bsport vs Gym Assistant

Mindbody

WellnessLiving

Hapana

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

Hapana is an end-to-end fitness studio software designed for multi-site boutique fitness businesses, to elevate engagement and fuel growth. With a robust suite of streamlines features it alleviates owners from having to use multiple plugins and incompatible softwares.

bsport is the next generation all-inclusive management platform for your yoga studio. Reduce and automate admin tasks, increase bookings and revenues, provide a premium and customised branded experience to your members.

Activity Dashboard

Activity Tracking

Alerts/Notifications

Application Management

Appointment Management

Appointment Scheduling

Attendance Management

Attendance Tracking

Automated Scheduling

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Capacity Management

Class Management

Class Scheduling

Client Management

Client Portal

Client Profiles

Committee Management

Communication Management

Contract/License Management

Costume Management

Credit Card Processing

Customer Accounts

Customer Database

Customizable Branding

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Dues Management

eCommerce Management

Electronic Payments

Email Management

Email Marketing

Email Reminders

Email Templates

Employee Management

Enrollments/Onboarding

Event Calendar

Event Management

Event Scheduling

Facility Scheduling

Fitness Assessments

Fitness Plan

For Dance Studios

For Martial Arts

For Yoga/Pilates Studios

Hybrid Trainer

In-person Trainer

Instructor Management

Inventory Management

Invoice Management

Lead Generation

Marketing Automation

Member Accounts

Member Communication

Member Database

Member Directory

Member Portal

Membership Management

Membership Renewals

Member Types

Mobile Access

Mobile Alerts

Mobile App

Multi-Location

Online Booking

Online Payments

Online Registration

Online Trainer

Payment Processing

Point of Sale (POS)

Real-Time Reporting

Recurring/Subscription Billing

Registration Management

Reminders

Reporting/Analytics

Reporting & Statistics

Rewards Program

Secure Login

Self Check-In/Check-Out

Self Service Portal

SMS Messaging

Social Media Integration

Staff Management

Student Management

Task Management

Task Scheduling

Team Management

Template Management

Third-Party Integrations

Transaction History

Visitor Management

Wait List Management

Website Integration

Website Management

Some reviewers appreciate bsport’s broad functionalities and transparent pricing, which they find cost-effective compared to alternatives. However, some users report high costs for add-ons, unclear communication about price increases, and consider it overpriced for smaller businesses.

Value for money

The bsport integration most frequently cited by reviewers is ClassPass, a corporate wellness product rated 4.8 out of 5 for its integration with bsport.

Integrations

By industry, bsport reviewers are most commonly professionals in sports (49%). The most frequent use case for bsport cited by reviewers is yoga studio management (40% of reviewers).

Proprietary

bsport

Web-based

Android

iPhone

iPad

Windows

Linux

Chromebook

Eversports Manager

ABC Glofox

Momence

TeamUp

Momoyoga

Gymdesk

ABC Trainerize

Zen Planner

Acuity Scheduling

Basic

Challenging payment processing

studio owner

Some clients have had trouble adding payment details and had to try more than a couple of times.

80% of reviewers feel negative about Payment Processing. Reviewers indicate frequent issues with payment delays, manual entry requirements, and problems processing refunds. Some users say customers encounter errors or confusion when making payments, leading to repeated attempts and frustration. They report difficulties with integrating manual payment methods and a lack of flexibility for partial refunds. Some reviewers find additional fees and unclear billing practices problematic, while others mention that payment-related bugs and system limitations have forced them to seek alternative solutions.

Highly responsive support team

General Manager 

The team at Bsport are amazing, they are  well informed, all queries are answered quickly and to such a high standard.

95% of reviewers feel positive about Team Responsiveness. Reviewers indicate the team is quick to answer queries and consistently provides timely solutions, which they find reassuring during technical issues. Some users say the team is attentive to feedback and open to suggestions, making them feel heard and supported. They appreciate that the team is approachable, friendly, and maintains regular communication, which helps them navigate challenges and adapt the software to their needs. Some reviewers find the team’s willingness to innovate and address requests promptly is a key factor in their overall satisfaction.

Exceptional customer assistance

Owner/Founder

The support bsport offered during set up surpassed my expectations, and any time I have a question it gets answered very quickly and efficiently.

Owner & Co-Founder

It's a good product that does the job, I'm happy to have left Mindbody.Pros:- customer support is amazing, efficient and human.

95% of reviewers feel positive about Customer Support. Reviewers appreciate the helpfulness and efficiency of the support staff, noting that their queries are addressed quickly and with care. Some users report that the availability of tutorials and guidance during setup makes onboarding smoother. They value the patience and understanding shown when dealing with technical or basic questions, which helps them feel confident using the platform. Some reviewers feel that the consistent, responsive support has been crucial for their business operations and customer satisfaction.

Owner

To register several children, parents have to make as many separate transactions, receive several separate invoices and have to use false e-mail addresses for each child, since the same address can only be used once in the system. And despite all this, Bsport imposes a 12-month contract with no possibility of termination, even in the event of a major service malfunction.

Studio Owner

I’m sharing this not out of frustration, but out of transparency — so other independent studio owners and wellness professionals can make informed decisions when choosing a booking platform.

Director

The platform feels secure, user-friendly, and fairly priced, with great customer support to back it up. While there are a few areas for improvement—such as handling duplicate emails, enabling partial refunds, and archiving inactive memberships—the overall service is reliable and efficient.

Co-Founder und Manager

The templates for automated e-mails that are sent out to your customers (e.g. booking confirmations) are customiseable with your studio logo and colour.

Founder

My experience reveals a business model built on trapping clients in contracts rather than providing a working product.

The interface is intuitive both for staff and clients, and the support team responds quickly and always helps when needed.

Co founder

They use very aggressive and opaque billing tactics that felt designed to trap customers.

Pilates

The requests you send them feels like they are sent to the space and no one knows when they come with a response.

Although lots of functions work perfectly, sometimes the function that you need doesnt work properly or there is a problem with the functionality.

Still, as a paying customer, I have the right to receive support—but the customer service team has simply gone silent for over a week, ignoring all my emails. If you want to run your business smoothly, avoid this company at all costs.

Manipulation, trap, managers who focused only to sale and ready to hide info or even lie.

Director of Boxing and Gym Operations

The chatbot for support is sometimes a little bit challenging when you want a quick answer but this is a minor issue and not on that should put anyone off....its definitely more a me issue !!

It saves time, improves organization, and gives our clients a smoother booking experience.

Director and lead instructor

We were starting a new business and the previous platform we had decided on (Glofox) disappeared on us just as we were onboarding and launching.

Really helpful to me is the fact that bsport deal with GooglePlay and Ios for app management..

Owner and dance instructor

Class management is a breeze, and security has never been a problem.   Since migrating across to Bsport, what I love the most is the customer support I have received during all steps of the platform transition.

I can't fault the customer service, [sensitive content hidden] has been a life saver and made it all seem much more manageable.

Then there was an issue with the installment payments which I needed talk with aaaaalll the people who had instalments.

Owner teacher

The strong commercial focus, the lack of understanding, and the poor listening to who we are as a company—both in conversations and in email communication.

Look closely and you'll notice obviously fake positive reviews on their profiles, which already set off alarm bells.

Studio and Marketing Manager

It seems that building Smartlists has to be done in a complicated way.

I consider this a scam because the manager knew our studio's specific seasonal needs from the very start (June).

Critical bugs preventing daily operations.

I signed up in the hope of having a good booking system and improving the customer experience, but this turned into months of technical problems and daily frustrations.

What I liked least is that sometimes customers with existing accounts elsewhere cannot open a new account with the same email.

Founder, Owner

There were some bugs & issues that took awhile to solve with on website widgets that made the customer experience not ideal.

Part-Owner, studio manager

Effortful and frustrating from beginning to end, except for the 5 start sales call at the very beginning

Founder and Director

It really helps me save time and deliver a smooth experience to my clients.

Yoga Teacher

Also, while the system is generally reliable, not all features are fully intuitive, and there’s still some room for improvement in usability.

Pilates studio owner and instructor

The team especially [sensitive content hidden] were incredibly helpful from the very beginning, engaging on zoom calls, running through various tools + procedures and always answering questions and showing us "how to" videos to simplify everything.

Here is the catch: The contract has a strict 2-month cancellation policy.

Eigenaar

Great for small businesses and freelancers, [sensitive content hidden] (customer service) is a nice person.

Overall, bsport made it much easier to manage our gym operations.

To be honest it's the customer support, I may have given up if not for that. But after pushing through, even though I still have a lot to learn I am becoming more familiar with the platform.

It’s easy to use for client's and the studio and the support I receive from [sensitive content hidden] when needed is excellent.

I’m not a fan of the new AI-generated support replies, which often miss the point and don’t provide real help.

However, I couldnt find a better service provider and stayed with them although I did several meetings with others.

I am happy with the price of the system, you get a lot with the initial platform and then add on's should you need/want them.

bsport vs Gym Assistant Comparison (2026)

bsport

Gym Assistant

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives