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Jira
4.4
(13.8K)

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Project & Issue Tracking Software - See why we're #1!

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(321)

Jira Pricing, Features, Reviews and Alternatives

Jira product overview

Price starts from

7.75

/user

Per month

What is Jira?

With Jira, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.

Key benefits of using Jira

  • Agile at Scale
    Scrum and Kanban improve project success and deliver value iteratively. Jira and Jira Agile scale Agile across your organization. Jira also integrates with GitHub to link issues to commits.

  • Industry Leading Workflow Engine
    Don't let your issue tracking software dictate your process. With Jira's workflow engine you can easily build the process that fits your team.

  • Polished User Experience
    Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

  • Flexible Dashboards
    Create a personalized view of Jira. Share dashboards to track project status, create custom reports, and monitor team wallboards.

  • Powerful Searching and Reporting
    Use Jira's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of Jira and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

  • Deployment Options
    Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

  • Integrate with Everything
    Get more from Jira with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    24/7 (Live rep)
    FAQs/Forum
    Phone Support

    Training options

    Webinars
    Documentation
    Live Online
    Videos

    Jira pricing information

    Value for money

    4.3

    /5

    13.8K

    Starting from

    7.75

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Jira features

    Functionality

    4.4

    /5

    13.8K

    Total features

    160

    41 categories

    Most valued features by users

    Task Management
    Collaboration Tools
    Task Progress Tracking
    Alerts/Notifications
    Activity Dashboard
    Third Party Integrations
    Prioritization
    Reporting/Analytics

    Functionality contenders

    Jira users reviews

    Overall Rating

    4.4

    /5

    13.8K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.27/10
    Rating distribution

    5

    4

    3

    2

    1

    7.5K

    5K

    1K

    136

    62

    Why do users choose Jira?

    What would users change about Jira?

    Pros
    The features of Jira are very useful, help track multiple projects with ease. Helps a ton in collaborating with other team members efficiently.
    Jira is pretty straight forward. Once you get used to how to set up a Jira, and subscribe to notifications it works on auto-pilot helps to get track of complex issues, resolution and monitor progress.
    Slack integration is super useful and the ability to write JQL and integrating with Google sheet is immensely useful.
    Cons
    It has limited number of software integrations. Error notifications can be annoying sometimes.
    If you accidentally click on the wrong name, the submitter gets a notification when it is assigned, and then another notification when you fix this by assigning it to the correct name.
    Sometimes Jira does not work for some time and that makes it hard to track work. It has server problems often.

    Overall rating contenders

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    Tapan P.

    Director, Data Analytics, Engineering and Architecture

    Education Management, 1,001-5,000 employees

    Review source

    Overall Rating

    Great tool to manage your project of any style

    Reviewed 3 years ago

    Transcript

    Tapan P.: Hi, my name is Tapan and I work for an educational prep company. I work as a director of analytics,...

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    Jakob B.

    International Development Manager

    Sports, 11-50 employees

    Review source

    Overall Rating

    Functional and Effective but not Pretty

    Reviewed 3 years ago

    Transcript

    Jake B.: I'm Jake, a Senior Manager at an events company, and I gave Jira four out of five stars. Before...

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    Aayush M.

    Information Technology and Services, 501-1,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Jira - Perfect tool for Project/Task Management

    Reviewed a month ago
    Pros

    I like the most about Jira is we can easily collaborate with our team members and divide the tasks accordingly, so it is easy to manage task and achieve project agility efficiently. Another best thing I would say it's having very good user interface which supports drag and drop feature as well to move tickets or tasks to different faces of project management life cycle. And it also integrates with many third party providers which makes out workflow very manageable.

    Cons

    It offers limited size of message in a ticket and also restricts the size of the attachment. It it has so many tasks then sometime it is getting difficult to track particular task, so locating older tasks or tickets that someone else worked on from out team on the past can be challenging.

    AS
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    Anton S.

    Information Technology and Services, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Just the best task management tool on the market, however requires a good setup

    Reviewed 16 days ago

    At the beginning, I felt overwhelmed in setting up Jira, however with time and tons of read articles - I found it as an ultimate tool for any team, which can fulfill any needs with a good setup.

    Pros

    Really powerful tool for organizing work for the whole company. Lots of customizations, really nice UI/UX, easy to use, plenty of integrations. Relly helpful documentation and community. Fulfills the job for 100% in case you know how to set it up.

    Cons

    Requires a conscious setup, which is not easy for beginners. Might be overkill for small companies, who need a simple Kanban board for small projects.

    PS
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    Puja S.

    Information Technology and Services, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Extensive review of JIRA: From an user's perspective

    Reviewed 2 months ago
    Pros

    The user friendly interface and and the detailed issue tracking makes it easy to create, assign, prioritize, and monitor tasks and issues. We use it in our Agile project for sprint management and issues tracking along with backlog refinement

    Cons

    The unavailability of time tracking features is an issue for us since we heavily rely on tracking work hours.Managing licenses and user access can be a bit complicated i with fluctuating team sizes

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    Brandon E.

    Hospital & Health Care, 5,001-10,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Effective tool to manage projects and track work

    Reviewed 3 months ago

    This application makes tracking the development of a project a breeze, saving me time and making the progress of the project clear to everyone involved. When it comes to keeping tabs on the status of various projects, Jira is the application that excels.

    Pros

    The project's progress and any arising problems can be monitored via JIRA. The most useful feature is the ability to set limits on how far along a work can be tracked and then assign it to a certain individual. Here, we can keep tabs on how long each stage of a project takes, as well as any problems that arise along the way.

    Cons

    For a first-time user to make sense of the system's many options, some training is in order. Getting more and more intoll kid tickets may be more trouble than it's worth.

    JH
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    Jennifer H.

    Pharmaceuticals, 201-500 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Jira - A unique system that provides an advanced overview.

    Reviewed a month ago
    Pros

    Jira allows users to track all tasks from project start to finish. It allows users to easily see at what step in project each team is on and which tasks have been completed. With just a glance, it can be set-up to show the flow of processes for all project team members. The ability to assign which section of the flow belongs to which team can be mapped out and easily communicated. It also allows for team members to easily see any gaps or missing steps in the flow.

    Cons

    Jira allows users to look at all the detail in data and the system needs to be set up with filters that will work for users by a team member that knows the system well.

    Jira FAQs

    Q. What type of pricing plans does Jira offer?

    Jira has the following pricing plans:
    Starting from: $7.75/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Jira?

    Jira has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    See alternatives

    Q. What languages does Jira support?

    Jira supports the following languages:
    Chinese (Traditional), Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish

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    Q. Does Jira support mobile devices?

    Jira supports the following devices:
    Android, iPad, iPhone

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    Q. Does Jira offer an API?

    Yes, Jira has an API available for use.

    See alternatives

    Q. What other apps does Jira integrate with?

    Jira integrates with the following applications:
    GitHub, Microsoft Outlook, Balsamiq, Flowdock, Dovico, Zephyr Enterprise, Get Satisfaction, Salesforce Sales Cloud, Harvest, Weekdone, ConnectWise PSA, Bitbucket, Lucidchart, JIRA Service Management, Confluence, Gliffy, Hubstaff, Zendesk Suite

    See alternatives

    Q. What level of support does Jira offer?

    Jira offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

    See alternatives

    Related categories