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Jira

Project & Issue Tracking Software - See why we're #1!

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Jira Pricing, Features, Reviews and Alternatives

Jira product overview

Price starts from

$

7

/momonth
Per User

What is Jira?

With Jira, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.

Key benefits of using Jira

  • Agile at Scale
    Scrum and Kanban improve project success and deliver value iteratively. Jira and Jira Agile scale Agile across your organization. Jira also integrates with GitHub to link issues to commits.

  • Industry Leading Workflow Engine
    Don't let your issue tracking software dictate your process. With Jira's workflow engine you can easily build the process that fits your team.

  • Polished User Experience
    Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

  • Flexible Dashboards
    Create a personalized view of Jira. Share dashboards to track project status, create custom reports, and monitor team wallboards.

  • Powerful Searching and Reporting
    Use Jira's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of Jira and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

  • Deployment Options
    Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

  • Integrate with Everything
    Get more from Jira with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    24/7 (Live rep)
    FAQs/Forum
    Phone Support

    Training options

    Webinars
    Documentation
    Live Online
    Videos

    Jira pricing information

    Value for money

    4.2

    /5

    11K

    Price starts from

    $

    7

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Jira features

    Functionality

    4.4

    /5

    11K
    Total Features149 44 categories

    Most valued features by users

    Task Management
    Collaboration Tools
    Projections
    Task Progress Tracking
    Prioritization
    Time & Expense Tracking
    Alerts/Notifications
    Reporting/Analytics

    Functionality contenders

    Jira users reviews

    Overall rating

    4.4

    /5

    11K

    Positive reviews

    90%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.19/10
    Rating distribution

    5

    4

    3

    2

    1

    5,706

    4,149

    968

    127

    58

    Why do users choose Jira?

    What would users change about Jira?

    Pros
    It is an outstanding platform easy to use, with a great UI design, and wide range of customization and con configuration.

    LD

    Luis D.

    It is so easy to get started with Jira. They have awesome integrations into other atlassian products as well (we were using Trello before) so switching to Jira was almost seamless.

    AA

    Ameer A.

    Perfect for resource management and issue tracking, good for project managers to find out where the team is spending maximum time and helps in bandwidth allocation, understanding team velocity.

    DC

    Debodirno C.

    Cons
    It has limited number of software integrations. Error notifications can be annoying sometimes.

    NG

    Nitesh G.

    If you accidentally click on the wrong name, the submitter gets a notification when it is assigned, and then another notification when you fix this by assigning it to the correct name.

    MS

    Mary S.

    Sometimes Jira does not work for some time and that makes it hard to track work. It has server problems often.

    Jenil D.

    Overall rating contenders

    Overall Rating

    Functional and Effective but not Pretty

    Reviewed a year ago

    Transcript

    Jake B.: I'm Jake, a Senior Manager at an events company, and I gave Jira four out of five stars. Before...

    Tapan P.

    Director, Engineering and Analytics

    Education Management, 1,001-5,000 employees

    Review source

    Overall Rating

    Great tool to manage your project of any style

    Reviewed a year ago

    Transcript

    Tapan P.: Hi, my name is Tapan and I work for an educational prep company. I work as a director of analytics,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Jira for bug tracking and project management

    Reviewed 2 years ago

    I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

    Pros

    We used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own

    Cons

    Being so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The only project management tool you need

    Reviewed a month ago

    JIRA has been an integral part of our software development and project management journey and has just about all the tools you need to successfully manage your project or product offerings.

    Pros

    JIRA has just about every project management aspect covered in their offering and it's easy to set up and configure to suit your needs. Reporting, ticket tracking, requirement and comment tracking, workflow customization, task assignment and follow-up + more make the life of a project manager a breeze which would otherwise have to be done using a multitude of tools.

    Cons

    The permissions structure/permission matrix at the administrative level could be a bit more user-friendly as troubleshooting an incorrectly configured (permission) JIRA instance can be a hassle. Sometimes when new versions are introduced, some of the older features are dumbed down to make it easier for the user but for power users, this could cause confusion if they were wired to do some tasks using the old methods.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    More then you will ever need / Tool to handle thousands of problems one by one

    Reviewed 4 years ago
    Pros

    *Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform. There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead...

    Cons

    *Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    A robust application that can be used for everything from task management to software development

    Reviewed a month ago

    We started using Jira for simple issue tracking for all issue types, from bugs and ideas to backlogged and in progress tickets. We have since expanded this to track our full development roadmap and to produce documentation within Confluence. We have also taken advantage of the integration with Gitlab and Sentry to help give us a more clear picture of what's going on, even when it isn't happening directly in Jira.

    Pros

    Jira has a weekly release schedule which means the product is always being improved or changed. This is usually a good thing, although I will admit that sometimes it isn't. Jira is also incredibly functional for a broad range of use cases, from managing a simple to-do list, team task tracking, process automation, to software development. They do a good job of making it user friendly and easy to onboard, especially since they started making drastic UI improvements a little over a year ago.

    Cons

    A consequence of being capable of so much is that it can be hard to configure initially. More specifically, which features you need and which can be disabled. There are a lot of great features but some just complicate the workflow, and it usually takes time to figure this out.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    JIRA enables business to add velocity to their service management tasks and workflows

    Reviewed 3 months ago

    JIRA is a modern take on a ITSM solution. It is feature loaded yet has a very intuitive User Experience. It has good User Interface as well. JIRA acts as the common interface between Developers, IT ops and business teams and helps different parts of the business colloborate better. It acts as the source of truth for all involves parties and does its basic tasks quite well. It adds velocity to the overall process of task management irrespective of the industry it is used in.

    Pros

    1. Great User Interface and User Experience. 2. The ability to create custom queues and automatically re-direct issues to these queues saves a lot of time. 3. The inbuilt SLA management and the option of integrating it to third party alert and notification software is impressive. 4. Adding attachment, links and other resources to JIRA ticket is easy and straightforward. 5. It has great audit trail tracking and can act as a source of truth for all parties involved.

    Cons

    1. The issue search feature could have been a little more customizable and faster. 2. The options available to format the comments on an issue are limited and not very intuitive.

    Jira FAQs and common questions

    Jira has the following pricing plans:
    Starting from: $7.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Jira has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Jira supports the following languages:
    Russian, Spanish, English, French, Chinese (Traditional), Czech, German, Danish, Polish, Italian, Japanese, Portuguese


    Jira supports the following devices:
    Android, iPhone, iPad


    Yes, Jira has an API available for use.


    Jira integrates with the following applications:
    GitHub, Microsoft Outlook, Balsamiq, CA Flowdock, Dovico, Zephyr, Get Satisfaction, Salesforce Sales Cloud, Harvest, Weekdone, ConnectWise Manage, Bitbucket, Lucidchart, Jira Service Management, Atlassian Confluence, Gliffy, Hubstaff, Zendesk


    Jira offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

    Related categories