JIRA Software Pricing, Features, Reviews & Comparison of Alternatives

JIRA Software Reviews

JIRA Software

Project & Issue Tracking Software - See why we're #1!

4.32/5 (1,113 reviews)
138,665     22,617

With JIRA, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, JIRA has you covered.

Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use JIRA to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. JIRA makes all of this easy, so your team can spend less time managing the work and more time building great software.

Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker.JIRA has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.

Productive, powerful planning: Teams that need to be effective and efficient choose JIRA to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to JIRA – with the JIRA Agile add-on – you can even plan agile sprints!

Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.

Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With JIRA, you'll always know what's going on.

Collect, service, and report: With JIRA Service Desk, the JIRA platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.

Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. JIRA Agile adds agile project management to the power of JIRA.


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JIRA Software Reviews (1,113)

Most positive review

 Best Bug Tracking Software

I've used a lot of different things from Bugzilla to Jira. Jira certainly has it's problems, but amongst all the imperfect solutions out there Jira is the best.

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Reviewed 22nd of January, 2016 by Henry Yeh

Most critical review

 Incredibly powerful, but not without issues

Difficult to use for beginners. JIRA is an incredibly powerful tool for not only bug tracking, but any form of task or project management, small or large. It has integrations with hundreds of other tools and can be adjusted to work for almost any business workflow. It supports a range of Agile ...

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Reviewed 28th of January, 2016 by Tristan Davey

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JIRA Software Category Leaders

Reviews
Integrations
Mobile
Media
Security

#1 in Project Management

View full ranking
84
17
20
15
16
16

#1 in Project Collaboration

View full ranking
81
17
18
14
16
16

#1 in Task Management

View full ranking
83
17
20
14
16
16

#1 in Project Portfolio Management

View full ranking
87
18
20
16
17
16

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

JIRA Software Screenshots (15)

JIRA Software screenshot: Agile DevelopmentJIRA Software screenshot: Prioritize like a proJIRA Software screenshot: Development panelJIRA Software screenshot: Workflow designerJIRA Software screenshot: Release hubJIRA Software screenshot: Make JIRA your ownJIRA Software screenshot: CollaborateJIRA Software screenshot: Visibility JIRA Software screenshot: Service DeskJIRA Software screenshot: Code Integration JIRA Software screenshot: Build & ReleaseJIRA Software screenshot: Scrum & KanbanJIRA Software screenshot: Getting StartedJIRA Software screenshot: WorkflowsJIRA Software screenshot: Importing

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Traditional), Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

JIRA Software Pricing

Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

JIRA Software offers flexible pricing.

Small teams: $10/month for up to 10 users
Growing teams: $75/month for 15 users

Competitors Pricing

Active Collab

Starting from: $25.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Teamwork Projects

Starting from: $49.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Intervals

Starting from: $25.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users who visited JIRA Software also visited

Key Features of JIRA Software

  • Code integration
  • Service desk management
  • OpenSocial gadgets
  • 1000's of Add-ons
  • OnDemand or Hosted
  • Activity dashboard
  • Agile development
  • Status reporting
  • Portfolio management
  • Project workflow
  • Third party integration
  • Configurable workflow
  • Project time tracking
  • Issue management
  • Development tracking
  • Completion tracking
  • Real time reporting
  • Active directory integration
  • Automatic notifications
  • IT / software projects
  • Planning tools
  • Filtered views
  • Prioritizing
  • Release management
  • Burndown charts
  • Activity tracking
  • Scrum boards
  • Kanban boards
  • Mobile
  • Reporting & statistics
  • API availability
  • GitHub integration
  • Traceability
  • Customizable workflows
  • Sprint planning
  • Dynamic workflow
  • Disaster recovery

Benefits

Agile at Scale
Scrum and Kanban improve project success and deliver value iteratively. JIRA and JIRA Agile scale Agile across your organization. JIRA also integrates with GitHub to link issues to commits.

Industry Leading Workflow Engine
Don't let your issue tracking software dictate your process. With JIRA's workflow engine you can easily build the process that fits your team.

Polished User Experience
Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

Flexible Dashboards
Create a personalized view of JIRA. Share dashboards to track project status, create custom reports, and monitor team wallboards.

Powerful Searching and Reporting
Use JIRA's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of JIRA and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

Deployment Options
Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

Integrate with Everything
Get more from JIRA with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.

Alternatives to JIRA Software

GetApp Analysis

JIRA is a cross platform issue and bug tracking software with advanced project management capabilities and features. JIRA is suitable for any company size and is extremely valuable to all collaborating teams, stakeholders and project managers. JIRA helps your team share information and engage others seamlessly, display issues on agile boards with custom agile workflows, enforce kanban work in progress limits and check their efficiency planning and assign members with certain tasks, work together with colleagues using joint-editing tools and monitor the team’s progress and updates of each task.

Moreover, JIRA boasts a feature-rich service desk implementation that allows each department to collect customer requests instantly, and arrange them in priority queues that improve the productivity of the team and happiness of customers. Additionally, JIRA offers advanced source code integration along with a huge set of add-ons that can be conveniently found in Atlassian's Marketplace.

What is JIRA Software?

JIRA brings a team's resources and knowledge assets under the same collaborating platform. This makes the team more efficient and minimizes the employees' efforts to complete simple every day tasks. Complex activities that require the participation of personnel from different departments is easier when everyone uses JIRA.

The agile project management features in JIRA offer a first-class opportunity for supervisors and managers to locate roadblocks that undermine the overall productivity of the team and take focused action and identify areas for improvement.

Main Features

Mobile Application

JIRA's value and usability are greatly enhanced through its mobile platforms. Whether you are using Android or iOS JIRA remains accessible in a whole set of ways while you're on the go.

Using the JIRA app, you can access issues and bugs that are reported, and display them using custom filters. All reports are accompanied by comments and attachments like screenshots to help users fully understand the issue. A bug or issue can be assigned to a developer right from the mobile device.

Service Desk

JIRA Service Desk offers a clean and intuitive on-line customer portal for the clients that need help. They can just find what they need through easy to understand interface that will guide them to online help or to the most appropriate person to resolve their request.

After the requests reach the service department, engineers take over assignments and start working on the tasks.

A queue system automatically categorizes and prioritizes requests according to custom settings. A number of queues are available out of the box, but more can be added by users at any time. Service license agreements (SLAs) and the automatically generated metrics will provide you with detailed real-time reports, helping you assess progress and efficiency of your team.

Agile

JIRA Agile is aimed to help software development teams collaborate better. Using agile planning processes, teams can deliver functioning software earlier and stay flexible when requirements change. JIRA supports agile through various practices such as kanban and scrum. Visibility is the one thing that collaborating teams usually miss from their workflow, and that is exactly what JIRA Agile comes to fulfill.

You may plan in detail and do estimations with unparalleled accuracy. All bugs, tasks, and actions can be drag-n-dropped for users to perform easy prioritization or change sprints. At the end of the sprint, JIRA creates extensive reports with graphs and rich information which highlight the work done and the unfinished tasks that should be moved to the backlog or the next sprint.

Code Integration

Teams can use JIRA to manage the reporting, fixing and reviewing of software bugs in an efficient and integrated way. Developers can take assignments from shared dashboards and agile boards inside of JIRA. From there, Stash git repositories and Bamboo can be used to connect commits and test results back to the issue. All this can be done without the need of ever leaving JIRA.

If you need more Git or Mercurial repositories, you can utilize the integration with Atlassian's Bitbucket that will allow you to spend more time coding instead of dealing with issue and merging handling. The popular GitHub is also supported by JIRA and the connection can be done with the use of just the DVCS connector.

Atlassian Marketplace

Users of JIRA will find that Atlassian's Marketplace is the place to be when looking for extended functionality, or just for opportunities that you may never have thought of. It includes a vast collection of over 400 add-ons. There are admin tools, chart drawing tools, dashboard gadgets, themes, and styles etc. Over 61% of them are free of charge.

Besides the add-ons, here you will also find the very valuable workflow templates. You may search among a vast collection to find something suited to your needs, or create your own tailored workflow and upload it to the Marketplace for everyone's benefit.

Integrations

JIRA integrates well with a large number of related software to further expand the usability and utilization of the software in any usage scenario. Besides integrating with other Atlassian software tools like Confluence and Stash, developers have managed to achieve good integration with other software tools.

Some of the most notable examples include the popular revision control tool Github, the widely used Gliffy diagram editor, the Affinity Live and SalesForce CRMs, and the AtTask and Clarizen development tools.

Pricing

JIRA offers three solutions. The basic package can accommodate 10 users and costs $10 monthly. The second package includes JIRA agile which will help developers and costs $20 per month, and the third package which costs the same is intended for Service Desks so it has the respective add-on enabled. Teams may count more than 10000 members if the software is hosted in the company's servers and this will cost 24000$, 28000$ and 42000$ for the three packages, or up to 2000 members if it is hosted in the Atlassian Cloud with the price in this case ranging from 1000$ to 1500$.

Although JIRA is commercial software, it can be used for free and without limitation from organizations that are non-profit, non-government, non-academic, non-commercial, non-political and secular. Open Source projects also meet the criteria to get a free user license for JIRA.

Bottom Line

  • Easy project planning and management
  • Real-time issue tracking
  • Advanced code integration
  • Scrum and Kanban boards
  • Huge add-ons collection

Videos

Taylor Smith

Easy to use, could use more straightforward analytics and Kanban features

13/03/2017

Pros

Jira is, more or less, a straightforward product. You can create tickets, move tickets across a Kanban board, and do a variety of things with tickets such as add comments, photos, link tickets to other tickets, change the "status" or "priority" of tickets, and so on.

Cons

It can be a bit clunky at times. I would like more detailed Lean and Kanban analytics such as, "What's my Average Time in Queue?", "What's my Average Cycle Time?" etc. Have a few other ideas but very related to Product Development Flow-type thinking, so perhaps not suitable for main product. Jira does a good job at presenting some of these things (e.g. burndown rate) but a more powerful analytics suite would improve the product greatly.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Mike  Regas

Jira

08/03/2017

I find Jira is a great tool for Dev related projects. I find it can have to many steps and unclear workflows at times. If you take the time to properly configure Jira it can be a great asset. Take into account user feedback.

Pros

It is very configurable and supports multiple workflows. Easy to create a new Jira task.

Cons

Very configurable, reporting can be confusing and tasks can be confusing.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
Manager (Computer Software company, 1001-5000 employees)
Verified Reviewer

Really flexible

03/03/2017

Not easy to manage, but if you have a good technician able to play with all those settings, you can really have what you need. Possible, but not easy to involve external users.

Pros

really flexible and features rich

Cons

the user inteface is not much graphically customizable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering JIRA Software

Recommended for complex organizations with complex processes

Source: GetApp
Helpful?   Yes   No
Read more
Sachin K

Loved using this for our SCRUM

27/02/2017

I liked using this for my project. UI looks awesome. Ease of use

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
LEONARDO FORERO

A professional tool

24/02/2017

I've been using Jira for two years. The product is solid and works as expected. Plenty of functionalities even for the most demanding customers. Difficult to understand and also difficult adhere to, but once you make it part of your workflow every works like a charm.

Pros

Solid, professional, reliable

Cons

Difficult to understand, difficult to fit in your organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering JIRA Software

Take the configuration and implementation phase as a serious project.

Source: Capterra
Helpful?   Yes   No
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Prateek Gupta

Jira - Good to know we have it

23/02/2017

We can not go away without this tool. Not a single day goes when we do not work on it. It is always open on my system throughout the day, weeks, months.I like the dashboard more than anything else giving me the clear picture of the project at a glance.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rocky Singh

Jira - my preferred software

23/02/2017

It is one of the best products i have come across in the last 5 years i have been working in this industry. It is much efficient and easy to use for all. i recommend to all looking towards project management.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Amit Singh

Jira - The ultimate tool for Managing QA activities

23/02/2017

it is an excellent tool really helping me to manage my QA activities giving me the hands on what happens when. we are a team of 30 people and using it for more than 3 years without any issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Praveen Gupta

Jira - A must have tool

23/02/2017

Jira - I use this tool to plan for the different project activities based on some reports being produced by this. So, i have become more and more dependent on it, it is a must have tool on my system.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Malik Jamal

Jira good for bug tracking as well as scrum

23/02/2017

We use JIRA to help prioritize projects in our development pipeline.it also being used by our department for agile development and bug tracking, specifically Scrum. I have been using this since 2014 till now and never face any kind such a negative things.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

Who is JIRA Software For?



JIRA works in a wide range of industry sectors that extend from software development and online services, to automobile and aerospace engineering. From small businesses, to large enterprises, JIRA can boost the issue and bug tracking activities and decisively help with project management related tasks.

Among the 30,000 companies that currently use JIRA, you will find NASA, Ebay, BMW, Adobe, SalesForce, Cisco, and Linkedin. JIRA is widely used in more than 122 countries around the globe, as it is completely multi-platform and supports 5 languages. The employees that will mostly benefit from the software are software developers, managers of departments, service desk employees and editors.

Read the full GetApp Analysis

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