Service Dispatch Software

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Here’s our list of apps for Service Dispatch software.

Service dispatch software is technology that helps field service businesses assign jobs, provide navigation assistance, and share task lists to be carried out while on site.

Common features include:
  • Staff scheduling
  • Mobile access
  • Job tracking
Common features include:
  • Staff scheduling
  • Mobile access
  • Job tracking

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108 apps

Jobber   

550
Quoting, scheduling, & invoicing for home service businesses
Jobber is a cloud-based field service management solution that enables small and medium sized businesses to manage scheduling, invoicing, clients, quotes & more. Read more about Jobber
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Quoting, scheduling, & invoicing for home service businesses
Jobber is a cloud-based field service management solution that enables small and medium sized businesses to manage scheduling, invoicing, clients, quotes & more. Read more about Jobber
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Salesforce Service Cloud   

458
Customer Service & Field Service Management Solutions
Improve first-visit resolution with a complete field service solution for dispatchers, mobile workers, and managers. Deliver AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more — with or without internet. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Improve first-visit resolution with a complete field service solution for dispatchers, mobile workers, and managers. Deliver AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more — with or without internet. Read more about Salesforce Service Cloud
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FieldPulse   

27
All-in-one field service management solution
Getting work teams to the job site promptly and consistently wins you business and keeps your techs focused and productive. FieldPulse is the complete and easy-to-use dispatch solution that keeps a synchronized schedule in front of your managers and crews. Read more about FieldPulse It's easy to handle it all with FieldPulse.
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All-in-one field service management solution
Getting work teams to the job site promptly and consistently wins you business and keeps your techs focused and productive. FieldPulse is the complete and easy-to-use dispatch solution that keeps a synchronized schedule in front of your managers and crews. Read more about FieldPulse It's easy to handle it all with FieldPulse.
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Service Fusion   

126
Easy. Powerful. Mobile. Field service management software.
Service Fusion helps service companies impress customers, reduce employee headaches, and get paid faster, without breaking the bank. Read more about Service Fusion
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Easy. Powerful. Mobile. Field service management software.
Service Fusion helps service companies impress customers, reduce employee headaches, and get paid faster, without breaking the bank. Read more about Service Fusion
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Workiz   

66
The #1 scheduling and invoicing tool for field service pros
With Workiz, dispatchers can grow their business by ditching antiquated business management methods such as pen and paper, Excel spreadsheets and Google Calendar. Workiz provides an easy-to-use platform which allows you to manage your scheduling, invoicing, payment processing, and much more. Read more about Workiz
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The #1 scheduling and invoicing tool for field service pros
With Workiz, dispatchers can grow their business by ditching antiquated business management methods such as pen and paper, Excel spreadsheets and Google Calendar. Workiz provides an easy-to-use platform which allows you to manage your scheduling, invoicing, payment processing, and much more. Read more about Workiz
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TrackTik   

74
Security Workforce Management Software
https://www.tracktik.com/mobile-suite/service-dispatch/ Read more about TrackTik
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Security Workforce Management Software
https://www.tracktik.com/mobile-suite/service-dispatch/ Read more about TrackTik
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RazorSync   

440
Field Service Management Software & Mobile App
Improve service call response times with RazorSync’s map view dispatching feature. GPS tracking allows you to help technicians get more done in less time. Read more about RazorSync
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Field Service Management Software & Mobile App
Improve service call response times with RazorSync’s map view dispatching feature. GPS tracking allows you to help technicians get more done in less time. Read more about RazorSync
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Synchroteam   

47
Field service management software. Live support. Free trial.
Field service management software for Service Dispatch. Features workforce tracking, assignment, calendar, job management, invoicing and map. Live support. Read more about Synchroteam
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Field service management software. Live support. Free trial.
Field service management software for Service Dispatch. Features workforce tracking, assignment, calendar, job management, invoicing and map. Live support. Read more about Synchroteam
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Jonas   

133
Contruction Software
With over 15,000 users, Jonas Construction Software is a Job Cost, Service Management, Accounting package that brings together all business units and establishes efficiencies for your business. It is a truly integrated ERP solution for North American Contractors. Read more about Jonas
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Contruction Software
With over 15,000 users, Jonas Construction Software is a Job Cost, Service Management, Accounting package that brings together all business units and establishes efficiencies for your business. It is a truly integrated ERP solution for North American Contractors. Read more about Jonas
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Evron Field Service   

0
Field service solution for automating dispatch operations
Evron Field Service is a cloud-based platform that helps enterprises automate dispatching activities and streamline administrative operations. Professionals can track task completion through customizable checklists and generate reports on technicians’ utilization rates. Read more about Evron Field Service
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Field service solution for automating dispatch operations
Evron Field Service is a cloud-based platform that helps enterprises automate dispatching activities and streamline administrative operations. Professionals can track task completion through customizable checklists and generate reports on technicians’ utilization rates. Read more about Evron Field Service
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ServiceBox   

67
Service industry work management
ServiceBox is a field service management software for service companies to manage contracts, work orders, quotes, scheduling and more. The service industry specific software was built to automate and streamline the common, day-to-day operations of service companies. Read more about ServiceBox The main features of ServiceBox fall under 9 key business areas: Maintenance, Scheduling, Quotes, Work Orders, Contracts, Job Sites, Invoices, Customers and Time Sheets.
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Service industry work management
ServiceBox is a field service management software for service companies to manage contracts, work orders, quotes, scheduling and more. The service industry specific software was built to automate and streamline the common, day-to-day operations of service companies. Read more about ServiceBox The main features of ServiceBox fall under 9 key business areas: Maintenance, Scheduling, Quotes, Work Orders, Contracts, Job Sites, Invoices, Customers and Time Sheets.
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SkyBoss   

21
Cloud-based field management for the service provision trade
SkyBoss is a back office and field-based service management solution for the scheduling, dispatch and job tracking of plumbers, electricians or HVAC technicians. Read more about SkyBoss
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Cloud-based field management for the service provision trade
SkyBoss is a back office and field-based service management solution for the scheduling, dispatch and job tracking of plumbers, electricians or HVAC technicians. Read more about SkyBoss
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Bella FSM   

7
Web-based field service management software
Bella is an online field service management software offering features such as dispatching, scheduling, work order management, inventory tracking, and invoicing. Read more about Bella FSM
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Web-based field service management software
Bella is an online field service management software offering features such as dispatching, scheduling, work order management, inventory tracking, and invoicing. Read more about Bella FSM
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Field Force Tracker   

18
All-in-one field service management solution
Field Force Tracker is a field service management system with tools for managing customers & employees, scheduling, contracts, time tracking, invoicing & more. Read more about Field Force Tracker
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All-in-one field service management solution
Field Force Tracker is a field service management system with tools for managing customers & employees, scheduling, contracts, time tracking, invoicing & more. Read more about Field Force Tracker
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PENTA   

33
Construction ERP Software
Penta Technologies develops construction software that helps engineering, construction and service enterprises improve business performance. Going beyond traditional construction industry ERP software, PENTA also incorporates enterprise-wide document, content and business process management capabilities. Read more about PENTA From integrated Multi‐Company Construction Accounting, Project Management, Field Service, Labor and Equipment, to Analytics, Document Imaging, Workflow and Mobile Field software, we help ensure that engineering and construction firms’ best practices are leveraged more consistently across their organizations proactively, in order to help them do what they do – even better.
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Construction ERP Software
Penta Technologies develops construction software that helps engineering, construction and service enterprises improve business performance. Going beyond traditional construction industry ERP software, PENTA also incorporates enterprise-wide document, content and business process management capabilities. Read more about PENTA From integrated Multi‐Company Construction Accounting, Project Management, Field Service, Labor and Equipment, to Analytics, Document Imaging, Workflow and Mobile Field software, we help ensure that engineering and construction firms’ best practices are leveraged more consistently across their organizations proactively, in order to help them do what they do – even better.
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REDLIST   

13
Production planning and field asset management solution
REDLIST is a cloud-based CMMS, production planning and asset management solution for small to large firms, which helps track and manage assets through custom forms, maintenance and production tools. Features include smart inspections, forecasting, safety management, planning, and data analysis. Read more about REDLIST
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Production planning and field asset management solution
REDLIST is a cloud-based CMMS, production planning and asset management solution for small to large firms, which helps track and manage assets through custom forms, maintenance and production tools. Features include smart inspections, forecasting, safety management, planning, and data analysis. Read more about REDLIST
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Mobile Resource Manager   

5
Real-time field service resource management
Mobile Resource Manager is a real-time field service resource management solution covering scheduling & dispatching, contract management, work orders, and more. Read more about Mobile Resource Manager
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Real-time field service resource management
Mobile Resource Manager is a real-time field service resource management solution covering scheduling & dispatching, contract management, work orders, and more. Read more about Mobile Resource Manager
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ServiceTrade Commercial   

247
Commercial field service and customer service application.
ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver an amazing customer experience. Read more about ServiceTrade Commercial
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Commercial field service and customer service application.
ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver an amazing customer experience. Read more about ServiceTrade Commercial
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OnCall IQ   

0
Employee scheduling software for service-based teams
OnCall IQ is a cloud-based software that helps field employees in service-based industries create on-call schedules and share them with team members. Administrators can account for weekdays, weekends, and business holidays when creating custom employee schedules. Read more about OnCall IQ
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Employee scheduling software for service-based teams
OnCall IQ is a cloud-based software that helps field employees in service-based industries create on-call schedules and share them with team members. Administrators can account for weekdays, weekends, and business holidays when creating custom employee schedules. Read more about OnCall IQ
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ServiceTitan   

153
#1 Management Software for Service Contractors.
ServiceTitan is the leading business software solution for both residential and commercial field service businesses. Our powerful platform optimizes and eliminates tasks both out in the field and in the office with cloud-based responsiveness, real-time sync, and unbeatable uptimes. Read more about ServiceTitan
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#1 Management Software for Service Contractors.
ServiceTitan is the leading business software solution for both residential and commercial field service businesses. Our powerful platform optimizes and eliminates tasks both out in the field and in the office with cloud-based responsiveness, real-time sync, and unbeatable uptimes. Read more about ServiceTitan
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Teletrac Navman DIRECTOR   

36
GPS fleet tracking and automation software
Teletrac Navman DIRECTOR is a GPS vehicle tracking software which helps businesses monitor the position and operations of the vehicles in their fleet. Read more about Teletrac Navman DIRECTOR
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GPS fleet tracking and automation software
Teletrac Navman DIRECTOR is a GPS vehicle tracking software which helps businesses monitor the position and operations of the vehicles in their fleet. Read more about Teletrac Navman DIRECTOR
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Commusoft   

126
All-in-one business software for field service companies
Our all-in-one management software allows you to take control of your customer data, technician schedules, and business communications to maximise profitability. Read more about Commusoft
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All-in-one business software for field service companies
Our all-in-one management software allows you to take control of your customer data, technician schedules, and business communications to maximise profitability. Read more about Commusoft
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GeoOp   

49
Making it easier out there.
Use GPS tracking to know where the team are so you can assign tasks based on proximity to customers and send them ETAs. Read more about GeoOp
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Making it easier out there.
Use GPS tracking to know where the team are so you can assign tasks based on proximity to customers and send them ETAs. Read more about GeoOp
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Fieldmagic   

10
Field Service Management, Maintenance Management & CRM
Fieldmagic is a complete and mobile field service platform designed for fire services, electrical, plumbing, security & maintenance, and HVAC industries. Read more about Fieldmagic
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Field Service Management, Maintenance Management & CRM
Fieldmagic is a complete and mobile field service platform designed for fire services, electrical, plumbing, security & maintenance, and HVAC industries. Read more about Fieldmagic
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Formotus   

16
Mobile form business apps & form builder
Formotus is a mobile form app & form builder for creating rich mobile form apps for requirements such as quality assurance, inspections, audits, compliance & safety. The cloud-based system offers tools for building, managing, & deploying forms & connects with third party apps for data integration. Read more about Formotus
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Mobile form business apps & form builder
Formotus is a mobile form app & form builder for creating rich mobile form apps for requirements such as quality assurance, inspections, audits, compliance & safety. The cloud-based system offers tools for building, managing, & deploying forms & connects with third party apps for data integration. Read more about Formotus
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Service Dispatch Software Buyers Guide

Service dispatch is one of the core functions of a field service business. It involves scheduling of field service jobs and coordination between managers and their staff in the field.

Jump to the following sections for a quick look:

What is service dispatch software?

Service dispatch software is a platform that helps field service businesses assign field staff to jobs, provide them with navigation assistance, and share task lists to be carried out while on site. It also helps field service managers track and manage assets such as equipment and spare parts.

Types of service dispatch software

To select the right dispatch solution for your field service business, you must first understand the types of service dispatch software offered. Here, we are looking at the two most common types of dispatch management solutions:

  • Stand-alone service dispatch software: This software lets you assign tasks to field service workers and provide them with a list of on-site tasks. If you only need a solution for field staff scheduling and coordination needs, you should consider this type of tool.
  • Combined work order management and dispatch management suites: In addition to field staff scheduling, these software suites let you create and manage work orders based on customer requests. If your business handles a lot of customer requests, you should focus your search on this type of service dispatch software.

Key question to ask your vendor before you buy: Will a best-of-breed service dispatch software suffice for the number of employees and customer requests I need to accommodate?

Deployment options for service dispatch software

After you’ve decided which type of service dispatch software will best fit your business needs, the next step is to choose the right deployment option. Here are the deployment options available in service dispatch software:

  • Cloud-based deployment: This option lets you access the software using a web browser or a native mobile app. Cloud-based solutions follow subscription pricing and charge on a per-month or per-user per-month pricing plan.
  • On-premise deployment: On-premise solutions are hosted on in-house servers and are accessible from the office network. On-premise solutions typically incur a one-time investment and charge on a per-user license basis. Users must also pay for software upgrades (e.g., new feature releases).

Key question to ask your vendor before you buy: Does your product offer a mobile app that field staff can use on the job site?

Common features of service dispatch software

To see the best results, it’s essential that you choose a solution with features that meet your specific needs. In this section, we’ll take a look at the common service dispatch software features that you should look for when selecting service dispatch software:

Staff scheduling. Lets you assign field staff to customer jobs based on their availability and skill set. Field staff can also access their service requests and get notifications about changes in their schedule.Work order management in mHelpDesk

Job scheduling in Field Force Tracker

Mobile access. Lets your field service staff access customer requests and a list of tasks that need to be handled at the job site. Since field service staff are the primary users of this software, this is a must-have feature in service dispatch software.Work order management in mHelpDesk

Menu of features offered in UpKeep 's mobile app

Job tracking. Provides field service managers with real-time statuses of completed, in-progress, and pending jobs. It also helps managers update schedules to account for emergencies, urgent request, and employee time off.Work order management in mHelpDesk

Invoicing in ServiceM8

Key question to ask your vendor before you buy: Does your product include features relevant to my dispatching needs?

*Note: The applications shown here are examples to show a feature in context and are not intended as endorsements or recommendations.

Important service dispatch software integrations

To make the best use of a service dispatch management solution, select a product that integrates with the other apps you’re already using. Integration enables real-time data flow between applications, eliminating manual data transfer.

Following are some integrations you should look for when selecting a service dispatch solution:

  • Work order management software. Allows you to manage scheduling directly from within your work order software. It also allows you to update work orders in real time as soon as a technician completes the service request.
  • Payment processing software. Enables you to collect payments and email invoices at the job site itself. Some common payment integrations are Stripe and PayPal.
  • Call center management solutions. Allows you to create a service dispatch task as soon as an agent receives a customer request via phone or email. You should look for this integration if your field service business uses call center software for managing customer requests.
  • Accounting software. Updates accounts payable and receivable entries as soon as a business transaction is complete.

Key question to ask your vendor before you buy: Does your product integrate with the software solutions used in my business?

Advanced service dispatch software configurations

Once you understand the common features and most useful integrations, the next step is to learn about any advanced features offered.

Assess the relevance of these features to your business and then select service dispatch software that includes those that are most relevant. For instance, if your business carries out email campaigns, look for a tool with customer management features that will help you personalize campaigns using customer data and interaction histories.

Here are some of the advanced features that you should consider while selecting a service dispatch solution:

  • Customer management. Record and save customer details such as name, contact info, and location. Use this information to autofill fields in customer request forms, documents, and invoices.
  • GPS tracking. Track real-time location of field service staff and provide them with navigation assistance to find customer locations.
  • Billing and invoicing. Generate paper or online bills and invoices as soon as a transaction is complete.
  • Service history tracking. Track the service history and activity of each customer and field service agent.
  • Reporting. Prepare reports on different service parameters. Examples include average time-to-reach and first-time fix rate reports.

Key question to ask your vendor before you buy: How many of the advanced features relevant to my business does your product include?

Relevant service dispatch software trends

You want the service dispatch software you choose to last for as long as possible as your business grows. Therefore, you should make sure that the vendor you choose is aware of recent market trends and is actively developing features to stay up to date.

Here are the recent trends impacting the service dispatch software market right now:

  • “Connected field service” is driving the adoption of IoT in service dispatch software. The IoT has a number of use cases in field service businesses. For instance, sensor-fitted appliances allow companies to monitor real-time equipment health. It enables field service businesses to create work orders even before equipment failure actually occurs. With the growing adoption of IoT among small businesses, we expect to see IoT become an integral part of service dispatch software by the end of 2022.
  • Chatbots will be an integral part of service dispatch software. Chatbots make your field service business more efficient by making it easier for technicians to access information. Technicians can type their questions into the chat interface and get information on navigation or location of tools and spare parts. As more and more small businesses start using chatbots in their business, we can expect to see this functionality embedded into FSM software solutions by 2023.

Research methodology

We have referenced the following documents while creating this guide:

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