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WhatsApp

Real-time customer communications management software

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WhatsApp Pricing, Features, Reviews and Alternatives

WhatsApp product overview

What is WhatsApp?

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
FAQs/Forum
Email/Help Desk

WhatsApp pricing information

Value for money

4.7

/5

13.3K

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

WhatsApp features

Functionality

4.5

/5

13.3K

Total features

25

3 categories

Most valued features by users

API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Mobile Access
Real Time Notifications
Video Support
Two-Way Audio & Video

Functionality contenders

WhatsApp users reviews

Overall Rating

4.7

/5

13.3K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.11/10
Rating distribution

5

4

3

2

1

9,780

2,991

495

66

36

Pros
And its integration with the web is also wonderful because there we do not need to load the file on the cell phone to then share with customers, just log on to the computer and share.

GD

Gabriel D.

The best feature about WhatsApp, its chatting is very responsive and reliable. We can share pictures, videos, files attachments, music, audio notes, documents, location contact easily and rapidly.
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Ayan S.

This is one of the great advantages which I like most. Overall voice quality is also better than other app.

MA

Mohammad Arif H.

Cons
That it is owned and exploited by Facebook. The whole confusion of allowing FB to purchase this software, along with getting access to the data from it, leaves a bad taste in my mouth.

BC

Brian C.

The other worst function is broadcast. Because of this feature people are using it for unwanted advertisement purposes.

AB

Abhik B.

Our Business WhatsApp was banned with no prior notice and no reason to ban. Now whenever we try to register they tell us to contact support as this phone number is banned.
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Muhammad Hassan H.

Overall rating contenders

Overall Rating

WhatsApp helps me keep in touch with my friends Over Seas, which I love

Reviewed a year ago

Transcript

Shana: My name is Shana. I'm a musician in the entertainment industry, and I give WhatsApp three stars...

AvatarImg
AvatarImg

Matthew S.

Director

Review source

Overall Rating

The best communication tool for travelers

Reviewed 2 years ago

Transcript

Martin S.: Hi, my name is Martin. I'm the owner and general manager of a consulting company. And I give...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Communication between team members made easy with WhatsApp

Reviewed a month ago

I've had a constantly good experience with WhatsApp bar few occasions that I had to work in outstations where the reception was bad. I had to revert to Normal calls and messages using my carrier but other than that, It is my go-to app for communication.

Pros

WhatsApp is pretty much straightforward with its service, Messaging. It's easy to install and use. Just download the app from an Appstore and then register with your mobile number. It doesn't need any special privileges or training to use.

Cons

WhatsApp relies on the internet since it's an IM/VOIP app. If you are in a place with low reception the messages might get delayed or won't work at all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great messaging app, but their beta update needs improvement.

Reviewed a month ago

Leaving aside the little problem with the beta version of WhatsApp Web, the rest works great!

Pros

It is the best messaging application on the market, that simple.

Cons

The last update that came with the Whatsapp Web Beta is so, so bad, it takes a long time to load the messages before opening, sometimes it closes as soon as it opens, it needs a lot of improvements. It was fine when they gave the costumer the option to use the beta version or not, but now they force us to use it, and it's very annoying to have to wait up to 3 minutes when opening the app.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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WhatsApp for PPE

Reviewed 23 days ago
Pros

The software is easy to setup. Time is everything for me when discussing work-related tasks. It's a basic program used for basic communications.

Cons

There are part-time people in our space that are timewasters that troll others that I wish there was a way that WhatsApp could help. There has been very unprofessional banter between parties that I have witnessed as being over the line. I wish there was a feature built in to quickly squash that kind of behavior.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WhatsApp

Reviewed 4 months ago

WhatsApp has brought many benefits. It has made communication easier for me since almost everyone uses this application. It has a diversity of functions, it inspires me a lot of confidence because it turns out to be very safe. With the version for companies we have managed to project our services, we have captured some clients and at night the programmed responses do all the work. In addition, there is a version for computers that helps a lot when one is working on one of them. WhatsApp definitely shortens distances and enriches communication.

Pros

WhatsApp has many advantages. It is the most popular messaging application, most people use it. The video calls are very stable, the conversations are in real time, the calls are of high quality, groups can be created, prepared answers can be programmed, a complete profile of the company and its products can be created, it has many gifts, emoticons, large files can be attached, several files can be sent in a single message, it is a secure application, it offers several security alternatives so that no one enters our account, the messages are encrypted.

Cons

Certain aspects could be improved, for example, not limiting the forwarding of popular messages, sometimes it is uncomfortable to have to forward a message from person to person, one by one. And it would be nice to allow larger groups to be created.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Your ideal daily messenger

Reviewed a month ago

This app serves day to day instant messaging and media sharing needs and fits for majority of audience

Pros

This application has good UI & UX which is major part in any application's success. Few likeable features are fast IMs , active file sharing and integration with maps and location

Cons

Group calls can be reverted to original fashion instead of simulating it like meeting invite

WhatsApp FAQs and common questions

Q. What type of pricing plans does WhatsApp offer?

WhatsApp has the following pricing plans:
Pricing model: Free


Q. Who are the typical users of WhatsApp?

WhatsApp has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does WhatsApp support?

WhatsApp supports the following languages:
English


Q. Does WhatsApp support mobile devices?

WhatsApp supports the following devices:
Android, iPad, iPhone


Q. Does WhatsApp offer an API?

No, WhatsApp does not have an API available.


Q. What other apps does WhatsApp integrate with?

WhatsApp integrates with the following applications:
Odoo , Freshdesk, MightyCall, Meta for Business, Bitrix24, Twilio, Instagram, Hootsuite, HubSpot CRM, Shopify, Zendesk


Q. What level of support does WhatsApp offer?

WhatsApp offers the following support options:
Chat, FAQs/Forum, Email/Help Desk

Common WhatsApp comparisons

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