Smart LAP - 2026 Pricing, Features, Reviews & Alternatives

Smart LAP is a comprehensive business process automation platform that integrates various operational functions to accelerate organizational performance. The system creates a unified environment where customers, employees, management, and internal teams can collaborate effectively across operations, human resources, customer service, marketing, and finance departments. The platform generates personalized to-do lists for users and delivers timely alerts through email and WhatsApp, enabling swift action without requiring users to log into the main system.

The core functionality of Smart LAP encompasses project management with shareable templates, approval workflows, and quality control mechanisms; request management for customer helpdesk operations and task allocation; customizable forms for compliance, surveys, and data collection; and people management for attendance tracking, leave approvals, and timesheet processing. Additional features include workspace management for office seating arrangements and meeting room bookings, mobile eCards with QR codes for digital identification, and WhatsApp action buttons that allow users to perform tasks directly from notifications. The platform also offers single sign-on capabilities compatible with Microsoft Entra, Google Workspace, and other authentication protocols.

Smart LAP enhances business performance by focusing on both work speed and quality measurement. The system integrates data across all features to provide real-time updates and facilitate informed decision-making. Project tasks can incorporate forms, attachments, and approval workflows to ensure deliverable quality, while the calendar automatically populates with tasks, requests, and leave applications, marking them complete when finished. The platform supports both automatic and manual workflow creation, enabling efficient communication between customers and project teams, employees and support teams, and managers and their staff.