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WhatsApp Pricing, Features, Reviews and Alternatives
WhatsApp product overview
What is WhatsApp?
WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.
Typical customers
Platforms supported
Support options
WhatsApp pricing information
Value for money
4.7
/5
13.3K
Starting from
Free
Value for money contenders
WhatsApp features
Functionality
4.5
/5
13.3K
Total features
25
3 categories
Functionality contenders
WhatsApp users reviews
Overall Rating
4.7
/5
13.3K
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.11/10
5
4
3
2
1
9,780
2,991
495
66
36
GD
Gabriel D.
Ayan S.
MA
Mohammad Arif H.
BC
Brian C.
AB
Abhik B.
Muhammad Hassan H.
Overall rating contenders
Shana M.
Entreprenuer
Music, self-employed
Review source
Transcript
Shana: My name is Shana. I'm a musician in the entertainment industry, and I give WhatsApp three stars...
Matthew S.
Director
Review source
Transcript
Martin S.: Hi, my name is Martin. I'm the owner and general manager of a consulting company. And I give...
Thilina D.
Verified reviewer
Insurance, 5,001-10,000 employees
Used daily for 2+ years
Review source
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I've had a constantly good experience with WhatsApp bar few occasions that I had to work in outstations where the reception was bad. I had to revert to Normal calls and messages using my carrier but other than that, It is my go-to app for communication.
WhatsApp is pretty much straightforward with its service, Messaging. It's easy to install and use. Just download the app from an Appstore and then register with your mobile number. It doesn't need any special privileges or training to use.
WhatsApp relies on the internet since it's an IM/VOIP app. If you are in a place with low reception the messages might get delayed or won't work at all.
Ena A.
Verified reviewer
Import and Export, 51-200 employees
Used daily for 2+ years
Review source
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Leaving aside the little problem with the beta version of WhatsApp Web, the rest works great!
It is the best messaging application on the market, that simple.
The last update that came with the Whatsapp Web Beta is so, so bad, it takes a long time to load the messages before opening, sometimes it closes as soon as it opens, it needs a lot of improvements. It was fine when they gave the costumer the option to use the beta version or not, but now they force us to use it, and it's very annoying to have to wait up to 3 minutes when opening the app.
Robert B.
Medical Devices, self-employed
Used daily for 2+ years
Review source
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The software is easy to setup. Time is everything for me when discussing work-related tasks. It's a basic program used for basic communications.
There are part-time people in our space that are timewasters that troll others that I wish there was a way that WhatsApp could help. There has been very unprofessional banter between parties that I have witnessed as being over the line. I wish there was a feature built in to quickly squash that kind of behavior.
Alejandro R.
Verified reviewer
Environmental Services, 1-10 employees
Used daily for 2+ years
Review source
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WhatsApp has brought many benefits. It has made communication easier for me since almost everyone uses this application. It has a diversity of functions, it inspires me a lot of confidence because it turns out to be very safe. With the version for companies we have managed to project our services, we have captured some clients and at night the programmed responses do all the work. In addition, there is a version for computers that helps a lot when one is working on one of them. WhatsApp definitely shortens distances and enriches communication.
WhatsApp has many advantages. It is the most popular messaging application, most people use it. The video calls are very stable, the conversations are in real time, the calls are of high quality, groups can be created, prepared answers can be programmed, a complete profile of the company and its products can be created, it has many gifts, emoticons, large files can be attached, several files can be sent in a single message, it is a secure application, it offers several security alternatives so that no one enters our account, the messages are encrypted.
Certain aspects could be improved, for example, not limiting the forwarding of popular messages, sometimes it is uncomfortable to have to forward a message from person to person, one by one. And it would be nice to allow larger groups to be created.
Harsh M.
Verified reviewer
Computer Software, 10,001+ employees
Used daily for 2+ years
Review source
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This app serves day to day instant messaging and media sharing needs and fits for majority of audience
This application has good UI & UX which is major part in any application's success. Few likeable features are fast IMs , active file sharing and integration with maps and location
Group calls can be reverted to original fashion instead of simulating it like meeting invite
WhatsApp FAQs and common questions
Q. What type of pricing plans does WhatsApp offer?
WhatsApp has the following pricing plans:
Pricing model: Free
Q. Who are the typical users of WhatsApp?
WhatsApp has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does WhatsApp support?
WhatsApp supports the following languages:
English
Q. Does WhatsApp support mobile devices?
WhatsApp supports the following devices:
Android, iPad, iPhone
Q. Does WhatsApp offer an API?
No, WhatsApp does not have an API available.
Q. What other apps does WhatsApp integrate with?
WhatsApp integrates with the following applications:
Odoo , Freshdesk, MightyCall, Meta for Business, Bitrix24, Twilio, Instagram, Hootsuite, HubSpot CRM, Shopify, Zendesk
Q. What level of support does WhatsApp offer?
WhatsApp offers the following support options:
Chat, FAQs/Forum, Email/Help Desk
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