Enumerate vs Zillow Rental Manager

DoorLoop

Hostaway

Buildium

DoorLoop is redefining property management software as the AI-native operating platform for innovative property management teams. 

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Buildium is a comprehensive property management software that helps property managers streamline their day-to-day operations. With features like property accounting, online leasing, resident portals, and maintenance management, Buildium provides a centralized platform to control tasks, offer top-notch experiences, and uncover new revenue opportunities.

Assistant Community Manager

Integration with "companion product" Engage is weak, like 2 disparate programs shoehorned together that were designed to be independent. Despite advertising "works best with Chrome", the webpage refuses to load in Chrome, instead displaying "loading" in perpetuity.

Property Manager

The biggest pet peeve is that when communicating with owners within enumerate central should an attachment have a special character i.e., *, & @, the communication will fail to transmit.

Accounting Manager

Customer service is quick to respond and explains the issue's problem and how to fix it.

Bookkeeper

Best thing if I forget they make sure they follow up on a follow up that has not been cleared.

Condos, HOAs and Co-Ops are managed better when they are managed through TOPS! Clear financials and an intuitive interface powerful enough to satisfy your CPA.

Access Controls/Permissions

Accounting

Accounting Integration

Accounts Payable

Activity Dashboard

Activity Tracking

Alerts/Notifications

Analytics

Bank Reconciliation

Billing & Invoicing

Budgeting/Forecasting

Calendar Management

Committee Management

Communication Management

Contact Database

Contact Management

Content Management

Contract/License Management

Credit Card Processing

Customizable Branding

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Digital Signature

Document Management

Document Storage

Dues Management

Electronic Payments

Email Reminders

Email Templates

Event Calendar

Event Management

Event Scheduling

Expense Tracking

Fee Collection

File Management

File Sharing

Financial Management

Financial Reporting

For Property Managers

General Ledger

HOA Violation Enforcement

Inspection Management

Insurance Management

Invoice Management

Late Fee Calculation

Maintenance Management

Maintenance Scheduling

Member Accounts

Member Communication

Member Communities

Member Database

Member Directory

Member Portal

Membership Management

Mobile App

Online Payments

Owner Portal

Payment Processing

Personalization

Portfolio Management

Property Database

Property Management

Real-Time Notifications

Recurring/Subscription Billing

Reminders

Reporting/Analytics

Reporting & Statistics

Residential Properties

Self Service Portal

SMS Messaging

Task Management

Tax Management

Third-Party Integrations

Transaction History

Transaction Management

Vendor Management

Website Management

Workflow Management

Work Order Management

Enumerate

Web-based

Windows

Linux

Chromebook

Android

iPhone

iPad

Yardi Breeze

Zillow Rental Manager

ResMan

Starter 

Growth 

Enterprise 

Slow and unhelpful support experience

Association Manager

Even the "videos" don't answer your questions.   And then when the employees call you to help you, they have an attitude like we are bothering them.

45% of reviewers feel negative about TOPS’s customer support. Users report frequent frustration with slow response times, unresolved support tickets, and difficulty reaching knowledgeable staff. Some reviewers say they often wait weeks for answers or must escalate issues multiple times before getting help. They feel support staff lack product knowledge and rarely provide clear explanations or lasting solutions. Reviewers indicate that recurring technical issues and the need to pay extra for premium support add to their dissatisfaction. Many users express concern about the lack of accountability and professionalism in the support team.

Intuitive and user-friendly navigation

86% of reviewers feel positive about TOPS’s ease of use. Reviewers indicate that the software’s modern, user-friendly interface and straightforward menu system make it easy to learn and navigate. Users think the intuitive design allows new staff to be trained quickly, which helps them respond to clients faster. Some reviewers find that having all necessary tools and information easily accessible in one place streamlines their daily tasks and keeps them organized. They say the software reduces complexity compared to previous solutions and makes their jobs easier overall.

Comprehensive property management tools

Easy to use, friendly program for property management with small to large size of units, side tab is clear for AP, AR and etc.

81% of reviewers feel positive about TOPS’s property management capabilities. Users say the software helps them efficiently manage a wide range of property-related tasks, from tracking owner information and account histories to handling payables and maintenance. Reviewers appreciate that the system supports business growth by accommodating new communities easily and keeping records organized. Some users say the cloud-based and mobile features improve accessibility and field operations. Reviewers indicate that the software’s focus on HOA and association management makes it particularly useful for their industry-specific needs.

Marketing Administrative Assistant

I like that Enumerate offers the ability to easily add CCRs and set the templates to auto populate

HOA PRESIDENT

The only problem I have is sometimes I like to go on at night when the servers are updating and you can't get anything done at that time.

Many of the updates that occur have unintended consequence, such as temporarily impacting abilities to correspond with owners or record transactions.

I have a ticket in for this currently and it has taken the representative weeks to respond every time I email them back.

Community Manager

The only negative experience that I have had is in regards to the Engage site is that it took several months to build the Engage sites for several new communities that we took on which caused frustration for the owners.

With a few tweaks, it could have more stars, but there are still a few annoying bugs that cause a slowdown in productivity.

Manager

The accounting prepaid feature is a bit complicated to set up so i reach out for assistance form one of the reps.

I do wish that I could get more responsive customer service and have my issues actually resolved.

Project manager

The accounting tools are HOA-specific and easy to use, and the resident portal makes it simple for owners to pay dues and submit requests.

Over all the Enumerate system is easy to navigate, the community and owner dashboard are well laid out, information is easy to follow and enter, financial overviews are easy to read.

It would be much easier if the sorting put things in actual order.

Sometimes, the email system will not send the email to all recipients, but the help desk is always prompt to respond and fix issues

Assistant

We just started using Enumerate and most people are having an easy time with this new system.

Some of the features are very positive and easy to use for people in the office and our communities.

Work order integration with companion website is helpful.

Assistant Manager

You see the cursor spinning for 30+ seconds many times throughout the day.

Several times when the software upgrades happened it created more issues with things that were working just fine.

Community Management Representative

it's also nice how it breaks down the owners accounts by each item type

Accounting Assistant

It is not useful that payments must be processed exclusively through ZEGO.

It is our one-stop for everything that we need from accounting to violations.

Also when you are searching for an address how all the addresses pops up.

Association Admin

They cannot/will not provide the data necessary to comply with WA state law despite repeated requests. As such, we cannot use the email function embedded in the software, which is a considerable liability and creates lots of extra work.- Collection levels and holds do not function as described. When an owner pays in full, the software is supposed to automatically release the assigned collection code but it doesn't.- Without a strong internet connection, the mobile app will not function properly.

This issue isn't well addressed in the solicitation and training offerings.- Knowing and understanding all the little quirks to support full functionality is a fulltime job. If you don't have TONS of time to dedicate on an ongoing basis, this is not the software solution for you.- Glitches and minor service interruptions are expected occasionally, our response is what sets us apart.

General Manager

The old saying you don't know what you don't know is so true and that is why Enumerate as set up training for us which we do weekly on different topics.

Password protection for owner portals makes login difficult.

Comptroller HR

We constantly had issues with the system not working properly.

Software Developer

I’ve been using Enumerate as my residence community manager and I think this is quite helpful and simple to use.

Chief of Patrol

The ease of use, it is easy to find where you need to be for work orders or adding new owners or renters.

The website was a little intimidating at first.

Coming from someone who has worked with TOPS/Enumerate for over 7 years & my previous employer left Enumerate for Vantaca, I can truly say that I'm so happy to be working with Enumerate again.

Director of Accounting

Non responsiveness to online help and voice mail message

Direc try or

There is a big learning curve for a knee!

I have used several management platforms, Appfolio, Yardi, and some others, but this one by far is the best

After getting to know Enumerate, it's easy to use without hassle.

I do like that you can access it from anywhere from any device. And the speed of accessing the database is much faster than Tops Pro.

Sadly we changed management companies and they have their own software I went to cancel after paying set up fees ( around $2,000) to find out I am bound to a 3 year contract no exceptions.

Now, the email function is sending violation letter to previous [sensitive content hidden], and previous previous [sensitive content hidden], who knows whenever that will be fixed.

Highly recommend for anyone managing multiple associations.

Owner

My building (at least for now, as I am actively working to replace them) uses Sharma for our bookkeeping and accounting.

They're an absolute nightmare to deal with - I closed on an apartment in Oct 2022 (It's now Sept 2023) and instead of creating a new account they co-mingled my account with the prior [sensitive content hidden] who was deceased.

The support and continued training on the software is amazing.

Customer Support

Owner and Homeowner Management

Email Functionality

Ease of Use

Training and Learning Curve

Community Management

Upgrades

Bugs and Issues

Freelancers

Large Enterprises

Small Business

Mid-size Business

Zillow Rental Manager is a property management software designed to help businesses in the real estate industry screen tenants and receive rental payments on a unified platform. It allows landlords to create rental listings by adding property details and photos and post them on various rental sites.

Enumerate vs Zillow Rental Manager Comparison (2026)

Enumerate

Zillow Rental Manager

Overview

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Pricing

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Key features

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