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WhatsApp

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Real-time customer communications management software

(217)

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WhatsApp Pricing, Features, Reviews and Alternatives

WhatsApp FAQs

Q. What type of pricing plans does WhatsApp offer?

WhatsApp has the following pricing plans:
Pricing model: Free

These products have better value for money


Q. Who are the typical users of WhatsApp?

WhatsApp has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does WhatsApp support?

WhatsApp supports the following languages:
English


Q. Does WhatsApp support mobile devices?

WhatsApp supports the following devices:
Android, iPad, iPhone


Q. Does WhatsApp offer an API?

No, WhatsApp does not have an API available.


Q. What other apps does WhatsApp integrate with?

WhatsApp integrates with the following applications:
Odoo , Freshdesk, MightyCall, Meta for Business, Bitrix24, Twilio, Instagram, Hootsuite, HubSpot CRM, Shopify, Zendesk Suite


Q. What level of support does WhatsApp offer?

WhatsApp offers the following support options:
Chat, FAQs/Forum, Email/Help Desk

WhatsApp product overview

What is WhatsApp?

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
FAQs/Forum
Email/Help Desk

Not sure about WhatsApp? Compare it with a popular alternative

Starting from

Free

Free plan
Free trial
Pricing range

Starting from

60

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

WhatsApp pricing information

Value for money

4.7

/5

15.7K

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

WhatsApp features

Functionality

4.6

/5

15.7K

Total features

22

3 categories

Most valued features by users

Third-Party Integrations
Activity Dashboard
Alerts/Notifications
API
Mobile Access
Audio Calls
Autoresponders
Batch Communications

Functionality contenders

WhatsApp users reviews

Overall Rating

4.7

/5

15.7K

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.15/10
Rating distribution

5

4

3

2

1

11.6K

3.4K

559

70

41

Pros
And its integration with the web is also wonderful because there we do not need to load the file on the cell phone to then share with customers, just log on to the computer and share.
The best feature about WhatsApp, its chatting is very responsive and reliable. We can share pictures, videos, files attachments, music, audio notes, documents, location contact easily and rapidly.
This is one of the great advantages which I like most. Overall voice quality is also better than other app.
Cons
That it is owned and exploited by Facebook. The whole confusion of allowing FB to purchase this software, along with getting access to the data from it, leaves a bad taste in my mouth.
The other worst function is broadcast. Because of this feature people are using it for unwanted advertisement purposes.
Our Business WhatsApp was banned with no prior notice and no reason to ban. Now whenever we try to register they tell us to contact support as this phone number is banned.

Overall rating contenders

EF
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Eva F.

bookkeeper

Accounting, self-employed

Review source

Overall Rating

WhatsApp Review: Set Up In Less Than A Minute.

Reviewed 5 months ago

Transcript

Eva F.: My name is Eva. I am the owner of a bookkeeping firm. I give WhatsApp a five out of five rating....

SM
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Shana M.

Financial Broker

Financial Services, self-employed

Review source

Overall Rating

WhatsApp helps me keep in touch with my friends Over Seas, which I love

Reviewed 3 years ago

Transcript

Shana: My name is Shana. I'm a musician in the entertainment industry, and I give WhatsApp three stars...

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Maszni A.

Entertainment, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My choice for mobile messsenger

Reviewed 3 years ago

This software is very easy to use and doesn't consume too much space in my phone. The software is very stable and i have never experience system crash from this software.

Pros

WhatsApp only need internet connection for sending text to my contact list or having video call with any other money charges. The quality for the video audio for the video call is in High Definition(HD) and i am very happy with it. Many of my colleague is using this software, so we have choose it as our alternative communication hub.

Cons

What i like the least is, this software will compress and downgrade the picture quality that I sent to others with no option to sent it in the original quality. Other than that, the recovery process is quite confusing and i have not successfully recover all my chat history to my new phone.

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CHARLES BOAMPONG K.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Number 1 Messaging App

Reviewed 6 months ago

I consider WhatsApp to be my number 1 messaging platform because my company is able to save a lot of money whenever we use WhatsApp. We are able to provide an amazing customer support to all our clients without any problems. We are also able to easily manage our WhatsApp from our computer desktop, which improve our speed of work and efficiency.

Pros

WhatsApp is very economical to use, and it has a very friendly-user interface.

Cons

WhatsApp videos usually requires a stable internet connection, and quality can be affected by network conditions

SM
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Saurabh M.

Internet, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I'm speaking for Whatsapp

Reviewed 2 months ago

Overall, I enjoy using WhatsApp; occasionally, there are network issues, but generally, its features are excellent, and it has taken great care to protect user privacy.

Pros

Simple exchange of ideas regular communication with individuals Privacy Configurations The ability to share files and make video calls.Simple to use, end-to-end encryption, and easy sharing of photographs and files.

Cons

Software abuse due to inadequate security. Amazed at how hackers easily target and infiltrate people’s account.

CJ
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Carissa J.

Higher Education, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good product for personal use, but not so much for business use ... yet

Reviewed 4 years ago

We started using WhatsApp to have another form of communication for our international students; however, we quickly realized that it created a significant amount of extra work for our representatives after they had a conversation with students. We also realized that the communication with our students was subpar (think abbreviations with texting), so when working with a group where english is their second language, this turned into a challenging conversation for our team (especially since our programs are all exclusively in english). This would be a great option for a smaller company who didnt need to verify english language competency and/or who wanted a quick way of communicating with customers and didnt need to record the conversations (ie. take notes and put them in a CRM).

Pros

Easy for personal use on a phone. Has a good interface on desktop and phone. Pretty quick to message back and a good option for smaller companies looking for free options for communicating with clients and/or international folks. Good option for those who are overseas that dont have a phone option to call if you dont have any other options in your company for this purpose.

Cons

Easy to use on a personal level, but not efficient enough for business use. Need a specific phone/line for business use and doesnt have an easy/efficient way to transfer info into a CRM or any type of contact repository (especially for notes). Doesn't look very professional and is difficult to have more professional conversations through a texting format, especially with students and international students.

NE
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Nikki E.

Transportation/Trucking/Railroad, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WhatsApp for Everyday Use

Reviewed 2 months ago

We are using WhatsApp in my work, for daily communications, meetings, and announcements. This helps us reach out to our supervisor and colleagues anytime.

Pros

What I like the most in WhatsApp is that we can reach people even if they are far away, and this is also helpful for daily communications in work and with your relatives, for free. Personal information is protected as it requires the mobile number of the user.

Cons

There is actually nothing to dislike about WhatsApp.

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