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Propertyware vs RealPage Comparison

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Overview

Category Leaders

Propertyware is a web-based property management solution that offers online property marketing, lead management and accounting...

RealPage is a cloud-based property management solution designed to help medium to large businesses organize and store electronic...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.8

276

5

4

3

2

1

108

75

47

25

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

4.1

106

5

4

3

2

1

45

38

17

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

The customer service group is great in answering questions and helping me solve daily issues that come up in a timely fashion. MOSTLY, I THINK THE ONLINE TRAINING IS NOT INTERESTING OR EFFECTIVE.
This software is very user friendly. I like how it is separated with the different tab categories on top.
I like this program because it does what it says it will do. Easy enough to learn its functionality.

Pros

The integration for everything is perfect. I am a super user on onesite and have loved learning the ins and outs.
Really liked the ease of allowing residents to switch from one room to another (bulk roommate shuffle). I liked the ease of the account ledger visibility/delinquency reports.
The best property management softwares out there by far. User friendly and helps you make sure your employees follow through with proper procedures.

Cons

We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform.
Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future.
You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation.

Cons

I wish when you denied an applicant it denied it all the way in the system instead of having to deny the screening then deny the application.
Also not fond of the inability to go back if end of month was accidentally finalized. Leaving the company in a bind for several weeks while support assisted with this problem.
Customer service is terrible and time consuming; they bounce you around to foreigners that seem unfamiliar with the software.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features36
  • API
  • Accounting
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Commercial Property Management
  • Communication Management
  • Contact Management
  • Credit Check
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Faculty/Staff Management
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • General Ledger
  • Insurance Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Reminders
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Vacancy Management
  • Web-based Deployment
  • Website Management
  • Work Order Management
  • Total features27
  • API
  • Accounting
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Commercial Property Management
  • Communication Management
  • Contact Management
  • Credit Check
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Faculty/Staff Management
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • General Ledger
  • Insurance Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Reminders
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Vacancy Management
  • Web-based Deployment
  • Website Management
  • Work Order Management

Integrations

  • Total integrations5
  • AvidXchange
  • Birdeye
  • BombBomb
  • Brokermint
  • DocuSign
  • Funnel
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Zapier
  • dotloop
  • Total integrations18
  • AvidXchange
  • Birdeye
  • BombBomb
  • Brokermint
  • DocuSign
  • Funnel
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Zapier
  • dotloop

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Real Estate, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Propertyware logo

Propertyware

Real Page seems Outdated

Reviewed 4 years ago

RealPage was decent for property management, it was just not as user friendly as I would have liked. It seems like it took more steps then needed to accomplish many of the tasks. It needs to be updated to be more use friendly.

Pros

This does most of what you need to property management and works well with affordable properties. It has a good selection of reports and is fairly easy to use. It does a good job of tracking prospects and creating tasks to manage your staff

Cons

Real Page seem a little clunky and not as easy to use if you manage multiple properties from the same office. It felt like we were always jumping in and out of properties and we could not easily move between the properties. Also the accounting portion was not well integrated with the rest of the system

Vendor response

Thank you so much for taking the time to submit a review for Propertyware. You'll be happy to know we've already begun introducing a unified design to our product to create consistency with other RealPage products, modernize the look and feel and make it mobile responsive for all users. In addition to design, core sections of our accounting workflow are also being improved in early 2019 as well so stay tuned!

CD
AvatarImg

Constance D.

Construction,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Propertyware logo

Propertyware

PropertyWare Deficiencies

Reviewed 6 years ago
Pros

There is nothing that I like about this product. It is very simplistic and lacks functionality.

Cons

I find the software to be very primitive. The billing is set up automatic to our credit card and charges are posted with no detail or description. I spent two hours yesterday trying to dissect fees that were lumped all together without any rhyme or reason. They will not speak with you by phone and will only communicate by email. It is impossible to believe that RealPage continues to support and sell such a poor product