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Workiz vs ServiceWorks Comparison (2026)
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Good recommendations?
Workiz
4.4
(218)5
149
4
43
3
9
2
7
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ServiceWorks
3.6
(115)5
39
4
28
3
22
2
10
1
16
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
With Workiz, field service pros can grow their business by ditching antiquated business management methods such as pen and paper, Excel spreadsheets and Google Calendar. Workiz provides an easy-to-use platform which allows you to manage your scheduling, invoicing, payment processing, and much more.
Manage your entire Field Activity Management under one scalable platform. Your crews, your jobs and the weather condition everything is accounted for in this software so you don't have to guess. Customized Template For Different Events With Ability To White Label Notification For Personalized Email
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
218
5
4
3
2
1
149
43
9
7
10
- Value for money
- Ease of use
- Features
- Customer support
77%
would recommend this app3.6
115
5
4
3
2
1
39
28
22
10
16
- Value for money
- Ease of use
- Features
- Customer support
47%
would recommend this appPros
“it is a system that can integrate several areas and thus be able to work on the same platform, it makes everything more efficient and tasks that are repetitive and take time can be automated, it helps me a lot in the automation process because I save hours of work with tasks that the system can help me do in a very safe way”
Steven M.
system technique
“The intuitive dashboard made it easy to schedule jobs, track technicians, and handle customer communication all in one place.”
SN
Sylla N.
Fabricator
“Overall, the concept is definitely a great business move- to have all you need for business in one app: phone, messaging, automations, invoicing, tech assignment, etc. is very convenient!”
QT
Quandra T.
Administrative Assistant
Pros
“Especially when we have split billing - COD/ warranty claims & trying to run reports- aging reports, finding ACH payments, statements, etc.”
CG
Carole G.
Accounting Auditing Manager
“What information that's been imported, been entered incorrectly all data still in COD/ closed status from the import or part credits been posted as CC payment.”
CG
Carole G.
Accounting Auditing Manager
“Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us.”
WD
Warren D.
Senior Appliance Expert
Cons
“Appointment rescheduling is a disaster – If a client requests to reschedule, the system does not notify them, and there’s no way to automate this process.”
OC
Oleksandr C.
Owner
Their “smart” answering system is a joke – Genius Answering (Jessica) can’t even tell customers the prices of your services, yet it costs $200 per month!
OC
Oleksandr C.
Owner
“The mobile app, although useful, can occasionally be glitchy, leading to delays in updates or missed notifications.”
SN
Sylla N.
Fabricator
Cons
“Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process.”
WD
Warren D.
Senior Appliance Expert
“My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations.”
WD
Warren D.
Senior Appliance Expert
“The flow of making a work order isn't super smooth. When completing out a work order, you have to scroll down, then back up or the job can't be changed to delivered status. ”
RS
Rachel S.
Office Manager
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review7 months ago
Key features
- Total features136
- AI Image-to-Text
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Address Book
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Auto-Dialer
- Automated Scheduling
- Automatic Backup
- Availability Management
- Availability Settings
- Barcode/Ticket Scanning
- Barcoding/RFID
- Billing & Invoicing
- Billing Portal
- Blocked Time Settings
- Booking Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Recording
- Call Routing
- Call Tracking
- Callback Scheduling
- Chemical Usage Tracking
- Claims Management
- Client Database
- Client Management
- Client Portal
- Color Codes/Icons
- Commercial/Industrial
- Communication Management
- Communications Management
- Computer Telephony Integration
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Management
- Cost Tracking
- Credit Card Processing
- Credit Note
- Custom Booking Page
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Service Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Debit/Credit Card Processing
- Delivery Tracking
- Dispatch Management
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Driver ETA
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Integration
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Scheduling
- File Storage
- Financial Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For Field Service
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Manufacturers
- For Pest Control Companies
- For Plumbing Industry
- For Small Businesses
- Forms Management
- GPS
- Generative AI
- Geographic Maps
- Geolocation
- Group Scheduling
- Historical Reporting
- Hourly Billing
- IVR
- Image Capture
- Import/Export Management
- Inspection Checklists
- Interaction Tracking
- Inventory
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Cost Reporting
- Labor Management
- Labor Rates
- Lead Management
- Live Chat
- Location Tracking
- Lot Tracking
- Maintenance Scheduling
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Mobile Time Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Offline Access
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Order Entry
- Order Management
- Order Tracking
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Picking & Routing
- Preventive Maintenance
- Product Registration
- Project Billing
- Project Management
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Projections
- Property Layouts
- Purchase Order Management
- Purchasing & Receiving
- Quality Control Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring/Subscription Billing
- Reminders
- Repair Management
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Routing
- SMS Messaging
- Scheduling
- Secure Data Storage
- Self Service Portal
- Service History
- Status Tracking
- Subcontractor Management
- Subcontractor Monitoring
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Work History
- Work Order Management
- Workflow Management
- Total features180
- AI Image-to-Text
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Address Book
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Auto-Dialer
- Automated Scheduling
- Automatic Backup
- Availability Management
- Availability Settings
- Barcode/Ticket Scanning
- Barcoding/RFID
- Billing & Invoicing
- Billing Portal
- Blocked Time Settings
- Booking Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Recording
- Call Routing
- Call Tracking
- Callback Scheduling
- Chemical Usage Tracking
- Claims Management
- Client Database
- Client Management
- Client Portal
- Color Codes/Icons
- Commercial/Industrial
- Communication Management
- Communications Management
- Computer Telephony Integration
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Management
- Cost Tracking
- Credit Card Processing
- Credit Note
- Custom Booking Page
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Service Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Debit/Credit Card Processing
- Delivery Tracking
- Dispatch Management
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Driver ETA
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Integration
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Scheduling
- File Storage
- Financial Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For Field Service
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Manufacturers
- For Pest Control Companies
- For Plumbing Industry
- For Small Businesses
- Forms Management
- GPS
- Generative AI
- Geographic Maps
- Geolocation
- Group Scheduling
- Historical Reporting
- Hourly Billing
- IVR
- Image Capture
- Import/Export Management
- Inspection Checklists
- Interaction Tracking
- Inventory
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Cost Reporting
- Labor Management
- Labor Rates
- Lead Management
- Live Chat
- Location Tracking
- Lot Tracking
- Maintenance Scheduling
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Mobile Time Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Offline Access
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Order Entry
- Order Management
- Order Tracking
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Picking & Routing
- Preventive Maintenance
- Product Registration
- Project Billing
- Project Management
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Projections
- Property Layouts
- Purchase Order Management
- Purchasing & Receiving
- Quality Control Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring/Subscription Billing
- Reminders
- Repair Management
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Routing
- SMS Messaging
- Scheduling
- Secure Data Storage
- Self Service Portal
- Service History
- Status Tracking
- Subcontractor Management
- Subcontractor Monitoring
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Work History
- Work Order Management
- Workflow Management
Integrations
- Total integrations14
- CompanyCam
- Dispatch
- Google Calendar
- Google Maps
- Gusto
- Linxup
- Microsoft Excel
- Microsoft Outlook
- NMI Payments
- NiceJob
- QUO
- QuickBooks Online
- QuickBooks Online Advanced
- Quo
- Salesforce Platform
- ServicePower
- Shopify
- Square Payments
- Stripe
- Twilio
- Webhook Relay
- WiseTrack
- Zapier
- Zoom Workplace
- authorize.net
- Total integrations16
- CompanyCam
- Dispatch
- Google Calendar
- Google Maps
- Gusto
- Linxup
- Microsoft Excel
- Microsoft Outlook
- NMI Payments
- NiceJob
- QUO
- QuickBooks Online
- QuickBooks Online Advanced
- Quo
- Salesforce Platform
- ServicePower
- Shopify
- Square Payments
- Stripe
- Twilio
- Webhook Relay
- WiseTrack
- Zapier
- Zoom Workplace
- authorize.net
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