Service Dispatch Software

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  • Fleetmatics WORK    2

    Field service management software for SMBs
    Dispatchers can use Fleetmatics WORK to assign, share and update work order details, such as driving directions andread more new jobs, with technicians in the field.
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  • Fleetmatics Reveal  

    Fleet tracking intelligence
    Power a smarter fleet and run a stronger business with our vehicle tracking solutions.
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  • GPS Insight  

    GPS tracking software for fleet-based businesses
    A customizable GPS tracking and management software for fleet-based businesses that integrates with high quality GPSread more hardware for real-time data
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  • Teletrac Navman DIRECTOR  

    GPS fleet tracking and automation software
    Teletrac Navman DIRECTOR is a GPS vehicle tracking software which helps businesses monitor the position and operationsread more of the vehicles in their fleet.
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  • Vonigo  

    Cloud based business management software solution
    Vonigo is an online business management software that provides tools for customer management, work order managementread more, payment processing and reporting
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  • littlefleets    1

    Dispatch and workforce management software
    littlefleets is a dispatch & workforce management tool for businesses in service and transportation industries to betterread more manage, schedule & track their team.
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  • Verizon Networkfleet  

    Fleet management software by Verizon
    Verizon Networkfleet is an online Fleet Management software for companies of all sizes that require on site fleetread more deployment
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  • Wintac    122

    The All-In-One Software for Service Contractors
    Wintac offers drag & drop, color-coded dispatching with daily, weekly and monthly views, job & service tracking, workread more history tracking, job costing and more.
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  • Kickserv    11

    Field Service Management online CRM
    Use Kickserv to dispatch service technicians to jobs. Manage all of your scheduled jobs, appointments, employees andread more resources from a shared calendar.
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  • Jonas    1

    Contruction Software
    With over 15,000 users, Jonas Construction Software is a Job Cost, Service Management, Accounting package that bringsread more together all business units and establishes efficiencies for your business. It is a truly integrated ERP solution for North American Contractors.
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  • Smart Service    1

    QuickBooks scheduling
    Smart Service is a scheduling and task management integration software for QuickBooks that allows you to manage yourread more workflows in the office and on the go. Smart Service lets you schedule jobs and tasks for groups and individual employees which in turn can be assessed based on success and time management. Smart Service comes with drag and drop functionalities and the entire platform is available for iPhone, iPod Touch and iPad.
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  • PENTA  

    Construction ERP Software
    Penta Technologies develops construction software that helps engineering, construction and service enterprises improveread more business performance. Going beyond traditional construction industry ERP software, PENTA also incorporates enterprise-wide document, content and business process management capabilities. From integrated Multi‐Company Construction Accounting, Project Management, Field Service, Labor and Equipment, to Analytics, Document Imaging, Workflow and Mobile Field software, we help ensure that engineering and construction firms’ best practices are leveraged more consistently across their organizations proactively, in order to help them do what they do – even better.
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  • ProBusinessTools  

    Online service management software with mobile app support
    ProBusinessTools service management software for streamlining processes including customer sales, scheduling, dispatchread more, inventory, recurring billing and more
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  • Astea Alliance  

    Field Service Management & Mobile Workforce Solutions
    Astea Alliance field service solutions alerts dispatchers of contractual minimum response times and helps to match,read more schedule, and dispatch technicians to jobs.
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  • Service Autopilot  

    Field service management software for SMBs
    Service Autopilot is a cloud based service management solution designed for small and medium sized lawn care, cleaningread more, snow removal, and other field services
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  • GoServicePro  

    Web-based field service management software
    GoServicePro is an online field service management software that automates tasks such as site & contact management,read more scheduling, dispatching, and service billing
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  • GSMtasks  

    Delivery & mobile fleet management with route optimization
    GSMtasks is a mobile-optimized solution that helps efficiently manage and analyze any organization's mobile workforce
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  • ServiceM8    5

    We're for small business
    ServiceM8's dispatch board shows staff locations on a map to help make better dispatch decisions. Drag jobs to staffread more members, set up job queues, and more.
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  • Loc8    5

    Full spectrum field service for asset maintenance and job management
    Use Loc8.com to centralize your service book, raise jobs from customer requests, dispatch work orders, and scheduleread more planned maintenance jobs & inspections.
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  • ZenMaid    2

    Scheduling software for maid services
    ZenMaid is the first and only marketing and scheduling automation software for maid services. We help over 100 ownersread more every day to organize, run and grow.
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  • NetDispatcher  

    Automating your Business for more sales and efficiencies.
    Helping companies get more sales by automating service request, scheduling,time tracking and invoicing via web andread more mobile devices. NETDISPATCHER is a Field Service Software Platform that transforms your company into paper free, fully automated and process driven company. Easy to use and implement. We integrate with over 46 different accounting programs. Netdispatcher focus in field service automation for landscaping, HVAC, building maintenance and service companies We understand Field Service Management and therefore continuously develop our products to be more efficient, easy to use, obtain high level of automation, offer mission critical KPI:s – and affordable for many areas of businesses. Learn more at http://netdispatcher.com NetDispatcher can be used through on online web interface and is always zero installation, low startup costs and easy to use with mobile access to all functions get a free 14 day trial today.
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  • Digital Waybill  

    Web-based courier and transportation software
    Digital Waybill is an online courier management software that caters to enterprises such as courier companies, deliveryread more firms, or large truck companies
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  • PestPac  

    Field service software for pest control businesses
    PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materialsread more management & tracking, billing, and more
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  • SME Complete  

    A complete service management solution for SMBs
    SME Complete is a cloud-based solution designed to help service companies manage customers, maintenance, inventory andread more staff schedules
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  • Omadi  

    Dispatching, management & CRM for the towing industry
    Omadi is a cloud-based dispatching, management, and CRM for towing, vehicle recovery, private security, and transportationread more businesses
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GetApp lists the best Service Dispatch software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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What is Service Dispatch Software?

Service dispatching software is used to automate the procedure of dispatching employees, vehicles or equipment to customers. Dispatch software is geared towards the field service industry and enables service providers and service technicians to work remotely. Dispatchers use this software to enhance their ability to assign the correct employees, vehicles and services to clients and to manage the schedules and availability of their resources.

Key features of dispatch software include client and service information logging; call taking and routing; work order management and job scheduling; inventory management; job allocation and customer qualification; route planning, quoting and job estimating; and electronic signature capture.

The call taking features of service dispatch software allow you to gather pertinent information from your customer and match this with instantly available, up-to.date information on resources and availability. These business apps provide you with instant visual overviews of all service call activities and current customer sites and equipment assets.

The software keeps you abreast of service history, agent interaction history, warranty, contract coverage, RMA number and site equipment assets. This information is automatically updated and can be converted to a work order or an authorized product repair.

Scheduling tools form a key component of scheduling software. They allow you to schedule jobs by specific time slots and dates using shared calendars. You can also calculate and plan routes using integrations with common mapping tools.

Team scheduling is another common function of service dispatch software, along with the ability to track the progress of multiple jobs at once and in real-time. Many dispatch applications will also feature the ability to create invoices, proposals, and tax and income reports to send to clients.

The majority of dispatch software will hook up to a technicians mobile device, such as iPad or iPhone, allowing for instant communication and rapid dispatch. Auto-dispatch features can be set up to allocate specific job types to preferred technicians on a repeated basis, minimizing dispatchers work load.

Dispatch software will also provide reporting features that give valuable insight into the success of your dispatching efforts. These tools can be used to identify trends by measuring average time on call, service success and technician performance.

Key Features & Benefits

  • Work order creation and management
  • Schedule and availability viewing
  • Job allocation, customer qualification and skill matching
  • Route planning and journey time calculation
  • Inventory and resource management
  • Service history and client interaction history
  • Access to warranty, contract, RMA number and other service data
  • Service reports, quote creation, cost calculation and invoicing
  • Electronic signature
  • Dispatch performance reporting and insights