Jira Pricing, Features, Reviews & Comparison of Alternatives

Jira

Project & Issue Tracking Software - See why we're #1!

4.37/5 (9,612 reviews)

Jira overview

What is Jira?

With Jira, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.

Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use Jira to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. Jira makes all of this easy, so your team can spend less time managing the work and more time building great software.

Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. Jira has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.

Productive, powerful planning: Teams that need to be effective and efficient choose Jira to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to Jira– with the Jira Agile add-on – you can even plan agile sprints!

Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.

Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With Jira, you'll always know what's going on.

Collect, service, and report: With Jira Service Desk, the Jira platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.

Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. Jira Agile adds agile project management to the power of JIRA.
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Pricing

Starting from
$7/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English, Chinese (Traditional), Czech, Danish, French and 7 other languages, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish
Jira screenshot: Agile Development(2018) The NEW Jira Begins Now - Modern Software DevelopmentJira screenshot: PrioritizationJira screenshot: Development PanelJira screenshot: Workflow DesignerJira screenshot: Release HubJira screenshot: Customization Jira screenshot: Collaboration ToolsJira screenshot: Visibility Jira screenshot: Service DeskJira screenshot: Code Integration Jira screenshot: Build & ReleaseJira screenshot: Scrum & KanbanJira screenshot: Getting StartedJira screenshot: WorkflowsJira screenshot: Importing

Jira user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.4
  3.9
  4.1
Kevin Wang

JIRA is the best project planning and organising tool

Used daily for 2+ years
Reviewed 2019-11-27
Review Source: Capterra

My overall experience is excellent, it is the best project management software ever. I have used a few others in the past, but there is none that can compete with JIRA. with a integration of slack, confluence, it is very hard to refuse.

Pros
1. It is very flexible and fitted really well with agile development work. whether you are using kanban or standard sprint planning work flow, it supports all of those. 2. It is extremely useful to do project planning and creating stories, they will be saved in backlogs and you can access them with weight, estimate and priority. 3. It is quick to create a bug ticket to track bugs. 4. It is very easy to plan for a new sprint, by adding task, stories from the backlogs, it helps with the total points you want to target for a particular sprint, it automatically sum up the story points and make sure you don't over plan. 5. great report tool to help you analyse the project completion and nice burn down chart as well. To help the team retrospectively go back and review.

Cons
1. It is a big over complex by providing such flexible functionalities. But it is worth the time and learning curve. 2. As a developer, I don't have to pay the bill. But it is not very cheap if you have a large development team, the bills add up quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

The Ultimate Business Productivity Suite

Used daily for 2+ years
Reviewed 2020-11-12
Review Source: Capterra

JIRA has been an excellent tool overall - provides the perfect mix of task, project and issue tracking features that every company needs. I have worked with JIRA in two independent fast-growing companies and both times it has been the main driver of productivity.

Pros
The fully integrated task and project management boards with extensive levels of detail to run Kanban maintenance boards, complex sprints and even visualise recruitment pipelines. In collaboration with Confluence and BitBucket, the Atlassian product suite make the management of a growing software team seem easy.

Cons
JIRA has quite a steep learning curve for less software native users and can appear too complex for the average operational or commercial person. As such, it can be difficult to convince new people to use JIRA without extensive training and hand-holding. This could be improved by guided tours and a simpler interface for "new starts".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Yaroslav Kozak

More then you will ever need / Tool to handle thousands of problems one by one

Used daily for 6-12 months
Reviewed 2018-05-21
Review Source: GetApp

Pros
*Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform. There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons
*Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Bram Bruneel

Bram's Jira review

Used daily for 2+ years
Reviewed 2020-11-16
Review Source: Capterra

Overall, the product is great to use. If your company invests in it then as a user, you should can count yourself lucky. When you are responsible of running and purchasing the product and are dealing with organizational constraints, Atlassian Jira might not be so user friendly anymore. That's a petty, as it's in contrast with the user friendly image Atlassian Jira has with the many users.

Pros
The ease of use is such a timesaver. Also the many integrations with other attlassian products is great, it really saves a lot of time and it's a great as documentation. Jira is the reference for software development team, and with good reason1

Cons
It can be costly and there are nasty sides on the licensing. For example, you can't use plugins for a limited number of users, and only pay for that the number of users. Although in some cases I can understand, in some other cases it makes no sense and it's really a barrier. An other nasty side we experienced is the lost of investment when upgrading during a license term. We bought a license for 2 years, without any discount wrt the 1 year license deal. Within the year, we already needed to extend the number of licensed users so we had to upgrade the license. We then had no way to recover a part of the investment of the remaining time of the initial license ... never buy more than 1 year! One last BIG negative is the recent forced move to cloud. We have always ran Jira and Atlassian products on prem. A recent decision by Atlassian is forcing the user away from the current on prem solution. This is simply not what we want or can. I'm sure this will be an issues with several European organizations where the move to cloud wrt GDRP is not that easy or not a company priority.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Luke Allan Bowler

Best and most true to tradition agile project/product management tool around

Used daily for 1-2 years
Reviewed 2020-11-09
Review Source: Capterra

I have a (probably unhealthy) love for Jira and would need a lot of convincing to switch. It's interface is genuinely enjoyable to use and it aligns perfectly with agile product management methodologies, natively and in conjunction with its plethora of add-ons.

Pros
Jira is an immensely powerful issue management tool. It's JQL language provides ultimate flexibility to satisfy the needs of all roles on a product/project team. It's easy to use (if agile concepts are familiar to you and semi-intuitive if they're not), easy to deploy (especially if you're using Jira Cloud) and easy to integrate with.

Cons
The pricing model for add-ons. You could have a 100 users registered to your Jira instance, have an add-on that is used by a small handful of power users, and still be paying a license fee for all 100 users. Very annoying!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jira pricing

Starting from
$7/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Jira Software offers flexible pricing.

Small teams: $0 per user/month for up to 10 users
Growing teams: $7 per user/month for 11 to 10,000 users

Jira features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Prioritizing
Progress Tracking
Project Time Tracking
Projections
Reporting & Statistics
Third Party Integration

Drag & Drop Interface (142 other apps)
Gantt Charts (140 other apps)
Project Management (197 other apps)
Project Planning (148 other apps)
Project Tracking (147 other apps)
Task Management (178 other apps)
Task Planning (129 other apps)
Task Scheduling (124 other apps)
Task Tracking (169 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Jira

Key features of Jira

  • Code integration
  • Service desk management
  • OpenSocial gadgets
  • 1000's of Add-ons
  • OnDemand or hosted
  • Customizable scrum boards
  • Kanban boards
  • API availability
  • Customizable workflows
  • Sprint planning
  • Agile reporting
  • Burndown/burnup charts
  • Sprint reports
  • Cumulative flow diagrams
  • Velocity charts
  • Version reports
  • Roadmap planning
  • Custom filters
View All Features

Benefits

Agile at Scale
Scrum and Kanban improve project success and deliver value iteratively. Jira and Jira Agile scale Agile across your organization. Jira also integrates with GitHub to link issues to commits.

Industry Leading Workflow Engine
Don't let your issue tracking software dictate your process. With Jira's workflow engine you can easily build the process that fits your team.

Polished User Experience
Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

Flexible Dashboards
Create a personalized view of Jira. Share dashboards to track project status, create custom reports, and monitor team wallboards.

Powerful Searching and Reporting
Use Jira's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of Jira and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

Deployment Options
Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

Integrate with Everything
Get more from Jira with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.