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Service Dispatch Software

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OptimoRoute

4.5
(117)

Route & scheduling optimization for every service industry

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OptimoRoute is a scalable, cloud-based route and schedule optimization solution for companies deploying delivery drivers and field service technicians

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ServiceBox

4.3
(98)

Service industry work management

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ServiceBox is a field service management software for service companies to manage contracts, work orders, quotes, scheduling and more. The service industry specific software was built to automate and streamline the common, day-to-day operations of service companies. The main features of ServiceBox fall under 9 key business areas: Maintenance, Scheduling, Quotes, Work Orders, Contracts, Job Sites, Invoices, Customers and Time Sheets.

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Jobber

4.6
(570)

Quoting, scheduling, & invoicing for home service businesses

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Dispatching should be this easy. Jobber helps home service businesses get organized and grow business. From the office or in the field, quote, schedule and invoice jobs; optimize routes, track & dispatch teams and much more.

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Samsara

4.3
(211)

All-in-one fleet operations management platform

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Samsara is a fleet operations management platform which helps various industries including transportation, logistics & construction streamline fleet operations with features like GPS fleet tracking, ELD compliance, routing & dispatch, documents, reporting & alerts, & more

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Salesforce Field Service

4.2
(17)

Cloud-based field service and onsite job management

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Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders & gain real-time visibility into field service operations.

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Service Fusion

4.4
(140)

Easy. Powerful. Mobile. Field service management software.

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Service Fusion helps service companies impress customers, reduce employee headaches, and get paid faster, without breaking the bank.

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ServiceTitan

4.5
(170)

#1 Management Software for Service Contractors.

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ServiceTitan is the leading business software solution for both residential and commercial field service businesses. Our powerful platform optimizes and eliminates tasks both out in the field and in the office with cloud-based responsiveness, real-time sync, and unbeatable uptimes.

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Workiz

4.7
(121)

The #1 scheduling and invoicing tool for field service pros

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With Workiz, dispatchers can grow their business by ditching antiquated business management methods such as pen and paper, Excel spreadsheets and Google Calendar. Workiz provides an easy-to-use platform which allows you to manage your scheduling, invoicing, payment processing, and much more.

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ServiceSight

4.8
(23)

Field service management software for small businesses

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ServiceSight is a service dispatch management platform specifically designed for small businesses giving you 360 degree job control accessible anywhere

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FieldPulse

4.6
(47)

All-in-one field service management solution

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Getting work teams to the job site promptly and consistently wins you business and keeps your techs focused and productive. FieldPulse is the complete and easy-to-use dispatch solution that keeps a synchronized schedule in front of your managers and crews. It's easy to handle it all with FieldPulse.

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Connecteam

4.8
(116)

Enhance employee management with the only all-in-one app

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An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce. Start for free!

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Synchroteam

4.5
(49)

Field service management software. Live support. Free trial.

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Field service management software for Service Dispatch. Features workforce tracking, assignment, calendar, job management, invoicing and map. Live support.

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RazorSync

4.3
(483)

Field Service Management Software & Mobile App

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Improve service call response times with RazorSync’s map view dispatching feature. GPS tracking allows you to help technicians get more done in less time.

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GeoNext

4.1
(54)

Making it easier out there.

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Use GPS tracking to know where the team are so you can assign tasks based on proximity to customers and send them ETAs.

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Jonas Enterprise

4.1
(136)

Contruction Software

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With over 15,000 users, Jonas Construction Software is a Job Cost, Service Management, Accounting package that brings together all business units and establishes efficiencies for your business. It is a truly integrated ERP solution for North American Contractors.

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Evron Field Service

(0)

Field service solution for automating dispatch operations

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Evron Field Service is a cloud-based platform that helps enterprises automate dispatching activities and streamline administrative operations. Professionals can track task completion through customizable checklists and generate reports on technicians’ utilization rates.

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Intuit Field Service Management

3.2
(5)

Enterprise field service management software

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Intuit Field Service Management ES is a field service management solution which offers job scheduling, invoicing, and real-time updates to deliver information to technicians & receive data from the field. Integration with QuickBooks Desktop Enterprise keeps field service and financial data in sync.

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IVO Systems

4.7
(3)

Construction software that operates how you do

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IVO Systems is a mobile-friendly and easy-to-use equipment, maintenance, and crew management solution for the heavy civil construction industry.

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SuccessWare

4.1
(71)

Business management software for the field service industry

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Successware is a business management system that helps businesses manage booking, accounting, sales, marketing, and other operations. The CRM module enables home service contractors to collect customer data including address, phone number, equipment condition, membership status, and repair history.

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SkyBoss

4.6
(21)

Cloud-based field management for the service provision trade

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SkyBoss is a back office and field-based service management solution for the scheduling, dispatch and job tracking of plumbers, electricians or HVAC technicians

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Bella FSM

3.9
(7)

Web-based field service management software

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Bella is an online field service management software offering features such as dispatching, scheduling, work order management, inventory tracking, and invoicing

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ServiceTrade

4.6
(261)

Commercial field service and customer service application.

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ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver an amazing customer experience.

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Field Force Tracker

4.3
(18)

All-in-one field service management solution

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Field Force Tracker is a field service management system with tools for managing customers & employees, scheduling, contracts, time tracking, invoicing & more

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ServiceWorks

4.1
(19)

All In One. Effortless. Accessible. Cloud Based Solution

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ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting, inventory management, point of sale (POS), and more. The software is designed to end-to-end business management for service, and delivery companies.

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AI Field Management

4.9
(47)

1 Platform: Workers, Contractors, Customers, Jobs & Assets

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Service Dispatch Platform: Manage all details of your Org: Who, What, When, Why, Where (GPS) & for How Much ($). Start @$5 per license/mo. Real Time. Global Access

Don't know which Worker or piece of Eqpmt to assign? Just ask your Digital "Sherpa Guide", it knows based on YOUR Custom Criteria

Read more about AI Field Management

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Buyers Guide

Service Dispatch

Service dispatch is one of the core functions of a field service business. It involves scheduling of field service jobs and coordination between managers and their staff in the field.

Jump to the following sections for a quick look:

What is service dispatch software?

Service dispatch software is a platform that helps field service businesses assign field staff to jobs, provide them with navigation assistance, and share task lists to be carried out while on site. It also helps field service managers track and manage assets such as equipment and spare parts.

Types of service dispatch software

To select the right dispatch solution for your field service business, you must first understand the types of service dispatch software offered. Here, we are looking at the two most common types of dispatch management solutions:

  • Stand-alone service dispatch software: This software lets you assign tasks to field service workers and provide them with a list of on-site tasks. If you only need a solution for field staff scheduling and coordination needs, you should consider this type of tool.

  • Combined work order management and dispatch management suites: In addition to field staff scheduling, these software suites let you create and manage work orders based on customer requests. If your business handles a lot of customer requests, you should focus your search on this type of service dispatch software.

Key question to ask your vendor before you buy: Will a best-of-breed service dispatch software suffice for the number of employees and customer requests I need to accommodate?

Deployment options for service dispatch software

After you’ve decided which type of service dispatch software will best fit your business needs, the next step is to choose the right deployment option. Here are the deployment options available in service dispatch software:

  • Cloud-based deployment: This option lets you access the software using a web browser or a native mobile app. Cloud-based solutions follow subscription pricing and charge on a per-month or per-user per-month pricing plan.

  • On-premise deployment: On-premise solutions are hosted on in-house servers and are accessible from the office network. On-premise solutions typically incur a one-time investment and charge on a per-user license basis. Users must also pay for software upgrades (e.g., new feature releases).

Key question to ask your vendor before you buy: Does your product offer a mobile app that field staff can use on the job site?

Common features of service dispatch software

To see the best results, it’s essential that you choose a solution with features that meet your specific needs. In this section, we’ll take a look at the common service dispatch software features that you should look for when selecting service dispatch software:

Staff scheduling. Lets you assign field staff to customer jobs based on their availability and skill set. Field staff can also access their service requests and get notifications about changes in their schedule.

Staff scheduling

Job scheduling in Field Force Tracker

Mobile access. Lets your field service staff access customer requests and a list of tasks that need to be handled at the job site. Since field service staff are the primary users of this software, this is a must-have feature in service dispatch software.

Upkeep

Menu of features offered in UpKeep's mobile app 

Job tracking. Provides field service managers with real-time statuses of completed, in-progress, and pending jobs. It also helps managers update schedules to account for emergencies, urgent request, and employee time off.

Job Tracking

Invoicing in ServiceM8

Key question to ask your vendor before you buy: Does your product include features relevant to my dispatching needs?

*Note: The applications shown here are examples to show a feature in context and are not intended as endorsements or recommendations.

Important service dispatch software integrations

To make the best use of a service dispatch management solution, select a product that integrates with the other apps you’re already using. Integration enables real-time data flow between applications, eliminating manual data transfer.

Following are some integrations you should look for when selecting a service dispatch solution:

  • Work order management software. Allows you to manage scheduling directly from within your work order software. It also allows you to update work orders in real time as soon as a technician completes the service request.

  • Payment processing software. Enables you to collect payments and email invoices at the job site itself. Some common payment integrations are Stripe and PayPal.

  • Call center management solutions. Allows you to create a service dispatch task as soon as an agent receives a customer request via phone or email. You should look for this integration if your field service business uses call center software for managing customer requests.

  • Accounting software. Updates accounts payable and receivable entries as soon as a business transaction is complete.

Key question to ask your vendor before you buy: Does your product integrate with the software solutions used in my business?

Advanced service dispatch software configurations

Once you understand the common features and most useful integrations, the next step is to learn about any advanced features offered.

Assess the relevance of these features to your business and then select service dispatch software that includes those that are most relevant. For instance, if your business carries out email campaigns, look for a tool with customer management features that will help you personalize campaigns using customer data and interaction histories.

Here are some of the advanced features that you should consider while selecting a service dispatch solution:

  • Customer management. Record and save customer details such as name, contact info, and location. Use this information to autofill fields in customer request forms, documents, and invoices.

  • GPS tracking. Track real-time location of field service staff and provide them with navigation assistance to find customer locations.

  • Billing and invoicing. Generate paper or online bills and invoices as soon as a transaction is complete.

  • Service history tracking. Track the service history and activity of each customer and field service agent.

  • Reporting. Prepare reports on different service parameters. Examples include average time-to-reach and first-time fix rate reports.

Key question to ask your vendor before you buy: How many of the advanced features relevant to my business does your product include?

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