Starboard Suite Pricing, Features, Reviews & Comparison of Alternatives

Starboard Suite

Effortless Reservations and Ticketing

4.73/5 (143 reviews)

Starboard Suite overview

What is Starboard Suite?

Starboard Suite is the first reservation system designed specifically for passenger vessel and watersports operators. Mobile-friendly online reservations are seamlessly integrated with your phone and walk-up bookings, so you can manage your entire business from a single dashboard. Support for electronic check-ins, gift certificates, employee scheduling, and much more. Customization, training and support are all included, as are free updates for as long as you're a customer.

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Starboard Suite screenshot: Starboard Suite – Create and display event booking slotsStarboard Suite - Tour ManagementStarboard Suite screenshot: Starboard Suite – Create booking/reservation formsStarboard Suite screenshot: Starboard Suite – Print billsStarboard Suite screenshot: Starboard Suite – Accept online paymentsStarboard Suite screenshot: Starboard Suite – Generate boarding pass and share with customers

Starboard Suite reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.7
  4.8
Nick Sottile

Multiple features and outstanding customer support.

Used daily for 1-2 years
Reviewed 2019-05-23
Review Source: Capterra

Pros
Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively.

Cons
Cons are slim to none as SS keeps releasing new updates and user-friendly features.

Response from Starboard Suite


Nick,

Thanks for taking the time to write a review!

We're glad to hear that you've been enjoying the platform and that our support team has been meeting (or exceeding) your expectations.

We're looking forward to working with you for many years to come.

Have a great summer season!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hilary Buckley

Grateful to Starboard Suite for streamlining our operations!

Used daily for 6-12 months
Reviewed 2019-10-29
Review Source: Capterra

We researched 7 other reservation platforms prior to committing to Starboard Suite. Not only did we like their pitch the best (because of their amazing customer service, ease of use, and customizability) - but as a HUGE added bonus they were also the cheapest option out of all of the alternatives. If you're not willing to charge your customer a service fee and want to absorb the cost of using a booking platform into your business costs, it can add up quite quickly as many of the similar services charge a large percentage fee.

Pros
The customer service is excellent. They go above and beyond to ensure that their clients are happy with the system. They are quick to respond if you have questions, and they're willing to adjust the platform's features at your request (within reason). This has made all the difference to us, as we feel like the system can be customized to our needs. Understandably, every company will have different operating methods and will use the system in their own way, but having the ability to request features and see them implemented has made a world of difference to streamlining our day-to-day tasks and operations - and we're so grateful for that! You can tell that the staff work really hard and care about their client's satisfaction. Another thing we absolutely love about them is the affordability for using the service.

Cons
If I had to give some small critiques - not 100% of everything is as customizable as I had hoped prior to signing on, and it's not quite as 'pretty' as I'd like it to be. We just went through a rebrand and I would have loved to have made everything align with our new aesthetic. I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable. And, regardless of whether or not they're able to accommodate a request, the support staff will listen to your needs and do absolutely everything in their power to find a solution for you. They frequently create new features to fit our needs based on our requests, and if one of our requests isn't possible they will take the time and put in the effort to explain why it won't work to your favour rather than just saying 'no.' They go above and beyond regularly.

Response from Starboard Suite


Hilary,

Thanks so much for taking the time to write a review!

We're thrilled to hear that we've had such a positive impact on your business, and that our customer service has been excellent :)

As you've noticed, we love to help our clients with anything we can -- we can't always move mountains (right away), but we'll give it a try if that's what you need :)

Most of all, we're glad that of the 7 reservation systems you considered, you chose Starboard Suite! We're thrilled to have you on board, and we look forward to helping you with your reservations for many years to come.

Wishing you a wonderful winter season,

Charles

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Ash

Alright, but definitely could use updates

Used daily for 6-12 months
Reviewed 2016-09-17
Review Source: Capterra

I have found that overall the product is too simple for online booking. It doesn't give enough options for controlling bookings and scheduling of employees.

Pros
It is easy to use

Cons
As I said before it is too basic

Response from Starboard Suite


Hi Michael,

Thanks for taking the time to write a review.

I'd love to chat with you in more detail at your convenience. It sounds like there are some features that we could help you take better advantage of with a quick training session.

I'll follow up directly to coordinate a time.

Thanks again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Christina Gethers

Best Replacement Software Ever!!

Used daily for less than 6 months
Reviewed 2019-10-25
Review Source: Capterra

We really hit the jackpot with Starboard, since being forced to give up an in house software program, it was really hard to find something with all the features that each of our departments needed. Starboard has really come through for us, the team worked with us to set up the system the way we needed it make sense for us. This system is almost comparable to what we had before just updated 20 times better. our company books tours for groups and all our clients are impressed with the professionalism of the contracts they now receive.

Pros
Ease of use, Functionality, easy to follow navigation, reporting

Cons
the ability to be able to email right from the program with our own email address instead of a standard starboard one.

Response from Starboard Suite


Christina,

Thanks for taking the time to write a review!

We're so glad to hear that we're the best replacement software ever -- 20x better than your previews system, that's great to hear!!

FYI, you are able to email from our software using your own email address. If you need more info on how this works, just let us know.

Wishing you a wonderful winter season,

Charles

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kieranna Mc Cormick

A welcome addition to the online booking platform space!

Used daily for 6-12 months
Reviewed 2019-10-30
Review Source: Capterra

Honestly the ease of guest check in has to be the biggest benefit. Overall the time saved and smoothness of our checking in process is purely down to the starboard system. Made office life so much easier!

Pros
The software is super user friendly, much easier than our previous software Rezdy. Modifying starboard to tweak it our personal needs was super easy. Customer service was 5 star! Loved how the sign in messages used maritime lingo-fun touch!

Cons
We definitely had minor issues here and there, but they always got resolved quickly!

Response from Starboard Suite


Kieranna,

Thanks for writing a review!

We're so glad to hear that you're finding Starboard Suite much easier to use than Rezdy, and that our customer service has earned 5 stars :))

Wishing you a wonderful winter season,

Charles

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Starboard Suite pricing

Pricing options
Subscription
View Pricing Plans

Flat service fee per ticket sale: $1.50 per ticket.
Tiered discounts for operators at scale.

Starboard Suite features

API
Data Import/Export
Monitoring
Real Time Reporting
Third Party Integration

Activity Dashboard (516 other apps)
Activity Tracking (315 other apps)
Audit Trail (293 other apps)
Auditing (343 other apps)
Automatic Notifications (488 other apps)
Billing & Invoicing (279 other apps)
Compliance Management (350 other apps)
Customizable Reporting (390 other apps)
Document Management (281 other apps)
Document Storage (295 other apps)
Inventory Management (389 other apps)
Inventory Tracking (310 other apps)
Real Time Data (333 other apps)
Reporting & Statistics (469 other apps)
Workflow Management (381 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Starboard Suite

Key features of Starboard Suite

  • POS
  • Check-in, modify or cancel reservations
  • Calendar-based view
  • Automated email and text replies
  • Process credit cards
  • Customize emails with company logo
  • Data filtering and ranging
  • Multiple payment modes
  • Offer promotions and discounts
  • Quote management
  • Track booking status
  • Third party integrations
  • Website Management
  • Real time booking availability check
  • Export to CSV/Excel
  • API
  • Thank you, confirmation and reminder email templates
  • Price/margin management
  • E-gift certificates
  • Online bookings from any device
  • Roles based access for employees
View All Features

Benefits

• Starboard Suite provides an online tour booking solution which enables tour operators to accept and manage client bookings from any internet enabled device.

• With Starboard Suite, tour operators can automate the sending of customized booking confirmation emails and reservation reminders with integrated maps and directions to enhance user experience.

• The solution provides individual booking pages to tour operators and helps them to monitor their email marketing campaigns, customer feedback and website traffic.

• Starboard Suite updates reservations in real-time, displaying only the slots available for new bookings, eliminating the possibility of double entry.

• Businesses can print tickets with barcodes/QR codes for digital instead of manual processing, speeding up tour/event entry.