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ALLDATA vs NAPA TRACS Comparison

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Overview

ALLDATA is a cloud-based OEM diagnostic suite that helps automotive businesses conduct vehicle inspections based on repair...

Category Leaders

Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

189

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

109

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

80

5

4

3

2

1

41

23

7

2

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.2

249

5

4

3

2

1

121

78

34

8

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

I enjoy the ease of use Alldata has compared to other repair programs. I also enjoy that Alldata gives you OEM part numbers on the same page as it shows you labor times for that part.
We can quickly get information needed to complete repairs on most vehicles. The level of detail given to help our mechanics complete repairs is impressive.
It was easy to navigate. Great tool for pulling diagrams and for getting quotes for customers.

Pros

My account rep was very helpful and knowledgeable, and puts my business best interests forward. Thank you so much for all you have done.
Napa Tracs has been a great addition to our business. We were using quickbooks before and I don’t know how we survived with out this.
The pricing is great, and I think it's a good starting point for any new shops or those who aren't tech savvy. All of the features that TRACS does offer, it does well.

Cons

This the worst customer service i have ever seen in years. This company is fraud and be aware of sales people.
Some of the exploded diagram pictures are blurry or hard to understand. Not all information is avaliable on every part of a vehicle.
Failure to return phones calls in a timely matter or not at all. Be sure to consider negotiating you monthly charges.

Cons

Stupid us- we went to lunch). We dropped it and it then became even harder to access our info on the system.
Which makes it difficult also. The same with the parts and items you put in they can be altered but never removed.
Making of rules is a little more difficult to understand.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features20
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Cost Tracking
  • Customer Database
  • Customer History
  • Data Import/Export
  • Estimating
  • Inspection Management
  • Inventory Management
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management
  • Point of Sale (POS)
  • Progress Tracking
  • Quotes/Estimates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Scheduling
  • Service History
  • Third-Party Integrations
  • User Management
  • VIN Decoder
  • VIN Lookup
  • Work Order Management
  • Workflow Management
  • Total features27
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Cost Tracking
  • Customer Database
  • Customer History
  • Data Import/Export
  • Estimating
  • Inspection Management
  • Inventory Management
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management
  • Point of Sale (POS)
  • Progress Tracking
  • Quotes/Estimates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Scheduling
  • Service History
  • Third-Party Integrations
  • User Management
  • VIN Decoder
  • VIN Lookup
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations6
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • Twilio
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net
  • Total integrations12
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • Twilio
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

BK
AvatarImg

BARBart K.

Mechanical or Industrial Engineering, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

NAPA TRACS logo

NAPA TRACS

Mc auto review

Reviewed 2 years ago
Pros

IT IS VERY EASY TO USE AND SIMPLE TO TEACH NEW Employees

Cons

Sometimes WE HAVE TROUBLE WITH THE LABOR OPTIONS AND HAVE THOUGHT ABOUT GOING TO ALLDATA

JB
AvatarImg

Jennifer B.

Automotive, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NAPA TRACS logo

NAPA TRACS

Very happy with this software

Reviewed 2 years ago
Pros

Previously we had used AllData Manage and it could not look up vins or license plates and we love that we can do that through this program. The customer service is fantastic.

Cons

Sometimes it glitches and we can't get the parts catalog to open