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Jira vs InvGate Service Management Comparison (2026)
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Good recommendations?
Jira
4.4
(15.7K)5
8.7K
4
5.6K
3
1.1K
2
149
1
67
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
InvGate Service Management
4.6
(108)5
74
4
28
3
6
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.
Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
15.7K
5
4
3
2
1
8.7K
5.6K
1.1K
149
67
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.6
108
5
4
3
2
1
74
28
6
0
0
- Value for money
- Ease of use
- Features
- Customer support
92%
would recommend this appPros
“The way we use Jira is primarily for campaign builds: building websites for refresh tasks, email sequences, changing paid search stuff or the occasional client journey diagram.”
ET
Edward T.
Founder and Marketing Strategist
“It provides the structure and accountability needed to scale Agile practices effectively across an organization. When configured well, it creates total transparency between product, engineering, and management.”
BB
Bea B.
Instructional Designer
“What I like most about Jira is that it is a very useful and structured tool for organizing team tasks, managing requests coming from different departments, and keeping track of the progress of each activity.”
CR
Carmine R.
Software developer
Pros
“The software is user-friendly and has powerful ticketing and reporting features.”
AF
Adrian F.
CTO
“It is a highly recommended option, and they also provide quite efficient support.”
la
luis a.
IT Manager
“It helped organize our help desk and our times.”
GC
Gustavo C.
IT Administrator
Cons
“For new users, the platform can seem crowded with many menus, boards, filters, projects, and configuration options, so it takes some time to understand where to look and how to navigate efficiently.”
CR
Carmine R.
Software developer
“I also remember encountering situations between 2023 and 2025 where I did not receive expected email notifications, and because of keyword-related rules, some tickets were missed. While these issues were not frequent, they could occasionally affect workflow efficiency.”
Komal G.
Process Associate
“Although the reporting within Jira supports the general tracking of work status and development and release cycle metrics, it does not natively support many of the metrics/KPI reporting required for project oversight or executive information analysis.”
KG
Kregg G.
Agile Team Lead
Cons
“InvGate Service Management lacks proper AI integration”
JM
Jessica M.
Operations Associate
“This product contains flaws when it comes to making reports. While it is good, when it comes to extracting a large detailed data report, it throws errors that have not yet been fixed.”
Emmanuel G.
Helpdesk Coordinator
“I honestly do not find cons in the tool, it meets all our expectations”
GC
Gustavo C.
IT Administrator
- Vendor responds to reviews
- Last review5 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features180
- @mentions
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Authentication
- Automated Routing
- Availability Management
- Backlog Management
- Bar Chart
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CMDB
- Calendar Management
- Call Center Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Change Management
- Charting
- Checklists
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Feedback Management
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Log Collection
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multiple Projects
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Procurement Management
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Page View
- Social Media Integration
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Workflow Management
- Total features79
- @mentions
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Authentication
- Automated Routing
- Availability Management
- Backlog Management
- Bar Chart
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CMDB
- Calendar Management
- Call Center Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Change Management
- Charting
- Checklists
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Feedback Management
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Log Collection
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multiple Projects
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Procurement Management
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Page View
- Social Media Integration
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Workflow Management
Integrations
- Total integrations44
- Asana
- Axonator
- Azure DevOps
- Azure DevOps Server
- Balsamiq
- BambooHR
- BigPicture
- Bitbucket
- Checklist for Jira
- Clockify
- Confluence
- ConnectWise PSA
- Deel
- Didit
- Dovico
- Expensify
- Factorial
- Figma
- FileWave
- Five9
- GitHub
- GitLab
- Gliffy
- Google Calendar
- Google Workspace
- Greenhouse
- Harvest
- Hubstaff
- Invgate Asset Management
- JIRA Service Management
- Jenkins
- Jira
- Lansweeper
- Lucidchart
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- Notion
- OKR Board for Jira & Confluence
- Okta
- OpsGenie
- PeopleForce
- Rippling
- Rovo
- Salesforce Sales Cloud
- ScriptRunner for Jira
- Slack
- Teamtailor
- Tempo Timesheets
- TestRail
- Trello
- Twilio
- ValueOps
- Weekdone
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
- Total integrations24
- Asana
- Axonator
- Azure DevOps
- Azure DevOps Server
- Balsamiq
- BambooHR
- BigPicture
- Bitbucket
- Checklist for Jira
- Clockify
- Confluence
- ConnectWise PSA
- Deel
- Didit
- Dovico
- Expensify
- Factorial
- Figma
- FileWave
- Five9
- GitHub
- GitLab
- Gliffy
- Google Calendar
- Google Workspace
- Greenhouse
- Harvest
- Hubstaff
- Invgate Asset Management
- JIRA Service Management
- Jenkins
- Jira
- Lansweeper
- Lucidchart
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- Notion
- OKR Board for Jira & Confluence
- Okta
- OpsGenie
- PeopleForce
- Rippling
- Rovo
- Salesforce Sales Cloud
- ScriptRunner for Jira
- Slack
- Teamtailor
- Tempo Timesheets
- TestRail
- Trello
- Twilio
- ValueOps
- Weekdone
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
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