Service Dispatch Software

Best Comparison List of Vendor Applications & Tools
  • Kickserv    11

    Field Service Management online CRM
    Use Kickserv to dispatch service technicians to jobs. Manage all of your scheduled jobs, appointments, employees and resources from ...
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  • Jobber    38

    Software for Mobile Service Businesses
    With Jobber's intuitive map interface and intelligent location-based routing, it's easy to assign jobs and tasks to your teams in ...
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  • Wintac    120

    The All-In-One Software for Service Contractors
    Wintac offers drag & drop, color-coded dispatching with daily, weekly and monthly views, job & service tracking, work history ...
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  • GeoOp    13

    Job Management made easy for Trades and Services
    Jobs update live as they progress. From travelling to site, in progress or on hold. Have complete visibility of all your jobs at a ...
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  • Synchroteam    5

    Field Service Management - FSM
    Synchroteam's live planner tool helps to attribute individual jobs & multi-technician jobs to field staff, sharing info with all ...
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  • mHelpDesk    39

    Win more jobs and grow your business with mHelpDesk!
    Use mHelpDesk to create and edit schedules for your field technicians. Field staff can access work orders and schedules in the field ...
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  • Field Harmony    6

    Field service management software
    Use Field Harmony's multi-resource calendar to view technician availability and scheduled jobs and dispatch available technicians to ...
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  • SWAG Client    4

    On-demand tech support at your fingertips
    SWAG Client provides on-demand technical support to businesses in need of support services. We can even help you find a full time ...
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  • Loc8.com    6

    Full spectrum field service for asset maintenance and job management
    Use Loc8.com to centralize your service book, raise jobs from customer requests, dispatch work orders, and schedule planned ...
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  • RazorSync    3

    Manage, Schedule, Dispatch, Invoice. Streamline Your Service Business.
    Use RazorSync's dispatching tool to view customers & team members on a map, assign resources, send scheduling notifications, and ...
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  • FieldAware    2

    Field Service Management Software
    FieldAware scheduling & dispatch tools keep technicians up-to-date on new jobs & job changes, help dispatchers assign jobs, and ...
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  • ZenMaid    2

    Scheduling software for maid services
    ZenMaid is the first and only marketing and scheduling automation software for maid services. We help over 100 owners every day to ...
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  • Easyf6    3

    We will make your service company more profitable. Guaranteed !
    Easyf6 offers service companies real-time team schedules & activity alerts, live map views, and access to job details & driving ...
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  • ServiceM8    2

    We're for small business
    ServiceM8's dispatch board shows staff locations on a map to help make better dispatch decisions. Drag jobs to staff members, set up ...
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  • FieldEZ    1

    Scheduling, Dispatch, Invoicing, Attendance and more!
    FieldEZ lets you access technician availability on a calendar and assign them tasks, send announcements & notifications, track staff ...
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  • FieldService360    1

    #1 Field Service Solution Built 100% on Salesforce Platform
    FieldService360's drag & drop Dispatch Console gives you full visibility into Work Orders and resource availability with integration ...
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  • FieldLocate    1

    Field Service Management Software
    FieldLocate offers a Dispatch Board to locate personnel & customers, see technician schedules & pending jobs, assign jobs ...
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  • Oracle Field Service Cloud  

    Field Service Management Software Solutions
    Oracle Field Service Cloud Service customizes & optimizes field operations through tools to manage capacity, routing, smart location,...
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  • Fleetmatics WORK  

    Field service management software for SMBs
    Dispatchers can use Fleetmatics WORK to assign, share and update work order details, such as driving directions and new jobs, with ...
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  • NetServiceBooks  

    Enterprise service accounting software for HVAC businesses
    NetServiceBooks, designed for HVAC companies, combines a schedule board, work order & contract order management, with accounting, ...
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  • ServiceMax  

    Imagine Flawless Field Service
    ServiceMax helps to manage work orders with flexible scheduling options such as self scheduling, interactive scheduling or fully ...
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  • vWork  

    Mobile Workforce Management
    vWork uses real-time scheduling tools & a worker location map to allocate jobs & dispatch workers. Update workers with in app ...
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  • Younility  

    Scheduling and time tracking made simple
    Younility is a field service communication software that gives real-time visibility into the location of your employees in order to ...
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  • Call of Service  

    Field service management software
    Call of Service is a cloud based field service management software for small to medium sized businesses
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  • Sygic FleetWork  

    Manage your entire mobile workforce
    Sygic FleetWork is a fleet and workforce management tool that lets you dispatch jobs & itineraries to your workers’ phones based on ...
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GetApp lists the best Service Dispatch software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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What is Service Dispatch Software?

Service dispatching software is used to automate the procedure of dispatching employees, vehicles or equipment to customers. Dispatch software is geared towards the field service industry and enables service providers and service technicians to work remotely. Dispatchers use this software to enhance their ability to assign the correct employees, vehicles and services to clients and to manage the schedules and availability of their resources.

Key features of dispatch software include client and service information logging; call taking and routing; work order management and job scheduling; inventory management; job allocation and customer qualification; route planning, quoting and job estimating; and electronic signature capture.

The call taking features of service dispatch software allow you to gather pertinent information from your customer and match this with instantly available, up-to.date information on resources and availability. These business apps provide you with instant visual overviews of all service call activities and current customer sites and equipment assets.

The software keeps you abreast of service history, agent interaction history, warranty, contract coverage, RMA number and site equipment assets. This information is automatically updated and can be converted to a work order or an authorized product repair.

Scheduling tools form a key component of scheduling software. They allow you to schedule jobs by specific time slots and dates using shared calendars. You can also calculate and plan routes using integrations with common mapping tools.

Team scheduling is another common function of service dispatch software, along with the ability to track the progress of multiple jobs at once and in real-time. Many dispatch applications will also feature the ability to create invoices, proposals, and tax and income reports to send to clients.

The majority of dispatch software will hook up to a technicians mobile device, such as iPad or iPhone, allowing for instant communication and rapid dispatch. Auto-dispatch features can be set up to allocate specific job types to preferred technicians on a repeated basis, minimizing dispatchers work load.

Dispatch software will also provide reporting features that give valuable insight into the success of your dispatching efforts. These tools can be used to identify trends by measuring average time on call, service success and technician performance.

Key Features & Benefits

  • Work order creation and management
  • Schedule and availability viewing
  • Job allocation, customer qualification and skill matching
  • Route planning and journey time calculation
  • Inventory and resource management
  • Service history and client interaction history
  • Access to warranty, contract, RMA number and other service data
  • Service reports, quote creation, cost calculation and invoicing
  • Electronic signature
  • Dispatch performance reporting and insights