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Starboard Suite vs OpenTable Comparison

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Overview

Category Leaders

Starboard Suite is a web-based reservation system designed specifically for passenger vessels and watersports operators.

Category Leaders

The best restaurant management platform to help you fill seats, run smoother shifts, grow guest relationships, and drive more revenue.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

149

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

185

5

4

3

2

1

141

43

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.7

1.2K

5

4

3

2

1

964

264

43

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding.
From the immediate, responsive communication, to the comprehensive training, integration with adwords & analytics, to the generous and useful "Welcome Aboard" gift, these folks have it FIGURED OUT.
I like working with smaller companies that have excellent customer service.

Pros

This is the best website/app when making reservations. It is seamless and super easy to see what your options are when looking at places to go.
The app is user friendly and intuitive, it keeps track of your reservations and is much more secure and hassle free than calling the restaurant and hoping they pick up the phone.
I like the design of the app and the user friendly it has become they did some great improvements.

Cons

I was worried that it would take a lot of time to get our people up and running and it really did not.
Customers get very confused by putting their vouchers in from groupon. They have to call and need to be walked through every step because they can't figure it out on their own.
I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable.

Cons

Difficult at first to locate the specefic restaurant I was looking for. Unable to change reservation from site, can only cancel.
My only problem with OpenTable is the cuisine categories aren't always accurate which can make it slightly difficult to find what you're looking for when you're in the mood for something specific.
There is nothing that I have encountered as of yet that makes me dislike this app.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features36
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Alerts/Notifications
  • Availability Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Central Reservation System
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Scheduling
  • Food Delivery Dispatching
  • For Restaurants
  • Forecasting
  • GDS/OTA Integration
  • Gift Card Management
  • Group Reservations
  • Inventory Management
  • Itinerary Creation
  • Kitchen/Menu Management
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Booking
  • Mobile Payments
  • Online Booking
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Order Entry
  • Order Management
  • Order Tracking
  • POS Integration
  • Package Creation
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • QR Codes
  • Quotes/Estimates
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Reviews Management
  • Rewards Management
  • Room Booking
  • SMS Messaging
  • Sales Trend Analysis
  • Search/Filter
  • Social Media Integration
  • Social Promotion
  • Table Management
  • Third Party Booking
  • Third-Party Integrations
  • Vendor Management
  • Wait List Management
  • Website Integration
  • Website Management
  • Total features70
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Alerts/Notifications
  • Availability Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Central Reservation System
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Scheduling
  • Food Delivery Dispatching
  • For Restaurants
  • Forecasting
  • GDS/OTA Integration
  • Gift Card Management
  • Group Reservations
  • Inventory Management
  • Itinerary Creation
  • Kitchen/Menu Management
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Booking
  • Mobile Payments
  • Online Booking
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Order Entry
  • Order Management
  • Order Tracking
  • POS Integration
  • Package Creation
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • QR Codes
  • Quotes/Estimates
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Reviews Management
  • Rewards Management
  • Room Booking
  • SMS Messaging
  • Sales Trend Analysis
  • Search/Filter
  • Social Media Integration
  • Social Promotion
  • Table Management
  • Third Party Booking
  • Third-Party Integrations
  • Vendor Management
  • Wait List Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations11
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations21
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier