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Starboard Suite Logo
Starboard Suite

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Effortless Reservations and Ticketing

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Starboard Suite Pricing, Features, Reviews and Alternatives

Starboard Suite product overview

Price starts from

1

Per month

Usage Based

What is Starboard Suite?

Starboard Suite is the first reservation system designed specifically for passenger vessel and watersports operators. Mobile-friendly online reservations are seamlessly integrated with your phone and walk-up bookings, so you can manage your entire business from a single dashboard. Support for electronic check-ins, gift certificates, employee scheduling, and much more. Customization, training and support are all included, as are free updates for as long as you're a customer.

Key benefits of using Starboard Suite

• Starboard Suite provides an online tour booking solution which enables tour operators to accept and manage client bookings from any internet enabled device.

• With Starboard Suite, tour operators can automate the sending of customized booking confirmation emails and reservation reminders with integrated maps and directions to enhance user experience.

• The solution provides individual booking pages to tour operators and helps them to monitor their email marketing campaigns, customer feedback and website traffic.

• Starboard Suite updates reservations in real-time, displaying only the slots available for new bookings, eliminating the possibility of double entry.

• Businesses can print tickets with barcodes/QR codes for digital instead of manual processing, speeding up tour/event entry.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

In Person
Documentation
Live Online
Webinars
Videos

Starboard Suite pricing information

Value for money

4.7

/5

185

Starting from

1

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Starboard Suite features

Functionality

4.6

/5

185

Total features

36

2 categories

Most valued features by users

Third-Party Integrations
API
Reporting/Analytics
Data Import/Export
Access Controls/Permissions
Activities Booking
Availability Management
Booking Notes

Functionality contenders

Starboard Suite users reviews

Overall Rating

4.8

/5

185

Positive reviews

99

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.27/10
Rating distribution

5

4

3

2

1

141

43

1

0

0

Pros
Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding.
From the immediate, responsive communication, to the comprehensive training, integration with adwords & analytics, to the generous and useful "Welcome Aboard" gift, these folks have it FIGURED OUT.
I like working with smaller companies that have excellent customer service.
Cons
I was worried that it would take a lot of time to get our people up and running and it really did not.
Customers get very confused by putting their vouchers in from groupon. They have to call and need to be walked through every step because they can't figure it out on their own.
I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable.

Overall rating contenders

EV
AvatarImg

Eshwaran V.

Captain

Leisure, Travel & Tourism, 51-200 employees

Review source

Overall Rating

It’s a good product

Reviewed 3 years ago

Transcript

Eshwaran V.: Hi, my name is Eshwaran. I'm a purchasing manager. I gave five out of five on Starboard...

JS
AvatarImg

Joan S.

Entertainment, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

It keeps getting better.

Reviewed 4 years ago
Pros

The software is easy to use - both for the customer and the client. And it gets easier. The Starboard team is very responsive to customer needs and anticipates "what's next". The ongoing introduction of features shows constant ingenuity, desire to be the best product on the market and an understanding of the product's role in a business. Fees to Starboard Suite are reinvested in improving the product and your own ROI. Totally worth it.

Cons

Every time I have an issue with the software, I mention it to the team. Either they teach me something, show me an alternate way, or put it on their list of improvements. Eventually anything I don't like, goes away!

Vendor response

Joan, Thanks so much for taking the time to write a review! We're thrilled to have you on-board, and it's great to hear that we're getting it right with our new features and our customer support. Looking forward to working with you for many years to come, Charles

RA
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Randy A.

Maritime, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Outstanding reservation system

Reviewed 5 years ago
Pros

My company has used Starboard Suite for several years and would highly recommend their reservation system. Our reservation system is customized, user friendly and relative to our industry. They have developed an app that we used on both IOS and Android platforms. The customer service is without a doubt outstanding. I would highly recommend Starboard Suite reservation software.

Cons

I can not report anything negative about Starboard because they have met all of my needs.

Vendor response

Randy, Thanks for taking the time to write a review! We're glad to hear that you've been so pleased with out platform and service, and would highly recommend it to others. Wishing you a great summer season!

AW
AvatarImg

Alexander W.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Get for small business

Reviewed 7 years ago

I was with SS for 3 years and they worked great. I wish they had more features but that's what makes their cost so so cheap compared to others.

Pros

Very easy, cheap, and great communication

Cons

up to date features and connections with affiliates

Vendor response

Hi Alex, Thanks for taking the time to write a review! We've been very busy cranking out new features this year, including integrations with Square, Smart Waiver, Mail Chimp and Constant Contact. And, we've got lots more in the pipeline for this year. We'd love to welcome you back when you're ready :)

BS
AvatarImg

Brad S.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Starboard Suite has surpassed my expectations on all levels!! Especially the Customer Service! A++

Reviewed 6 years ago
Pros

I like the intuitive Control Panel. It didn't take long for me to really dive into the settings and with some excellent customer service and the help of the Starboard Team, I felt really comfortable using Starboard Suite to its full potential. The Starboard Team does an excellent job setting up the software so its turn key ready for use. The communication and promptness of their staff is by far...

Cons

Zero Cons... any of the minor issues I've had have been quickly addressed and most of the time, it was just my own misunderstanding of how the software works or responds. A little bit of coaching from the staff and the issue what ever it may have been becoming non-existent!!

Vendor response

Brad, Thanks for taking the time to write a review! We're thrilled to have you aboard, and glad to hear that our product and service have exceeded your expectations on all levels! Wishing you a great summer season!

SL
AvatarImg

Sue L.

Recreational Facilities and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic for any rental or tickets sales business!

Reviewed 6 years ago

We think nothing but great things of crew at D3 Solutions. Our company is by no means the biggest company they service but every interaction we've had with them, they treat us as if we were. Everything you want in a business partner you plan to spend many years with.

Pros

D3 Solutions has made our transition from FareHarbor seamless and care free. Their thorough support has made creating our perfect reservation platform a dream come true. The system is easy to operate and with our staff of crew ages 15-70 was easy to train and understand. Their patience with our crew as they transitioned to Starboard Suite from our previous provider was unmatched and the continued support is exceptional and comforting. I love to tell my fellow business owners about this amazing company!

Cons

At first it was a stretch to do exactly what we needed as boat rental company business with a very specific need but they were able to meet our expectations and exceed them.

Starboard Suite FAQs

Q. What type of pricing plans does Starboard Suite offer?

Starboard Suite has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription


Q. Who are the typical users of Starboard Suite?

Starboard Suite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Starboard Suite support?

Starboard Suite supports the following languages:
English


Q. Does Starboard Suite support mobile devices?

Starboard Suite supports the following devices:
iPad, iPhone


Q. Does Starboard Suite offer an API?

Yes, Starboard Suite has an API available for use.


Q. What other apps does Starboard Suite integrate with?

Starboard Suite integrates with the following applications:
authorize.net, Constant Contact, Google Analytics 360, Smartwaiver, WordPress, Stripe, Google Ads, Meta for Business, Mailchimp


Q. What level of support does Starboard Suite offer?

Starboard Suite offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support

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