Service Dispatch Software

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  • BlueFolder    2

    Online software for your Service Business
    BlueFolder is a Service Dispatch solution with work order mgmt, scheduling, billing, customer portal, and asset trackingread more. FREE TRIAL month-to-month subscription
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  • mHelpDesk    39

    Win more jobs and grow your business with mHelpDesk!
    Use mHelpDesk to create and edit schedules for your field technicians. Field staff can access work orders and schedulesread more in the field from their mobile devices.
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  • ZenMaid    2

    Scheduling software for maid services
    ZenMaid is the first and only marketing and scheduling automation software for maid services. We help over 100 ownersread more every day to organize, run and grow.
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  • IFS Field Service Management  

    Field service management software
    IFS Field Service Management is an on premise and web-based software that enables organizations to automate and manageread more their field services
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  • FieldOne  

    Field Service Management solution
    FieldOne is a Field Service Management platform. With scheduling, routing, automation, CRM & reporting tools, FieldOneread more streamlines operations workflow.
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  • Vonigo  

    Cloud based business management software solution
    Vonigo is an online business management software that provides tools for customer management, work order managementread more, payment processing and reporting
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  • GoServicePro  

    Web-based field service management software
    GoServicePro is an online field service management software that automates tasks such as site & contact management,read more scheduling, dispatching, and service billing
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  • Bella FSM  

    Web-based field service management software
    Bella is an online field service management software offering features such as dispatching, scheduling, work order managementread more, inventory tracking, and invoicing
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  • Verizon Networkfleet  

    Fleet management software by Verizon
    Verizon Networkfleet is an online Fleet Management software for companies of all sizes that require on site fleetread more deployment
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  • Smart Service  

    QuickBooks scheduling
    Smart Service is a scheduling and task management integration software for QuickBooks that allows you to manage yourread more workflows in the office and on the go. Smart Service lets you schedule jobs and tasks for groups and individual employees which in turn can be assessed based on success and time management. Smart Service comes with drag and drop functionalities and the entire platform is available for iPhone, iPod Touch and iPad.
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  • PENTA  

    Construction ERP Software
    Penta Technologies develops construction software that helps engineering, construction and service enterprises improveread more business performance. Going beyond traditional construction industry ERP software, PENTA also incorporates enterprise-wide document, content and business process management capabilities. From integrated Multi‐Company Construction Accounting, Project Management, Field Service, Labor and Equipment, to Analytics, Document Imaging, Workflow and Mobile Field software, we help ensure that engineering and construction firms’ best practices are leveraged more consistently across their organizations proactively, in order to help them do what they do – even better.
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  • Astea Alliance  

    Field Service Management & Mobile Workforce Solutions
    Astea Alliance field service solutions alerts dispatchers of contractual minimum response times and helps to match,read more schedule, and dispatch technicians to jobs.
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  • Digital Waybill  

    Web-based courier and transportation software
    Digital Waybill is an online courier management software that caters to enterprises such as courier companies, deliveryread more firms, or large truck companies
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  • dESCO ESC  

    Service management software for SMBs
    dESCO ESC is a service management software for small & medium sized businesses to manage customers, work and finances
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  • SME Complete  

    A complete service management solution for SMBs
    SME Complete is a cloud-based solution designed to help service companies manage customers, maintenance, inventory andread more staff schedules
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  • HorizonWeb  

    Mobile-friendly transportation and fleet management software
    Complete operations and fleet management solution featuring dispatching and scheduling, mobile communication, quickread more billing and settlements
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  • Wintac    120

    The All-In-One Software for Service Contractors
    Wintac offers drag & drop, color-coded dispatching with daily, weekly and monthly views, job & service tracking, workread more history tracking, job costing and more.
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  • Kickserv    12

    Field Service Management online CRM
    Use Kickserv to dispatch service technicians to jobs. Manage all of your scheduled jobs, appointments, employees andread more resources from a shared calendar.
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  • GeoOp    15

    Field Service Management made easy for Trades and Services.
    Jobs update live as they progress. From travelling to site, in progress or on hold. Have complete visibility of allread more your jobs at a glance.
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  • Synchroteam    6

    Multi-featured Mobile Field Service Management solution
    Synchroteam's live planner tool helps to attribute individual jobs & multi-technician jobs to field staff, sharing inforead more with all team members in real time.
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  • Field Harmony    6

    Field service management software
    Use Field Harmony's multi-resource calendar to view technician availability and scheduled jobs and dispatch availableread more technicians to the relevant jobs.
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  • SWAG Client    4

    On-demand tech support at your fingertips
    SWAG Client provides on-demand technical support to businesses in need of support services. We can even help you findread more a full time employee.
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  • Loc8    6

    Full spectrum field service for asset maintenance and job management
    Use Loc8.com to centralize your service book, raise jobs from customer requests, dispatch work orders, and scheduleread more planned maintenance jobs & inspections.
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  • ServiceM8    4

    We're for small business
    ServiceM8's dispatch board shows staff locations on a map to help make better dispatch decisions. Drag jobs to staffread more members, set up job queues, and more.
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  • FieldAware    2

    Field Service Management Software
    FieldAware scheduling & dispatch tools keep technicians up-to-date on new jobs & job changes, help dispatchers assignread more jobs, and managers analyze performance.
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GetApp lists the best Service Dispatch software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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What is Service Dispatch Software?

Service dispatching software is used to automate the procedure of dispatching employees, vehicles or equipment to customers. Dispatch software is geared towards the field service industry and enables service providers and service technicians to work remotely. Dispatchers use this software to enhance their ability to assign the correct employees, vehicles and services to clients and to manage the schedules and availability of their resources.

Key features of dispatch software include client and service information logging; call taking and routing; work order management and job scheduling; inventory management; job allocation and customer qualification; route planning, quoting and job estimating; and electronic signature capture.

The call taking features of service dispatch software allow you to gather pertinent information from your customer and match this with instantly available, up-to.date information on resources and availability. These business apps provide you with instant visual overviews of all service call activities and current customer sites and equipment assets.

The software keeps you abreast of service history, agent interaction history, warranty, contract coverage, RMA number and site equipment assets. This information is automatically updated and can be converted to a work order or an authorized product repair.

Scheduling tools form a key component of scheduling software. They allow you to schedule jobs by specific time slots and dates using shared calendars. You can also calculate and plan routes using integrations with common mapping tools.

Team scheduling is another common function of service dispatch software, along with the ability to track the progress of multiple jobs at once and in real-time. Many dispatch applications will also feature the ability to create invoices, proposals, and tax and income reports to send to clients.

The majority of dispatch software will hook up to a technicians mobile device, such as iPad or iPhone, allowing for instant communication and rapid dispatch. Auto-dispatch features can be set up to allocate specific job types to preferred technicians on a repeated basis, minimizing dispatchers work load.

Dispatch software will also provide reporting features that give valuable insight into the success of your dispatching efforts. These tools can be used to identify trends by measuring average time on call, service success and technician performance.

Key Features & Benefits

  • Work order creation and management
  • Schedule and availability viewing
  • Job allocation, customer qualification and skill matching
  • Route planning and journey time calculation
  • Inventory and resource management
  • Service history and client interaction history
  • Access to warranty, contract, RMA number and other service data
  • Service reports, quote creation, cost calculation and invoicing
  • Electronic signature
  • Dispatch performance reporting and insights