk to create and edit schedules for your field technicians. Field staff can access work orders and schedulesread more in the field from their mobile devices.
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  • IFS Field Service Management  

    Field service management software
    IFS Field Service Management is an on premise and web-based software that enables organizations to automate and manageread more their field services
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  • Teletrac Navman DIRECTOR  

    GPS fleet tracking and automation software
    Teletrac Navman DIRECTOR is a GPS vehicle tracking software which helps businesses monitor the position and operationsread more of the vehicles in their fleet.
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  • ServiceBridge  

    Franchise field service management and work order scheduling
    ServiceBridge is a field service management software solution aimed at franchise businesses requiring scheduling, jobread more dispatch and customer engagement features
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  • Wintac    120

    The All-In-One Software for Service Contractors
    Wintac offers drag & drop, color-coded dispatching with daily, weekly and monthly views, job & service tracking, workread more history tracking, job costing and more.
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  • BlueFolder    1

    Online software for your Service Business
    BlueFolder is a Service Dispatch solution with work order mgmt, scheduling, billing, customer portal, and asset trackingread more. FREE TRIAL month-to-month subscription
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  • Verizon Networkfleet  

    Fleet management software by Verizon
    Verizon Networkfleet is an online Fleet Management software for companies of all sizes that require on site fleetread more deployment
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  • Vonigo  

    Cloud based business management software solution
    Vonigo is an online business management software that provides tools for customer management, work order managementread more, payment processing and reporting
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  • GeoOp    17

    Field Service Management made easy for Trades and Services.
    Jobs update live as they progress. From travelling to site, in progress or on hold. Have complete visibility of allread more your jobs at a glance.
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  • littlefleets    1

    Dispatch and workforce management software
    littlefleets is a dispatch & workforce management tool for businesses in service & delivery industries to better manageread more, schedule & track their mobile workforce
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  • Kickserv    11

    Field Service Management online CRM
    Use Kickserv to dispatch service technicians to jobs. Manage all of your scheduled jobs, appointments, employees andread more resources from a shared calendar.
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  • Synchroteam    6

    Multi-featured Mobile Field Service Management solution
    Synchroteam's live planner tool helps to attribute individual jobs & multi-technician jobs to field staff, sharing inforead more with all team members in real time.
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  • dESCO ESC  

    Service management software for SMBs
    dESCO ESC is a service management software for small & medium sized businesses to manage customers, work and finances
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  • Bella FSM  

    Web-based field service management software
    Bella is an online field service management software offering features such as dispatching, scheduling, work order managementread more, inventory tracking, and invoicing
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  • Smart Service  

    QuickBooks scheduling
    Smart Service is a scheduling and task management integration software for QuickBooks that allows you to manage yourread more workflows in the office and on the go. Smart Service lets you schedule jobs and tasks for groups and individual employees which in turn can be assessed based on success and time management. Smart Service comes with drag and drop functionalities and the entire platform is available for iPhone, iPod Touch and iPad.
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  • Jonas    1

    Contruction Software
    With over 15,000 users, Jonas Construction Software is a Job Cost, Service Management, Accounting package that bringsread more together all business units and establishes efficiencies for your business. It is a truly integrated ERP solution for North American Contractors.
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  • PENTA  

    Construction ERP Software
    Penta Technologies develops construction software that helps engineering, construction and service enterprises improveread more business performance. Going beyond traditional construction industry ERP software, PENTA also incorporates enterprise-wide document, content and business process management capabilities. From integrated Multi‐Company Construction Accounting, Project Management, Field Service, Labor and Equipment, to Analytics, Document Imaging, Workflow and Mobile Field software, we help ensure that engineering and construction firms’ best practices are leveraged more consistently across their organizations proactively, in order to help them do what they do – even better.
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  • ProBusinessTools  

    Online service management software with mobile app support
    ProBusinessTools service management software for streamlining processes including customer sales, scheduling, dispatchread more, inventory, recurring billing and more
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  • Astea Alliance  

    Field Service Management & Mobile Workforce Solutions
    Astea Alliance field service solutions alerts dispatchers of contractual minimum response times and helps to match,read more schedule, and dispatch technicians to jobs.
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  • Service Autopilot  

    Field service management software for SMBs
    Service Autopilot is a cloud based service management solution designed for small and medium sized lawn care, cleaningread more, snow removal, and other field services
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  • GoServicePro  

    Web-based field service management software
    GoServicePro is an online field service management software that automates tasks such as site & contact management,read more scheduling, dispatching, and service billing
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  • AyaNova  

    Services & work-order management suite with a web interface
    AyaNova is service management software that enables users to manage work orders, service history, service schedulesread more and inventory with a web-based interface
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GetApp lists the best Service Dispatch software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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What is Service Dispatch Software?

Service dispatching software is used to automate the procedure of dispatching employees, vehicles or equipment to customers. Dispatch software is geared towards the field service industry and enables service providers and service technicians to work remotely. Dispatchers use this software to enhance their ability to assign the correct employees, vehicles and services to clients and to manage the schedules and availability of their resources.

Key features of dispatch software include client and service information logging; call taking and routing; work order management and job scheduling; inventory management; job allocation and customer qualification; route planning, quoting and job estimating; and electronic signature capture.

The call taking features of service dispatch software allow you to gather pertinent information from your customer and match this with instantly available, up-to.date information on resources and availability. These business apps provide you with instant visual overviews of all service call activities and current customer sites and equipment assets.

The software keeps you abreast of service history, agent interaction history, warranty, contract coverage, RMA number and site equipment assets. This information is automatically updated and can be converted to a work order or an authorized product repair.

Scheduling tools form a key component of scheduling software. They allow you to schedule jobs by specific time slots and dates using shared calendars. You can also calculate and plan routes using integrations with common mapping tools.

Team scheduling is another common function of service dispatch software, along with the ability to track the progress of multiple jobs at once and in real-time. Many dispatch applications will also feature the ability to create invoices, proposals, and tax and income reports to send to clients.

The majority of dispatch software will hook up to a technicians mobile device, such as iPad or iPhone, allowing for instant communication and rapid dispatch. Auto-dispatch features can be set up to allocate specific job types to preferred technicians on a repeated basis, minimizing dispatchers work load.

Dispatch software will also provide reporting features that give valuable insight into the success of your dispatching efforts. These tools can be used to identify trends by measuring average time on call, service success and technician performance.

Key Features & Benefits

  • Work order creation and management
  • Schedule and availability viewing
  • Job allocation, customer qualification and skill matching
  • Route planning and journey time calculation
  • Inventory and resource management
  • Service history and client interaction history
  • Access to warranty, contract, RMA number and other service data
  • Service reports, quote creation, cost calculation and invoicing
  • Electronic signature
  • Dispatch performance reporting and insights