Workiz vs FieldPulse

Jobber

Housecall Pro

ServiceWorks

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

Housecall Pro is a field service management solution designed to streamline operations and drive growth for home service businesses. The platform offers a comprehensive suite of features to help professionals in various industries, including HVAC, plumbing, electrical, general contracting, handyman services, home cleaning, and more.

ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting, inventory management, point of sale (POS), and more. The software is designed to end-to-end business management for service, and delivery companies.

It is difficult to get a hold of customer support, and when you do, they are limited to what they can help you with.

Owner

We have been waiting over a week to get a support response and a call back.

Owner of Victory Junk Removal

The customer service I received from [SENSITIVE CONTENT HIDDEN] of Workiz was exceptional.  

RESIDENTIAL CLEANING

As a loyal customer who has faced numerous difficulties throughout our partnership, I genuinely believe that addressing these concerns will not only benefit my business but also contribute to enhancing your reputation in the industry.

With Workiz, field service pros can grow their business by ditching antiquated business management methods such as pen and paper, Excel spreadsheets and Google Calendar. Workiz provides an easy-to-use platform which allows you to manage your scheduling, invoicing, payment processing, and much more.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Asset Lifecycle Management

Audit Management

Audit Trail

Auto-Dialer

Automated Scheduling

Automatic Backup

Billing & Invoicing

Calendar Management

Calendar Sync

Callback Scheduling

Call Recording

Call Routing

Call Tracking

Client Management

Computer Telephony Integration

Confirmations/Reminders

Contact Database

Contact Management

Contract/License Management

Cost Estimating

Credit Card Processing

Customer Database

Customer History

Customer Management

Customizable Fields

Customizable Forms

Customizable Invoices

Customizable Reports

Customizable Templates

Data Import/Export

Dispatch Management

Document Management

Document Storage

Drag & Drop

Electronic Payments

Electronic Signature

Email Management

Email Marketing

Employee Management

Employee Scheduling

Equipment Tracking

Estimating

File Storage

For AEC Industry

For Carpet Cleaners

For Commercial and/or Industrial Electrical Contractors

For Handyman Industry

For Janitorial Services

For Locksmiths

For Plumbing Industry

For Small Businesses

Historical Reporting

Interaction Tracking

Inventory Control

Inventory Management

Inventory Tracking

Invoice Creation

Invoice History

Invoice Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Lead Management

Live Chat

Location Tracking

Maintenance Scheduling

Messaging

Mobile Access

Mobile Alerts

Mobile App

Mobile Payments

Mobile Signature Capture

Monitoring

Multi-Channel Communication

Multi-Location

Offline Access

Online Booking

Online Invoicing

Online Time Clock

Payment Collection in the Field

Payment Processing

Payroll Management

Performance Metrics

Preventive Maintenance

Projections

Project Management

Project Scheduling

Project Time Tracking

Project Tracking

Purchase Order Management

Workiz

Web-based

Android

iPhone

iPad

ServiceTitan

FieldEdge

FieldPulse

Standard | 1-5 members

Pro | 1-5 members

Ultimate | The complete plan

system technique

it is a system that can integrate several areas and thus be able to work on the same platform, it makes everything more efficient and tasks that are repetitive and take time can be automated, it helps me a lot in the automation process because I save hours of work with tasks that the system can help me do in a very safe way

Appointment rescheduling is a disaster – If a client requests to reschedule, the system does not notify them, and there’s no way to automate this process.

Their “smart” answering system is a joke – Genius Answering (Jessica) can’t even tell customers the prices of your services, yet it costs $200 per month!

President

Payments are secure and the scheduling of appointments and overall management of customers is super easy.

Fabricator

The intuitive dashboard made it easy to schedule jobs, track technicians, and handle customer communication all in one place.

Administrative Assistant

Overall, the concept is definitely a great business move- to have all you need for business in one app: phone, messaging, automations, invoicing, tech assignment, etc. is very convenient!

The mobile app, although useful, can occasionally be glitchy, leading to delays in updates or missed notifications.

Workiz is a service that charges you at every step, performs poorly, and has an endless list of issues.

For the entirety of our time with Workiz, we dealt with calls coming in where we would hear hold music, but no one was on the other end.

Limited automations – Even on the Ultimate plan, you were still limited to a certain number of automatons you could set up.

Workiz is also missing some functions that you think would be obvious to anyone using a home service software, for example: You are unable to make invoicing required before closing out a job (techs consistently forget to create invoices leaving this up to office staff to catch).

Over 500 business cards printed with the phone # to be given the run around & it's a "human error"

So, if a customer calls a competitor who also uses Workiz, they’ll hear the exact same “Jessica” answering the phone.

You can’t do it through your account—you have to call or email, but that doesn’t work either.

Almost every invoice over the past year was populated in Workiz but was not showing a collected payment, so the system was showing hundreds of thousands of dollars overdue in payments over the past year.

On the fifth, everything was restored—but only after over 100 calls, follow-up emails, and unnecessary delays.

They offered a 30-day trial with a money-back guarantee, but when I tried to contact an agent to cancel, no one responded.

Unreasonably expensive system – CRM + phone service costs around $400 per month.

We experienced extensive QuickBooks sync issues that skewed our financial reporting, making it impossible to know what our true financial situation was.

I am a part of nearly every social media HVAC contractors group out there and have contributed significantly over the years.

I think the software is getting worse and worse with bugs and updates.

allows you to place the colors for the technicians who will perform each job

After realizing Workiz wasn’t the right fit, we made the decision not to renew.

They take your money, then the support is non existent.

Onwer

If the call system isn’t fixed and the time shortened on deposits I can no longer work with Workiz

Office Administrator

Couple of things: 1: The mobile app phone dialer does not connect to wireless headphones.

Money Definitely comes first........Comes out the first of every month at 7am actually. If there happens to not be enough money in the account,  THEY RESTRICT ACCESS.   

Customer paid me nearly $700.00 for the repair of a washer and dryer [sensitive content hidden] ,   in the early afternoon time.   

These ongoing problems have caused significant damage to my company, leading to frustration and hindered productivity.

It's costed my business thousands of dollars in extra time and mind space, and I'm pretty sure my accountant hates me now.

Data Entry Specialist

Very easy to use when creating invocie and estimate

They have now given me the option of instant transfers,   BUT I'M SEEING ISSUES WITH THAT.  

Sales Representative 

Something I don’t like is that it allows users to book appointments for the same time frame with the same people, which could lead to inconveniences.

Used to use Filemaker Pro and you could search for anything and find it.

sensitive content hidden], Customer Success Team Lead, is very unresponsive.

I couldn't imagine how terrible it will be as we grow.

continue.... has fallen short of my expectations!I hope that you take this feedback seriously and use it constructively to improve your services and customer support.

Executive Assistant

Aesthetics are good, easy to read schedule board.

The onboarding team did an embarrassing job of importing our historic data.

Reminders on estimates and jobs not closed.

MIND YOU,   I HAD THE MONEY TO COVER THE COST IN CREDIT CARD PAYMENTS IN WORKIZ PAY!!!!!   

There are a few things I grew to appreciate about Workiz like the automations, but there's way more to the story.

Customer Support

Pricing

Customer Payment

Scheduling

Phone Calls

Invoicing

Security and Access Control

Email Communication

Small Business

Mid-size Business

Freelancers

Connecteam

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

BuildOps

BuildOps is a cloud and mobile-based software for commercial service contractors that assists with dispatching, workflow management, quoting, invoicing, service agreements creation, projects management, report generation, and more.

Service Orchestration

Lack of bulk editing of a customer and the subs. If a customer changes contacts, you have to go into each sub to do the same change.

Dispatcher

That if a work order is created under a customer that it cant be linked to the maintenance agreement.

Admin

The customer support is excellent, and the platform has made running our day-to-day operations far more efficient.

They are very responsive with customer support and help with the platforms features or questions on best practices.

Getting work teams to the job site promptly and consistently wins you business and keeps your techs focused and productive. FieldPulse is the complete and easy-to-use dispatch solution that keeps a synchronized schedule in front of your managers and crews. It's easy to handle it all with FieldPulse.

Workiz vs FieldPulse Comparison (2026)

Workiz

FieldPulse

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives