JIRA Software Pricing, Features, Reviews & Comparison of Alternatives

JIRA Software Reviews

JIRA Software

Project & Issue Tracking Software - See why we're #1!

4.26/5 (1,991 reviews)
27,911

JIRA Software overview

With JIRA, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, JIRA has you covered. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.

Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use JIRA to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. JIRA makes all of this easy, so your team can spend less time managing the work and more time building great software.

Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. JIRA has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.

Productive, powerful planning: Teams that need to be effective and efficient choose JIRA to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to JIRA – with the JIRA Agile add-on – you can even plan agile sprints!

Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.

Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With JIRA, you'll always know what's going on.

Collect, service, and report: With JIRA Service Desk, the JIRA platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.

Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. JIRA Agile adds agile project management to the power of JIRA.
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Pricing

Starting from
$10/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

Chinese (Traditional), Czech, Danish, English, French and 7 other languages, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish
JIRA Software screenshot: Agile DevelopmentMeet JIRA SoftwareJIRA Software screenshot: PrioritizationJIRA Software screenshot: Development PanelJIRA Software screenshot: Workflow DesignerJIRA Software screenshot: Release HubJIRA Software screenshot: Customization JIRA Software screenshot: Collaboration ToolsJIRA Software screenshot: Visibility JIRA Software screenshot: Service DeskJIRA Software screenshot: Code Integration JIRA Software screenshot: Build & ReleaseJIRA Software screenshot: Scrum & KanbanJIRA Software screenshot: Getting StartedJIRA Software screenshot: WorkflowsJIRA Software screenshot: Importing

JIRA Software reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.3
  3.8
  4.0
Richard Staples

Great for large organizations, incredibly flexible, but not often difficult to use.

Used daily for 2+ years
Reviewed 2018-01-16
Review Source: Capterra

It helps my team and my company keep track of all the features and bugs we are working on, and is a powerful project planning and organizational tool. The integrations with GitHub, Zendesk, and Power BI are incredibly valuable, and help automate much of our issue management.Jira works incredibly well for large organizations, allowing each team to have their own workspace for projects, epics, user stories, and bug tracking. It is incredibly flexible, allowing each team to customize the fields that appear on each issue. This lets the teams customize their workflows, and makes it possible to manage very diverse teams such as art, development, and marketing all within the same system. It has very powerful integrations with tools like GitHub, ZenDesk, and Power BI, which helps automate issue tracking and provide organization-wide statistics and analysis. Flat-fee pricing for small teams is very competitive for the amount of power it provides.

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Ashish Agrawal

Best agile project management tool i have used so far

Used daily for 1-2 years
Reviewed 2018-01-16
Review Source: Capterra

We are using JIRA to manage our complex institution management system where we are following agile process. JIRA helps in managing and tracking task. If one has got good grasp of usinf this software It is a powerful tool. We use a feature Log Work of JIRA to lof our daily work on tasks and sub-tasks. JIRA is able to generate time sheets based on work logs. JIRA cab be customized based on one's particular need but It is bit harder to understand this feature. JIRA is not costly if the team size is less then or equal to 10. JIRA is popular issue tracking and project management tool developed by Atlassian. JIRA has all advanced features a agile project management tool provide like scrum tracking, Sprint burndown chart, Agile reports, velocity charts. JIRA supports estimation of tasks in points as well as hours and does also rack the actual time spent on task. We have customized JIRA based on our project workflow like a sequence PO Review, Start Progress, Unit Testing, Code review, QA Testing, Done. JIRA Supports estimation and lifecycle of sub-tasks also.

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Diego Aviles

Managing ticket in a software team is what it does best. Hard to picture using it for other purposes

Used weekly for 1-2 years
Reviewed 2017-09-12
Review Source: Capterra

Easy way to manage software-tickets, to communicate about them with co-workers and to customize our own workflow. It takes a lot of the steps of managing a bug or a problem of your mind.A big advantage for me is that the software is centered and focused on teams that write software. This results in some nice features that you really appreciate when writing documentation and when you are quickly looking for information and old documentation yourself. Specifically, it supports markdown but at the same time it has a basic but useful interface for editing text so that no matter how different everybody structures their text, the end document has a minimum standard of formatting and readability. Everything is searchable and easy to index/link, features which I often use. The standard functions for 'Scrum' or similar programming styles/paradigms are all there (kanban view, ticket priority, roles, versioning, etc.). At least while we used it, the application was always reliable and quick. The ability to create your own workflow for tickets was also useful. Indeed JIRA helps to keep a standard of transparency and documentation. Of course this is not enough and depends on each team, but I think it is quite helpful in helping you get there. Support for markdown is key.

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Krzysztof Karolczak

Ultimate IT Project Management platform

Used daily for 2+ years
Reviewed 2018-03-16
Review Source: Capterra

JIRA is the ultimate IT project management platform . It's default setting should cater for 60% of all needs of a scrum/kanban team working on a small to mid size IT project. The other 40% can be configured, achieved by external plugins that are abundant in the JIRA marketplace or found in other tools from the atlassian stack (like Confluence). I've used JIRA in projects with 4 people and 50 people. Would not use any other tool, can no longer imagine IT projects managed with Trello or other similiar tools.

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Anonymous

Customizable for your most complex workflows, quick to use everyday

Used daily for 1-2 years
Reviewed 2018-02-09
Review Source: Capterra

We develop software solutions for a highly regulated environment, and that means lots of bureaucracy before a feature gets evaluated, developed, tested, released. Jira helps us keeping track of the state of the tickets without having to rely on the versatility of spreadsheets (!). There's also a lot of tools to track time or effort planned or spent, with plenty of fully configurable charts and their very own sql-like query language. If you like fiddling with this kind of things, you can get interesting information out of it, all for the benefit of the team. Atlassian tools are well integrated and Confluence is a nice tool, too.

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JIRA Software pricing

Starting from
$10/month
Pricing options
Free trial
Subscription
View Pricing Plans

JIRA Software offers flexible pricing.

Small teams: $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users

JIRA Software features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Commenting
Prioritizing
Progress Tracking
Project Time Tracking
Projections
Third Party Integration

Collaborative Workspace (74 other apps)
Drag & Drop Interface (68 other apps)
Gantt Charts (70 other apps)
Project Management (96 other apps)
Project Planning (89 other apps)
Project Tracking (85 other apps)
Resource Management (68 other apps)
Task Tracking (80 other apps)
Timesheets (82 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
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Category Leaders ranking

Reviews
Integrations
Mobile
Media
Security

#1 in Project Management

View full ranking
86
18
20
17
15
16

#1 in Project Portfolio Management

View full ranking
92
19
20
18
19
16

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

JIRA Software also features in these categories:

GetApp Analysis

JIRA is a cross platform issue and bug tracking software with advanced project management capabilities and features. JIRA is suitable for any company size and is extremely valuable to all collaborating teams, stakeholders and project managers. JIRA helps your team share information and engage others seamlessly, display issues on agile boards with custom agile workflows, enforce kanban work in progress limits and check their efficiency planning and assign members with certain tasks, work together with colleagues using joint-editing tools and monitor the team’s progress and updates of each task.

Moreover, JIRA boasts a feature-rich service desk implementation that allows each department to collect customer requests instantly, and arrange them in priority queues that improve the productivity of the team and happiness of customers. Additionally, JIRA offers advanced source code integration along with a huge set of add-ons that can be conveniently found in Atlassian's Marketplace.


What is JIRA Software?

JIRA brings a team's resources and knowledge assets under the same collaborating platform. This makes the team more efficient and minimizes the employees' efforts to complete simple every day tasks. Complex activities that require the participation of personnel from different departments is easier when everyone uses JIRA.

The agile project management features in JIRA offer a first-class opportunity for supervisors and managers to locate roadblocks that undermine the overall productivity of the team and take focused action and identify areas for improvement.


Who is JIRA Software for?

JIRA works in a wide range of industry sectors that extend from software development and online services, to automobile and aerospace engineering. From small businesses, to large enterprises, JIRA can boost the issue and bug tracking activities and decisively help with project management related tasks.

Among the 30,000 companies that currently use JIRA, you will find NASA, Ebay, BMW, Adobe, SalesForce, Cisco, and Linkedin. JIRA is widely used in more than 122 countries around the globe, as it is completely multi-platform and supports 5 languages. The employees that will mostly benefit from the software are software developers, managers of departments, service desk employees and editors.


Main features

Mobile Application

JIRA's value and usability are greatly enhanced through its mobile platforms. Whether you are using Android or iOS JIRA remains accessible in a whole set of ways while you're on the go.

Using the JIRA app, you can access issues and bugs that are reported, and display them using custom filters. All reports are accompanied by comments and attachments like screenshots to help users fully understand the issue. A bug or issue can be assigned to a developer right from the mobile device.

Service Desk

JIRA Service Desk offers a clean and intuitive on-line customer portal for the clients that need help. They can just find what they need through easy to understand interface that will guide them to online help or to the most appropriate person to resolve their request.

After the requests reach the service department, engineers take over assignments and start working on the tasks.

A queue system automatically categorizes and prioritizes requests according to custom settings. A number of queues are available out of the box, but more can be added by users at any time. Service license agreements (SLAs) and the automatically generated metrics will provide you with detailed real-time reports, helping you assess progress and efficiency of your team.

Agile

JIRA Agile is aimed to help software development teams collaborate better. Using agile planning processes, teams can deliver functioning software earlier and stay flexible when requirements change. JIRA supports agile through various practices such as kanban and scrum. Visibility is the one thing that collaborating teams usually miss from their workflow, and that is exactly what JIRA Agile comes to fulfill.

You may plan in detail and do estimations with unparalleled accuracy. All bugs, tasks, and actions can be drag-n-dropped for users to perform easy prioritization or change sprints. At the end of the sprint, JIRA creates extensive reports with graphs and rich information which highlight the work done and the unfinished tasks that should be moved to the backlog or the next sprint.

Code Integration

Teams can use JIRA to manage the reporting, fixing and reviewing of software bugs in an efficient and integrated way. Developers can take assignments from shared dashboards and agile boards inside of JIRA. From there, Stash git repositories and Bamboo can be used to connect commits and test results back to the issue. All this can be done without the need of ever leaving JIRA.

If you need more Git or Mercurial repositories, you can utilize the integration with Atlassian's Bitbucket that will allow you to spend more time coding instead of dealing with issue and merging handling. The popular GitHub is also supported by JIRA and the connection can be done with the use of just the DVCS connector.

Atlassian Marketplace

Users of JIRA will find that Atlassian's Marketplace is the place to be when looking for extended functionality, or just for opportunities that you may never have thought of. It includes a vast collection of over 400 add-ons. There are admin tools, chart drawing tools, dashboard gadgets, themes, and styles etc. Over 61% of them are free of charge.

Besides the add-ons, here you will also find the very valuable workflow templates. You may search among a vast collection to find something suited to your needs, or create your own tailored workflow and upload it to the Marketplace for everyone's benefit.


Integrations

JIRA integrates well with a large number of related software to further expand the usability and utilization of the software in any usage scenario. Besides integrating with other Atlassian software tools like Confluence and Stash, developers have managed to achieve good integration with other software tools.

Some of the most notable examples include the popular revision control tool Github, the widely used Gliffy diagram editor, the Affinity Live and SalesForce CRMs, and the AtTask and Clarizen development tools.


Pricing

JIRA offers three solutions. The basic package can accommodate 10 users and costs $10 monthly. The second package includes JIRA agile which will help developers and costs $20 per month, and the third package which costs the same is intended for Service Desks so it has the respective add-on enabled. Teams may count more than 10000 members if the software is hosted in the company's servers and this will cost 24000$, 28000$ and 42000$ for the three packages, or up to 2000 members if it is hosted in the Atlassian Cloud with the price in this case ranging from 1000$ to 1500$.

Although JIRA is commercial software, it can be used for free and without limitation from organizations that are non-profit, non-government, non-academic, non-commercial, non-political and secular. Open Source projects also meet the criteria to get a free user license for JIRA.


Bottom line

  • Easy project planning and management
  • Real-time issue tracking
  • Advanced code integration
  • Scrum and Kanban boards
  • Huge add-ons collection

Additional information for JIRA Software

Key features of JIRA Software

  • Code integration
  • Service desk management
  • OpenSocial gadgets
  • 1000's of Add-ons
  • OnDemand or hosted
  • Activity dashboard
  • Agile development
  • Status reporting
  • Portfolio management
  • Project workflow
  • Third party integration
  • Configurable workflow
  • Project time tracking
  • Issue management
  • Development tracking
  • Completion tracking
  • Real time reporting
  • Active directory integration
  • Automatic notifications
  • IT / software projects
  • Planning tools
  • Filtered views
  • Prioritizing
  • Release management
  • Burndown charts
  • Activity tracking
  • Customizable scrum boards
  • Kanban boards
  • Mobile apps
  • Reporting & statistics
  • API availability
  • GitHub integration
  • Traceability
  • Customizable workflows
  • Sprint planning
  • Dynamic workflow
  • API
  • Collaboration tools
  • Charting
  • Estimating
  • Projections
  • Categorizing
  • Monitoring
  • Commenting
  • Agile reporting
  • Burndown/burnup charts
  • Sprint reports
  • Cumulative flow diagrams
  • Velocity charts
  • Version reports
  • Progress tracking
  • Roadmap planning
  • Custom filters
  • Issue tracking
  • Visual timeline
  • Forecasting
  • Team management
  • Communication management
  • Action management
  • @mentions
  • Assignment management
  • Custom reports
  • JIRA's query language (JQL)
  • Search functionality
View All Features

Benefits

Agile at Scale
Scrum and Kanban improve project success and deliver value iteratively. JIRA and JIRA Agile scale Agile across your organization. JIRA also integrates with GitHub to link issues to commits.

Industry Leading Workflow Engine
Don't let your issue tracking software dictate your process. With JIRA's workflow engine you can easily build the process that fits your team.

Polished User Experience
Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

Flexible Dashboards
Create a personalized view of JIRA. Share dashboards to track project status, create custom reports, and monitor team wallboards.

Powerful Searching and Reporting
Use JIRA's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of JIRA and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

Deployment Options
Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

Integrate with Everything
Get more from JIRA with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.