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WhatsApp Logo

WhatsApp

4.7
(15.3K)

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Real-time customer communications management software

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(187)

WhatsApp Pricing, Features, Reviews and Alternatives

WhatsApp FAQs

Q. What type of pricing plans does WhatsApp offer?

WhatsApp has the following pricing plans:
Pricing model: Free

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Q. Who are the typical users of WhatsApp?

WhatsApp has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does WhatsApp support?

WhatsApp supports the following languages:
English

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Q. Does WhatsApp support mobile devices?

WhatsApp supports the following devices:
Android, iPad, iPhone

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Q. Does WhatsApp offer an API?

No, WhatsApp does not have an API available.

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Q. What other apps does WhatsApp integrate with?

WhatsApp integrates with the following applications:
Odoo , Freshdesk, MightyCall, Meta for Business, Bitrix24, Twilio, Instagram, Hootsuite, HubSpot CRM, Shopify, Zendesk Suite

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Q. What level of support does WhatsApp offer?

WhatsApp offers the following support options:
Chat, FAQs/Forum, Email/Help Desk

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WhatsApp product overview

What is WhatsApp?

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
FAQs/Forum
Email/Help Desk

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WhatsApp pricing information

Value for money

4.7

/5

15.3K

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

WhatsApp features

Functionality

4.6

/5

15.3K

Total features

25

3 categories

Most valued features by users

Third Party Integrations
Activity Dashboard
Alerts/Notifications
API
Mobile Access
Audio Calls
Auto-Responders
Batch Communications

Functionality contenders

WhatsApp users reviews

Overall Rating

4.7

/5

15.3K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.14/10
Rating distribution

5

4

3

2

1

11.2K

3.3K

551

69

39

Pros
And its integration with the web is also wonderful because there we do not need to load the file on the cell phone to then share with customers, just log on to the computer and share.
The best feature about WhatsApp, its chatting is very responsive and reliable. We can share pictures, videos, files attachments, music, audio notes, documents, location contact easily and rapidly.
This is one of the great advantages which I like most. Overall voice quality is also better than other app.
Cons
That it is owned and exploited by Facebook. The whole confusion of allowing FB to purchase this software, along with getting access to the data from it, leaves a bad taste in my mouth.
The other worst function is broadcast. Because of this feature people are using it for unwanted advertisement purposes.
Our Business WhatsApp was banned with no prior notice and no reason to ban. Now whenever we try to register they tell us to contact support as this phone number is banned.

Overall rating contenders

SM
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Shana M.

Entreprenuer

Music, self-employed

Review source

Overall Rating

WhatsApp helps me keep in touch with my friends Over Seas, which I love

Reviewed 2 years ago

Transcript

Shana: My name is Shana. I'm a musician in the entertainment industry, and I give WhatsApp three stars...

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Heather G.

Owner

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating

Great for Communicating

Reviewed 8 months ago

Transcript

Heather G.: Hi, I'm Heather. I'm a small business owner, and I give five stars for WhatsApp. For more...

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Tonico C.

Online Media, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best Online Chat!

Reviewed 3 years ago

I use Whatsapp every day of my life. I use to improve my business contacts list, to make marketing advertise, to chat with clients, and to other simple works things of my business days. I use Whatsapp to talk with my family, doing video calls, send instant messages, share links, and pictures every day. Whatsapp is a great partner and an essential app for every people around the world to stay online with your family.

Pros

I like the simplicity and utility of the Whatsapp. With this incredible tool, I can make business and personal transactions with pictures, videos, links, and documents in the same app. The best thing about Whataspp you can have a great chat experience with your family because the app is simple too. Whatsapp is an essential tool for all business people and families around the World.

Cons

I think the web version of Whatsapp can be improved because the Web Whatsapp does not have the same functions in comparison with the mobile app. I miss the presence of the button to add new contacts. This improvement can be add on the Whatsapp Web version because it improves the overall user experience with the web version. The app must have the features to synchronize the contact list of the user in real-time. It will be awesome.

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Cushi M.

E-Learning, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Messenger for your Business and Personal Needs

Reviewed 8 months ago

I travel often and WhatsApp allows my clients to reach me anywhere in the world, as long as I have an internet connection. This means that I don't even have to have a working SIM card, as long as there is a wifi connection, I am accessible. WhatsApp also allows me to communicate with multiple customers at once through group chats or broadcast messages. This is great, because unlike an ad, this goes directly to the persons phone in the form of a message. It's much more likely to get a read and response this way.

Pros

What I love most about WhatsApp is that it provides a mobile solution for chatting, calling/video calling, file sharing, and more for anyone with a cellphone. There are no international charges, it does not matter the kind of phone or operating system that you have, WhatsApp works and it works well. I have been using WhatsApp probably since its original release and have seen every update. I continue to use the software because it works, and it feels like a dedicated messaging/calling app.

Cons

I think the most troublesome aspect of this app is that it is owned by Meta who have had numerous questionable practices, particularly in the realm of privacy which is hugely important.

NI
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Nahid I.

Telecommunications, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reviews About whats app

Reviewed 10 days ago

communication powerhouse. With its reliable messaging, voice, and video calling features, it keeps us connected no matter the distance. The wide range of emojis, stickers, and fun features add a playful touch to conversations. Apps has truly redefined how we stay in touch with loved ones

Pros

Apps have revolutionized the way we communicate. Its user-friendly interface, seamless messaging experience, and wide range of features make it a must-have app. From staying connected with friends and family to sharing moments and organizing group chats, Apps have become an essential part of our daily lives

Cons

Apps is a game-changer. With its intuitive design, fast messaging, and endless possibilities, it has transformed the way we interact. From video calls to sharing media and staying connected, Apps keeps us effortlessly connected to the world, making it an indispensable app for modern communication

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Maria G.

Internet, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Seamless Performance, Always Reliable

Reviewed 4 years ago

Love this app. I can communicate with family, have calls, video chats at long distance. I dont know how we would communicate otherwise.

Pros

I love the simplicity of this app. I've been using Whatsapp for years as an alternative to SMS. There is a lot to say about this app, but I think the constant validation and feedback that it provides is one of it's best aspects. Im constantly on the move, and sometimes I'll be in areas where there is little to no wifi or signal. That doesnt stop me from using whatsapp to communicate, in particular...

Cons

Visually, it's not the most strongest. I think more customization tools for users would be great. Themes are nice, but I think having control of more aspects of the messaging would be great. The green gets a bit dull after a while, and we are social beings, so I know I am looking at that green bubble on a daily basis. Additionally, the bottom navigation could be re-ordered based on importance. I'm constantly selecting the wrong tab, thinking that it's the chats tab (which is located second to last). I think developing a better navigation system that actually prioritizes the parts of the tab section that are most commonly used would be a great addition.

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Daniel Francisco R.

Banking, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Whatsapp for college students

Reviewed 2 months ago

Until now all the time and years that I have been in the application of have been very pleasant. I have been present in each update and in each configuration since the beginning of WhatsApp, so I can say that since it began there have been excellent changes that have helped people to communicate in a better and more digitally interactive way.

Pros

What I value most about the application is its ability to create chat groups and the option to share photos, videos, documents, and locations with other users quickly and easily. In addition, the application uses an end-to-end encryption system that protects the privacy of conversations and the security of data. It also has identity verification features to prevent spoofing.

Cons

What I like the least is the lack of customization in the app, as it doesn't offer many interface customization options or advanced features.

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