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Propertyware Logo
Propertyware
3.8
(276)

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Web-based property management solution

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(7)

Propertyware Pricing, Features, Reviews and Alternatives

Propertyware product overview

Price starts from

1

Per month

Other

What is Propertyware?

Propertyware is a cloud-based property management solution that enables users to market their properties online, manage properties through a web-based interface, and offer accounting features. The product is well suited for the needs of small & midsized businesses, as well as for single-family and low density & small residential property managers. The solution also helps individual landlords to manage rental properties & tenants.

Key benefits of using Propertyware

? Propertyware caters to the needs of all type of property holders: enabling fee managers to handle property & fees for owners; asset managers to manage bank owned properties; and landlords to manage rental properties & tenants.

? The software stores all data in the cloud, enabling users anytime access to customer & property data from any device type.

? The product allows users to communicate lease status, owner statements, work order status, or any other communication through a branded customer portal.

? Propertyware enables users to track leads throughout the sales lifecycle with tools for integrated call tracking and prospect management.

? The product offers built-in dashboards & reporting features that enable users to evaluate their project ROI.

? The product offers integration with QuickBooks to track expenses and accept payments via credit card.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Live Online
Videos
Documentation
Webinars
In Person

Propertyware pricing information

Value for money

3.7

/5

276

Starting from

1

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Propertyware features

Functionality

3.8

/5

276

Total features

36

2 categories

Most valued features by users

Contact Management
Document Management
Alerts/Notifications
Data Import/Export
Document Storage
Reminders
Portfolio Management
Customizable Reports

Propertyware users reviews

Overall Rating

3.8

/5

276

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.31/10
Rating distribution

5

4

3

2

1

108

75

47

25

21

Pros
The customer service group is great in answering questions and helping me solve daily issues that come up in a timely fashion. MOSTLY, I THINK THE ONLINE TRAINING IS NOT INTERESTING OR EFFECTIVE.
This software is very user friendly. I like how it is separated with the different tab categories on top.
I like this program because it does what it says it will do. Easy enough to learn its functionality.
Cons
We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform.
Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future.
You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation.

Overall rating contenders

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Carolina D.

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Property management, marketing and accounting.

Reviewed 5 years ago

I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work.

Pros

I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time.

Cons

The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud.

Vendor response

Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements? I look forward to hearing from you and thanks for being a Propertyware user! Cheers, Casi Cassandra Rollins Director, Product Marketing

CS
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Christine S.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware review

Reviewed 2 months ago

We use propertyware daily and are very happy with the software and the customer support.

Pros

Propertyware is very customizable and feature rich. The customer support is excellent and is invaluable.

Cons

Email application is weak - would prefer a more modern interface.

TO
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Todd O.

Verified reviewer

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Propertyware is the best of the class

Reviewed 4 years ago

Propertyware makes us more efficient and gives us the ability to communicate with our clients far more easily. We run with a smaller staff needed, and provide a much better product as a result.

Pros

Unlike most software in this space, Propertyware is highly customizable, even having an open API available in its top-tier package. This makes the software flexible based upon your individual processes, rather than having to tailor your processes to work within the software, as is the case with Propertyware's competitors.

Cons

Technical support has improved over the years, but it is still not to the level I would like. No one likes calling tech support and getting someone halfway around the planet reading from a script. This is really my only complaint with Propertyware.

Vendor response

Hi, Todd. Thank you for submitting a review. We appreciate your feedback. I will share your comments with our Product Support team as well. Cheers, Casi Cassandra Rollins - Sr. Director, Product Marketing Propertyware

TG
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Tristam G.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Steer Clear!

Reviewed 2 months ago

They are the most frustrating company I have ever worked with.

Pros

The product is very customizable. But that doesn't help, when you add a custom field to track lockset codes, and once a year they have a "glitch" and erase them all!

Cons

We've been using propertyware for 3 years. The base product is fine. But they glitch constantly. We wanted to switch last year, but my PM's father passed and we were stuck for another year. Here are the main issues: 1. Our company website is constantly down. 2. Work orders "disappear," never to be relocated. 3. Applications "disappear" and you have to have the tenant reapply and eat the application fee. 4. Duplicate checks. It will pay the vender twice on occasion. 5. They indiscriminately don't pay an owner or 2 every month, so I have to go manually check after every reconciliation. 5. Customer service is in India. They have awesome techs, but the techs have no answer for any of the above issues. It's always just chalked up as a glitch.

Vendor response

Hi Tristam, We take feedback like this very seriously. One of our representatives will be reaching out to learn more about your experience. - Charlie

DB
AvatarImg

Danielle B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

propertyware review

Reviewed a month ago

it s ok. no complaints

Pros

It s 1 place for landlord, tenants and me to be . 1 platform

Cons

it s not easy to use. The accounting part. plus if tenant or landlord no longer there they still get stament. there is not a way to keep them there but just as pause or something

Propertyware FAQs and common questions

Q. What type of pricing plans does Propertyware offer?

Propertyware has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription


Q. Who are the typical users of Propertyware?

Propertyware has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Propertyware support?

Propertyware supports the following languages:
English


Q. Does Propertyware support mobile devices?

Propertyware supports the following devices:
Android, iPad, iPhone


Q. Does Propertyware offer an API?

Yes, Propertyware has an API available for use.


Q. What other apps does Propertyware integrate with?

Propertyware integrates with the following applications:
QuickBooks Online Advanced


Q. What level of support does Propertyware offer?

Propertyware offers the following support options:
Chat, Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum

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