Service Dispatch Software

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  • Fleetmatics WORK     2

    Field service management software for SMBs
    Dispatchers can use Fleetmatics WORK to assign, share and update work order details, such as driving directions and new jobs, with technicians in the field. read more
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  • Fleetmatics Reveal   

    Fleet tracking intelligence
    Power a smarter fleet and run a stronger business with our vehicle tracking solutions. read more
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  • GPS Insight   

    GPS tracking software for fleet-based businesses
    A customizable GPS tracking and management software for fleet-based businesses that integrates with high quality GPS hardware for real-time data read more
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  • IFS Field Service Management   

    Field service management software
    IFS Field Service Management is an on premise and web-based software that enables organizations to automate and manage their field services read more
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  • Teletrac Navman DIRECTOR   

    GPS fleet tracking and automation software
    Teletrac Navman DIRECTOR is a GPS vehicle tracking software which helps businesses monitor the position and operations of the vehicles in their fleet. read more
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  • Verizon Networkfleet   

    Fleet management software by Verizon
    Verizon Networkfleet is an online Fleet Management software for companies of all sizes that require on site fleet deployment read more
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  • littlefleets     3

    Dispatch and workforce management software
    Dispatch employees, see the status of all jobs and employees live, track on live map, work orders and invoices, upload pictures and docs, time and travel report read more
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  • Wintac     122

    The All-In-One Software for Service Contractors
    Wintac offers drag & drop, color-coded dispatching with daily, weekly and monthly views, job & service tracking, work history tracking, job costing and more. read more
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  • Kickserv     11

    Field Service Management online CRM
    Use Kickserv to dispatch service technicians to jobs. Manage all of your scheduled jobs, appointments, employees and resources from a shared calendar. read more
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  • Synchroteam     7

    Multi-featured Mobile Field Service Management solution
    Synchroteam's live planner tool helps to attribute individual jobs & multi-technician jobs to field staff, sharing info with all team members in real time. read more
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  • ServiceTrade   

    Scheduling & customer engagement for field service providers
    ServiceTrade is a cloud solution for field service providers to manage operations, drive customer engagement and increase technician & administrative efficiency read more
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  • Bella FSM   

    Web-based field service management software
    Bella is an online field service management software offering features such as dispatching, scheduling, work order management, inventory tracking, and invoicing read more
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  • Smart Service     1

    QuickBooks scheduling
    Smart Service is a scheduling and task management integration software for QuickBooks that allows you to manage your workflows in the office and on the go. Smart Service lets you schedule jobs and tasks for groups and individual employees which in turn can be assessed based on success and time management. read more Smart Service comes with drag and drop functionalities and the entire platform is available for iPhone, iPod Touch and iPad.
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  • Jonas      1

    Contruction Software
    With over 15,000 users, Jonas Construction Software is a Job Cost, Service Management, Accounting package that brings together all business units and establishes efficiencies for your business. It is a truly integrated ERP solution for North American Contractors. read more
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  • GSMtasks   

    Delivery & mobile fleet management with route optimization
    GSMtasks is a mobile-optimized solution that helps efficiently manage and analyze any organization's mobile workforce read more
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  • PENTA   

    Construction ERP Software
    Penta Technologies develops construction software that helps engineering, construction and service enterprises improve business performance. Going beyond traditional construction industry ERP software, PENTA also incorporates enterprise-wide document, content and business process management capabilities. read more From integrated Multi‐Company Construction Accounting, Project Management, Field Service, Labor and Equipment, to Analytics, Document Imaging, Workflow and Mobile Field software, we help ensure that engineering and construction firms’ best practices are leveraged more consistently across their organizations proactively, in order to help them do what they do – even better.
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  • ProBusinessTools   

    Online service management software with mobile app support
    ProBusinessTools service management software for streamlining processes including customer sales, scheduling, dispatch, inventory, recurring billing and more read more
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  • Astea Alliance   

    Field Service Management & Mobile Workforce Solutions
    Astea Alliance field service solutions alerts dispatchers of contractual minimum response times and helps to match, schedule, and dispatch technicians to jobs. read more
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  • Service Autopilot   

    Field service management software for SMBs
    Service Autopilot is a cloud based service management solution designed for small and medium sized lawn care, cleaning, snow removal, and other field services read more
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  • GoServicePro   

    Web-based field service management software
    GoServicePro is an online field service management software that automates tasks such as site & contact management, scheduling, dispatching, and service billing read more
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  • Vonigo   

    Cloud based business management software solution
    Vonigo is an online business management software that provides tools for customer management, work order management, payment processing and reporting read more
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  • AyaNova   

    Services & work-order management suite with a web interface
    AyaNova is service management software that enables users to manage work orders, service history, service schedules and inventory with a web-based interface  read more
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  • Loc8    5

    Full spectrum field service for asset maintenance and job management
    Use Loc8.com to centralize your service book, raise jobs from customer requests, dispatch work orders, and schedule planned maintenance jobs & inspections. read more
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  • ZenMaid    2

    Scheduling software for maid services
    ZenMaid is the first and only marketing and scheduling automation software for maid services. We help over 100 owners every day to organize, run and grow. read more
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  • NetDispatcher  

    Automating your Business for more sales and efficiencies.
    Field service management and office automation software for home improvement businesses See how office automation and field service management and streamline your business. You’re known for quality workmanship in your community. Your customer service has earned a lot of word of mouth and repeat business. read more But that admin work — if only you could automate it all away… NetDispatcher is your answer to reducing filing cabinets worth of paperwork. Now you can connect your entire office and field staff electronically to ALL of your business information. Simple and Easy to Use Field Service Platform. Once you’ve tried field service management software, you’ll never want to go back to pen and paper again. Schedule a live demonstration with one of our qualified sales agents to see the power of office automation and field service management. Connect schedules between the office and field staff: records can be accessed with any mobile
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GetApp lists the best Service Dispatch software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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What is Service Dispatch Software?

Service dispatching software is used to automate the procedure of dispatching employees, vehicles or equipment to customers. Dispatch software is geared towards the field service industry and enables service providers and service technicians to work remotely. Dispatchers use this software to enhance their ability to assign the correct employees, vehicles and services to clients and to manage the schedules and availability of their resources.

Key features of dispatch software include client and service information logging; call taking and routing; work order management and job scheduling; inventory management; job allocation and customer qualification; route planning, quoting and job estimating; and electronic signature capture.

The call taking features of service dispatch software allow you to gather pertinent information from your customer and match this with instantly available, up-to.date information on resources and availability. These business apps provide you with instant visual overviews of all service call activities and current customer sites and equipment assets.

The software keeps you abreast of service history, agent interaction history, warranty, contract coverage, RMA number and site equipment assets. This information is automatically updated and can be converted to a work order or an authorized product repair.

Scheduling tools form a key component of scheduling software. They allow you to schedule jobs by specific time slots and dates using shared calendars. You can also calculate and plan routes using integrations with common mapping tools.

Team scheduling is another common function of service dispatch software, along with the ability to track the progress of multiple jobs at once and in real-time. Many dispatch applications will also feature the ability to create invoices, proposals, and tax and income reports to send to clients.

The majority of dispatch software will hook up to a technicians mobile device, such as iPad or iPhone, allowing for instant communication and rapid dispatch. Auto-dispatch features can be set up to allocate specific job types to preferred technicians on a repeated basis, minimizing dispatchers work load.

Dispatch software will also provide reporting features that give valuable insight into the success of your dispatching efforts. These tools can be used to identify trends by measuring average time on call, service success and technician performance.

Key Features & Benefits

  • Work order creation and management
  • Schedule and availability viewing
  • Job allocation, customer qualification and skill matching
  • Route planning and journey time calculation
  • Inventory and resource management
  • Service history and client interaction history
  • Access to warranty, contract, RMA number and other service data
  • Service reports, quote creation, cost calculation and invoicing
  • Electronic signature
  • Dispatch performance reporting and insights