App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Jira Logo
Jira
4.4
(12.7K)

Write a review

Project & Issue Tracking Software - See why we're #1!

visit website

(245)

Jira Pricing, Features, Reviews and Alternatives

Jira product overview

Price starts from

7.50

/user

Per month

What is Jira?

With Jira, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.

Key benefits of using Jira

  • Agile at Scale
    Scrum and Kanban improve project success and deliver value iteratively. Jira and Jira Agile scale Agile across your organization. Jira also integrates with GitHub to link issues to commits.

  • Industry Leading Workflow Engine
    Don't let your issue tracking software dictate your process. With Jira's workflow engine you can easily build the process that fits your team.

  • Polished User Experience
    Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

  • Flexible Dashboards
    Create a personalized view of Jira. Share dashboards to track project status, create custom reports, and monitor team wallboards.

  • Powerful Searching and Reporting
    Use Jira's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of Jira and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

  • Deployment Options
    Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

  • Integrate with Everything
    Get more from Jira with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    24/7 (Live rep)
    FAQs/Forum
    Phone Support

    Training options

    Webinars
    Documentation
    Live Online
    Videos

    Jira pricing information

    Value for money

    4.3

    /5

    12.7K

    Starting from

    7.50

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Jira features

    Functionality

    4.4

    /5

    12.7K

    Total features

    152

    37 categories

    Most valued features by users

    Task Management
    Collaboration Tools
    Task Progress Tracking
    Activity Dashboard
    Alerts/Notifications
    Prioritization
    Third Party Integrations
    Projections

    Functionality contenders

    Jira users reviews

    Overall Rating

    4.4

    /5

    12.7K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.24/10
    Rating distribution

    5

    4

    3

    2

    1

    6.8K

    4.6K

    1K

    133

    62

    Why do users choose Jira?

    What would users change about Jira?

    Pros
    The features of Jira are very useful, help track multiple projects with ease. Helps a ton in collaborating with other team members efficiently.
    Jira is pretty straight forward. Once you get used to how to set up a Jira, and subscribe to notifications it works on auto-pilot helps to get track of complex issues, resolution and monitor progress.
    Slack integration is super useful and the ability to write JQL and integrating with Google sheet is immensely useful.
    Cons
    It has limited number of software integrations. Error notifications can be annoying sometimes.
    If you accidentally click on the wrong name, the submitter gets a notification when it is assigned, and then another notification when you fix this by assigning it to the correct name.
    Sometimes Jira does not work for some time and that makes it hard to track work. It has server problems often.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Jakob B.

    International Development Manager

    Sports, 11-50 employees

    Review source

    Overall Rating

    Functional and Effective but not Pretty

    Reviewed 2 years ago

    Transcript

    Jake B.: I'm Jake, a Senior Manager at an events company, and I gave Jira four out of five stars. Before...

    AvatarImg
    AvatarImg

    Tapan P.

    Director, Data Analytics, Engineering and Architecture

    Education Management, 1,001-5,000 employees

    Review source

    Overall Rating

    Great tool to manage your project of any style

    Reviewed 2 years ago

    Transcript

    Tapan P.: Hi, my name is Tapan and I work for an educational prep company. I work as a director of analytics,...

    AvatarImg
    AvatarImg

    Vinod K.

    Verified reviewer

    Construction, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Project Management for Everyone

    Reviewed a month ago

    I have used it from issue tracking , agile management and now with Jira work management you can do waterfall management also.

    Pros

    With its simplicity JIRA can be used by all kind of users Engineers, IT, HR, Finance. I have seen its growth from bug traking to kanban to scrum and now business projects. No other tool has this simplicity and versatility.

    Cons

    limitation of scheduling, roadmap and timesheet.

    AvatarImg
    AvatarImg

    Enrique R.

    Verified reviewer

    Information Technology and Services, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    There are many programs to manage projects and teams, but they are not Jira

    Reviewed a month ago

    As I already mentioned in the example of use in the Pros section, from the simplest project (a shopping list), to the most complex, the integration of several work teams from different areas and several very diverse projects, You need software that makes work, communication and organization easier.Jira offers us that, simplifying the management, planning and management of issues, without Jira, order becomes chaos.

    Pros

    I will give an example of how I used it on one occasion and the advantages of having had this software.I was hired by a digital marketing company to improve proprietary applications, internal APIs, creation and migration of landing pages made in WP for our clients, migration of PHP applications to Python, server management, diversity of containers... The DevOps who was doing all that work left the...

    Cons

    Despite having Jira with everything necessary for software development, sometimes it becomes more complex and less visual than if we accompany it with some extras, also from Atlassian. So it is easier for some boards or planning to use Trello, GitHub or Bitbucket for continuous integration, Sourcetree to make the different branches and versions more visual, Composer for team collaboration...

    AR
    AvatarImg

    Anonymous Reviewer

    Verified reviewer

    Information Technology and Services, 201-500 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Make sure you're doing Agile right

    Reviewed 2 months ago

    The Engineering team uses Jira Software, including software engineers, developers, IT, and DBAs. In our Agile software development process, Jira Software is our primary tool. From the initial idea to the point at which the project is deployed in production, it is used to track the project from beginning to end. As part of our Agile development process, Jira helps to keep a clear view of timelines for our projects and ensures that our development is moving along in a timely manner.

    Pros

    It is possible to track the progress of projects. The ability to track the performance of teams on a regular basis. It's a very well defined tool that is easy to use and understand. An easy-to-use interface that is highly customizable.

    Cons

    It can be difficult for people who are not technically minded to create custom reports. Add-ons that are really basic should not be costing you anything. There is a requirement to know the development language in order to perform the query.

    AR
    AvatarImg

    Anonymous Reviewer

    Verified reviewer

    Information Technology and Services, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Highly flexible Agile project management tool but a little complicated to use.

    Reviewed 3 months ago

    I love using Jira as I can configure it as per my project's needs and I highly recommend this tool if your team is following 'Agile Development' process.

    Pros

    I have been using Jira from last 5+ years now for Backlog management, Requirements management, Bug tracking and creating Dashboards for project review meetings with leadership. It's extremely flexible tool where you can configure your own workflows and customize it as per your project's needs. It's my go-to Agile project management tool (especially for Scrum). It's so easy to create and manage user...

    Cons

    Jira doesn't allow you to add multiple assignee on one user story, and this becomes a concern when multiple developers are working on one story. Also, it's hard to get support from Atlassian when you are facing some technical issues. Additionally, in my experience, I have found that as Jira provides great level of customization, it can become really messy, if multiple management styles are involved during project planning phase. The workflows can get overly complicated and as a Product Owner, you find yourself stuck in updating the ticket statuses all day long.

    BC
    AvatarImg

    Benjamin C.

    Computer Software, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Advanced Project Management tool

    Reviewed a month ago

    As a software solutions company, we have numerous projects on the go and use Jira to track them. We use Scrum, and Jira matches up with the Scrum process well. We do weekly sprints where we review the backlog and add tasks to our sprint, and this process is easy with Jira and allows many options.

    Pros

    Jira is a nice and powerful tool to track our projects. This includes all Epics, Stories, Tasks, Sub-tasks and bugs. It allows for many options as well, including labels, easy prioritization (drag and drop). Recently they have added features to help track milestones, so you don't need MS project anymore. There are a lot of different reports (good for clients) and numerous integrations available.

    Cons

    After you get to so many users, the costs increase quite a bit. Confluence and some add-ons are also additional costs. We have also found the odd bug. For example, the wrong ticket is updated, or in the backlog view the mouse curser can no longer select rows (fixed by a refresh). Classic Projects vs. New Project is also a bit confusing. It's hard to get new features for some of our old projects, unless we recreate the Project from the start.

    Jira FAQs and common questions

    Q. What type of pricing plans does Jira offer?

    Jira has the following pricing plans:
    Starting from: $7.50/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Jira?

    Jira has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Jira support?

    Jira supports the following languages:
    Chinese (Traditional), Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish


    Q. Does Jira support mobile devices?

    Jira supports the following devices:
    Android, iPad, iPhone


    Q. Does Jira offer an API?

    Yes, Jira has an API available for use.


    Q. What other apps does Jira integrate with?

    Jira integrates with the following applications:
    GitHub, Microsoft Outlook, Balsamiq, CA Flowdock, Dovico, Zephyr Enterprise, Get Satisfaction, Salesforce Sales Cloud, Harvest, Weekdone, ConnectWise PSA, Bitbucket, Lucidchart, JIRA Service Management, Confluence, Gliffy, Hubstaff, Zendesk Suite


    Q. What level of support does Jira offer?

    Jira offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

    Related categories