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WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.
Typical customers
Platforms supported
Support options
Starting from
Free
Starting from
No pricing info
Overall Rating
4.7
/5
15.3K
Positive reviews
11.2K
3.3K
551
69
39
Shana M.
Entreprenuer
Music, self-employed
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Shana: My name is Shana. I'm a musician in the entertainment industry, and I give WhatsApp three stars...
Heather G.
Owner
Health, Wellness and Fitness, 1-10 employees
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Heather G.: Hi, I'm Heather. I'm a small business owner, and I give five stars for WhatsApp. For more...
Tonico C.
Online Media, self-employed
Used daily for 2+ years
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I use Whatsapp every day of my life. I use to improve my business contacts list, to make marketing advertise, to chat with clients, and to other simple works things of my business days. I use Whatsapp to talk with my family, doing video calls, send instant messages, share links, and pictures every day. Whatsapp is a great partner and an essential app for every people around the world to stay online with your family.
I like the simplicity and utility of the Whatsapp. With this incredible tool, I can make business and personal transactions with pictures, videos, links, and documents in the same app. The best thing about Whataspp you can have a great chat experience with your family because the app is simple too. Whatsapp is an essential tool for all business people and families around the World.
I think the web version of Whatsapp can be improved because the Web Whatsapp does not have the same functions in comparison with the mobile app. I miss the presence of the button to add new contacts. This improvement can be add on the Whatsapp Web version because it improves the overall user experience with the web version. The app must have the features to synchronize the contact list of the user in real-time. It will be awesome.
Cushi M.
E-Learning, self-employed
Used daily for 2+ years
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I travel often and WhatsApp allows my clients to reach me anywhere in the world, as long as I have an internet connection. This means that I don't even have to have a working SIM card, as long as there is a wifi connection, I am accessible. WhatsApp also allows me to communicate with multiple customers at once through group chats or broadcast messages. This is great, because unlike an ad, this goes directly to the persons phone in the form of a message. It's much more likely to get a read and response this way.
What I love most about WhatsApp is that it provides a mobile solution for chatting, calling/video calling, file sharing, and more for anyone with a cellphone. There are no international charges, it does not matter the kind of phone or operating system that you have, WhatsApp works and it works well. I have been using WhatsApp probably since its original release and have seen every update. I continue to use the software because it works, and it feels like a dedicated messaging/calling app.
I think the most troublesome aspect of this app is that it is owned by Meta who have had numerous questionable practices, particularly in the realm of privacy which is hugely important.
Nahid I.
Telecommunications, self-employed
Used daily for 2+ years
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communication powerhouse. With its reliable messaging, voice, and video calling features, it keeps us connected no matter the distance. The wide range of emojis, stickers, and fun features add a playful touch to conversations. Apps has truly redefined how we stay in touch with loved ones
Apps have revolutionized the way we communicate. Its user-friendly interface, seamless messaging experience, and wide range of features make it a must-have app. From staying connected with friends and family to sharing moments and organizing group chats, Apps have become an essential part of our daily lives
Apps is a game-changer. With its intuitive design, fast messaging, and endless possibilities, it has transformed the way we interact. From video calls to sharing media and staying connected, Apps keeps us effortlessly connected to the world, making it an indispensable app for modern communication
Maria G.
Internet, 201-500 employees
Used daily for 2+ years
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Love this app. I can communicate with family, have calls, video chats at long distance. I dont know how we would communicate otherwise.
I love the simplicity of this app. I've been using Whatsapp for years as an alternative to SMS. There is a lot to say about this app, but I think the constant validation and feedback that it provides is one of it's best aspects. Im constantly on the move, and sometimes I'll be in areas where there is little to no wifi or signal. That doesnt stop me from using whatsapp to communicate, in particular...
Visually, it's not the most strongest. I think more customization tools for users would be great. Themes are nice, but I think having control of more aspects of the messaging would be great. The green gets a bit dull after a while, and we are social beings, so I know I am looking at that green bubble on a daily basis. Additionally, the bottom navigation could be re-ordered based on importance. I'm constantly selecting the wrong tab, thinking that it's the chats tab (which is located second to last). I think developing a better navigation system that actually prioritizes the parts of the tab section that are most commonly used would be a great addition.
Daniel Francisco R.
Banking, 1,001-5,000 employees
Used daily for 2+ years
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Until now all the time and years that I have been in the application of have been very pleasant. I have been present in each update and in each configuration since the beginning of WhatsApp, so I can say that since it began there have been excellent changes that have helped people to communicate in a better and more digitally interactive way.
What I value most about the application is its ability to create chat groups and the option to share photos, videos, documents, and locations with other users quickly and easily. In addition, the application uses an end-to-end encryption system that protects the privacy of conversations and the security of data. It also has identity verification features to prevent spoofing.
What I like the least is the lack of customization in the app, as it doesn't offer many interface customization options or advanced features.